Specialists
Reviews for Aventure Colombia

Aventure Colombia

Aventure Colombia is a Colombian travel agency founded in 2007. A pioneer in this destination, the company specializes in adventure tourism, ecotourism, and community tourism. Aventure Colombia has offices in Bogota and Cartagena.

Featured trips & expertise

San Agustín Archaeological Park, Colombia
Off the Beaten Path in Southern Colombia - 14 Days

Go off the beaten path and discover the highlights of southern Colombia, from cultural treasures to diverse landscapes and stunning vistas. This two-week itinerary offers something for everyone. You'll go canoeing, hiking, and rafting in the wild beauty of lush tropics, explore the scenic Tatacoa desert, and see fascinating ancient pre-Colombian monuments. You'll also visit a coffee plantation, tour historic colonial towns, and learn to salsa dance.

Wild Colombia: Hiking, Hot Springs, & Whale Watching - 10 Days

This 10-day trip provides an intimate glimpse into the wild heart of Colombia. On this trip, you'll explore the bustling metropolis of Medellín, experience traditional farm life of Manizales, relax in the tropical beauty of the Pacific Coast, and go whale watching off the shores of the Tribugá Gulf. While this is an active trip, the schedule allows for plenty of down time to relax or explore on your own.

Cerro Kennedy - 3 Days

Cerro Kennedy is an important mountain located in the foothills of the Sierra Nevada of Santa Marta, with the highest point being at an altitude of 3,100 meters above sea level. Covered by a cloud forest, it is home to hundreds of endemic and migratory birds. From the top of this important mountain, you can get an excellent view of the snowy peaks of Bolivar, Colon, Santa Marta and all the mountains that form the Sierra Nevada de Santa Marta.

The Lost City Trek - 5 Days

Ciudad Perdida (or the "Lost City") is located in the heart of the Sierra Nevada de Santa Marta, a mountain range close to the Caribbean sea. Here, you’ll discover the past life of local indigenous people with their wooden houses and stone structures, including terraces and stairways.

The colorful streets of Cartagena
Cartagena City & Nature - Day Tour

In the morning, you'll follow the footsteps of famous pirates and discover the "Pearl of the Caribbean", a city rich in culture, diversity, exotic and heritage. Come evening, you'll journey to a local fishing village for a short canoe ride at sunset with great birdwatching as you're surrounded by nature.

Church of Santa Barbara in Barichara
Colombia's Central Andes and Coastal Tour - 9 days

After exploring the markets and culture of Bogota, head to the colonial town of Villa de Leyva, famous for its Salt Cathedral located 200 meters underground. Afterwards, enjoy the majestic views of Chicamocha Canyon before heading to Rosario Islands for a taste of the coast.

Recent Trip Reviews for Aventure Colombia

Jardin, salamina, and cartagena, Colombia - Aug 13 - Aug 20, 2018

Traveler: nidhi d. - Local specialist: Lisa Calabrese

We visited Colombia in August and traveled through Jardin, Salamina and Cartagena. Our travel specialist Lisa Calabrese, did an outstanding job in arranging everything including transfers between the towns, tours and our choice of hotels. We were looked after every step of the way right from the booking. Initially I wasn't sure which places I wanted to visit but Lisa helped me through and after week or two we finalised an itinerary. Lisa always answered my query promptly.
We even got to meet her in Medellin. I will certainly book more tours through her.

Colombia's caribbean coast - 8 days, Colombia - Aug 18 - Aug 25, 2018

Traveler: Alice B. - Local specialist: Lisa Calabrese

My cousin and I booked our trip through kimkim and I could not have been more pleased! Lisa, was our specialist, created our itinerary, took care of us, and tackled any concerns that we had. We had expert tour guides with us on several excursions that made all the difference. I felt completely safe and was able to have a stress-free experience in Colombia. Our trip was truly memorable!

Tayrona National Park was amazing we were able to see lots of monkeys and other wild life. Our... read more

My cousin and I booked our trip through kimkim and I could not have been more pleased! Lisa, was our specialist, created our itinerary, took care of us, and tackled any concerns that we had. We had expert tour guides with us on several excursions that made all the difference. I felt completely safe and was able to have a stress-free experience in Colombia. Our trip was truly memorable!

Tayrona National Park was amazing we were able to see lots of monkeys and other wild life. Our guide, Jaruen, was really stealthy at finding all kinds of creatures. He came equipped with a laser pointer so we were able to easily spot, what would have been camouflaged animals and birds, with ease. I think other people on the hiking trail were jealous. Our guide also held our table at the restaurant once we made it to the beach-which was really helpful because the line for lunch became soooo long! My cousin and I were able to just walk right in. At this point, YES, the other hikers were definitely jealous! Bug spray is a must.

In Santa Marta, I highly recommend Lulo Cafe Bar for a FABULOUS cocktail and great service! Lots of great restaurants on the same street as well. Also some fun street entertainment on the street and at the square-it’s the teenage boys dancing that steals the show! It was also waaaay nicer as far as restaurants go than at the lackluster beach so stick to the square! Bug spray is a must if you are eating outside.

Our day trip to Minca for waterfalls and a coffee bean farm tour had a great guide named, Fidel. He was very knowledgeable about birds and wildlife in this area. My cousin and I swear that we thought we were following Mowgli into the Jungle! He really knew his stuff and LIVED this lifestyle. He took us to several waterfalls and was able to identify all kinds of amazing humming birds. The best part was that he took us to an authentic roadside “barbeque”. They had a huge, open brick oven with slabs of meat roasting in it. My guess is whatever animal was in there was alive not too long before we ate it. I have no idea what I ate exactly, but it was good! Great views of the mountain side too! Bug spray is, again, a must.

Our hotel in Cartagena was very nice and smack in between the old town and Getsimani so it was easy to mix it up within the city walls as far as exploring goes. Carlos, the guy who seemed to run the show at breakfast, was extremely personable! He showed us all the different native fruits as well as how they made coffee- taught me some Spanish as well! Carlos went above and beyond because he really didn't have to do any of those things for us- the breakfast was excellent as it was!

Our Cartagena city tour guide, Sergio, was also very friendly and informative. He had lots of insight into the history, and architecture of the city, as well as some current events and also what I felt was "insider" information! We found the BEST local artist-and both my cousin and I had been looking the whole trip- thanks to Sergio! The artist’s name is Fini. I really am impressed by her artwork and I’m currently in the process of getting it framed! Can’t wait to put it up!

We went to Casa del Farol at the Rosario Islands for a day of snorkeling and relaxation. The snorkeling was really surprisingly good considering that the weather was overcast. There was a lot of colorful coral, and seriously amazing fish! Lunch, as most every meal of our trip, was excellent. My only complaint is that the day was too short!

Overall, this was an amazing, exciting, bucket-list type of trip! Thank you, Lisa and kimkim!

Bogota, coffee region, and cartagena, Colombia - Aug 24 - Sep 2, 2018

Traveler: Gloria B. - Local specialist: Lisa Calabrese

Lisa was instrumental to the success of our trip. I would recommend to anyone interested in visiting Colombia for the first time or a repeat visit to book. I felt safe, informed, guided and assured. The guides were friendly and helpful and Lisa was able to track me thought the entirety of our trip.

Lisa Calabrese, local specialist, responded to this review:

Gloria, thank you so much! It was such a pleasure getting to work with you and having your family here. I love the pictures! I'm so glad you guys had a great trip, please come back and visit soon!
Best,
Lisa

Colombia's coffee region, Colombia - Jul 13 - Jul 15, 2018

Traveler: David B. - Local specialist: Lisa Calabrese

Lisa from Adventure Colombia was fantastic as our travel coordinator and advisor to the coffee region of Colombia. We flew from Cartagena to the city of Pereira where we were met by a private driver and van for the ride to Salento. Lisa had made reservations for us at the best hotel in right in the heart of the town. We were met by David our tour guide the next morning for a fantastic day of hiking in the Cocora Valley and touring OcaSa Coffee Farm. David has fantastic knowledge of the... read more

Lisa from Adventure Colombia was fantastic as our travel coordinator and advisor to the coffee region of Colombia. We flew from Cartagena to the city of Pereira where we were met by a private driver and van for the ride to Salento. Lisa had made reservations for us at the best hotel in right in the heart of the town. We were met by David our tour guide the next morning for a fantastic day of hiking in the Cocora Valley and touring OcaSa Coffee Farm. David has fantastic knowledge of the region and was extremely accommodating and enjoyable to be with.

Lisa also provided us with great information and ideas for our time in Cartagena, Bogota and Villa de Leyva.

Colombia is a beautiful country to visit. We felt safe everywhere we went and hotels, meals etc are extremely affordable when compared to traveling in Europe or the States. Although we do not speak much Spanish we found that many people had some English language skills.

KimKim and Aventure Colombia really did a great job in making our trip so fantastic.

David, Jan, Ryan and Lauren

Lisa Calabrese, local specialist, responded to this review:

Thank you so much, David! It was an absolute pleasure helping you plan your visit to the coffee region and I'm so glad you and your family enjoyed your time here in Colombia. Such beautiful photos! Come back and visit anytime!
All the best,
Lisa

Janice

One week in colombia: 5 great itineraries, Colombia - Jun 28 - Jul 7, 2018

Traveler: Janice B. - Local specialist: Nathalie Clavel

This was an incredibly well planned trip that was so enjoyable and excellent. Our guides were so knowledgeable and went at our own pace. Never rushed and each one was early every morning so no stress! Tatiana took us to the gold museum in bogota and her in depth knowledge made the next days trip to guaatavita very meaningful. We also went with her to la calenderlaria and the botero museum. The salt cathedral and guatavita are a must see. A highlight was the days we spent with David in the... read more

This was an incredibly well planned trip that was so enjoyable and excellent. Our guides were so knowledgeable and went at our own pace. Never rushed and each one was early every morning so no stress! Tatiana took us to the gold museum in bogota and her in depth knowledge made the next days trip to guaatavita very meaningful. We also went with her to la calenderlaria and the botero museum. The salt cathedral and guatavita are a must see. A highlight was the days we spent with David in the Corcora valley. We had an intimate coffee experience and amazing hike in the unique Corcora wax palm valley. David is so warm and enthused about his country and made the experience very personal with a coffee experience in pihao with a local farmer. In Cartagena the two best tours was a day trip to the sport baru hotel in the Rosario islands and the fishing with locals in la boquilla. Nathalie checked in on us was very responsive and definitely partnered with first class locals for the tours. It exceeded our expectations in every way!

Nathalie Clavel, local specialist, responded to this review:

Hi Janice, thank you so much for your comments!
I am glad you had such a great time in Colombia. Feel free to come back any time to visit more of the country!
All the best,
Nathalie

Family trip to colombia, Colombia - Jun 14 - Jun 22, 2018

Traveler: George Y. - Local specialist: Elisabeth Grosset

Planning Notes

1. Final itinerary should come out to the group sooner. There was little to no time to consider changes for the group (example, we would have liked starting an hour later each day)

Transportation Notes

1. Our Bogota to Santa Marta flight was a complete mess! We didn't have confirmed seats and couldn't pre book them due to bad wifi connection speeds in Bogota. Because of this we almost didn't get to go on our flight and needed to wait while the airline asked 7 volunteers... read more

Planning Notes

1. Final itinerary should come out to the group sooner. There was little to no time to consider changes for the group (example, we would have liked starting an hour later each day)

Transportation Notes

1. Our Bogota to Santa Marta flight was a complete mess! We didn't have confirmed seats and couldn't pre book them due to bad wifi connection speeds in Bogota. Because of this we almost didn't get to go on our flight and needed to wait while the airline asked 7 volunteers to take a later flight. Even when we finally got seats they were all dispersed and it took additional changes to ensure the children could be with someone from our group.

2. Transportation to the fishing village and final transportation to the Cartagena airport for the last transfer were super tight! This was strange considering that for our other trips the vehicle was sufficiently large enough.

Bogota Notes

1. Walking tour was cut short due to rain. Is there anyway to have a more concrete back up plan if weather intervenes?

2. Adding a souvenir destination in some of the market areas of Bogota to the walking tour would be great to explore some of the handmade/cultural items available.

3. Ingrid, our Bogota guide, was kind, helpful, and friendly. Would definitely recommend her to other groups.

4. Hotel (Casa Deco) was in a good location and the staff were all helpful and friendly. Though the construction on that road made it difficult for our transportation to get in and out of the area.

5. Monserrate portion of trip was awesome. Great views, easy to access, & shopping available. Plenty of time to spend at our own pace.

Santa Marta Notes

1. Hotel was in a central location and staff was friendly & helpful.

2. However, hotel (Casa Ferol) nickeled & dimed everything we needed - extra charge for drinks during breakfast, charging for a bucket of ice without previously telling us it would cost us extra, etc.

3. Tayrona Park guides (Angel & Jorge) were great. Friendly, knowledgable, and attentive to the group. They did everything - helping kids and older adults with the hike and helping with ordering of lunch.

4. Tayrona hike is NOT for all fitness levels. Older adults and young children struggled with the heat, length of the hike, and large uneven steps in the hiking areas. Some of the adults with back and knee problems struggled with the hike as well.

5. Large waterfall of Marinka was awesome. High hammock and swimming was very nice.

6. Hummingbird stop was something we really enjoyed

7. Pozo Azul was a long, somewhat treacherous hike (wet rocks that we had to scale) for a small payoff compared to what we saw in the morning. Probably our least favorite stop on our trip.

8. Coffee plantation stop was boring. Nothing was actually happening (none of the equipment was running or being used) so following the guides words was difficult without seeing it in action. Also explanations given to the group were too detailed and made it super hard to follow.

9. A warning about how bumpy and windy the roads in Minca would have been appreciated. Several people in our party felt ill from all the bouncing (especially the children).

10. The driver in and around Santa Marta (and who also drove us to Cartagena) was EXCELLENT.

11. We loved the authenticity of the Minca restaurant on the slide of the cliff.

Cartagena Notes

1. Sergio (our tour gudie) was excellent. Presented things well about the history of Colombia.

2. The Emerald museum stop of our city tour by bus felt forced and more like a ploy to get a purchase of emeralds than an informational stop about Colombia's culture.

3. Rosario Island was a great stop. Snorkeling was fun and this stop was our most relaxing of our entire trip.

4. While walking tour was excellent, again, we would have appreciated a more planned opportunity for souvenir shopping.

5. Canoe trip thru mangroves was a bit too long. Crouched over for a whole hour was a bit rough on our backs and knees (especially for the older adults).

6. Our guide (believe it was Enrique) was awesome. He was open, friendly, and made it a point to learn our names. He also tried to relate to our children to make them more comfortable. He communicated things well and felt like a member of our group versus someone who was hired to guide us. Would definitely recommend him to others.

Maria

Bogota/pereira/santa marta, Colombia - May 17 - May 24, 2018

Traveler: Maria M. - Local specialist: Floriane Froc

This was an exceptional trip! Colombia is a beautiful country; a hidden gem. Floriane was as invested as I was in making this trip a wonderful and unforgettable experience. Every driver and every guide was pleasant, professional, knowledgeable and fun. Everywhere we went, the locals welcomed our guides as family and extended the same warmth to us.

Our 8-day trip included Medellin, Guatape, Armenia, Salento, Santa Marta and Bogota. My daughter are already planning our return trip.

A million thanks to Floraine and to all of our guides and drivers.

Maria

Floriane Froc, local specialist, responded to this review:

Hi Maria, I am glad that you and your daughter enjoyed your trip to Colombia. Feel free to contact us for any further trip, we will happily help you organizing it. Many thanks

Ultimate colombia, Colombia - Apr 15 - May 4, 2018

Traveler: Lynette R. - Local specialist: Marine Guérin

Speaking no Spanish we found that we could not communicate with our drivers. We could confirm where we were going but that was it. Sometimes it would have been good to know a little about where we were on the road, if there was interesting facts about the area and if there were any good view points to take photos along the way. However, the drivers were always punctual and many times our plane or bus was late but the drivers were always there.
Floriane was constantly in contact with me to... read more

Speaking no Spanish we found that we could not communicate with our drivers. We could confirm where we were going but that was it. Sometimes it would have been good to know a little about where we were on the road, if there was interesting facts about the area and if there were any good view points to take photos along the way. However, the drivers were always punctual and many times our plane or bus was late but the drivers were always there.
Floriane was constantly in contact with me to check everything was going well which was very comforting.
Marine who originally helped with our itinerary was excellent. However, when it was given to Floriane to take over all the information given already had to be redone which became quite frustrating. Whereas everything was written down and if Flor had read the conversation she would not have had to ask everything again.

Colombia trip, Colombia - Mar 10 - Mar 16, 2018

Traveler: monica r. - Local specialist: Sidrah Qureshi

Our trip in Columbia was wonderful. great country, very safe. We had exceptional experience with Aventura Columbia. The organization of the trip was impeccable.
The only bad part was flying with Avianca. All flight we took in Columbia were delayed.

Sidrah Qureshi, local specialist, responded to this review:

Hello Monica,

Thank you for your trip review! We are very happy to hear that you all enjoyed your holidays in Colombia. Hope to see you again soon!! You are welcome back any time.

Best regards from Medellín,
Sidrah

Colombia trip, Colombia - Mar 12 - Mar 23, 2018

Traveler: Geetu P. - Local specialist: Sidrah Qureshi

Sidrah - was amazing as our tour coordinator. She worked with us and accommodated our requests for changes as we had some last minute scheduled business meetings. She was really on the ball- and proactive in checking with us and making sure we were ok with all arrangements. She was wonderful to work with and very responsive and prompt. The only problem we had was with the arrangement of the islands tour in Cartagena- we had planned to have a English speaking guide, however that request was... read more

Sidrah - was amazing as our tour coordinator. She worked with us and accommodated our requests for changes as we had some last minute scheduled business meetings. She was really on the ball- and proactive in checking with us and making sure we were ok with all arrangements. She was wonderful to work with and very responsive and prompt. The only problem we had was with the arrangement of the islands tour in Cartagena- we had planned to have a English speaking guide, however that request was lost in communication with Sidrah. As a result of this- we cut short our trip as we were unable to understand the captains of our boat and were not able to learn/ enjoy our trip with them.

Bogota guide- Tatiana- We rated her 6 out of 10- as her English and the accent was hard for us to understand. She was really polite and flexible,however lacked the organization and knowledge that we were looking for. For example- she did not budget enough time for lunch and we almost missed our Graffitti tour. Otherwise- she was really flexible and helped us with things ourtside of the tour as well.

Coffee region Guide- Juan David- 7/10- Was really knowledgeable and great to have around

Cartagena Guide- Densy- 9/10- Her knowledge of the city and history was amazing. She was passionate and really knowledgeable. The only negative about her was her English accent as the children had a hard time understanding her.

Sidrah Qureshi, local specialist, responded to this review:

Hello Geetu,

Thank you so much for trusting our services! It was great working with you. I hope you and your family left Colombia with many many beautiful memories. You are welcome back any time!!

Best wishes,
Sidrah

2018 is time for adventures , Colombia - Mar 8 - Mar 17, 2018

Traveler: Jaden M. - Local specialist: Nathalie Clavel

I would 100% recommend KimKim. Our local specialist Nathalie was quick to respond and answer our questions. She put together an amazing trip for myself and friend. She took care of arranging our tours, hotels and flights. Nathalie stayed in touched with us while in Colombia and ensured our trip was going as planned.

Nathalie Clavel, local specialist, responded to this review:

Hello Jaden, thank you for your comments!
We hope to see you again soon for another trip!
Best wishes,
Nathalie

Cartagena and tayrona, Colombia - Mar 16 - Mar 19, 2018

Traveler: Frank L. - Local specialist: Lisa Calabrese

All of the services were provided just as promised.

The boat ride from Taganga to Playa Cristal was quite unpleasant. (The return trip was OK.) The sea was quite rough. My wife and I felt like we were being tossed around in a clothes dryer for close to an hour. We were bounced very hard on wooden benches with no cushions. I felt very sore for several days after the boat ride. You should warn people about how unpleasant the journey can be.

The drive between Cartagena and Santa Marta was also a bit scary at times, as the drivers tried to pass trucks.

Lisa Calabrese, local specialist, responded to this review:

Hi Frank,
Thank you very much for your feedback! We will make sure to take your comments into account for future travelers. It was great working with you and I hope you enjoyed your time in Colombia!
All the best,
Lisa

Brooklynn

2018 is time for adventures , Colombia - Mar 8 - Mar 17, 2018

Traveler: Brooklynn H. - Local specialist: Nathalie Clavel

Colombia is one of the most beautiful, diverse places I have ever visited. I would highly recommend it to anyone who would like to experience city life, nature life, and island life all in one place!! Our trip started in Bogota - a huge city, thankfully our guide Tatiana showed us the way, and helped make lasting memories hiking up the Monserrate pathway! Would highly recommend the graffiti bike tour as well! Next stop - the coffee reason, the most stunning place with beautiful mountains and... read more

Colombia is one of the most beautiful, diverse places I have ever visited. I would highly recommend it to anyone who would like to experience city life, nature life, and island life all in one place!! Our trip started in Bogota - a huge city, thankfully our guide Tatiana showed us the way, and helped make lasting memories hiking up the Monserrate pathway! Would highly recommend the graffiti bike tour as well! Next stop - the coffee reason, the most stunning place with beautiful mountains and a jungle feel! The people are very kind, although I would recommend knowing some Spanish! We tried the best coffee in a Salento village!! We had the most wonderful guide to show us the way through Cocora Valley - a once in a lifetime hike!! Additionally our guide David, showed us the quainte Quindio villages, another unique beautiful area of Colombia. To end our trip we stopped in Cartagena, and the Rosario Islands - this place is magical! The town of Cartagena has great vibes and friendly people, and the islands have their own feel of a tropical paradise!! Every hotel we stayed in was well kept, clean and absolutely amazing! I would highly recommend using KimKim to help you plan your next adventure!!

Nathalie Clavel, local specialist, responded to this review:

Hi Brooklynn, thank you so much for your detailed feedback!
I am glad you enjoyed Colombia so much! You are welcome back at any time if you want to visit more of the country!
Best wishes,
Nathalie

Colombia, Colombia - Feb 22 - Mar 4, 2018

Traveler: Christine C. - Local specialist: Nathalie Clavel

Nathalia was awsome. Very responsive to my particular requests, available for issues, great suggestions, knowledgeable about Colombia, and planned a trip that was very easy.

Nathalie Clavel, local specialist, responded to this review:

Hi Christine!

Thank you for your feedback! Hope you will come back in the future!
Best wishes,

Nathalie

Colombia from top to bottom, Colombia - Feb 19 - Feb 28, 2018

Traveler: Judy P. - Local specialist: Nathalie Clavel

My Guide in Bogota, Tatiana, my guide in the coffee region, Alejandro, my guide in Medellin,Joachim, were all fantastic. The guides in Cartagena,were Old School, Boring and not cool.-dont remember their names. All hotels were excellent Opera,Diez,Bantu, except the Hacienda in the coffee region.Bosques del Saman-the food was really mediocre and the front desk guy didnt speak English well and didnt communicate well. I was freezing at night and had to walk thru a big field to get to my room. The... read more

My Guide in Bogota, Tatiana, my guide in the coffee region, Alejandro, my guide in Medellin,Joachim, were all fantastic. The guides in Cartagena,were Old School, Boring and not cool.-dont remember their names. All hotels were excellent Opera,Diez,Bantu, except the Hacienda in the coffee region.Bosques del Saman-the food was really mediocre and the front desk guy didnt speak English well and didnt communicate well. I was freezing at night and had to walk thru a big field to get to my room. The swimming pool area was not great. It was really a 3-31/2 star place- not 4-41/2 as requested. Setting was pretty.

All the drivers were great.
The cooking class and salsa classes were fun.
I went on a trip on my own -with a group to Guatape- from Medellin- that should be a must do-which was fantastic.
I hired a guide to take me out at night in Medellin to dance clubs - that was really fun.

I probably travelled a bit too much-for the period of time- next time I would cut out one place- but that was my request.

You need to emphasis to bring clothing for cold and rain- it rained everywhere except Cartagena.

On the whole I loved Colombia- the people, the country side and the cities so well organized and beautiful. I will definitely be back!!

Nathalie Clavel, local specialist, responded to this review:

Hello Judy,

Thank you for your comments! We will take them into account. I am glad you loved Colombia and that you are willing to come back! Colombia is a wonderful country and there is so much to discover!

You are welcome back at any time,
Best wishes,
Nathalie

Bernardo, Colombia - Feb 2 - Feb 26, 2018

Traveler: Bernard R. - Local specialist: Marine Guérin

We've just returned from a wonderful four week trip to Colombia, and were extremely pleased with our local specialist, Marine, who was helpful during our detailed planning process and who was always in touch with us during our trip to make certain that everything went smoothly.

All of our guides, Remy, Guillermo, et al, were excellent - well informed and a pleasure to have on our adventure. We covered a great range of places in Colombia, from the beginning of the Amazon region in the south... read more

We've just returned from a wonderful four week trip to Colombia, and were extremely pleased with our local specialist, Marine, who was helpful during our detailed planning process and who was always in touch with us during our trip to make certain that everything went smoothly.

All of our guides, Remy, Guillermo, et al, were excellent - well informed and a pleasure to have on our adventure. We covered a great range of places in Colombia, from the beginning of the Amazon region in the south to the mountain town of Minca in the north. All of our drivers were excellent and always right on time, and we felt confident and comfortable throughout the trip.

In planning our trip, we emphasized that we were interested in archeological sites like San Agustín and Tierradentro, as well as doing some hiking and visiting some of the culturally important cities of Colombia, like Cartagena and Medellin. From swimming/floating down the Sarabando River to the hike in Las Nubes (the clouds), each day was filled with very pleasurable activities. Because we spoke Spanish, it was also fun to have Spanish speaking guides and go to less visited areas of Colombia.

Thanks, Marine, for helping us to organize such a terrific experience.

Bernard and Ann Rubenstein, Santa Fe, New Mexico

Marine Guérin, local specialist, responded to this review:

Hello Bernard,

Thank you for this feedback - we are thrilled that you had a such a fantastic time here. As you know, it was a pleasure for us and for all of our guides to accompany you throughout the trip!
I wish you the best in your future trips!!

Marine

Bogotá, coffee triangle & caribbean coast - 7 days , Colombia - Jan 31 - Feb 7, 2018

Traveler: Timothy N. - Local specialist: Elisabeth Grosset

My wife and I had arranged a holiday to Peru and took advantage of the international flights connecting via Bogota to spend a week in Colombia on the return journey.

I then researched via the internet for itineraries and transport options around Colombia, which is when I came across the Kimkim site for the first time. From then on the trip fell into place very nicely with Elisabeth from Aventur making contact with a suggested itinerary based on my stated preferences. A few changes were made... read more

My wife and I had arranged a holiday to Peru and took advantage of the international flights connecting via Bogota to spend a week in Colombia on the return journey.

I then researched via the internet for itineraries and transport options around Colombia, which is when I came across the Kimkim site for the first time. From then on the trip fell into place very nicely with Elisabeth from Aventur making contact with a suggested itinerary based on my stated preferences. A few changes were made at my request, and were accommodated by Elisabeth readily until we had the perfect itinerary for us. The proposal we received was detailed and clear, and included all transfers, guided tours and internal flights as well as a breakdown of hotels booked and inclusive meals . Everything was covered. The payment system was simple and secure via credit card.

The holiday itself was super, having come off the back of a great time spent in Peru I was concerned that our Colombia stay might have been overshadowed, but not at all! The variety of Colombia was reflected in our itinerary and made for a great experience.

Following our arrival at Bogota airport our polite private transfer driver was waiting at 'Arrivals' and drove us to our standard accomodation in the Candeleria area of Bogota which we found to be a bustling and lively part of the city. I admit that the press and government advice regarding security and safety in Bogota did have us slightly on edge but spending the best part of 2 days there we did not feel threatened at all, but we were sensible about where we walked and careful that we didn't make ourselves look like tempting targets. That said , we did see a bag snatched from a young woman on the walk to the Monserrate funicular/ cable car station, but police were very quickly on the scene.

Our guided bike tour around Bogota, ably guided by ex pat Californian Mike 'the bike', was a great experience where he introduced us to the key sites over quite an area of the city centre, to places that we would not have ventured on our own or on foot. We really covered quite a distance in the 5 hours. In addition to seeing key sites Mike explained historical connections and context to the places that we saw as well as generally giving us an understanding of Bogota and Colombian society, culture. politics, and yes the past influences from the darker side of the Colombian economy.

Time spent in a neighbourhood cafe where they roast their own beans in the back was a worthwhile experience (we were given a peak at the process in action at the back of the shop), and the time that we spent wandering through the central fruit/veg market between stalls tasting different fruits was great. Mike seemed to know everyone!

Ending with a drink and a game of the national sport 'Tejo' which involves throwing rocks at paper wraps filled with gunpowder on a clay base the whole tour was definitely a success. I would recommend the Bogota bike tour to anyone who can ride a bike.

Food options in Candeleria were endless, we ended up having an evening meal in an Israeli restaurant just down the road from the hotel and it was nice food at a good price.

We were transfered on time to the airport for our internal flight to Armenia from where we were transfered to our hotel(Salento Real) in Salento, which was a very nice place just at the edge of the town centre. It was a good location because we were staying over the weekend and the town gets very busy, we were 2 minutes from the wonderful centre but not efftected by the noise at bedtime.

We had a leisurely guided tour to see the Wax palms in the nearby Cocora valley which involved a bit of light hiking, amazing views and lots of flower and bird spotting. Our guide, Blane, was passionate about the environment and had us catapulting wax palm seeds into the jungle to help spread the area where they are growing(as he explained, they are under some threat from agricultural development) Blane had us climb a wax palm(not easy!) followed by him playing the flute pipes while we had a rest at a view point. Then to a restaurant with a view for lunch, where we ate trout on a crispy plantain flat bread, delicious.

In the afernoon we were led, again by Blane, to a small scale coffee plantation, about 45 minutes walk, which was a very informative experience.
The next day we were taken on a full day driven tour of the Quindio villages/ small towns, guided by David who again was a very capable guide with environmental matters being part of the discussion. The villages were varied and beautiful, we took the time to experience churches, crafts , local flora and architecture as well as a coffee producers with a difference, a fermented raw milk cafe and a Bar of memories, all quirky and interesting. We had a 'locals lunch' by the Rio Verde and all in all a great day.

Salento town itself is a fantastic destination, beautiful buildings and open spaces, with a buzzing plaza and central streets with old fashioned entertainment and fair rides, lots of craft shops and bars/ restaurant of good quality.

We transfered early the next morning to Cartagena(internal flights) on the Caribean coast. On arrival at Cartagena airport there was a slight confusion with the transfer driver who was there on time(as it later turned out) but had the incorrect name for pickup, which led to a short delay while we called Aventur on the office number to fix it. Within minutes the mixup was resolved and we were matched up with our driver.

It was just gone lunchtime when we arrived at the hotel(Casa Deco), which is an attractive old boutique place with friendly, helpful staff. The hotel made a room ready early for us while we had some lunch around the corner and then we were met on time at the hotel by our guide for a walking tour of Cartagena. The city is a beautiful, fascinating place, with a rich colonial history but we did find the guided tour which was suposed to be 4 hours but was barely over 2 hours quite light on historical, architectural and cultural details and we came away feeling underwhelmed by the experience... maybe the guide was having an off day!

Anyway, we had a great meal out later and enjoyed the hospitality of the hotel, including the pool.

The next day was speedboat ride to one of the Rosario islands, Isla Bella, which was tiny but beautiful. after an hours boat ride we spent a few hours lounging on the beach-front paradise, enjoyed an inclusive meal and caught the speedboat back, which was a scarily exciting journey, as the wind(and waves) had picked up. We got quite wet but not a problem in the tropical heat and it was quite a laugh.

Another great night out and the next day gave us the morning to explore the city ramparts, and have lunch before getting our transfers back to Cartegena airport to start our journey home.

I have gone on at some length with this review because I wanted anyone reading to get an idea that the trip was a great experience and well organised by Elisabeth (Eventur) with a good selection of interesting activities along the way. The balance of planned activities and free time worked well for us, others way want more time to relax, or want to be more full on. I am confident from our experience that all holiday styles would be ably catered for by Elisabeth.
The Trip was well organised and the itinerary was spot on, with the only exception being the name mix up on arrival at Cartegena, which lets be honest is nothing, and was sorted without delay.

So well done to Aventur, thanks to Kimkim for getting us connected, and our gratitude to Elisabeth for taking care of us so well.

Margaret

Colombia andes, amazon & caribbean - 14-day itinerary, Colombia - Jan 6 - Jan 23, 2018

Traveler: Margaret B. - Local specialist: Marine Guérin

Our tour of Bogota was fantastic, thanks to Katiana. She had all the patience and energy needed to give us real insight into the history and culture of Colombia. She really made the Gold Museum come to life with the backstory she provided. She’s probably the best tour guide we’ve ever encountered.

Susan also did a great job on showing us the sites in Villa de Leyva. What a beautiful setting.

We had both a translator and a guide in Barichara. Waste of time and money. We translated for... read more

Our tour of Bogota was fantastic, thanks to Katiana. She had all the patience and energy needed to give us real insight into the history and culture of Colombia. She really made the Gold Museum come to life with the backstory she provided. She’s probably the best tour guide we’ve ever encountered.

Susan also did a great job on showing us the sites in Villa de Leyva. What a beautiful setting.

We had both a translator and a guide in Barichara. Waste of time and money. We translated for ourselves much more quickly and accurately. The Spanish speaking guide had only very rudimentary comments on the town. We ended the tour before it ever really got started. Nice guys but they need to look for other work.

Marine and Elizabeth at kimkim are both excellent. Patient, thoughtful, and articulate.

My only complaint about kimkim is that it is not transparent in its pricing. No price breakdown is given for the individual components of the trip. Difficult to decide among various trip components / options when planning the itinerary if you don’t know what the individual pricing is. We requested a breakdown on numerous occasions but were politely refused the information. For this reason alone we will most likely not return to kimkim for future travel planning.

Marine Guérin, local specialist, responded to this review:

Hello Peg,

Thanks for your review! I am glad you enjoyed your time here in Colombia and you had the opportunity to meet interesting people who let you in the culture. It's a country where tourism is only just taking wings and it is true that in some parts the skills need to be improved a bit... working on it!
In any case we were really pleased to have you!
Best of luck,
Marine

Colombia 2017, Colombia - Jan 15 - Jan 28, 2018

Traveler: Martha L. - Local specialist: Nathalie Clavel

Trip to Colombia was fantastic. Guides were terrific, car services were prompt, which made this trip run very smoothly.

Nathalie Clavel, local specialist, responded to this review:

Hi Martha,

Thank you for your comments! We hope to see you again soon in another trip!
Best wishes,

Nathalie

Trip to colombia, Colombia - Dec 15 - Dec 23, 2017

Traveler: frank e. - Local specialist: Floriane Froc

This was my first experience using KimKim. I was refered from a friend. I recently traveled for 9 days in Colombia. I use travel agents for most of my international pleasure travel. On the plus side my agent, Flor was very responsive both via email and with telephone calls.

Booking the trip was a bit frustrating. I think this was partially due to my unfamilarity with kimkim. Also my impression was that while Flor was very responsive and doing her best to help but she lacked in-depth... read more

This was my first experience using KimKim. I was refered from a friend. I recently traveled for 9 days in Colombia. I use travel agents for most of my international pleasure travel. On the plus side my agent, Flor was very responsive both via email and with telephone calls.

Booking the trip was a bit frustrating. I think this was partially due to my unfamilarity with kimkim. Also my impression was that while Flor was very responsive and doing her best to help but she lacked in-depth travel experience. For example, I thought I had booked both hotel and intrastate travel. I had challenges securing a particular hotel and also plane travel times that I thought were confirmed ... but actually were not. We had to go back and forth a few times.

On the plus side I had a situation in Medellin with a hotel I was unhappy with. The room had a leak under the sink and they really were not too friendly. Flor was very responsive and moved me to a wonderful hotel. Both the private tour guides and the tours in Bogota, Medellin and Cartenga were all very good with the exception of the private tour in Cartenga- the guide was a bit flat.

If there were a 3.5 star rating, that is what I would give. That being shared, I would give Kimkim another try on my next international trip. Thanks!

Floriane Froc, local specialist, responded to this review:

Hi Frank,

Thanks for your feedback. It is highly appreciated and we are glad that you enjoy your trip to Colombia. On behalf of KimKim we are very sorry for the inconvenience during the process of booking the trip due to high season in Colombia, it is indeed quite difficult to find availability during Christmas time. As for the flight, we faced several issues with Avianca airlines due to heavy strikes which cause a lot of rescheduling, cancelling and/or prices shuffling.

Thank you for your... read more

Hi Frank,

Thanks for your feedback. It is highly appreciated and we are glad that you enjoy your trip to Colombia. On behalf of KimKim we are very sorry for the inconvenience during the process of booking the trip due to high season in Colombia, it is indeed quite difficult to find availability during Christmas time. As for the flight, we faced several issues with Avianca airlines due to heavy strikes which cause a lot of rescheduling, cancelling and/or prices shuffling.

Thank you for your feedback on private tour guides, this is a valuable feedback for us and we are more than happy taking care of your next travel. Have a great day
Flor

Trip to colombia, Colombia - Dec 26 - Jan 11, 2018

Traveler: May Y. - Local specialist: Nathalie Clavel

We booked our Columbia trip using Kimkim. This was the first time we used Kimkim. What a great company. We will use them again. Nathalie, our specialist, was awesome. She was very helpful in tailoring the trip to what we like. The ideas and suggestions she had were great for us and our kids. We did things that even books such as lonely planet did not even list as activities. Everything we did in Columbia was great. Nathalie even called us several times during the trip to make sure everything... read more

We booked our Columbia trip using Kimkim. This was the first time we used Kimkim. What a great company. We will use them again. Nathalie, our specialist, was awesome. She was very helpful in tailoring the trip to what we like. The ideas and suggestions she had were great for us and our kids. We did things that even books such as lonely planet did not even list as activities. Everything we did in Columbia was great. Nathalie even called us several times during the trip to make sure everything was going smoothly.

The people Kimkim used in Columbia, from drivers to guides, were all very nice, always on time, very helpful and knowledgeable. We loved everything we did, from the beautiful Spanish colonial towns of Barichara and Villa de Leyva to the beautiful beaches of Tayrona and around Cartagena. We loved the lush coffee region and the Valle de Cocora. We all enjoyed a private coffee tasting that even our 10 and 11-year-old daughters loved and asked for more coffee! Best coffee ever. As outdoor lovers, we especially enjoyed hiking, zip lining, white water rafting, tubing on a river and mountain biking.

Nathalie Clavel, local specialist, responded to this review:

Hello May,

Thank for your detailed comments! I am glad you enjoyed every single moment of Colombia! You discovered a great diversity of region and landscapes. Feel free to come back anytime if you want to visit even more of the country!
Best wishes,

Nathalie

Colombia , Colombia - Dec 28 - Jan 11, 2018

Traveler: Garth R. - Local specialist: Marine Guérin

Just back from 13 days in Medellin, Tayrona and Cartagena, Colombia.
What a wonderful country, full of beautiful scenery, friendly people, good food, interesting (though somewhat tortured) history.
Of course, not all is rosy, and the guidance of the Kimkim team and Marine was crucial in keeping us safe and fulfilled.
Medellin, for example, has its rough spots, but we never felt insecure or vulnerable.
The day trip to Guatapé was great, as was city tour, Park Arvi. Staying near Parque... read more

Just back from 13 days in Medellin, Tayrona and Cartagena, Colombia.
What a wonderful country, full of beautiful scenery, friendly people, good food, interesting (though somewhat tortured) history.
Of course, not all is rosy, and the guidance of the Kimkim team and Marine was crucial in keeping us safe and fulfilled.
Medellin, for example, has its rough spots, but we never felt insecure or vulnerable.
The day trip to Guatapé was great, as was city tour, Park Arvi. Staying near Parque Llera was great.
Cartagena was a great experience too, and staying at Bovedas Santa Clara allowed free access to the Sofitel, a world class beautiful resort.
Tayrona was unique as well though be forewarned, no hot water showers!
Summary.....all connections went without a hitch, all guides, drivers on time, all reservations as described. The trip was perfectly tailored to our preferences. I was very happy with the Kimkim engagement and would definitely use them again.

Marine Guérin, local specialist, responded to this review:

Hello Garth,

Thanks for your review! I am glad you enjoyed Colombia! It was a pleasure for us to help organize the trip. You are welcome back any time! Thanks for your curiosity and open-mindedness in coming to this wonderful country!

Marine

December trip, Colombia - Dec 21 - Dec 30, 2017

Traveler: Marilyn L. - Local specialist: Jeanne Sevanche

All of the guides were fabulous. Very knowledgeable and respectful. Most of our tours were in Spanish as requested. Drivers were on time, very courteous and hospitable. Every day on this trip seemed to top the day before. Don't miss the Valley of the Cocora (Wax palms) and a shopping trip through Salento. Staying in the coffee region was a great relaxing time between Bogata and Medellin and provided a feel for the more rural part of the country. Also great was the bike tour of downtown Bogota. Kimkim was attentive and flexible every step of the way. They made our trip! Thank you.

Jeanne Sevanche, local specialist, responded to this review:

I am so glad you enjoyed your trip and the amazing country that is Colombi, it has been a pleasure to help you having the best experience!

I wish you a very happy new year,
Best,

Jeanne

Leslie

Feria dr cali, Colombia - Dec 24 - Jan 1, 2018

Traveler: Leslie C. - Local specialist: Nathalie Clavel

The trip was great! Nathalie was very responsive and tried to accommodate our requests for the trip. Everything from the hotel to the events for la Feria went extremely well and I would recommend travelers use this service. Especially first time travelers.

Nathalie Clavel, local specialist, responded to this review:

Hi Leslie,
I am glad everything went well in Cali! You came at the nicest period of the year, when Cali is the more festive!
Best wishes for 2018!
Nathalie

Venkatraman

Columbia trip, Colombia - Dec 23 - Dec 30, 2017

Traveler: Venkatraman S. - Local specialist: Nathalie Clavel

All the arrangements were great and professional. Medellin was the highlight. All tour guides were knowledgeable and professional.

Nathalie Clavel, local specialist, responded to this review:

Thank you for your comments!
I am glad you had a great time, you are welcome to come back at any time!
Best wishes,
Nathalie

fran

The real colombia - 9-day mixed adventure, Colombia - Dec 20 - Dec 31, 2017

Traveler: fran l. - Local specialist: Nathalie Clavel

12/20 our driver is very nice and did a good job driving us to our destination.
12/22 our driver came with a very old pick up truck, for the price we contract and discription from our agent we should have professional driver with Duster car brand, the driver not only driving super fast on winding road also passing car frequently, we were so worry all the way, the car does not come with air condition, we were suffer from the bad air, dust plus very hot, it was a very uncomfortable trip. We... read more

12/20 our driver is very nice and did a good job driving us to our destination.
12/22 our driver came with a very old pick up truck, for the price we contract and discription from our agent we should have professional driver with Duster car brand, the driver not only driving super fast on winding road also passing car frequently, we were so worry all the way, the car does not come with air condition, we were suffer from the bad air, dust plus very hot, it was a very uncomfortable trip. We will not recommend this car company for future customer.
12/24 our pick and hotel pick are ok.
12/26 our tour with driver and guide are good.
12/27 airport pick up is good
12/31 we were waiting for airport pick up , when the time passed hotel front desk call Nathalie and found out there was no pick up , we paid and schedule for the pick up, Nathalie didn’t confirm for us and kept us waiting , luckily front desk checked for us and hurry arrange a taxi for us, so far I have not receiving any explanation from Nathalie, iwouldliketo request refund and apology for almost missed our flight.
Fran lee

Nathalie Clavel, local specialist, responded to this review:

Hi Fran,

Thank you for your comments.
For this kind of emergency we gave you our phone number, to contact us when we are out of the office. When I asked which hotel you were staying in, during the organization of the trip, I was only given one, which is why I thought you would be staying there the whole time. Everything was organized in advance and it would have been better to call us on Saturday when you saw I didn't answer, because it was sure I didn't have the information of the new... read more

Hi Fran,

Thank you for your comments.
For this kind of emergency we gave you our phone number, to contact us when we are out of the office. When I asked which hotel you were staying in, during the organization of the trip, I was only given one, which is why I thought you would be staying there the whole time. Everything was organized in advance and it would have been better to call us on Saturday when you saw I didn't answer, because it was sure I didn't have the information of the new hotel. There was a driver but waiting for you at the first hotel you were staying in.
We did give you the money to take a cab though, through the hotel, so you could arrive at the airport on time, though the service was scheduled and we had to pay for it as well, as we didn't have the information of your hotel on time.

Bonnie

November/december travel to colombia, Colombia - Nov 23 - Dec 17, 2017

Traveler: Bonnie S. - Local specialist: Marine Guérin

Thank you Marine for all of the calls to check up on us. When our guide handed the phone to me, I knew it was Marine and could talk to her about how things were going.

Guides and transfers:
Every guide and transfer showed up on time or early. We soon learned that this country runs on time. Our first transfer was not an exception but was a bit of a shock when they arrived 30 min early and we were not quite ready. This happened to be the only bus trip we had.

The guides who stood out as... read more

Thank you Marine for all of the calls to check up on us. When our guide handed the phone to me, I knew it was Marine and could talk to her about how things were going.

Guides and transfers:
Every guide and transfer showed up on time or early. We soon learned that this country runs on time. Our first transfer was not an exception but was a bit of a shock when they arrived 30 min early and we were not quite ready. This happened to be the only bus trip we had.

The guides who stood out as exemplary were: Elvis at Calanoa, Fernando at Villa de Leyva, and David and driver who picked us up at Hacienda Combia. David and the driver (sorry, can't remember his name) were so much fun and went out of their way to make our stay excellent.

The one exception to all of the good guides was the one at Tayrona. He told us at the beginning we had to keep up with him as we had a long trip and that's exactly how it was. When my foot got stuck in the mud he was far ahead and not there to help, he never slowed down or stopped to interact with us, when we passed buildings he didn't stop to explain what they were. We had to keep our heads down to keep up the pace while still looking ahead to keep him in our sight. Not a fun trip!

Hotels:
Loved Casa Pizarro in Cartegena and the area it was in. Really liked staying in a residential area with lots of restaurants nearby.
Maloka Barlovento was so beautiful. Would have loved to stay there another day so we could see the beach. We only had time to see the building we stayed in. Bit of a shock to find only cold water shower. This may be normal here, but this is not normal for us. Maybe a heads up would have helped.
Posada Suenos De Antonio in Barichara was lovely and peaceful. Really liked the patio and view.
Casa Deco in Bogota was in a good location but our room overlooked a hostel and could be noisy.
Calanoa Lodge was excellent! The food was superb, our cabana was superb, and all of our interactions with staff (even if we didn't speak Spanish) was superb!

Hacienda Combia had a lovely setting, but was the big disappointment of the trip. When we arrived I asked for water and was told that it was only supplied with dinner. All other hotels had water accessible either in the form of the first bottle free or a fill up station. Seeing as we could not use the water from the tap to even brush our teeth, this was a major drawback to this isolated hotel.
We asked for a glass of wine with our dinner and were told that they did not have this and we could buy an overpriced bottle.
The food was the most disappointing. We spoke with them about the selection and they added a couple of things to the menu, but this didn't really help. Really, really disappointed in 4 dinners here and no option to go elsewhere. The meals we were offered were a stripped down version of the regular menu.
We didn't feel welcomed here.

We loved Colombia and would like to thank kimkim.com and Marine for making it such a memorable trip. We will definitely recommend the country and booking company to anyone who will listen.

Marine Guérin, local specialist, responded to this review:

Hello Bonnie,

Thank you so much for this extensive review - this is really helpful to us!
I am glad to see you enjoyed Colombia and had a great time here. We will let the guides and drivers know how much you appreciated their services!
Your comments are duly noted about Hacienda Combia most of all, we will try our best to improve that with the hotel or propose another housing option. I apologize for not giving you a heads up about the cold water in Maloka Barlovento, you are absolutely... read more

Hello Bonnie,

Thank you so much for this extensive review - this is really helpful to us!
I am glad to see you enjoyed Colombia and had a great time here. We will let the guides and drivers know how much you appreciated their services!
Your comments are duly noted about Hacienda Combia most of all, we will try our best to improve that with the hotel or propose another housing option. I apologize for not giving you a heads up about the cold water in Maloka Barlovento, you are absolutely right! I hope you had hot weather as it usually is and you did not miss the hot water so much.

I would also like to say what a pleasure it was to have you here. Thank you for your fantastic attitude and curiosity!
And a very happy new year to you!

Marine

Annette

Amazon, Colombia - Dec 20 - Dec 22, 2017

Traveler: Annette H. - Local specialist: Nathalie Clavel

We wanted an Amazon Jungle experience and Nathalie recommended Calanoa Reserve.
We booked a 2 night 3 day trip. We were very unsure as to what to expect.
Before the trip Nathalie was very helpful and answered all our questions very promptly.
The trip itself was absolutely amazing! And exceeded all our expectations- it was as Nathalie had described- but we didn’t expect it to be so good!!
The accommodation was beautiful - we had a double bed in the ground floor and twin beds on first floor... read more

We wanted an Amazon Jungle experience and Nathalie recommended Calanoa Reserve.
We booked a 2 night 3 day trip. We were very unsure as to what to expect.
Before the trip Nathalie was very helpful and answered all our questions very promptly.
The trip itself was absolutely amazing! And exceeded all our expectations- it was as Nathalie had described- but we didn’t expect it to be so good!!
The accommodation was beautiful - we had a double bed in the ground floor and twin beds on first floor and a private bathroom.
The staff were amazing - the cooks, the organisers and the guides - all so helpful and couldn’t do enough for us.
It was easy to swap activities around and add extras. The whole 3 days worked like clockwork - such a slick operation- very impressive.
We saw pink river dolphins (and grey), went pirhana fishing, went to a monkey orphanage, indigenous village, forest walk in day and night, early morning bird watching and watched the sun set over the Amazon...... incredible!!
Food was good (lots of fish!).
We would highly recommend Calanoa Reserve and the services of Nathalie at KimKim. Nothing went wrong so we didn’t need to contact her during the trip - but it was reassuring to have her number just in case.
Thank you Nathalie for your recommendation and help with the booking.

Nathalie Clavel, local specialist, responded to this review:

Hi Annette,

Thank you so much for your comments, I am glad you had a wonderful time on the Amazon (and got beautiful pictures!)
Best wishes for 2018!

Nathalie

Taganga-tyrona-palomino custom trip, Colombia - Nov 25 - Nov 30, 2017

Traveler: Jessica N. - Local specialist: Nathalie Clavel

We had an excellent trip!! Great local guides, amazing eco-lodges everything flowed well. We especially like Jorge, the guide who took us to Tayrona (and hope he passed his exam on tourism). the whole journey in the Tayrona was spectacular, as was tubing down the river in Palomino and the expertise on birds from our guide David in Minca. The only caveat was that the arrangement was to have our baggage brought to Palomino while we were trekking in Tayrona, and there was no info on that -... read more

We had an excellent trip!! Great local guides, amazing eco-lodges everything flowed well. We especially like Jorge, the guide who took us to Tayrona (and hope he passed his exam on tourism). the whole journey in the Tayrona was spectacular, as was tubing down the river in Palomino and the expertise on birds from our guide David in Minca. The only caveat was that the arrangement was to have our baggage brought to Palomino while we were trekking in Tayrona, and there was no info on that - no guidance given to myself and the driver was also unaware. So instead we made our own arrangements to leave the bags at Finca Barlovento. It would have been better if this piece of info on the trip had been communicated to me so we knew what the arrangement was instead of improvising along the way. All in all the trip was exactly the adventure we were looking for - thanks!!

Nathalie Clavel, local specialist, responded to this review:

Hi Jessica,

Thank you for you comments! We will take them into account. I am glad you had a great time!
Hope you had an excellent end of trip in Colombia and hopefully see you again in the future!

Best wishes,
Nathalie

Day tour outside of cartagena, Colombia - Nov 20 - Nov 20, 2017

Traveler: karen p. - Local specialist: Nathalie Clavel

1. Driver on time - great
2. Jeannine checked to be sure we were aboard - BETTER THAN GREAT
3. Rony Perez- excellent guide - good English , really good with my husband who walks (little) and Slow! Good information - will definitely recommend in the future
4. Meal great - so very fresh
5. experience overall - exactly what we were looking for - thank you Nathalie for suggesting
6. interacting with the local people very good experience - they were very kind to us

Nathalie Clavel, local specialist, responded to this review:

Hello Karen!

Thank you so much for your comments! I am glad you enjoyed your visit in La Boquilla!
Feel free to contact us again if you want to spend more time in Colombia in the future!

Best wishes,
Nathalie

Albert

Colombia, Colombia - Nov 10 - Nov 18, 2017

Traveler: Albert B. - Local specialist: Marine Guérin

We needed to arrange this on very short notice. Marine was very responsive and we we got this planned quickly. We stayed in beautiful small hotels and ecolodges that were immersed in natural beauty. We went to Tayrona Park and Minca and our guides were very good, very knowledgeable. Unfortunately we were slightly disappointed that when in Minca we had car trouble early in the day, another car was not sent to continue our trip but to return us to town.
Cartagena is a beautiful historic city... read more

We needed to arrange this on very short notice. Marine was very responsive and we we got this planned quickly. We stayed in beautiful small hotels and ecolodges that were immersed in natural beauty. We went to Tayrona Park and Minca and our guides were very good, very knowledgeable. Unfortunately we were slightly disappointed that when in Minca we had car trouble early in the day, another car was not sent to continue our trip but to return us to town.
Cartagena is a beautiful historic city and we stayed in lovely boutique hotels in the old part of town. Our guide for here, Sergio, was terrific. He took us to neighborhoods out of the tourist area to see how the locals live and to his favorite places.
Our last days were spent at Punta Faro on an island. Great place for a couple of days to relax. A boat ride is the way to get there and can be a bit choppy but well worth it. Due to weather, our return was difficult. The hotel arranged an alternate method for us (and a few others) to get back to the mainland (shorter boat ride and a bus) including a taxi back to our hotel at no additional cost.
Marine and Elisabeth were in constant contact throughout to check on things. Always easy to get in touch with if necessary. We happened to be there during the rainy season and a holiday weekend so more potential than usual for issues to come up.

Marine Guérin, local specialist, responded to this review:

Hello Al and Caryn,

Thank you for these wonderful comments! It was lovely having you here and I am glad you enjoyed Colombia! Thanks for your flexibility in front of the material incidents... it does tend to happen more in rainy season!

You are welcome back any time!
Marine

Bogota, cocora valley, medellin and cartagena - 9 days, Colombia - Oct 16 - Oct 21, 2017

Traveler: Amelie v. - Local specialist: Marine Guérin

We had a really great time in Colombia last October. The trip was adjusted to meet our various requests prior to departure, and everything was perfectly organized once there (visits, drivers, hotels...). We would recommend KimKim and Marine without hesitation. Thanks again!

Marine Guérin, local specialist, responded to this review:

Hi Amelie,
Thanks for your comments!! I'm glad you enjoyed your time here. On our part we loved having you here!
Have a great holiday season!
Marine

Ella

Colombia, Colombia - Oct 8 - Oct 17, 2017

Traveler: Ella W. - Local specialist: Nathalie Clavel

Nathalie was extremely responsive and our holiday went incredibly smoothly. The guides and activities we did were really high quality and we had a fantastic trip, in large part because of the well organized trip and recommendations we got from Nathalie. The only thing I would have changed is the booking of our flights, which had to be changed due to the strike. These were not booked immediately and therefore the price went up again. However, this is fairly minor as we appreciate that those... read more

Nathalie was extremely responsive and our holiday went incredibly smoothly. The guides and activities we did were really high quality and we had a fantastic trip, in large part because of the well organized trip and recommendations we got from Nathalie. The only thing I would have changed is the booking of our flights, which had to be changed due to the strike. These were not booked immediately and therefore the price went up again. However, this is fairly minor as we appreciate that those were unusual circumstances. We otherwise found the service to be very responsive and easily facilitated through Kimkim.

Nathalie Clavel, local specialist, responded to this review:

Hello Ella&Prag!
Thank you for your comments! I am glad you had a great time in Colombia!
The whole Strike was new for us and we are sorry you had to suffer it during your stay. We will be better prepared for the next ones, although we highly hope they won't happen again in the future!
You are welcome back at any time!
Best regards,

Colombia, Colombia - Sep 2 - Sep 9, 2017

Traveler: Chris W. - Local specialist: Nathalie Clavel

Nathalie was great to work with. It might've been nice to have a "menu" of activities to choose from in each city. It would also be nice for the pricing to be broken down by activity/accommodation to better understand how the total was calculated.

Nathalie was very accommodating in the planning process, and checking in with us at the beginning and end of our trip was a nice touch. There were a couple of times that we would've liked to call her but couldn't because we didn't want to incur... read more

Nathalie was great to work with. It might've been nice to have a "menu" of activities to choose from in each city. It would also be nice for the pricing to be broken down by activity/accommodation to better understand how the total was calculated.

Nathalie was very accommodating in the planning process, and checking in with us at the beginning and end of our trip was a nice touch. There were a couple of times that we would've liked to call her but couldn't because we didn't want to incur expensive international cell phone charges. It would've been nice to have been provided a cheap cell phone that we could've used to reach her if necessary - this is something we have had from other agencies for other trips.

Nathalie Clavel, local specialist, responded to this review:

Hello Chris,

Thank you for your comments and advises! I am glad you had a great time.
Usually hotels and guides are happy to call for you if you need to reach us. Nice to get this kind of ideas though!

I hope you had a nice return at home!
Best wishes,
Nathalie

Cartagena to bogota, Colombia - Aug 5 - Aug 12, 2017

Traveler: Alex R. - Local specialist: Nathalie Clavel

Planning (with Nathalie) was excellent and everything that had been arranged went off really well.

Excellent service and always on-hand and attentive

Nathalie Clavel, local specialist, responded to this review:

Hi Michael (and Alex)

Thank you for your comments! I am glad you had a great time in Colombia!
Hope to see you here again soon!

Best wishes,
Nathalie

Mark

Bogota, cocora valley, medellin and cartagena - 9 days, Colombia - Jul 28 - Aug 6, 2017

Traveler: Mark W. - Local specialist: Marine Guérin

Most of the trip was very good and well organized.

The Cartagena portion of the trip could have been better. There was some confusion with our day trIp to Rosario island. We didn't have the right information as to where to go and were told we needed a voucher which we never received. Tour guides in Cartagena tried to change our tour times and insisted on taking us to emerald shops (twice) even after we said we didn't want to go there.

Taxi drivers always showed up on time. Most guides were very good. Our favorite tour guides were Angelica in bogota and David in the coffee region.

Marine Guérin, local specialist, responded to this review:

Hello Mark,
Thanks for your review!! I am glad you enjoyed your trip and everything went well. Cartagena, being touristy, does have these inconvenients sometimes... I hope you could still enjoy it!
We will let Angelica and David know how much you appreciated them!
We wish you the best!
Marine

Honeymoon!, Colombia - May 31 - May 31, 2017

Traveler: Ashlee H. - Local specialist: Nathalie Clavel

We enjoyed our activities. However, on two occasions our guide/driver arrived earlier than listed so they had to wait for us a bit. I hope they didn't mind! Also, the hotel for our beach excursion was not aware that we were to have access to a room for changing and leaving out items as described in our outline (so we were unable to do so). No big deal though.

Nathalie was very helpful and patient during the planning stages. She listed to what we wanted and was flexible with our requests. We enjoyed working with her!

Nathalie Clavel, local specialist, responded to this review:

Hello Ashlee,

I am glad you liked everything. No big deal, they often arrive earlier to be sure to be there on time!
As for the hotel, the room was maybe not ready this early in the morning, the idea was just to drop off the luggage at the reception before going to the excursion.

Hope you arrived safetly at home! All the best,
Nathalie

The real colombia - 9-day cultural adventure, Colombia - May 12 - May 22, 2017

Traveler: Catherine L. - Local specialist: Nathalie Clavel

Nathalie was awesome and she gave us everything we asked for and the price was perfect!!! We had an awesome time and a lot of that was KimKim making all our arrangements!! It is so nice to get off a plane tired and just see s sign with your name on it!!! Love it!! And even my friends said we will use KimKim again for future travels!! Thank you so much for a great trip!!!

Nathalie Clavel, local specialist, responded to this review:

Hello Catherine,

Thank you for your comments!
Best wishes and more wonderful trips to come for the three of you!

Nathalie

Colombian adventure from summit to river (9 days or 12 days), Colombia - May 1 - May 13, 2017

Traveler: Ralph A. - Local specialist: Nathalie Clavel

Suggest that the trip summary include the start times of tours.

Nathalie was great

Nathalie Clavel, local specialist, responded to this review:

Thank you Ralph, I hope to see you again in Colombia in the future!
Best regards,

A colombian escape, Colombia - Apr 29 - May 2, 2017

Traveler: Amelia d. - Local specialist: Nathalie Clavel

The events and activities we did were amazing and highly enjoyable. We were sad that Natalie was not available to help us or answer our questions while we were here. No one picked us up at the airport in Cali and the Calanoa transport was told the wrong time for our flight. Otherwise, Natalie was very helpful and we have had a great trip.

Nathalie Clavel, local specialist, responded to this review:

Hello Amelia,

Thank you for your comments. I am glad you had a great time and feel sorry for the transport. Although our driver was there on time and didn't see you. I don´t know what happened there. Do not hesitate to answer my last messages.

Hope you will come and visit more of Colombia in the future!
Best regards,

Week of relaxation and adventure, Colombia - Apr 8 - Apr 16, 2017

Traveler: Brian S. - Local specialist: Nathalie Clavel

It was fantastic and planned very well. We had a great time. My only comment would be more detail in the overall itinerary so we don't have to bounce around kimkim trying to find different pieces of information about each activity.

Nathalie Clavel, local specialist, responded to this review:

Hello Brian,

Thank you very much for your comments! We will indeed include the information you have been missing in the travel documents for next travelers.
I am glad you had a great time! Feel free to come back anytime.

Best regards,

Tour of bogota, tayrona park, bogota, Colombia - Apr 17 - Apr 20, 2017

Traveler: Nick J. - Local specialist: Nathalie Clavel

The hotel we stayed at in Santa Marta was not great. The lack of air conditioning was a big problem. Also our guide for the hike in Tayrona did not speak much English and was therefore not very helpful. Other than that, the trip was great!

Nathalie Clavel, local specialist, responded to this review:

Hello Nick,

Thank you for your comments. I did tell you during the organization that changing hotel for a cheaper one in Santa Marta would probably not please you in the end. I'll insist more for next clients!
Thank you for your comments that help us to keep improving our services!

I am glad you enjoyed Colombia, come back to visit whenever you want!
Best regards,

Medellin, cartagena, and somewhere with a beach without a lot of people, Colombia - Mar 10 - Mar 19, 2017

Traveler: Michael S. - Local specialist: Nathalie Clavel

It was weird that I just got one travel agent, and that there was no choice at all -- an agent that ended up being good, if not perfect. I felt there was no particular reason I got this agent as opposed to any other--why this person? What was so great about them? What was special about who they were, or why I they were the person who should plan my trip?

Communication could have been better. We went 3 days without hearing anything, and then found out that our itinerary needed changes. Trip was still amazing, but going through that was nerve racking.

Nathalie Clavel, local specialist, responded to this review:

Hello Michael,

Thank you for your comments. I am glad you had a great trip.

The organization was really right before departure and there was availibilities issues in Cartagena, this is why I might have found better to close everything before saying anything that would have changed later on, as rooms were getting booked really quick.

I hope you keep great memories of Colombia!
Best regards,

Colombia caribe, Colombia - Mar 7 - Mar 22, 2017

Traveler: Jim L. - Local specialist: Nathalie Clavel

We were very pleased with our experience in Cartagena and Isla Mucura. We did not appreciate the difficulty of the 13.3-mile hike planned for our second day in Colombia. (For example, we did not know how long the hike would be. We had an estimate of how many hours in would last, but not of the difficulty.) We are in good shape, but this was a daunting scramble though and over boulders and with a 300-meter plus gain in altitude in a tropical jungle.
We were disappointed in the Casa Lina... read more

We were very pleased with our experience in Cartagena and Isla Mucura. We did not appreciate the difficulty of the 13.3-mile hike planned for our second day in Colombia. (For example, we did not know how long the hike would be. We had an estimate of how many hours in would last, but not of the difficulty.) We are in good shape, but this was a daunting scramble though and over boulders and with a 300-meter plus gain in altitude in a tropical jungle.
We were disappointed in the Casa Lina Hotel in Palominos and in the Casa Amarilla Hotel in Mompox. The language barrier was high in both locations, the beds were uncomfortable and the staff were correct but not friendly.

We seemed to have difficulty understanding each other. When we needed help with a billing dispute (in Mompox) and in adjusting our itinerary (in Palominos), she was not readily available.
As in other aspects of the trip, we were to blame for some of this. We should have pursued more subjects before we left, regarding temperatures, hiking difficulties, sunscreen, etc. I was also disappointed when we were asked for full payment earlier than I expected.

Nathalie Clavel, local specialist, responded to this review:

Hello Jim,

Thank you for your comments.
In the first program I have sent to you I did not included the hike to the Pueblito because it is a little hard. After that, I remember talking with you over the phone about the trek in the Tayrona Park and telling you that it would be difficult but you told me that it would be ok and you seemed to really want to go to Pueblito so I included it in the program. I will warn more carefully the next travelers about this hike. I am sorry you had trouble... read more

Hello Jim,

Thank you for your comments.
In the first program I have sent to you I did not included the hike to the Pueblito because it is a little hard. After that, I remember talking with you over the phone about the trek in the Tayrona Park and telling you that it would be difficult but you told me that it would be ok and you seemed to really want to go to Pueblito so I included it in the program. I will warn more carefully the next travelers about this hike. I am sorry you had trouble that day.

I tried to call you several time during the trip to make sure everything was going ok, I have not been aware about the bill in Mompox, I will check with you what happened.
There was a little misunderstanding about the change for the trek because I thought you didn´t want to spend the night overthere and come back to Santa Marta directly, but once things were clear, I believe I made the necessary calls so it would be arranged quickly, the trek begenning the very next day.

I am surprised about the payment. You can pay for a downpayment and then pay the full amount one month before departure. The option didn´t appear when you paid? you should have told me. I thought you paid the total amount directly because you wanted to.
I am also surprised about the hotels in Palomino and Mompox, it is the first time we hear that.

I hope you had a great time in Colombia in spite of all and that you keep wonderful memories and discovered many things!

I keep at your entire disposal would you need anything in the future,
Best regards,

Nathalie

Honeymoon, Colombia - Feb 16 - Feb 27, 2017

Traveler: Chris B. - Local specialist: Nathalie Clavel

I can't say enough what a pleasure it was working with these folks for our trip into the Amazon for our honeymoon. From the time I made the initial contact with KimKim until the end of our adventure, we felt like we were the only concern they had. We worked with Nathalie on the front end for lining the trip up and making sure we had everything we needed. She was very thorough and polite, and kept in excellent contact with me prior to the trip.
Once we arrived at the airport in Leticia we... read more

I can't say enough what a pleasure it was working with these folks for our trip into the Amazon for our honeymoon. From the time I made the initial contact with KimKim until the end of our adventure, we felt like we were the only concern they had. We worked with Nathalie on the front end for lining the trip up and making sure we had everything we needed. She was very thorough and polite, and kept in excellent contact with me prior to the trip.
Once we arrived at the airport in Leticia we waited a few minutes for our ride to show up and then were taken straight down to the office to get ready for our 4 day trek into the Amazon jungle! Thats where we met with our guide Ramiro, were promptly issued some rubber muck boots, and went over some necessities for our trip. We didn't bring enough mosquito repellent or rain ponchos, so we made a quick stop at the store to grab some and then had a nice lunch with our guide at a restaurant there in town. Once we were ready to roll, we hopped in a cab and were driven about 20 minutes outta town, where we got out and the 3 of us began walking through the jungle. Immediately I was feeling grateful that they gave us the rubber boots and told us to grab more Deet!! We eventually started fondly calling the bug repellent "Amazonian Cologne". It worked great though and really as long as we kept some on, the mosquitoes really didn't bother us that much.
We walked for maybe a couple hours into the jungle to a Maloka and met with some of the native people there working on the plantation. Our guide Ramiro knew the people well and immediately introduced us and explained what they were working on. We had some supper and just hung out for a little bit until it got dark. Then we went for a hike into the jungle to look at the nocturnal wildlife, which was really awesome to see everything!! We saw all kinds of cool stuff! That night we met with the Shaman and shared his Mumbai. We had a good talk with him and learned a bit about their culture, which we found very interesting!
The next day we woke up & had breakfast & then hiked for several hours through the jungle to a remote Lodge where we showered & relaxed for awhile. After supper we hiked for about 15 minutes to a huge tree where we repelled UP about 100 feet to a big platform just above the jungle canopy. Ramiro was given instructions by the company to leave us alone in the tree house for a few hours, since it was our honeymoon, so he set us up with some rose petals, grapes & chocolates, and a bottle of champagne, and then they went back to the lodge for a few hours so we could have some privacy ;) The next morning we woke up to see the sun rise over the jungle, zip lined out of that tree into another tree platform, and repelled down to the ground. What an experience! We hiked for a couple hours to the river and boarded some kayaks and took off paddling. It was high water season so the river was swollen up and into the jungle so we had a lot to look at from the kayaks. We paddled a couple hours and finally made it across a big lake to another Lodge where we ate lunch and met our boat captain. The last leg of our journey was in a small boat where we got to see a bunch more wildlife, including sloths, toucans, monkeys, pink dolphins, grey dolphins, green parrots, and piranhas! We fished for and caught piranhas and took them back to the lodge where they cooked them for us! They were great! We drank some cachacas with the folks who run the lodge and then went off to bed. The next day we boarded the boat again and made our way back to Leticia to conclude our trip.
All in all I would say our Amazon jungle experience was truly amazing! The people that we met were all so nice, courteous, and respectful, and you could tell they sincerely appreciated our business. We feel that we made lifelong friends with our guide Ramiro, and hope to stay in contact with him through Facebook. He had everything lined out perfectly and even cooked most of the food we ate on the trip! What seemed like an amazing trip to us was literally just another day to him. He has done hundreds if not thousands of those trips and we felt safe the entire time.
I would highly recommend this company for your trip into the Amazon. They did a great job for us and was worth every dollar we spent on it!!! A+

Nathalie Clavel, local specialist, responded to this review:

Hello Chris!

Thank you again for your comments! You are welcome back to Colombia anytime!

Best regards,
Nathalie

Colombia,road trip, Colombia - Mar 3 - Mar 8, 2017

Traveler: Ed B. - Local specialist: Nathalie Clavel

The overall experience and final results were good but communication was frustrating. You do everything by internet which is fine for a young generation but for a senior generation this impersonal approach is difficult and when in transit usually without wi-fi availability it becomes challenging. Unfortunately our contact left your company at a critical time although both girls were excellent.

The overall plan was generic but the notification of pickups was and van drivers were last minute.... read more

The overall experience and final results were good but communication was frustrating. You do everything by internet which is fine for a young generation but for a senior generation this impersonal approach is difficult and when in transit usually without wi-fi availability it becomes challenging. Unfortunately our contact left your company at a critical time although both girls were excellent.

The overall plan was generic but the notification of pickups was and van drivers were last minute. The local transport companies and drivers you contracted were outstanding punctual and polite. In our party, 3 did not speak any Spanish and I fluent in both ended doing all the translating and acting as a guide not a big deal but if you are going to expand tourists from North America you should try to get ones with a little English.

From Pasto to Cali travel company Tierra y Cielo as well as driver Henry Patoja and guide in Medellin Maria Elena Marín were A1. Travel companies Cali Salento and salento Medellin I give a A. English guide in Salento was charming but English very limited. Your hotel choices Le park in Medellin was good and ideally situated and Hacienda Cairo was excellent and highly recommended. As a born Colombian living in Canada I was happy to show my wife and friends Colombia in a positive way and very happy with your arrangements

Over Xmas, I now intend bringing my children and grandchildren for a two-week visit and hope we can work together again.

Pick up info at each point was last minute, all else was well. Nathalie and Katheryn were good.

Nathalie Clavel, local specialist, responded to this review:

Hello Edgar, and thank you for your comments!

I am glad you had a great time with the English-speaking guides and that you enjoyed the chosen hotels!
Although we provide you with the schedule of pick-ups before your arrival to Colombia, we do not usually provide the exact information of the vehicule, as it can vary slightly, depending on the availibility of the driver. We did our best to give you the information as soon as we got it.

I am really glad you had a great time showing your... read more

Hello Edgar, and thank you for your comments!

I am glad you had a great time with the English-speaking guides and that you enjoyed the chosen hotels!
Although we provide you with the schedule of pick-ups before your arrival to Colombia, we do not usually provide the exact information of the vehicule, as it can vary slightly, depending on the availibility of the driver. We did our best to give you the information as soon as we got it.

I am really glad you had a great time showing your country to your wife and friends, and I will be happy to help you again for your next trip with your children and grandchildren!

I am looking forward to talk to you again soon!
Best regards,

Susie

9 day tour of colombia: tayrona park, cartagena, rosario islands, Colombia - Jan 22 - Jan 26, 2017

Traveler: Susie M. - Local specialist: Nathalie Clavel

Nathalie was the best. We had her redo our itinerary maybe a dozen times and consistently received prompt responses and a ton of help. Nathalie even helped us with arrangements not booked through her, like finding tickets for a football game in Medellin. Within the first ten minutes of arriving to our first destination, Nathalie called us to make sure we were okay. Everything about her service exceeded our expectations.

Nathalie Clavel, local specialist, responded to this review:

Thank you for your comments Susan!
It was a pleasure to organize this trip for you, I am glad you enjoyed it and hope you will come back to see more of Colombia!

Columbia city and country, Colombia - Jan 13 - Jan 27, 2017

Traveler: Michael P. - Local specialist: Katherine Caicedo

The Cambio hacienda restaurant staff was mostly not interested in service, the dinners and coffee was substandard and the room was in poor condition.

Katherine was very patient with us in the planning stage and equally attentive throughout the trip.

Laura

Cartagena, tayrona, purace national park, Colombia - Dec 21 - Jan 4, 2017

Traveler: Laura G. - Local specialist: Katherine Caicedo

Katherine worked very hard on our behalf, especially given the short time frame in which we were planning. She also was great while we were in country and got sick and had to revise parts of our trip. She was always available to help re-adjust. There were two of the lodging options that were disappointing. Cartagena, Tayrona and Silvia were the highlights of the trip for me.

Katherine Caicedo, local specialist, responded to this review:

Hi Laura,

Thanks for the review and comments regarding your trip to Colombia.

We are really happy to know the overall experience was positive and will definitely take into account your remarks to improve our services. I enjoyed a lot planning this adventure for you and Steven and I hope you will come back soon.

Best,
Katherine

The lost city trek, Colombia - Jan 3 - Jan 7, 2017

Traveler: Clara S. - Local specialist: Nathalie Clavel

It was chaotic from the get go

she was really lovely, however a few things could have more clear

Nathalie Clavel, local specialist, responded to this review:

Hello Clara,

After revising everything, I haven´t heard from you. I hope you keep good memories of the Ciudad Perdida after all, and that you received the compensation for these exceptionnal circumstances.

Best regards,
Nathalie