Profile photo for Caroline Serling
1469 messages
active 6 hours ago

Caroline Serling

Bonjour! I’m a travel specialist at Kimkim, and I'm here to help you create unforgettable experiences in France. I studied history in college and have always been fascinated by different cultures and the stories behind them. My goal is to design trips that balance France’s iconic highlights with its hidden gems, ensuring every trip feels both personal and inspiring.

How did you get involved in travel?

"I’ve always loved exploring new places and experiencing different cultures. After college, I moved to Scotland and spent a few amazing years living and working there. Getting to know the people and the culture completely changed how I see the world and sparked an even deeper love for travel. Since then, I’ve explored much of Europe, the Middle East, and Africa, and each trip has inspired me in new ways."

Please share a unique travel experience you will never forget.

"My first trip to France is one I’ll never forget. My mom and I went to Chamonix to hike the Tour du Mont Blanc, a 105-mile trail that loops around the Mont Blanc Massif and passes through France, Switzerland, and Italy. Seeing those incredible mountains up close and watching the landscape change so dramatically along the way completely blew me away. I was hooked on France from that moment on."

Caroline is part of the following groups: Scotland Travel Agents, England Travel Agents, France Travel Agents
Top itineraries and travel advice
Luxury Highlights of Paris, Champagne & Alsace - 10 Days
Spend 10 days in the lap of luxury as you discover the history, culture, and winemaking of northeastern France. It starts in Paris, where you'll settle into the Ritz and take a...
Discover France: Paris, Normandy, Bordeaux, the Dordogne Region - 14 Days
You will be delighted by this trip in Paris, Normandy, Bordeaux and the Dordogne region. This is a subtle mix of French history and culture, wine and flavors, and some bucolic...
Best Things to Do in Nice
Nice is brimming with unique cultural aspects, including vibrant markets showing off its signature Niçois cuisine, tiny multi-generational wine regions, a gorgeous coastline...

Favorite experiences

Cycle Avignon's île de la Barthelasse
Cycle Avignon's île de la Barthelasse

Discover what's beyond the center of the medieval Avignon with a bike tour of its scenic île de la Barthelasse, an island in the middle of the Rhône River. You'll cycle through over 1,500 acres (700 hectares) of green space, complete with scenic bike paths and rich animal life. Enjoy the...

Selection of cider from calvados
Gourmet Cheese & Cider Tasting in Normandy

Take your time exploring Normandy, a large, diverse region with a unique and rural way of life. The area is known for its rustic agricultural landscape, tasty cheeses, hard apple cider, and calvados brandy. Start with a well-rounded cheese experience, as the region is known for its fine...

Champs-Elysees
Paris WWII Walking Tour

Relive the darkest period of the 20th century and discover what life was like in France's capital city during and after the German occupation. You'll learn about the history of Paris, its citizens, and its resistance forces between 1940 and 1944. This walking tour will take you to the emblematic...

Recent trip reviews for Caroline

An Amazing Visit to Provence
France | May 11 - May 17, 2026

B
Becky H.
Los Angeles, CA | Reviewed on May 24, 2026
We truly enjoyed the locations we visited with our favorite location being Provence. The choice of hotels was wonderful as they were all very quaint and memorable boutique places. The guides were very good with our favorites being Ocean and Coco. Read more

We truly enjoyed the locations we visited with our favorite location being Provence. The choice of hotels was wonderful as they were all very quaint and memorable boutique places. The guides were very good with our favorites being Ocean and Coco.

Hotel Reviews
Hôtel d’Europe
Avignon

This hotel has an amazing location right in the old town so it’s easy walking to the city. It’s very quiet and the staff were friendly and helpful. We had dinner in the gastronomic restaurant and it was very good and since it was a very small room it was more quiet and romantic and the food was very good.

Authenticity & Character
This hotel has the old world quaint boutique hotel.
Location
The location is right in the old city and so it’s an easy walk into the town.
Staff
They were very friendly and helpful.
Cleanliness & Comfort
Hotel Le Pigonnet
Aix-en-Provence

The hotel itself is beautiful and the grounds are lovely and they have the most amazing garden. Our room, however, was strange. We were supposed to have a garden view suite but they gave us a weird 2 bedroom room that had to bedrooms, one that was always very cold, and three bathroom rooms. It would have been nicer to have had a sitting area instead of two bedrooms since it was only the two of us.

Authenticity & Character
Location
The hotel is beautiful and very close to the town. The garden is lovely.
Staff
The staff were helpful but didn’t seem overly friendly but could have been that we didn’t get there until late in the evening.
Cleanliness & Comfort
The room was clean but one of the bedrooms was very cold no matter how much we turned up the heat. We had to just keep that door closed so it wouldn’t cool down the rest of the rooms.
La Pérouse 4*
Nice

This was a unique hotel. Upon check in there was an issue with our original room so they put us in the best suite with the most amazing balcony/patio with an almost 360 view of the ocean and the city of Nice. The location is quiet and perfectly situated and the staff are very friendly.

Authenticity & Character
This is an old hotel that has such a unique character that we truly enjoyed and would certainly stay there again.
Location
It’s quiet and has the most amazing view of the ocean.
Staff
The staff were very helpful and friendly.
Cleanliness & Comfort
Activity Reviews
Private Wine Tour in the Hilltops of Nice
Private Wine Tour in the Hilltops of Nice
Nice

We enjoyed this wine tour but what added to it was that our driver/guide was so fun and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Ocean was a great guide/driver. She added a stop in the village of St. Paul de Vence and also stopped at a winery that we we really wanted to visit.
Transport
Ocean was our driver and guide and did a great job.
Gourmet Stroll in Aix-en-Provence
Gourmet Stroll in Aix-en-Provence
Aix-en-Provence

This was a nice tour to get a taste of the specialties in the Aix with the stories behind them. Coco was knowledgeable, personable and accommodating. This day was market day so we were able to experience which was fun.

Quality of Experience
Guides, Drivers and Staff
Coco was a great guide. She’s very personable and knowledgeable.
Transport
It was a walking tour so transport was walking, which we enjoyed.
Private City Walk Aix-en-Provence
Private City Walk Aix-en-Provence
Aix-en-Provence

This was a great overview of the city and a very pleasant tour.

Quality of Experience
I recommend this tour as it gives a nice overview of Aix.
Guides, Drivers and Staff
Erin was a wonderful guide. She is very pleasant and is originally from the U.S. so we got a different perspective of the area. She is extremely pleasant and knowledgeable.
Transport
It was a walking tour so no need for transport
Private Roman Highlights: Nîmes, Orange & Pont du Gard
Private Roman Highlights: Nîmes, Orange & Pont du Gard
Avignon

This was a nice tour of Avignon and Pont du Gard. Pont du Gard is a must see!

Quality of Experience
Guides, Drivers and Staff
Jeremy was a great guide. He was knowledgeable and easy to understand and very personable.
Transport
Our guide was our driver which is what we prefer
Full Day Exploration of St Remy and Arles
Full Day Exploration of St Remy and Arles
Avignon

We enjoyed our day with the guide exploring Arles, Saint Remy and Orange.

Quality of Experience
The tour allowed us to get a good overview of Arles, Saint Remy and Orange.
Guides, Drivers and Staff
Matilda was an excellent guide. We wanted to see a town that was not on the original itinerary and she accommodated that and she was knowledgeable and very sweet.
Transport
Local specialist: Caroline Serling
Caroline
Caroline Serling
Local specialist in Kimkim HQ | Replied on Jun 09, 2026

Thanks so much for your kind review, Becky! I’m delighted to hear that Provence was a highlight of your trip and that you enjoyed the charming boutique hotels throughout your journey. Thank you as well for sharing your constructive feedback about your room at Hotel Le Pigonnet. We always appreciate these insights. It’s especially wonderful to know that Ocean, Coco, and the rest of the guides helped make your experience so memorable. We hope you had a fantastic time on your cruise and in Paris, and we would love to help plan another adventure for you in the future!

Chateaux & Wine Immersion!
France | May 11 - May 15, 2026

B
bernard h.
Hong Kong SAR China | Reviewed on May 19, 2026
We had been wanting to visit the Loire for years and to have the whole trip organised for us was so much easier.
All the chateaux visited were excellent and the interpretations offered by our guides Alex and Chloe offered insights and history we had no idea about. These professional guides were essential. The wine tastings were an entertaining, informative and a relaxing way to end the day. Some light snacks with the tastings would have been appreciated.
Thanks to Caroline and her colleagues... Read more

We had been wanting to visit the Loire for years and to have the whole trip organised for us was so much easier.
All the chateaux visited were excellent and the interpretations offered by our guides Alex and Chloe offered insights and history we had no idea about. These professional guides were essential. The wine tastings were an entertaining, informative and a relaxing way to end the day. Some light snacks with the tastings would have been appreciated.
Thanks to Caroline and her colleagues for quick and positive responses to our queries and requests. We would certainly consider using KikKim for future trip.
Bernie from Hong Kong 🇭🇰

Local specialist: Caroline Serling
Caroline
Caroline Serling
Local specialist in Kimkim HQ | Replied on Jun 09, 2026

Hi Bernie! Thank you for taking the time to share your experience. It’s wonderful to hear that your long-awaited visit to the Loire Valley was everything you hoped for, and that the château visits, wine experiences, and expert guidance from Alex and Chloe made the trip so memorable. We also appreciate your suggestion about offering light snacks during the tastings and will be sure to share that feedback with our local partner. Thank you for your kind words about our team. It was a pleasure helping you plan this journey, and we hope to welcome you back for another adventure someday.