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active 3 days ago

Neil West

Hello everyone! I'm Neil, a proud Scotsman splitting my time between Fife & Glasgow. When I'm not busy planning my next trip I'll likely be following sports - football, rugby & ice hockey to name but a few - or I'll be listening to music or playing one of my beloved guitars.

What places and activities do you specialize in?

"I specialize in the UK, with a focus on Scotland - my home nation. Having lived in both Edinburgh and Glasgow I have a real interest in the hustle and bustle of cities as well as the stunning landscapes of the Highlands, Islands and wider UK countryside."

How did you get involved in travel?

"My father was brought up in Chile and Peru as my grandfather was a mining engineer in South America at that time. My mother, she lived and worked as a nurse in South Africa and Zimbabwe. Their passion for people, culture and language had me hooked on travel from a young age!"

Please share a unique travel experience you will never forget.

"Taking a 3 week trip to India, Hong Kong and China in 2010. Travelling with good friends, visiting others already there and topping it off with an impromptu concert for a major car company at a 5* hotel in Kunming - incredible memories."

Top itineraries and travel advice

Recent trip reviews for Neil

Scotland - we'll be back for sure!
Scotland | May 6 - May 21, 2024

Cheryl
Cheryl C.
Flagami, FL | Reviewed on Jun 06, 2024
My husband and I are not guided tour travelers, but I was concerned about the timing of our trip and worried we were too close to Scotland's tourist season. After searching some possible ideas, I came across Kim Kim and I was hooked up with Neil West. Neil is absolutely the best. He quickly understood the type of travelers we are and what we wanted to see and do while in Scotland. Neil put together a wonderful self-guided driving tour along the North Coast 500. We were able to stop where we... Read more

My husband and I are not guided tour travelers, but I was concerned about the timing of our trip and worried we were too close to Scotland's tourist season. After searching some possible ideas, I came across Kim Kim and I was hooked up with Neil West. Neil is absolutely the best. He quickly understood the type of travelers we are and what we wanted to see and do while in Scotland. Neil put together a wonderful self-guided driving tour along the North Coast 500. We were able to stop where we wanted while still visiting the places Neil recommended. We especially loved Inverness (loved the Ness Walk hotel there - excellent choice) and the Isle of Skye. We also found the Granary Lodge, where the Castle of Mey is located such a wonderful hidden gem, and we were so glad we got to tour the castle and meet the woman whose family has taken care of the castle for five generations. We loved every minute of our trip to Scotland. It was everything I thought it would be - and more! We are already thinking about a return in the near future. We were also very happy that we got to meet Neil in person upon our arrival in Edinburgh, which helped set the tone for our three weeks in Scotland - thank you, Neil!

Hotel Reviews
Ness Walk
Inverness

The Ness Walk hotel was definitely one of my favorites. The staff was exceptional, our room was wonderful and the hotel's Afternoon Tea a delight. The hotel is perfectly situated on the river and easily walkable to other places around town.

Authenticity & Character
Location
Staff
Very attentive staff; catered to our every need
Cleanliness & Comfort
Summer Isles Hotel
Ullapool

This hotel was, simply put, awful. Our room smelled like the sewer, it was very cold as the heaters did not work, and the worst part was when I went to make a cup of tea in the room, I found a pubic hair in the tea mug.

Authenticity & Character
Location
Location was perfect; the hotel was not.
Staff
The restaurant staff was the only thing great about this hotel.
Cleanliness & Comfort
See above.
The Granary Lodge
Thurso

We arrived at this hotel quite late at night after having difficulty finding it. We were hungry and not in a mood to try to find somewhere to eat. The manager on duty was so kind and went into the kitchen and prepared a wonderful, little tray of food for us. She set the tone and it was wonderful. When we woke the next morning, we had no idea we were staying right next to the Castle of Mey. What a treat that was! Our only regret is that our stay was just for one night. We would have loved to stay a couple nights longer.

Authenticity & Character
Location
We loved this hotel, but it was extremely difficult to find as our car navigation could not get us there.
Staff
As noted above.
Cleanliness & Comfort
Duisdale House Hotel
Isle of Skye

On the surface, it is a lovely hotel. The location is good, the grounds are beautiful, excellent front desk staff (especially the blonde woman, but did not get her name) and we especially liked the two bartenders in the bar, who recommended the gins for us to try. Where the hotel fell short were the hotel rooms. The rooms would be very nice if not for the constant loud hum from the kitchen. We liked the hotel, but would not stay there again because of the hum. The excellent woman at the front desk told us she has brought up the issue with the owners many times, as guests have complained. If we were to go back to this hotel, we'd stay in one of the few cottages/guest houses on the property.

Authenticity & Character
Location
Easily accessible
Staff
Cleanliness & Comfort
The Garrison
Fort William

This is a tough one. The location of the hotel is great. One can easily walk through town to restaurants, shopping, places of interest, etc. But the hotel itself is not that great. Playing off the fact that the building was once the "jail" is the draw, but it doesn't work. Our suite looked out over the back parking lot. We had to lug our bags up three flights of stairs. If you just need a quick hotel for one night, it's probably fine. But it wasn't our cup of tea.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pine Trees Hotel
Pitlochry

Loved the Pine Trees Hotel - and Pitlochry! What a wonderful town. Would definitely go back to Pitlochry and stay at the Pine Trees Hotel. We had the master suite, which was absolutely wonderful. Again, we were in Pitlochry for only one night and wish we could have stayed longer. It's definitely a longer-stay hotel. The staff was wonderful and very accommodating. Plus, a (very short) and nice walk into town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kimpton Charlotte Square Hotel, an IHG Hotel
Edinburgh

As "tourist" town hotels go, it's location is great and easy to walk to everything around Edinburgh. We've stayed in better Kimpton properties.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Glass-bottom Boat Trip by Isle of Skye
Glass-bottom Boat Trip by Isle of Skye
Scotland

We went into this thinking - "it's a glass-bottom boat tour; we're from Florida, no big deal." However, I am so glad we did this boat trip. As we were driving to the Isle of Skye thinking that we'd have plenty of time to check into our hotel and relax, I received a text from the owner of the boat asking us if we could make it for the 2 p.m. cruise instead of the 4 p.m. cruise as we were the only two people booked for the 4 p.m. cruise. We knew we'd have to hustle, but I told her we would try to get there. Long story short, we made it there before 2 p.m. and as it turned out there were only three of us on the boat cruise. It was wonderful! We had the whole boat to ourselves and had wonderful conversations with the co-owner and the captain. We would not have had this much interaction had the boat been full. It was a wonderful boat cruise and visit to a ship wreck and salmon farm.

Quality of Experience
Guides, Drivers and Staff
Transport
Evening cruise on Loch Linnhe
Evening cruise on Loch Linnhe
Fort William

There was torrential rain the evening of this cruise and were unable to do the cruise.

Private guided walk in Glencoe
Private guided walk in Glencoe
Scotland

Loved every minute of our guided walk. David, our guide, was absolutely wonderful. Very knowledgeable and helpful. Stunning scenery. Would love to go back to the Glencoe area.

Quality of Experience
Guides, Drivers and Staff
Transport
Blair Atholl Castle Entrance tickets
Blair Atholl Castle Entrance tickets
Pitlochry

Very stunning and interesting castle.

Quality of Experience
Guides, Drivers and Staff
Walk up Calton Hill
Walk up Calton Hill
Edinburgh

Definitely worth the walk up Calton Hill.

Quality of Experience
Local specialist: Neil West
Neil
Neil West
Local specialist in Glasgow & Fife | Replied on Jun 07, 2024
Hi Cheryl, Thank you for taking the time to provide such a thoughtful and detailed review. Firstly, I am so happy that you enjoyed your trip to Scotland! It sounds like you had an incredible time & I'm just glad that I could assist you with that as it was so late minute. It was so nice to meet you both in Edinburgh and spend a little time chatting and enjoying the atmosphere in the city! I can only apologise regarding your experience in Ullapool; I will take this information & share it... Read more

Hi Cheryl,

Thank you for taking the time to provide such a thoughtful and detailed review.

Firstly, I am so happy that you enjoyed your trip to Scotland! It sounds like you had an incredible time & I'm just glad that I could assist you with that as it was so late minute. It was so nice to meet you both in Edinburgh and spend a little time chatting and enjoying the atmosphere in the city!

I can only apologise regarding your experience in Ullapool; I will take this information & share it with the team right away. I hope (and it seems from your comments) that this didn't detract too much from your overall enjoyment in the country!

If you do wish to visit again in future, please look us up as we would be more than happy to assist you. If we meet again in Edinburgh, next round is on me!

All the very best,
Neil

Best Scotland Trip
Scotland | May 5 - May 17, 2024

T
Theresa M.
Fair Oaks, CA | Reviewed on Jun 02, 2024
This trip was truly a once in a lifetime vacation. Neil planned everything for us and we could not have asked for a better itinerary. It was everything we could have asked for and more! We loved all our castle tours and even had an extra day where we added in the Stirling Castle (which ended up being my favorite) Loved all the history of the Jacobites and the Culloden battlefield tour. Our favorite town was Portree I think I would have liked an extra day there...so much to see... Read more

This trip was truly a once in a lifetime vacation. Neil planned everything for us and we could not have asked for a better itinerary. It was everything we could have asked for and more!

We loved all our castle tours and even had an extra day where we added in the Stirling Castle (which ended up being my favorite)

Loved all the history of the Jacobites and the Culloden battlefield tour.

Our favorite town was Portree I think I would have liked an extra day there...so much to see and do. We loved the Highlands and Isle of Skye.

Hotel Reviews
The Garrison
Fort William
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Angel's Share Hotel
New Town, Edinburgh

The staff was very friendly and helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apex City of Glasgow Hotel
Glasgow
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Hotel Portree
Portree
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kingsmills Hotel
Inverness

The water pressure could have been beter

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Neil West
Neil
Neil West
Local specialist in Glasgow & Fife | Replied on Jun 04, 2024

Hi Theresa,

Thank you for taking time time to share your experience with us & I greatly appreciate your kind review. Also, your photos look incredible; Edinburgh really is a special place isn't it!

I know you've said it was a "once in a lifetime" trip but perhaps The Isle of Skye will tempt you back for that extra day in Portree!

Wishing you both all the best for your next adventures,
Neil

Wonderful experience!
Scotland | May 15 - May 30, 2024

Brett
Brett T.
Orange, CA | Reviewed on May 31, 2024
We had a plan but needed some professional guidance to puzzle this trip together. Thankful that we chose the right company for the job. Neil listened to our requests and gave suggestions that we could choose or reject. The process was simple and customizable. This was an amazingly memorable trip. Thanks to Neil and Cathy for helping us Read more

We had a plan but needed some professional guidance to puzzle this trip together. Thankful that we chose the right company for the job. Neil listened to our requests and gave suggestions that we could choose or reject. The process was simple and customizable. This was an amazingly memorable trip. Thanks to Neil and Cathy for helping us

Hotel Reviews
Lodge on Loch Lomond
Luss, Argyll & Bute

Wonderful accommodations! Beautiful hotel with a very friendly staff

Authenticity & Character
Atmosphere
Location
The hotel is on the shore of Loch Lomond
Staff
Very friendly and courteous
Cleanliness & Comfort
Best night of sleep
Glenegedale House
Islay Island

Wonderful stay! Highly recommend

Authenticity & Character
Beautiful House
Location
It is in the country so you will need to get a taxi if you plan on eating or drinking away from the B&B
Staff
Our hosts were wonderful. Breakfast is a must. Don’t say no too the porridge!
Cleanliness & Comfort
Perfect
The Stirling Highland Hotel
Stirling

We were given a room that accommodated a guest that required a wheelchair. This trip was booked well in advance and should have been a regular room. The beds were uncomfortable and the shower which was open with no tray covered the bathroom floor with water due to a poor drain. Upon check in we alerted the front desk to probable room mistake but we were assured this was our room and the hotel was full

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Clydeside Distillery Visit
Clydeside Distillery Visit
Glasgow

A relatively young distillery with a lot of old history

Quality of Experience
Very informative
Guides, Drivers and Staff
friendly
Transport
We walked to the location
Oban Distillery Tour
Oban Distillery Tour
Oban

Very informative, a quality tour

Quality of Experience
Guides, Drivers and Staff
Islay Whisky Tasting Tour (Lagavulin and others included)
Islay Whisky Tasting Tour (Lagavulin and others included)
Islay

This was a cask tour which was informative and the whisky delicious. However, none of the whisky that we tried were available for purchase

Quality of Experience
Guides, Drivers and Staff
Transport
We had a wonderful driver for the day from Islay Whisky Tours which uses Bruichladdich Taxi. Sheena took us too 5 distilleries. She asked us what we were planning for dinner and made a recommendation as well as reservations for us in Port Charlotte. If that wasn’t enough she secured a taxi for us after we were finished
Visit to Urquhart Castle
Visit to Urquhart Castle
Scotland

Loved the history on this self guided tour.

Quality of Experience
Blair Atholl Castle Entrance tickets
Blair Atholl Castle Entrance tickets
Pitlochry

Modern Castle, great history

Quality of Experience
Guides, Drivers and Staff
Self guided
Culloden Battlefield private tour
Culloden Battlefield private tour
Inverness

We came for the history and not the weather! This was the most informative and best tour we went on

Quality of Experience
Guides, Drivers and Staff
Rhona Moir introduced herself via WhatsApp a few days before the tour. She informed us that the weather conditions for the tour would be extreme and even provided us with umbrellas. So happy we ignored the weather. A delightful history lesson
Local specialist: Neil West
Neil
Neil West
Local specialist in Glasgow & Fife | Replied on May 31, 2024

Hi Brett,

Thank you for taking the time to provide such a thorough review; it's really appreciated. The photos are fantastic & it looks like you've had some great whisky tasting experiences!

I can only apologise in regards to the hotel where you had the issue; I'll look into this & use this as learning going forward.

It was a pleasure putting this trip together for you & I hope that you'll both have the chance to come and visit Scotland again in future!

All the very best,
Neil

Great experience
Scotland | May 24 - May 29, 2024

N
Noah L.
Newark, NJ | Reviewed on May 30, 2024

Really appreciated the thoughtful planning, flexibility and communication provided by Neil. He was great to work with and the trip was fantastic. The electronic trip plan with all necessary details and tickets embedded made it all very easy and enjoyable. Thank you!

Local specialist: Neil West
Neil
Neil West
Local specialist in Glasgow & Fife | Replied on May 30, 2024

Hi Noah,

Thank you for taking the time to share your thoughts with us. It was a pleasure putting this trip together for you & I am delighted that you had a great time in Scotland!

It is also wonderful to hear that the roadbook was so easy to use & that it aided in your overall enjoyment in-country!

Best wishes for the future,
Neil

Scotland
Scotland | May 15 - May 26, 2024

Caroline
Caroline S.
Chicago, IL | Reviewed on May 27, 2024
Scotland is stunningly beautiful. We especially loved Oban and the standing stones of Kilmartin. Neil and Emily were excellent to work with. Read more

Scotland is stunningly beautiful. We especially loved Oban and the standing stones of Kilmartin. Neil and Emily were excellent to work with.

Hotel Reviews
The g Hotel & Spa
Galway

The g Hotel & Spa in Galway was a fantastic place to stay. The rooms were great, and the staff was kind and accommodating. It had a nice boutique feel while still offering top-notch amenities. Overall, it was a very nice experience, and I would highly recommend it to anyone visiting Galway.

3 Oban Self catering Apartment with seaview
Oban

Staying at the 3 Oban Self Catering Apartment was a bit different, but fun. It felt like an Airbnb and was fine for what it was. We did have to deal with a lot of steps up to the door, but it was enjoyable to be in a shared living space with the other couple we travelled with. It wasn’t luxurious, but it was comfortable and suited our needs for the stay.

Eden Locke
Edinburgh

Eden Locke in Edinburgh was the perfect place to stay. The little apartment was fantastic, and it served as a great base for exploring the city. We loved visiting the castle, walking around the Royal Mile, and even catching the marathon. There were also some sweet little spots off the beaten path that we enjoyed discovering. Overall, it was one of our better trips, largely thanks to Eden Locke.

Location
Activity Reviews
Dingle Distillery Tour
Dingle Distillery Tour
Ireland

The Dingle Distillery Tour was a fantastic experience. The distillery has been around for 50 years, and our tour guide did an excellent job explaining the history and the distillation process. I loved learning about the craft of Irish whiskey-making and even ended up buying some whiskey to take home. Highly recommended!

Cliffs of Moher Visitor Center tickets
Cliffs of Moher Visitor Center tickets
Ireland

The Cliffs of Moher were absolutely breathtaking. The visitor center provided a lot of interesting information about the cliffs and the surrounding area. The views were stunning, and it was a must-see on our trip. I loved every moment of it and would visit again in a heartbeat.

Local specialist: Neil West
Neil
Neil West
Local specialist in Glasgow & Fife | Replied on Jun 03, 2024

Hi Caroline,

Thank you for leaving us this positive review. Emily & I really enjoyed planning this trip for all of you and we enjoyed speaking with everyone on the calls we had together!

Scotland & Ireland are fantastic places to visit and we're very glad you were able to experience both on this amazing trip!

Our very best regards,
Neil & Emily

Overall, happy with service. Would have lik...
Scotland | May 3 - May 11, 2024

Jishnu
Jishnu G.
Dallas, TX | Reviewed on May 13, 2024

Overall, happy with service.

Would have liked faster responsiveness to last minute inquiries or issue identifications.

Appreciate that response times depend on staff availability and local public holiday schedules. Suggest retaining backup coverage for these types of “real time” issues.

Best,

Local specialist: Neil West
Neil
Neil West
Local specialist in Glasgow & Fife | Replied on May 20, 2024

Hi Jishnu,

Once again, many thanks for your review. We really appreciate your feedback & will endevour to take this on board as we move forward.

It was great to meet you and Indranil in Edinburgh and I hope your trip to Scotland was everything you had hoped for. Did someone get to take home the whisky - that is the question!

All the very best,
Neil

Summer trip to Scotland.
Scotland | Jul 8 - Jul 16, 2023

Jay
Jay B.
Dallas, TX | Reviewed on Nov 19, 2023

We had a really enjoyable time. All of our expectations were exceeded, and we would be happy to use the service again. We didn't require a lot of help, but when we had a problem with a reservation, they were able to sort it out quickly and we fealt very well taken care of.

Local specialist: Neil West
Neil
Neil West
Local specialist in Glasgow & Fife | Replied on Nov 20, 2023

Hi Jay,

I really appreciate your thoughtful review & I'm thrilled to hear that you had a great time in Scotland. It's always a pleasure to be part of creating memorable experiences, and I'm glad I could contribute to yours!

Best regards,
Neil

My trip to Scotland was absolutely incredible...
Scotland | Sep 15 - Sep 22, 2023

Charlottesville
Charlottesville R.
Arvada, CO | Reviewed on Nov 16, 2023

My trip to Scotland was absolutely incredible. I just showed up, and everything was planned, including my train transportation.

Local specialist: Neil West
Neil
Neil West
Local specialist in Glasgow & Fife | Replied on Nov 17, 2023

Hello!
Thank you so much for the kind review. It was a lot of fun working on this trip & I'm so happy that you had an incredible time in Scotland.
All the very best,
Neil

Wonderful trip to scotland
Scotland | Aug 22 - Aug 27, 2023

P
Patrick K.
Bethesda, MD | Reviewed on Sep 06, 2023
I had an general idea of where I wanted to go but Neil ( our Kimkim guide) added a lot more depth and culture to the trip. he organized a guide for one of our trip suggested and brought tickets for a number of other stops that we would not have found on our own. The hotels were all nice and conveniently located. Two pieces of advise I would give to travelors - 1) be prepared for how long it takes to get anywhere by car ( Narrow roads and lots of campers means google is always wrong on... Read more

I had an general idea of where I wanted to go but Neil ( our Kimkim guide) added a lot more depth and culture to the trip. he organized a guide for one of our trip suggested and brought tickets for a number of other stops that we would not have found on our own. The hotels were all nice and conveniently located. Two pieces of advise I would give to travelors - 1) be prepared for how long it takes to get anywhere by car ( Narrow roads and lots of campers means google is always wrong on ETAs). Also most places to eat close their kitchen at 8, even in the big cities so be prepared.

Great overall trip.

Hotel Reviews
Kingsmills Hotel
Inverness
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Balmacara Hotel
Ross-Shire
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cruachan Hotel
Fort William
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cairngorms National Park Wildlife Tour with a Specialist
Cairngorms National Park Wildlife Tour with a Specialist
Scotland
1 Hour Cruise on the Loch Ness from Fort Augustus
1 Hour Cruise on the Loch Ness from Fort Augustus
Scotland
Quality of Experience
Guides, Drivers and Staff
Transport
Stirling Castle Tickets
Stirling Castle Tickets
Stirling
Quality of Experience
Guides, Drivers and Staff
did the audio tour and it was a big hard to follow the order after the chapel.
Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh
Local specialist: Neil West
Neil
Neil West
Local specialist in Glasgow & Fife | Replied on Sep 06, 2023

Hi Patrick,

A massive thank you for the review & feedback you have left for us.

It was an absolute pleasure working with you on this trip and really I'm glad that you enjoyed the activities we found for you!

Wishing you all the best & we hope to see you again in future.

Neil