Kateryna Garkavenko

Kate from KimKim connected us with drivers and guides that were just good people with local knowledge and an interest in helping us have a positive experience. Numerous times during our trip, my wife and I commented that the support from Kate made this a comfortable and stress free trip.

Hotel Reviews

Cameron house

Lovely property and welcoming staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Inverlochy Castle Hotel

Fort William

Our time here was impacted by a major wind and rain storm. The staff rose to the occasion and did their best to pamper us and help make it a positive staff.

Authenticity & Character

Location

Views are amazing.

Staff

Cleanliness & Comfort

Marmalade Hotel

Portree

Nice property in a very convenient location.

Authenticity & Character

Location

Staff

Front desk staff was not overly friendly. All other employees at the property were great.

Cleanliness & Comfort

River Ness Hotel, a member of Radisson Individuals

Inverness

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel du Vin & Bistro Edinburgh

Edinburgh

Authenticity & Character

Unique property, in a good sense.

Location

Staff

Wonderful welcoming staff. Made us feel like we were appreciated.

Cleanliness & Comfort

Activity Reviews

Holyrood Distillery Tour

Edinburgh

Was looking for a whiskey tour. This tour focused more on their other distilled spirits. Was not a fan of their whiskey.

Quality of Experience

Guides, Drivers and Staff

Talisker Distillery

Scotland

Guides, Drivers and Staff

Transport

Private Inverness Walking Tour

Scotland

Our guide was knowledgeable and engaging.

Explore Glen Affric, Culloden, and Clava Cairns Tour

Inverness

Quality of Experience

Guides, Drivers and Staff

Transport

Edinburgh Old Town Tour

Edinburgh

Quality of Experience

Guides, Drivers and Staff

Transport

The Vaults Tour

Edinburgh

If you have limited time, don’t think this needs to be a priority.

Quality of Experience

Probably the least favorite guide we had while in Scotland.

Guides, Drivers and Staff

Our trip went smoothly overall and all of our accommodations and private guides were exceptional. Shawna did a fabulous private tour of Old Town Edinburgh with us. She recommended a wonderful place to eat in Old Town and we ended up eating there again on our last day when we returned to Edinburgh for our flight home the next day.

We had an issue with Ian, our driver (son of Brian of BW taxis) on our transfer to Inverness from Portree-he didn't seem to know where he was supposed to take us and insisted that he had let you know that he could not do Culloden, Cairngorms and Clava Cairns on the same day ; I let Kateryna know and she fixed the issues promptly (on a Sunday!) and arranged for a driver on Monday who was outstanding (Jim). He and Kateryna made sure that we were able to do the activities that we were supposed to do on Sunday even though it made a very long day for both Jim and ourselves. (It was almost dark and we were the only ones left when we left the Culloden battlefield!) If the driver on Sunday had followed the itinerary we would have been able to see all the places on our itinerary before it became so late. I would suggest that you do not use ian again. Constantine, our driver from Edinburgh to Loch Lomond was very accommodating - he stopped at Balloch Castle and took us into Luss. Our driver from Loch Lomond to Portree (Eri) was also great. The driver who picked us up at the airport did not meet us in the airport as we expected but sent me a WhatsApp video of where we should go to find him. We weren't able to follow his directions very well and he had to come and find us after all. I understand that he was not supposed to leave his car in the place that he had parked but this disconcerted us as it was the first thing we encountered upon our arrival.

Kateryna's suggested activities were perfect for us! We were able to see a lot in the 9 days that we were there. We ended up doing the Mary King's Close tour on the last day that we were in Edinburgh which was not something that we booked with you. It really was a spectacular 9 days. The only other thing I want to mention (I've mentioned this to Kateryna) is that we have used agencies for several other international trips in the past and we have always been able to view a detailed list of expenses for drivers, hotels and excursions. I'm not sure why you do not wish to make this information available to your travelers but my husband prefers this transparency. Even though Kateryna did a wonderful job for us, he would be hesitant to use your services in the future for this reason.

Hi Kateryna,
Our trip to England was wonderful and you were great, responding very quickly to our texts and emails, and making the adjustments we requested. Our guides, Chris, our Black Cab driver in London, and Ulrich in Bath, were so knowledgeable and fun. Loved our hotels, very quaint and comfortable (especially The Manor, I'd like to live there forever). Enjoyed our diverse itinerary and the great transportation between town, especially our train ride.
Thank you so much for making this trip perfect.

Our trip to England was incredible! Kate truly listened to our interests and crafted the perfect itinerary—blending city highlights, countryside charm, and small-town experiences. In just one week, we visited palaces, farmhouses, and ancient Roman baths, and got a real feel for England’s rich history and culture. All of the travel arrangements were seamless—drivers were punctual and friendly, and our tours were fantastic. The Black Cab tour with Chris was fun and informative, and the walking tour of Bath with Ulrich brought the city’s history and architecture to life. Every hotel was spot on for our group of three. Our favorite was the Manor House in Castle Combe—beautiful, comfortable, and topped off with a lovely afternoon tea. Kate was thoughtful, organized, and so easy to work with. I highly recommend her to anyone planning a trip to England—she made our vacation unforgettable!

We had a very exciting and informative trip. All of the guides were professional, personable and exhibited enthusisam when sharing details and history of the places we visited. My only disappointment was with the bus trip to Windsor Castle, Stonehenge and Bath. We arrived before the castle was open to visitors and were among the first people to enter. There was not sufficient time to enjoy the tour of the castle. I felt as though I was racing through the various rooms in order to make it back to the bus for the next segment of our trip. I would suugest taking a train to Windsor in order to have more time and not try to cram that much into the day.

Hotel Review

Great Scotland Yard Hotel

London

Comfortable and quiet environment. Staff was very pleasant. Breakfast service in the Parlour was questionable in terms of service and competence of some of the staff. Management did their best to compensate for the poor performance.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Discover London in a Private Black Cab

London

Jack was fun and very informative.

Quality of Experience

Guides, Drivers and Staff

Transport

Tower of London Beefeater Welcome & Crown Jewels

London

Quality of Experience

Guides, Drivers and Staff

The Royal London Tour: Changing of the Guard and More

London

Delianne was a delight and a wealth of knowledge. She shared many interesting stories about architecture, gas streetlights, the Royal Guard and the royals.

Quality of Experience

Guides, Drivers and Staff

Stonehenge and Windsor Castle from London

London

Too rushed. Not sufficient time to enjoy Windsor Castle.

Quality of Experience

Guides, Drivers and Staff

Transport

Wimbledon Lawn Tennis Museum and Tour

London

Excellent guides. They provided a wheelchair for my husband. Very informative presentation.

Quality of Experience

Guides, Drivers and Staff

Tasting Menu at Restaurant 1890 by Gordon Ramsay at The Savoy Hotel

London

A truly memorable dining experience. Both the staff and the food were excellent.

Quality of Experience

Guides, Drivers and Staff

Cotswolds Private Tour

England

John made us feel at home immediately. We enjoyed spending the day with him. Taking us to the gravesite of Winston Churchill was an unexpected surprise. He also shared many details of the Cotswolds.

Quality of Experience

Guides, Drivers and Staff

Transport

We chose Kim Kim because the initial questionnaire was an excellent way to describe our wants. Kateryna then took that information to present a very good initial plan. She worked with us to modify the plan to our final liking. She was top notch all the way, i cannot applaud her enough.

When we arrived at LHR our driver was not there to pick us up. Thinking “oh no”, i began to try to and find out what to do next when i received a text that a replacement driver was on his. What started out as a negative turned into a positive because your team was on top of the situation. Bravo!

I am going to send Kate more info about specific experiences, but it is worth noting that our black cab guides Jack and John were wonderful as was Delianne for our walking tour. Also, the Restaurant 1890 dinner was an unforgettable experience. Wimbledon was an extraordinary tour and experience! And, we really enjoyed the (long) day in Cotswold.

We didn’t get much out of the Tower of London tour - the line to see the Crown Jewels was so long it was essentially prohibitive for me because of my walking/standing limitations. If i had it to do again, i would skip the Stonehenge/Windsor Castle/Bath tour. Stonehenge wasn’t worth the trip in a crowded bus. We had way too little time at Windsor Castle. And while Bath was a nice city, again I’m not sure worth the trip. Having it to do over i would skip Stonehenge (pictures and write ups cover it nicely) and Bath and i would take a train to Windsor Castle and spend much more time there. I have seen Phantom twice in NYC and once in Toronto and. while enjoyable, i felt the London production was somewhat scaled back from those shows.

Hotel Review

Great Scotland Yard Hotel

London

First class hotel. Location was superb! Accommodations were very comfortable. Service was excellent. Front desk was a little confrontational. Restaurants were not exceptional, but very nice.

Authenticity & Character

Location

Close to everything with good transportation options.

Staff

Cleanliness & Comfort

Activity Reviews

Discover London in a Private Black Cab

London

Our guide, Jack, was very knowledgeable and fun. I wish i had asked to see Abbey Road.

Tower of London Beefeater Welcome & Crown Jewels

London

Beefeater group was too large. I couldn’t stand in the very long line to see the Crown Jewels.

Wimbledon Lawn Tennis Museum and Tour

London

We learned so much and had a very enjoyable time. They were gracious about letting me use a wheelchair to avoid the walking.

The Royal London Tour: Changing of the Guard and More

London

Delianne was a delight and we learned a lot while having an enjoyable time. She was particularly cooperative about my walking limitations.

Stonehenge and Windsor Castle from London

London

See my earlier review.

Tasting Menu at Restaurant 1890 by Gordon Ramsay at The Savoy Hotel

London

A lifetime memory. The food was very nice. the presentation and service were exceptional.

Cotswolds Private Tour

England

Highly informative and enjoyable tour. John, our guide was very good about accommodating us throughout the day. It took us 11 hours but was well worth it . Being there is like stepping back in time!

Quality of Experience

Guides, Drivers and Staff

Transport

Kateryn did an excellent job planning our trip for us and making all of the arrangements.

Experience in London
- Greg, our tour guide for the private black cab tour was probably the best guide we had on the trip. He looked at our itinerary and customized the experience so that we saw other sights that we would not have otherwise seen. He gave us the lay of the land so that we could easily navigate the city. He also provide excellent recommendations for dinner and lunch options while we were there. He even kept in contact during our trip and went above and beyond by helping secure reservations at Blacklock in Soho (steak house) after we were unable to make them ourselves (The best dinner we had on our trip)

We also had an amazing lunch at Dishroom (Indian) based on his recommendation.

The rest of the tours out of London were great. Greg was just the best of the bunch.

The Accommodations in London were good. The hotel had a nice lounge area where we were able to meet at the end of the day for a cocktail and conversation. Some of the uber drivers did complain about pick up and drop off because of the busy street out front. Overall it was a positive experience and I would recommend the hotel in the future.

Experience in Bath
The activities in Bath were enjoyable. The Abby tour that took us to the top of the bell tower was an unexpected surprise.

We received a recommendation on our train ride to have high tea at the Royal Crescent. This was a highlight of our time in Bath. Our waiter was great an walked us through the experience. He also secured dinner reservations for us that evening.

I would not recommend our hotel in Bath, The Henrietta House. The two single rooms were in the main building and were nice, but the two couples were put in an axillary building down the street that was dirty, smelled, and had no air conditioning. It was disappointing.

Experience in Oxford
The hotel in Oxford, The Randolph Hotel by Graduate by Hilton, was AMAZING! The room was spacious and well appointed. The staff was very curious and very helpful. The concierge gave us the lay of the land, made recommendations for spots to check out and secured reservations for dinner on our behalf. This was very helpful because it was an open day for Oxford University which made it very busy in town with all the parents and prospective students visiting.

I was so impressed with the experience at the Randolph Hotel that I changed my reservations for an up coming trip to Knoxville to the Graduate property there.

The visit to Blenheim Palace was nice, but our party agreed that we would have rather had our walking tour of Oxford first and then spend the rest of the time exploring the college and city. After our walking tour was over, most of the places of interest that were pointed out during the tour were closed and we did not have the time the next day to check them out be fore we had to depart for the airport.

Overall the trip was an excellent experience. We had wonderful guides and made memories that will last a lifetime.

Thank you, Kate for planning such a great experience and communicating with us along the way.

Hotel Reviews

The Academy London

Our group enjoyed our stay here. The staff was friendly and the rooms were nice. We took advantage of the common areas to relax and enjoy a cocktail after our tours were finished for the day. It was a little far out to walk to the main attractions (especially in the rain), but Ubers/Taxis were easy to get. The continental breakfast was also very good.

Authenticity & Character

It was a unique hotel that was intimate and had a lot of character

Location

It is a little too far to walk to main attraction in the city, but easy to secure transportation

Staff

Very friendly and attentive

Cleanliness & Comfort

It was very clean and comfortable

Henrietta House, a member of Radisson Individuals

Bath

The majority of our party was placed in an auxiliary building down the street from the main hotel. We were placed in basement rooms that were dank and smelled of sewage pipes. The carpet was worn out and torn. There was no air conditioning. If staying here, demand to be in the main building. It was much nicer.

Authenticity & Character

Bring the axillary building up to the standards of the new building

Location

The location was convenient

Staff

The staff was helpful

Cleanliness & Comfort

Room was worn out, dank, and had no air conditioning.

The Randolph Hotel, by Graduate Hotels

Oxford

We loved our experience at this hotel. It was well decorated and the staff was great! I highly recommend this hotel. After my experience at this property, I changed a future reservation to a Graduate property in the town I will be visiting.

Authenticity & Character

Well appointed rooms and the lobby and bar were beautifully decorated. It gave us a true Oxford experience.

Location

Great location, very convenient to all areas of town.

Staff

Wonderful people! The concierge was very helpful at giving tips for places to check out and made dinner reservations for us on a very busy night in town.

Cleanliness & Comfort

The room was spacious, clean, and very well appointed.

Activity Reviews

Discover London in a Private Black Cab

London

Greg, our guide was amazing!!! He tailored the tour to our interests and made recommendations along the way. He also stayed in touch during our trip and secured dinner reservations at a nice steak house for us. This was probably the best tour we took on our trip.

Quality of Experience

Greg was amazing

Guides, Drivers and Staff

Greg was amazing

Transport

Car fit all six of us comfortably. Also, Greg was Amazing.

Stonehenge & Jurassic Coast Private Tour

London

Cash did a great job getting us to our destination Stonehenge and the Jurassic Coast are majestic places to visit.

Quality of Experience

It is Stonehenge and the Jurassic Coast...

Guides, Drivers and Staff

Cash was great. He even stopped and got us chocolates to share on the ride back.

Transport

The van was comfortable for our group of 6.

Tower of London Beefeater Welcome & Crown Jewels

London

The history of this place is amazing

Quality of Experience

Seeing the crown jewels and learning about the history of the towner

Guides, Drivers and Staff

This was self guided with headphones.

Thames Cruise with Dinner

London

This was fun but not a highlight of the trip. The food was ok. The staff did not speak English well, so it made it hard to order drinks. But The views were great along the way.

Quality of Experience

The food was ok but the views were nice

Food

The food was ok - banquet chicken and potatoes

Guides, Drivers and Staff

our waiter did not speak English well, and it made things difficult when ordering

Transport

It is a mass transit boat.

One Day Trip to Hampton Court, Canterbury and White Cliffs of Dover

England

Beautiful place to visit. It was under a bit of renovation while we were there, but the history behind the property was very interesting. We skipped the Canterbury and White Cliffs because by the time this tour rolled around we were exhausted from our other tours and wanted to spend more time in London visiting some of the sites and shops.

Quality of Experience

Visiting Hampton Court and learning about the history behind it

Guides, Drivers and Staff

Eddie was great, surprised us with a stop in Richmond and was a wealth of information along the way.

Transport

Clean, comfortable van for party of 6

Bath Abbey's Tower Tour

Bath

The bell tower tour was an unexpected surprise

Quality of Experience

It is a beautiful church and the bell tower tour was a unique experience

Guides, Drivers and Staff

The guides on the tour were entertaining and informative

Iconic Oxford Private Walking Tour

Oxford

This was another highlight for us. Our guide, Tom, was a recent graduate from Oxford - he taught us about the history of the school and also was able to give us a glimpse of modern student life. After the tour we felt like we had a good feel for the town and places to check out.

Quality of Experience

Our guide was great and we all found it very interesting.

Guides, Drivers and Staff

Tom was an excellent guide sharing insight about the history of the school and modern student life

We had a wonderful experience working with our travel agent, Kate, to plan our recent trip to England. Everything was handled so thoughtfully from start to finish.

The accommodations were excellent—comfortable, well-located, and a perfect fit for our needs. We especially loved The Randolph Hotel in Oxford - the staff, accomodations, and location were phenomenal! Our itinerary was especially impressive, as our limited time was used so efficiently. We were able to see and do so much without ever feeling rushed, which made the trip both enjoyable and memorable.

We began the trip with a Private Black Cab tour with Greg, who tweaked our tour to focus on London sights that interested us most, and he even acted as our personal photographer at hidden photo spots! Our last tour was a Private Walking Tour throughout Oxford with Tom, who was incredibly knowledgeable about both Oxford history and the current student experience.

Transfers between cities and activities were smooth and reliable thanks to the very good car services that were arranged, as well as two train rides. This made getting around stress-free and allowed us to focus on enjoying ourselves.

One of the things we appreciated most was how accessible and responsive Kate was throughout the trip. Anytime we had a question or needed a little guidance, she was quick to respond and incredibly helpful. It gave us great peace of mind knowing we had that kind of support while traveling abroad.

Overall, the planning and service exceeded our expectations. We would absolutely recommend Kate to anyone looking for a well-organized, enjoyable, and worry-free travel experience.