Perfect travel, Steve gave amazing advise and...
Cambodia | Apr 4 - Apr 14, 2024

A
Anne-marie D.
United Kingdom | Reviewed on Apr 21, 2024

Perfect travel, Steve gave amazing advice and made sure everything was organised to perfection. The guide we had in Siem Reap , Dee, was really knowledgeable and engaging, especially with the kids. Will definitely recommend Steve to our friends and anyone who reads this reviews.

Hotel Reviews
Shinta Mani Angkor
Siem Reap
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Sands Koh Rong
Sihanoukville, Koh Rong
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palace Gate Hotel & Resort
Phnom Penh

Hotel needs to be a bit revamped. Service was average, breakfast really average. Not a 5 star hotel

Authenticity & Character
I’m
Location
Staff
Need more training
Cleanliness & Comfort
Room too dusty
Activity Reviews
Lunch at Eleven One Kitchen
Lunch at Eleven One Kitchen
Phnom Penh

Food was average and we didn’t know what we were eating. Different dish was given to my daughter for some reason

Quality of Experience
Guides, Drivers and Staff
Transport
HAVEN Restaurant
HAVEN Restaurant
Siem Reap
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phare, the Cambodian Circus (Seat A , reserved seating)
Phare, the Cambodian Circus (Seat A , reserved seating)
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
Angkor Wat  morning visit
Angkor Wat morning visit
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
Ta Phrom with optional sunset
Ta Phrom with optional sunset
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
Angkor Thom (morning) by remork
Angkor Thom (morning) by remork
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
Destination dining at Villa Chandara
Destination dining at Villa Chandara
Siem Reap
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Royal Palace
Royal Palace
Phnom Penh
Quality of Experience
Guides, Drivers and Staff
Transport
Tuol Sleng & Russian Market
Tuol Sleng & Russian Market
Phnom Penh
Quality of Experience
Guides, Drivers and Staff
Transport
Apopo Landmine detecting rats (private tour)
Apopo Landmine detecting rats (private tour)
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
The Artisans of Satcha
The Artisans of Satcha
Siem Reap
Quality of Experience
I’m
Guides, Drivers and Staff
Transport
Historic Rickshaw (pedicab) tour
Historic Rickshaw (pedicab) tour
Phnom Penh
Quality of Experience
Guides, Drivers and Staff
Transport
Central Market
Central Market
Phnom Penh
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Steve Lidgey
Steve
Steve Lidgey
Local specialist in Cambodia | Replied on Apr 24, 2024
Dear Anne-Marie,
Welcome back home and thanks for taking the time to review the trip.
I am very happy it was a wonderful family trip and that you felt everything was well organised. Also, excellent to hear you particularly liked guide Dy. It helps she has a daughter the same age as your children. We work regularly with Dy and I will let her know your appreciation.
Looking through the comments two negative points:
(i) meal at Eleven One. I am trying to find out what happened here. The same...
Read more

Dear Anne-Marie,
Welcome back home and thanks for taking the time to review the trip.
I am very happy it was a wonderful family trip and that you felt everything was well organised. Also, excellent to hear you particularly liked guide Dy. It helps she has a daughter the same age as your children. We work regularly with Dy and I will let her know your appreciation.
Looking through the comments two negative points:
(i) meal at Eleven One. I am trying to find out what happened here. The same meal was ordered for all 4 of you. I can only assume someone mixed up tables. Our guide, Pich confirmed she didn't ask for anything to be changed so it should have been the same. You should have received a printed menu also. Overall, we get good feedback about the restaurant but will keep an eye on it seeing as it didn't rate too highly.
(ii) Palace Gate Hotel. I will follow up with the management on the points. I can only assume they were short-staffed with Khmer New Year. I can imagine quite a few needed to have time off with their families. However, that shouldn't have impacted on your stay at all. I did stay at Palace Gate a few months ago and all seemed fine. The rooms are a little dated but they also try to keep the 'heritage feel'.

I can see you enjoyed many aspects such as the beach, destination dining at Villa Chandara and hope that all members of the family have wonderful memories of their time spent in Cambodia. It was very hot during your visit (and still is!) so you did an excellent job not to wilt!

Best regards,
Steve.