Amandine Fastre

The staff was friendly and helpful. The hotel was lovely and the history of the building was interesting. Bistro was good. Our gourmet dinner was good too. Location was walkable to more of the town and the river. Did not use the spa.

Staff was wonderful especially the woman who ran the breakfast room. The entire staff was helpful and friendly.

We were unaware when we arrived that there were no openings at the on site bistro for dinner. We had to go and plead with the staff at the bistro to find us a time to eat. The bistro is apparently not owned by the hotel. You should have your clients make a reservation ahead of time for their arrival evening. Also the hotel did not at first gave us reserved for their arrival evening even g gourmet dinner we had vouchers for and tried to tell us we did not have a reservation! Once we showed them the vouchers they seated us and the wait staff and meal were excellent. I believe it was confusing for them to have both room reservations just under Mr Blood’s name as when we checked out they did not have the Samuelson name anywhere which made it confusing. I would suggest if you are booking two rooms for separate couples that you do not put them both under one Jane.

The sommelier and our waiter were delightful! Helped make the evening a success. Food was good as were wine pairings. Hit off to a bad start when the hotel did not have us on their reservation list and then there was a question about whether we needed to pay! We were able to straighten out but I do not think the management if the hotel was very good.

Interesting to learn more about Josephine Baker’s life

Already described this in earlier part of this review. Liked it better than the other two cave experiences

Good spot! Staff was just terrific.

Rooms were just great. The location was great. However, eating at the petit Leon even though it was fabulous was too far to drive at night. Arrangement should be made for guest if a recommended restaurant is at a distance.

A little understaffed. Waiters and waitresses in the restaurant were not really trained to be above and beyond. Breakfast was just average. The rooms were just terrific. The terraces outside the room were really nice, but unable to be used because it was too hot. But great rooms. Again you had to eat in the hotel because it wasn’t close to anything. You don’t want to drive in this area at night after drinking wine!

I would make this a five star if it wasn’t for a few surly members of the staff. But there were some good ones too: a little out of the way. But really a fine hotel. Not overwhelmed by their breakfast. The bistro restaurant next-door was just great. Great staff there. Planning for this hotel should include proper reservations for guests. There’s nothing near it so it’s almost imperative to eat there. We were lucky time or two because even though it was booked, they let us in.

A little out-of-the-way but in a good Paris location. The rooms could be a little bigger. Breakfast was good. I’d stay there again. Good staff!

Good food. Good staff. Could almost be a five star. Some confusion about whether the wine was included or not. It had to be worked out which caused us some degree of difficulty. Audrey saved the day!

Very realistic. Terrific experience. Great guide.

Great food and very professional waiters.

Old style and needs upgrade of furnishings. Felt musty

Location between old Medieval town and Roman ruins was perfect for us. Also many restaurants in cute plazas nearby. Staff accommodated our difficult parking situation

Good location and lovely patio out back.

Guide Sonali was delightful and informative

Great location, attentive staff, large clean comfortable rooms and a great breakfast. Unique hotel that provided a fantastic experience.

Small rooms, but great location....LOVE the rooftop bar.

Great location for us walkers, the only issue I had was the low ceilings, and the multiple stairs with locked doors. One of the lower ceilings really got me good. The room I was in had a low chandelier that I kept hitting also. (I am 6"5)

Excellent hotel and place to stay in Strasbourg. The rooms were very nice and of good size. The location was right in the middle of everything, we could walk to everything we wanted to see.