mytripology

Hi Sundhar,
Thank you so much for your wonderful review and for sharing such kind words about Binardi, Teguh, Yanto, Ebot, and Pedro! It truly means a lot to me and the whole team, and I’ll definitely pass your lovely feedback along to them. It was such a pleasure assisting you and Sunny throughout your journey, and I’m so happy to hear that you had an amazing time in Indonesia! I truly hope to see you both back in Indonesia again someday!
Warm regards,
Athaya

Dear Jennifer,

Thank you very much for taking the time to share your experience and for your kind words about Priscilla, Jessica, and especially Deta. We are delighted to hear that, despite some unexpected challenges, you were able to enjoy your Bali and Komodo journey overall.

Regarding the hotel refund, hotel cancellation policies in Indonesia can often differ from those in the United States . Unfortunately, despite our efforts and the advance notice provided, the hotel was unable to grant a refund for the missed night. As a gesture of goodwill, we arranged a complimentary dinner of similar value to help offset the loss and show our commitment to your experience.

As for the Komodo liveaboard situation, this was an unfortunate operational issue at the destination level rather than a reflection of the overall quality of the tour operator itself. While the cancellation was entirely beyond our control, we understand your concerns and immediately worked to secure the best available alternative while also ensuring that the price difference was refunded. We recognize that this was not the experience you originally booked, and for that we are truly sorry.

We greatly appreciate your understanding, your constructive feedback, and the trust you placed in both mytripology and Kimkim. Feedback such as yours helps us continue improving our services.

Once again, please accept our sincerest apologies for the inconveniences you encountered, and thank you for allowing us to be part of your Indonesia adventure. We hope to have the opportunity to assist you again in the future and provide an even more seamless travel experience.

Warm regards,
mytripology team

Hi Larry,

Thank you so much for your kind words! I’m truly happy to hear that you had such an amazing trip and enjoyed the hotels throughout your journey :)
I also really appreciate your honest feedback regarding the experience in Lombok. I’m sorry to hear that the guiding did not meet the same standard as the rest of your trip, especially compared to the other wonderful guides you had along the way. I’ll definitely share your comments with our local partner so they can review this internally and improve the experience for future travelers.
Thank you as well for sharing your thoughts on the tasting lunch. Feedback like this is incredibly valuable, and we’ll certainly take it into consideration moving forward.
It was truly a pleasure helping plan this trip for you, and I’m so glad that overall the experience was spectacular. I hope Indonesia left you with many beautiful memories, and I’d love to help you again with another adventure in the future!

Warm regards,
Jessica

Hi Vineela and Rahul,
Thank you so much for your kind words, it truly means a lot to both me and Deta.
I’m so happy to hear that you enjoyed the balance of the itinerary and got to experience both the activities and Bali’s food scene the way you’d hoped. It’s especially great to know that the on-the-ground support made a difference and helped keep everything smooth and stress-free!
It was an absolute pleasure planning this special trip with you, and we’re really grateful you trusted us with your honeymoon :)
Wishing you both all the best, and hopefully we’ll get to plan another adventure together someday!

Warm regards,
Jessica

Hi Jamie,
Thank you for sharing such a thoughtful review, I’m so glad to hear Indonesia left a great impression on you! It sounds like your time around Komodo Island was truly memorable, especially spotting the Komodo dragons and that blue manta ray, such special moments :) I completely understand skipping Cunca Wulang and the cultural dance after the liveaboard, those trips can be quite demanding.
I’m also happy to hear you enjoyed your stay at Sudamala Resort Labuan Bajo and felt well taken care of throughout. I’ll be sure to pass along your kind words to the teams, including Ciella, John and the crew. And thank you for the note on the cabin setup, it’s really helpful for us in setting expectations for future travelers.
Thank you again for trusting kimkim and us, wishing you more amazing travels ahead!
Warm regards,
Jessica

Hi Nick,

Thank you so much for taking the time to share such a thoughtful and detailed review of your journey. I’m truly delighted to hear that you had a wonderful experience exploring Indonesia and that the arrangements throughout the trip felt seamless from start to finish.

It’s especially lovely to know that you enjoyed the diversity of experiences we included, and that unique moments like the Raffles LiveAboard stay and the Caci dance became memorable highlights. We always try to add special touches and introduce places or experiences that travelers might not initially know about, so it means a lot to hear that those elements stood out.

I’m also very glad that Deta was able to support you throughout the trip. Having someone available on the ground to assist with updates, coordination, and unexpected situations is something we truly value, and I’m happy to hear that her assistance helped make your journey even smoother.

Thank you again for trusting kimkim and mytripology with your trip and for sharing your experience. We would be absolutely delighted to help you plan another adventure in Indonesia in the future.

Warm regards,
Priscilla

Hi Cheryl,
Thank you so much for taking the time to share such a detailed review of your trip! We’re truly delighted to hear that you had a memorable experience overall and that our team, from planning to guiding on the ground, helped make your journey special. It’s wonderful to know that experiences like the purification ritual, spa visit, and cooking class stood out to you, and we sincerely appreciate your kind recommendation to friends and family :)
We also genuinely value your honest feedback regarding the accommodations. First impressions, cleanliness, comfort, and safety are extremely important to us, and we’re sorry that those aspects of your stays did not fully meet expectations. Your comments regarding waste management, noise, housekeeping standards, slippery surfaces, and wildlife concerns have been noted and shared with our local partners and property managers. This kind of feedback is essential in helping us improve future guest experiences and in setting clearer expectations and guidance for our travelers.
Thank you again for trusting kimkim with your journey and for your thoughtful insights. We hope to have the opportunity to welcome you again and provide an even more seamless experience next time!

Warm regards,
Jessica

Dear Brenda,
Thank you so much for your kind and thoughtful review! It truly means a lot to us to hear that you felt well taken care of throughout your trip :)
Creating a comfortable, seamless, and memorable experience is always our goal, so your feedback is incredibly rewarding.
We’d be more than happy to assist you again in the future and look forward to planning another wonderful journey with you :)

Warm regards,
Jessica