Eva Dorlin

Guided Tours were great, hotels are a mixed bag.

Guided tours in Normandy were great, I rated the guides via google.
HOTELS
-Le Bayeux: 2 Stars: Location is good, staff is polite, but hotel is very old and needs maintenance. Walls are paper thin, we couldn’t sleep for 3 nights. We could hear the guests coming and going in the middle of the night.
-La Maison Rabelais: 5 Stars: All great
-Arok: 2 Stars: Stylish hotel with polite staff in a very bad neighborhood. I wouldn’t recommend walking around outside.

I chose to book with Kimkim considering the hotels are vetted. But I think I’ll do it myself next time based on Tripadvisor reviews.

Also, we got sick the day before last day. Although I cancelled with the tour reaching out to the tour guide 24 hours ago, I am not getting any money back. Cancellation policy is not very meaningful.
I think I overpaid for the whole thing.

I came across this website during internet search. I knew our family wanted to go to France for graduation trip and I knew this would include Paris but I wasn't exactly sure where else we should go, since this was our first trip. I took the initial survey which was very easy to navigate and then gained a better idea of the trip could look like. On the same day, Eva called me and we talked through the survey and she offered valuable insights and then later that day she emailed me a preliminary itinerary. I decided on 3 days in Paris (including Versailles), then train to south France for 3 days in Aix-en-Provence then train to Nice (including Monaco). It was actually quite fun and exciting viewing the more detailed itinerary which featured specifics and her special comments, and I could press Like, or Dislike, or add a question or comment. Within 24 hours, any comments or questions were addressed, we made some additional adjustments, and then Eva called to speak with myself, my wife and 2 daughters. This got them even more excited for the upcoming trip. Eva had a very detailed knowledge and wealth of experience to offer, so we knew we were in good hands.
As the trip got closer, the plans were reviewed again. The itinerary could be accessed by email link to website, and even easier with kimkim app on phone.
All contact numbers were listed and indeed were accurate, for the location transfers, local tour guides, hotels. Train tickets and tour vouchers were all very clearly highlighted on the app. Meeting points were generally clear and included links to Apple or Google Maps. Transfers to/from hotels were mostly provided, and when not pre-booked they were quickly reimbursed when we got back. We interacted with various local tour guides at each destination, and all were on time, very pleasant, each was clearly experienced and passionate in their respective venues. We enjoyed every tour.
Highlights were the dinner cruise on Seine seeing Paris all lit up at night; palace and gardens of Versailles were breathtaking; tours of Lavender fields and Aix-en-Provence were so beautiful; day trip to Cassis, Calanques boat ride and Provence wine tasting were so fun and relaxing; Nice was absolutely breathtaking including day trip to Monaco; perfume workshop was entertaining and informative.
We did have to contact a local tour guide to clarify exact meeting location and they answered immediately and actually the confusion ended up being more on our end, and everything worked out fine.
The hotels were generally very good. Paris hotel rooms were smaller than what we're used to but that's how it is there.
Provence hotel was bigger and nicer but was a bit farther out from city center so there were multiple $20-30 euro rides needed. Nice hotel was excellent with great location.
In summary, we had a fantastic trip with a generally smooth transition between 3 separate locations in France.
I would recommend kimkim to anyone contemplating a Europe trip as they are experts and provided excellent service before, during and after. I plan to use them again in the future.