Bolivia trip with desiree, Bolivia - Sep 22 - Oct 4, 2019

Traveler: alton r. - Local specialist: Collin Stewart

We really enjoyed the trip and Collin was great about listening to what we wanted and making it happen for us. For the most part, the trip was easy and enjoyable and things ran smoothly. The accommodations, food and guides were excellent for the most part.
There were a couple of communication errors -- For the Salar de Uyuni trip, we were not informed of any details during the 3 days, so for example, we were not told to bring suits and towels for the hot springs. Also when we arrived to our hotel in Sucre, we were told they did not have a booking and we were sent to a different hotel, where they told us they had booked a matrimonial suite with one bed for us. Everything worked out in the end, but it was a little stressful and we don't understand why we weren't told of the change until after we had arrived at the wrong hotel.
For the Salar de Uyuni tour, we had been told it was just us on the tour, but when they picked us up to leave the next morning, they left us waiting for another family for over one hour and we didn't depart for the salt flats until after 11:30 am. This family expected a French language tour and came with a screaming 5-year old child. They kept us waiting several times over the 3-day tour, resulting in some rushed sight seeing and late arrivals in the evenings. The Uyuni guide was good, but also said some things that we thought were less than professional. While we understand this is "luck of the draw," we can't help but feel that this wasn't quite the tour we had arranged and paid for.

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Collin Stewart, local specialist, responded to this review:

Hi Alton,

I'm glad to hear you really enjoyed the trip and felt I listened to you well during the planning stage. I'm also happy to hear that the accommodations and services were, on the whole, excellent.

I also really appreciate you taking the time to give us feedback on specific points where we can improve. I'll be adding the bathing suit recommendation to the info right away! I'm sorry about the miscommunication with the hotel. That was our mistake, and I'm sure it was frustrating after... read more

Hi Alton,

I'm glad to hear you really enjoyed the trip and felt I listened to you well during the planning stage. I'm also happy to hear that the accommodations and services were, on the whole, excellent.

I also really appreciate you taking the time to give us feedback on specific points where we can improve. I'll be adding the bathing suit recommendation to the info right away! I'm sorry about the miscommunication with the hotel. That was our mistake, and I'm sure it was frustrating after a long day of travelling. And in Uyuni, I'm sorry to hear the group was less than ideal.

I hope you're return to the US went smoothly and that you brought away some great memories and photos from Bolivia!

Collin