Pedro Luis

From start to finish Pedro was amazing. Very responsive and accessible. He tailored our trip perfectly to fit our family and to accommodate my 4 year old grand daughter. The hotels were amazing and the local guides extremely knowledgable. The price was excellent for the value we received. The drivers were excellent as well as being knowledgable about the local areas.

On top of exceeding my expectations for the trip, Pedro and his team went above and beyond to assist our family after the completion of the trip when our flight was unexpectedly cancelled due to maintenance issues. While all passengers were scrambling to find accommodations for the night I reached out to the team and they promptly responded and arranged wonderful and close accommodations for the night and even assisted my daughter-in-law the next day since our group had been split up and she was traveling alone with a four year old. I will choose this company again in the future.

Pedro was very attentive to our groups needs. He helped curate the most perfect itinerary for my parents in their 70s, my husband and I who are middle-aged, down to our preteen and teenagers.

Everyone had such an amazing time. The attention to detail and thoughtfulness of the schedule and the activities was 10 out of 10.

Pedro constantly checked in and made sure if we had any questions or concerns he was accessible to us.

His selection of companies for our Tours, our transportation, and our accommodations were way nicer, and more perfect than I could’ve found myself

I would highly recommend Kim Kim. And I would also very highly recommend Pedro. He did a great job and was super professional kind, and responsive.

Hotel Reviews

Casa Mãe Lagos

Lagos

The staff was super friendly and professional Our villa was top notch and a dream! The breakfast and food options were delicious. The location was also perfect. Great for our family of 6 :)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cascais Miragem

Cascais

The staff was super friendly and professional Our family suite was great! The breakfast and food options were delicious. The location was also perfect. Great for our family of 6 :)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

PortoBay Liberdade

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tivoli Avenida Liberdade Lisboa—A Leading Hotel of the World

Lisbon

The staff was super friendly and professional. Pit rooms were perfect. ! The breakfast and food options were delicious. The location was also perfect. Great for our family of 6 :) The slippers and daily breakfast made us feel like royalty:)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Lisbon's Historic Odyssey on a Private Walking Tour with Ginjinha & Pastel de Nata

Lisbon

Sadly I can’t remember his name ( but not because he was unremarkable.) our guide was the perfect pace for our family of six. He was very informative, upbeat, interested in his material, and very friendly. We love learning about the history, and he also added his own flare when presenting. Even my preteen and teenagers enjoyed the history walk. And the samples of alcohol and pastries were also delicious.

Quality of Experience

Guides, Drivers and Staff

Transport

Exclusive Boat Tour to Ponta da Piedade Grottoes with a Swimming Stop

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Private Driver: Exploring the Algarve’s Hidden Gems

Portugal

George was so great. He was professional, kind and very friendly. He had so much knowledge and passion for his job!

Quality of Experience

No

Guides, Drivers and Staff

Transport

Late last fall I started looking at trips for the family and found a National Geographic trip to Portugal that looked interesting. My daughter-in-law (part of the family going on the trip) found KimKim online, and that is how we started communicating with Pedro Luis. We had a few written conversations then spoke on the phone to work out what itinerary options seemed best. The price was higher than the group tour, but it was also definitely much more flexible and that had a lot of appeal for us. So we signed up for a two-part tour: the first part (Lisbon, Algarve, and Cascais) was for the 3-generation family, and the second part (up to Porto for 3 nights) for the 2 retired folks after the younger ones returned to the US for work and school. It all worked out perfectly.

I'm not sure what is the most memorable part of the trip. So many places were interesting and/or fun. The Pena Palace, Joanine Library in Coimbra, the Douro Valley, the various boat tours--all these and more were great.

A few more detailed comments: (1) The itinerary that Pedro worked out was perfect for the family. Everyone enjoyed the trip immensely. (2) It all worked: the expected tickets were all booked, the hotels were all booked, drivers showed up when and where they were scheduled to show up. Everything was very smooth, with no glitches. This is how it is supposed to happen! (3) All of the drivers, boat captains, and tour guides were competent, polite, very informative, gracious, sufficiently flexible, attentive to our needs, and responsive to our requests. For example, on two occasions, we didn't really want a large fancy lunch; we just wanted a sandwich. In each case, the driver knew of a not-so-touristy place that had exactly what we wanted. And oh my, those sandwiches were simply the best! I'm sure they knew of other fancier restaurants if that is what we had asked for, but we didn't want that. (4) All the drivers, boat captains, and tour guides spoke English at a sufficiently high level for effective communication, which was great. Communication was never a problem and we really enjoyed visiting with them all. (5) The hotels were spectacular. Very lovely choices. The staff at all the hotels were all very professional and helpful and again, all spoke English. (6) We had no issues to resolve, but I felt confident that Pedro or one of his colleagues would have been available to help resolve any problems if they had occurred. Pedro regularly kept in touch with us during the trip and provided us contact information in case of any problem.

In summary, let me say that I am generally reluctant to recommend much of anything because other people have different perspectives and so I usually resist "recommending", but we have already recommended KimKim to one family member who plans to travel to Spain in the near future and to one couple who we chatted with in an elevator ride!

Thanks, Pedro, for a great trip. We really enjoyed our time in Portugal.

Here’s a version that recognizes everyone who helped make your trip special:

Our Portugal trip exceeded every expectation, and we have Kimkim—especially our incredible local agent, Pedro—to thank for making it such a memorable experience.

Pedro was exceptional from beginning to end. He was responsive, knowledgeable, professional, and genuinely invested in making our trip perfect. Every detail was thoughtfully planned, from our beautiful hotels and seamless transfers to outstanding restaurant recommendations and unforgettable experiences throughout Lisbon, Porto, and the Algarve. His communication before and during the trip gave us complete confidence that everything was taken care of.

We would also like to recognize our outstanding drivers and guides, Hugo and Ricardo, who truly elevated our experience.

Hugo welcomed us upon our arrival in Lisbon and handled our airport transfer with warmth and professionalism. He also guided us on an incredible day exploring Sintra and the breathtaking westernmost point of mainland Europe. Later in our journey, he drove us from the Algarve back to Lisbon, and every moment spent with him was enjoyable. His knowledge of Portugal, friendly personality, and willingness to share local insights made each drive feel like part of the vacation rather than simply transportation.

Ricardo was equally exceptional. He gave us a fantastic tour of Porto and took us through the stunning Douro Valley, where we enjoyed an unforgettable boat cruise and winery visit. He also drove us from Porto to the Algarve, making the long journey comfortable, informative, and enjoyable. His passion for Portugal and attention to detail made every experience even more meaningful.

What impressed us most was how effortless the entire vacation felt. Every transfer was punctual, every recommendation was excellent, and even our special requests for my partner’s birthday were handled beautifully. We never had to worry about logistics—we were simply able to relax and enjoy everything Portugal has to offer.

I cannot recommend Kimkim highly enough. Pedro assembled an outstanding team, and together with Hugo and Ricardo, they delivered one of the best travel experiences we’ve ever had. We returned home with unforgettable memories and would not hesitate to use Kimkim again for future adventures.

Thank you, Pedro, Hugo, and Ricardo, for making our dream trip to Portugal a reality.