Specialists
Reviews for Experience Jordan

Experience Jordan

We specialize in adventure and experiential tours of the Middle East, offering hiking, biking and experiential sightseeing tours. Our experienced guides will take you off the beaten path, to see the real highlights of the region, meeting the people, experiencing the hospitality and tasting the delights of the Middle East.

We aim to be the best inbound tour operator in the Middle East, offering you the perfect trip, tailored to your specific requirements at affordable prices, with excellent customer service.

Featured trips & expertise

Golden Triangle & Dead Sea - 5 Days

Grab your camera and your sense of adventure and make your way around Jordan's famous southern sites. From the red city of Petra to the desert wilderness of Wadi Rum to the Red Sea port city of Aqaba, this tour offers a taste of everything the south has to offer!

Petra Tour from Jerusalem - 2 Days

Perfect for adventurers of all types, this 2-day tour winds through well-preserved Roman cities, ancient citadels, and the famous lost city of Petra with its temples, tombs, and incredible photo ops. Explore ancient sites from Jerash to Amman to famous Petra — and don't forget your best walking shoes, your camera, or your sense of wonder.

Petra
Explore Jordan, Israel, and the West Bank - 5 Days

On this trip, you'll explore the ancient city of Petra deep among red-sandstone mountains of southern Jordan. You'll wander through 4,000 years of history in the Old City of Jerusalem, and even cross from Israel into the West Bank to visit Bethlehem and the site of Jesus' birth.

Petra
Jordan Adventure: Amman, Petra and Wadi Rum - 3 Days

From exploring Roman ruins outside Amman to sleeping under desert stars in a Bedouin camp, three days touring the highlights of Jordan and Israel is just enough time to fall in love with this part of the Middle East. You'll also wander through the bazaars of Jerusalem, peer into one of the Wonders of the World at Petra, and discover the incredible Wadi Rum by Jeep.

Jordan and Holy Land Tour - 14 Days

Explore the most religiously significant area in the world and its most breathtaking historic and natural sights, from Wadi Rum to the Sea of Galilee, the heart of Jerusalem to the distant ruins of Umm Qais. This two-week-long tour takes you across Jordan, Israel, and the West Bank to uncover a rich historical legacy as well as understand the multiple cultures that call the Holy Land home.

Dana Biosphere Reserve - Start of the Dana to Petra Trek
Trekking the Jordan Trail from Dana to Petra – 9 Day Tour

Experience Jordanian hospitality and rural life on an adventurous trek through the deserts and wadis of this Middle Eastern gem. Descend through Wadi Dana and the biodiverse Dana Biosphere Reserve, hike through Siq Canyon, and take a 4WD tour of UNESCO World Heritage-listed Wadi Rum. At night you'll sleep under the stars in Bedouin wilderness camps.

Recent Trip Reviews for Experience Jordan

Custom day trip to petra, Jordan - May 29 - May 29, 2018

Traveler: Marisa J. - Local specialist: Andy Nurse

Our trip to Petra and Wadi Rum was one of the most memorable, and it was very much thanks to outstanding planning by Andy. I was trying to communicate with local tour operators to schedule a very specific, customized private tour and was not very successful doing so. I ran into the KimKim team and gave it a shot, best thing I could have possibly done.

Our trip was surprisingly smooth, everything was scheduled impeccably and the itinerary executed flawlessly. Andy captured my vision, and... read more

Our trip to Petra and Wadi Rum was one of the most memorable, and it was very much thanks to outstanding planning by Andy. I was trying to communicate with local tour operators to schedule a very specific, customized private tour and was not very successful doing so. I ran into the KimKim team and gave it a shot, best thing I could have possibly done.

Our trip was surprisingly smooth, everything was scheduled impeccably and the itinerary executed flawlessly. Andy captured my vision, and delivered exactly what I was looking for. We started our day in Tel Aviv, visited Petra, and spent the night under the stars in Wadi Rum in a beautiful camp. The following morning we admired Wadi Rum and all it has to offer during the day. I also want to thank our Jordan-based driver, Ali, who was nothing short of amazing. He really made us feel very welcome and was accommodating to our needs throughout the trip. I was amazed at this hospitality and professionalism.

To Andy, Ali and the other local operators: thank you!

Andy Nurse, local specialist, responded to this review:

Hi Marissa,

Thank you so much. It feels great to organize truly memorable experiences for our guests and introduce them to some authentic Arab hospitality. Thanks for coming to the region and we are thrilled to hear that us at the Experience Jordan / Kimkim team were able to make this trip smooth and enjoyable.

Keep traveling!

Highlights of jordan & israel: 9 day itinerary, Jordan - May 27 - Jun 5, 2018

Traveler: william n. - Local specialist: Andy Nurse

Guides were great, in particular Jerusalem guide. Drivers were great, Jordan driver was very funny/full of knowledge and you can tell he really enjoys his job. When we experienced a bad hotel and had to change in Tel Aviv, Walid was great. He assured us the company would reimburse us and that their first priority is to take care of customers. I will discuss the hotel in an email/further on this, was our only bad experience, but was quite bad, unfortunately. Hotels in Jordan and Jerusalem were great, and wadi rum was really great as well.

Andy Nurse, local specialist, responded to this review:

Thanks William, Its great to hear that the different people who were on the tour really helped make the trip a nice experience. We work very hard to make sure we have the best guides and drivers in Jordan.

It looks like the hotel we have been using has slipped a bit recently so we are changing our hotel package for Tel Aviv to avoid that issue. I am happy that you enjoyed the highlights of Jordan and Israel and I enjoyed organizing this trip with you.

Two week end to two month stay in israel , Jordan - Apr 13 - Apr 24, 2018

Traveler: Karen S. - Local specialist: Andy Nurse

We were very happy with all of the arrangements made by Kimkim. Our drivers and guides, both city and hiking were excellent . They were warm and welcoming and all went beyond the call of duty making extra stops where they thought appropriate. We learnt a great deal about modern day Jordan from them . Of special note were Fahdi ( Abu Hamza), Fawaz and Bilal. The hike from Dana to Feynan and from Little Petra to Petra were especially memorable and we will treasure our memories of our stays at... read more

We were very happy with all of the arrangements made by Kimkim. Our drivers and guides, both city and hiking were excellent . They were warm and welcoming and all went beyond the call of duty making extra stops where they thought appropriate. We learnt a great deal about modern day Jordan from them . Of special note were Fahdi ( Abu Hamza), Fawaz and Bilal. The hike from Dana to Feynan and from Little Petra to Petra were especially memorable and we will treasure our memories of our stays at the Dana Guest House and the Feynan Ecolodge . The home hospitality meal was a great addition to the itinerary. Thank you Andy for always keeping us informed of pickups and arranging the last minute drive to Amman from Aqaba.

Andy Nurse, local specialist, responded to this review:

Thanks Karen! I love the different notes you made about the trip. I really enjoyed setting up your trip and working with you on the best itinerary. You experienced some gems with Feynan Ecolodge, Dana Guest House and the meal with a local family!

Trip to jordan, Jordan - Apr 9 - Apr 13, 2018

Traveler: Linda H. - Local specialist: Caitlin Bitzer

We could not have been more pleased with the overall tour! Our driver was absolutely amazing!!! The tour, guides and the hotels were also top notch. We would definitely book with this company again! Thank you so much!!

Jordan, Jordan - Apr 11 - Apr 16, 2018

Traveler: Justin T. - Local specialist: Andy Nurse

Great support by Andy. Local guide, Waleed, had very in-depth knowledge and was able to show us exactly what we were looking for.

Andy Nurse, local specialist, responded to this review:

Thanks Justin. I was happy to support your trip to Jordan and I am very pleased to hear that you liked your guide Waleed.

Jennifer

Content research trip - writer & editor for kimkim, Jordan - Mar 19 - Mar 31, 2018

Traveler: Jennifer K. - Local specialist: Andy Nurse

I'm the Head of Content at kimkim, and booked the first half of my recent trip to Jordan with Andy from Experience Jordan. A major goal of my trip was research for original article ideas, and my criteria was challenging. Andy did an amazing job of curating unique activities in Amman and throughout Northern Jordan that lived up to my "off the beaten path" standards.

Two favorite memories come to mind from my trip. I loved the hike that Andy arranged in the Ayoun area of Northern Jordan,... read more

I'm the Head of Content at kimkim, and booked the first half of my recent trip to Jordan with Andy from Experience Jordan. A major goal of my trip was research for original article ideas, and my criteria was challenging. Andy did an amazing job of curating unique activities in Amman and throughout Northern Jordan that lived up to my "off the beaten path" standards.

Two favorite memories come to mind from my trip. I loved the hike that Andy arranged in the Ayoun area of Northern Jordan, complete with a local guide and home-cooked Jordanian lunch. The day before my hike, the length of the hike had to be shortened significantly to accommodate a meeting I had later that afternoon. Andy was able to quickly make the change and worked with the hiking guide to find a shorter route that was still beautiful and enjoyable.

Andy also booked a tour of the winery facility at Eagle Distilleries, the oldest distillery in Jordan. It was so special to chat with the winery director, who was so passionate about his work, and to sample some of the best wines made in Jordan. These tours are now available to the public, and getting a sneak peek was a treat!

Thank you so much Andy for your incredible flexibility and responsiveness during my trip (and for making my border crossings from Israel so seamless)!!

Andy Nurse, local specialist, responded to this review:

Thanks Jennifer!

I really enjoyed meeting you in Jordan. Your pictures look amazing, you can really see how green northern Jordan is around March and April.

Wine and foodie tours are definitely something that we growing and will be happy to provide those experiences to customers. Additionally, I was very happy to hear your talk about how great Jordan is a great tourist destination and that you would like your parents to have an extended visit one day. I believe Jordan really is spectacular, and I look forward to promoting tourism to Jordan more with you.

Angelica

Experience jordan tour - 8 days, Jordan - Apr 7 - Apr 15, 2018

Traveler: Angelica F. - Local specialist: Andy Nurse

Everything on this trip was great except for the mishap with the Visa situation upon our arrival and the pick up from the airport. Also, our last hotel was changed and the hotel didn't have a double bed option in the non-smoking room. My roomate and i had to share a bed.

Andy Nurse, local specialist, responded to this review:

Hi Angelica, thanks for leaving a review. I am very pleased that you enjoyed your trip to Jordan.
Apologies for the odd mishap on your visa situation. Government paperwork was a problem there as explained below on Hazel's review. We are developing relationships with more hotels so as to not have to work with any "smoking room" difficulties.

Thanks for traveling to Jordan with us and leaving a review!

Hazel

Experience jordan tour - 8 days, Jordan - Apr 7 - Apr 15, 2018

Traveler: Hazel O. - Local specialist: Andy Nurse

I have been wanting to go to Jordan and have done a lot of research and comparison between different tour operators. I have also considered just renting a car and doing it on my own since I want the experience to be as intimate as possible and not be stuck with a big tour group. Thankfully, I came across Kimkim's 8 days Experience Jordan Tour which offered the type of itinerary I was looking for and also offered a fair price as a private tour. The communication platform of Kimkim worked... read more

I have been wanting to go to Jordan and have done a lot of research and comparison between different tour operators. I have also considered just renting a car and doing it on my own since I want the experience to be as intimate as possible and not be stuck with a big tour group. Thankfully, I came across Kimkim's 8 days Experience Jordan Tour which offered the type of itinerary I was looking for and also offered a fair price as a private tour. The communication platform of Kimkim worked great for our group and Andy Nurse, our tour specialist was able to answer all our questions and concerns on a timely manner. He was the one responsible to set up our tour and was very patient with all the changes and adjustments we made until the last minute. Joost Schreve and Alex Buri also came to our rescue to make sure our needs were attended to. They all worked well as a team.

There were 8 of us in our group and everyone came back home safely and full of amazing memories and adventures created during our tour of Jordan. We were also happy with our tour guide, Abdallah As'ad, who gave us an insight about Jordan's culture & history through out our tour. He was easy going, patient, knowledgable, accommodating and a great company to be with.

As far as the negative side, the only hiccup I have experienced was during our arrival at the airport. The 4 of us out of the 8 in the group arrived a day earlier at the airport. The representative who was supposed to meet us and process our visas failed to show up. It was late at night so we got a bit frantic not knowing if we were going to get picked up or not. We waited for about 20 minutes just incase they were running late before we decided that we needed to get a hold of somebody from the company. Fortunately, we were able to call the main office based out of California and with the time difference, the office was open at that time and that was when Alex Buri stepped in to help us out. He got a hold of Andy for us and got things straightened out from there. The airport representative never made it so we got instructed to buy our own visas which later got reimbursed by the company. It set us back almost an hour until we got picked up by our driver to take us to our hotel. The rest of our group who arrived the following day had no issues with their airport transport.

Overall, I recommend Kimkim and I would chose to book again with them for future travels.

BTW, since we arrived a day early, we were able to do an extra activity by having Kimkim arrange our R/T transfer to Wadi Mujib Resereve. We did the Siq trail Hike and I highly recommend this thrilling activity if you are looking for something different to do while in Amman. The book Lonely Planet quoted one of the reserve ranger describe this hike as "Petra with water".

Andy Nurse, local specialist, responded to this review:

Thank you Hazel for the great review! I am really happy that you had a great time. Abdalalah As'ad is one of the best guides, so I was really excited that I was able to reserve him for your trip. That is one of the benefits of booking early, like you did!

Apologies for the first day airport mixup, we had a problem with one of the three dates written on one of your group's manifest for the government that caused the issue. My sincere apologies, and we tried to do our best to resolve the... read more

Thank you Hazel for the great review! I am really happy that you had a great time. Abdalalah As'ad is one of the best guides, so I was really excited that I was able to reserve him for your trip. That is one of the benefits of booking early, like you did!

Apologies for the first day airport mixup, we had a problem with one of the three dates written on one of your group's manifest for the government that caused the issue. My sincere apologies, and we tried to do our best to resolve the matter. Alex and Joost are great associates who were able to help all the way from the other side of the world.

I think it was really smart of the four of you who arrived early to do the Wadi Mujib Sig trail as a day trip from Amman. It really is a great adventurous water hike that is easy to do as a day trip from the capital. That is one place where your planning came in handy! It was a pleasure hosting you in Jordan and I wish you the best on your next adventure!

Jordan, Jordan - Apr 11 - Apr 16, 2018

Traveler: Auey D. - Local specialist: Andy Nurse

There were a few bumps along the road with the reservations and requests for activities that didn't go through e.g. we were placed into a different hotel than the one we had requested and weren't notified; we only found out when we got to the hotel and had to call Andy ourselves. Granted, the hotel was a much nicer one than he one we had requested but "I changed the booking I just didn't tell you" isn't what passes for an apology or a suitable notification.
For the dive in the Red Sea, we... read more

There were a few bumps along the road with the reservations and requests for activities that didn't go through e.g. we were placed into a different hotel than the one we had requested and weren't notified; we only found out when we got to the hotel and had to call Andy ourselves. Granted, the hotel was a much nicer one than he one we had requested but "I changed the booking I just didn't tell you" isn't what passes for an apology or a suitable notification.
For the dive in the Red Sea, we asked for 2 dives and we paid for the 2 dived each but when we got onto the boat we were told that we were only to do 1 dive because thats what they were notified.

Our freelance tour guide, Walid, along with the bus driver who was provided by the Agency helped a lot in getting us around and giving us information and knowledge on the places we were to, and gave us insider trips to get us the best deals.

However, I think we could've done without the bus driver smoking on the bus every time we got off. It was nauseating every time we came back onto the bus.

Ultimately, it was an amazing experience visiting that part of the world for the very first time, it wouldn't be an adventure if we didn't have any obstacles.

Andy Nurse, local specialist, responded to this review:

Hi Auey, I am happy to hear that it was an amazing experience.

The diving experience was never finalized or added to the trip costs. But I added it "on the house" as the guide told me your group wanted to dive and we had talked about diving before. Even if I did not charge for it, and we did not agree on how many dive, I wanted your group to have a great experience so I was happy to cover it for you.

I have noted the complaint about the bus driver smoking, and will alert my boss about it.... read more

Hi Auey, I am happy to hear that it was an amazing experience.

The diving experience was never finalized or added to the trip costs. But I added it "on the house" as the guide told me your group wanted to dive and we had talked about diving before. Even if I did not charge for it, and we did not agree on how many dive, I wanted your group to have a great experience so I was happy to cover it for you.

I have noted the complaint about the bus driver smoking, and will alert my boss about it. Overall, I'm glad to hear that Waleed helped a lot and that it was an amazing experience. Safe travels!

Jordan, Jordan - Apr 11 - Apr 16, 2018

Traveler: Ploy U. - Local specialist: Andy Nurse

Our group had an amazing time in Jordan! Despite some minor miscommunication at the beginning of our trip with Andy, our local specialist, about some accommodation details, it was overall a pretty smooth experience and he was able to help us with the problems we had. We very much enjoyed our time with our local guide, Waleed, who was very accommodating and had ample knowledge about Jordan's history and traditions, all of which we very much enjoyed hearing about.

We spent a total of 5 days... read more

Our group had an amazing time in Jordan! Despite some minor miscommunication at the beginning of our trip with Andy, our local specialist, about some accommodation details, it was overall a pretty smooth experience and he was able to help us with the problems we had. We very much enjoyed our time with our local guide, Waleed, who was very accommodating and had ample knowledge about Jordan's history and traditions, all of which we very much enjoyed hearing about.

We spent a total of 5 days there and we felt that was enough to see everything without having to rush, although more time to relax at the Dead Sea at the end of our trip could have been the cherry on top. Petra is truly a world wonder and we spent about 7 hours exploring, which for the average traveler, I think is plenty of time. But, if you are very interested in ancient history and want to do more of the hiking trails, perhaps an extra day in Petra would be good. I wouldn't necessarily recommend the Petra by Night experience because it is quite a long walk and you don't get to see much in the dark -- but it might be worth it to some people. We also went to Aqaba, which is worth a boat trip if you are into snorkeling/scuba diving but otherwise, there isn't much to do in the city. Wadi Rum is also a very cool spot, but if you stay at one of the campsites, I would recommend trying to get there a bit on the earlier side to explore the grounds -- but that and the desert jeep tour warrants about a full day at most.

The meet-and-assist step at the airport both upon our arrival and departure was highly convenient, although it would have perhaps been useful to know what to expect about the visa process prior to our arrival.

The only downside was our bus. The driver was very nice but he had the habit of smoking in the car (albeit, when we were not there) which made long bus rides very uncomfortable because of the smell. The driving was sometimes erratic but I think that can be partially attributed to the slightly bumpy roads!

Andy Nurse, local specialist, responded to this review:

Hi ploy thanks for your review. Waleed and I were in communication throughout the trip, trying to make sure things run as smoothly as possible. It is great to hear that you really enjoyed his guiding and that Alaa our airport representative was very helpful.

For buses in Jordan unfortunately Jett is really our only option at the moment. So we do not have much control over the driver. But I have noted your feedback and we will think about ways to improve it.

Best wishes!

John

Experience jordan tour - 8 days, Jordan - Apr 7 - Apr 15, 2018

Traveler: John P. - Local specialist: Andy Nurse

The trip was simply amazing.. The online scheduling department, the driver and the guide were all top notch. I could not have hoped for a better experience. Honestly, what a great country, experience and team that are at Kimkim... Thank you to all of you for all of your effort.

Andy Nurse, local specialist, responded to this review:

Hi John, thank you for the review! I am really glad that you enjoyed your time in Jordan. I am also really happy that you came away from the experience thinking Jordan was a great country. The toughest thing we face is the reputation of being in the middle east, so the more travelers especially American travelers, that visit the country and come away with a positive experience the better! I really believe that travel helps makes the world a better place, so thanks for contributing to that.

sheldon

Petra and jordan, Jordan - Apr 4 - Apr 6, 2018

Traveler: sheldon k. - Local specialist: Andy Nurse

Our trip to Jordan was just as expected. We were met at every stop exactly on time. The guides and drivers spoke english well enough to explain our needs and to hold an enjoyable conversation on some long drives. The cars used were new and comfortable. The hotels, camp, and spa were excellent with the exception of occasionally poor hot water for showers. We had a great time and felt safe and well cared for throughout our tip. I would suggest that the company issue a list of contact numbers when they send out the written itinerary before the trip.

Andy Nurse, local specialist, responded to this review:

I am very happy that you had a great time in Jordan! I have noted the contact information: As much as possible we try to send the number of the airport representative, driver, guide, and tour operator. I will make sure to communicate these numbers for more of my groups.

Most importantly, I am glad to hear you felt safe and well taken care of by our team. Thanks for the feedback and review and I hope you enjoy your next adventure!

Mikhail

Best of jordan, Jordan - Mar 28 - Apr 1, 2018

Traveler: Mikhail K. - Local specialist: Raísa Jorge

The trip was very well organized. The whole process of communication with Raisa and payment process before the trip was very easy. Raisa picked the best itinerary for our short four days stay in Jordan. Our guides were very professional and knowledgeable. Drivers were very polite and courteous. Hotels and bedouin camp which Raisa picked for us were very good, provided great service.

Raísa Jorge, local specialist, responded to this review:

Hi Mikhail,
Thanks again for experiencing Jordan with us. I am glad to know you had such a good time!
Happy to be at your service.

We hope to see you again in our beautiful country.

Happy travels!

Best,
Raisa

Wayne

Jordan, Jordan - Mar 29 - Apr 3, 2018

Traveler: Wayne L. - Local specialist: Andy Nurse

Overall Andy and our the local guide and driver were excellent. They were responsive and designed a bespoke trip for us , managed all the logistics well and really knew Jordan.

Andy Nurse, local specialist, responded to this review:

Thanks Wayne, I am happy that you enjoyed your trip in Jordan!

Jordan in 7 days - amman, jerash, mt nebo, petra, wadi rum, aqaba and the dead sea, Jordan - Mar 27 - Apr 3, 2018

Traveler: Atanu N. - Local specialist: Andy Nurse

Our Jordan trip for 8 days covering Amman, Jerash, Mount Nebo, Petra,Wadi Rum, Aquaba and Dead Sea has been excellent. The trip was well organised by Andy Nurse and we had hassle free trip with the driver and car provided to us. The driver Khalid Hdaib was great , friendly and always ready to help.
The whole package organised by Andy Nurse was good value for money.

Andy Nurse, local specialist, responded to this review:

Thanks Atanu, it was a pleasure hosting you in Jordan. I am very happy to hear that you enjoyed the trip, your driver, and that the trip was hassle free.

Best wishes!

Dana to petra trek - hiking from dana to petra in jordan - 9 days, Jordan - Jan 1 - Jan 11, 2018

Traveler: Cynthia M. - Local specialist: Andy Nurse

Ibrahim in Jordan was a fantastic guide and Mohammed was a great driver. They worked well together. We like our history so Jerash was fabulous. The hike through Dana Valley also was a highlight as was Jerusalem. Re the design of the trip, the only dud day was the trip to the Dead Sea. The hotel where we had lunch was depressing and the beach was ugly and cordoned off with barb wire.

Andy Nurse, local specialist, responded to this review:

Thanks Cynthia!

I will reach out to Ibrahim and Mohammed to convey your appreciation. Also, given your feedback, I will no longer suggest that hotel for lunch and entrance to the Dead Sea for our guests.

Lastly, thanks for everything. It was a pleasure to organize this trip for you and your two daughters.

Jordan 2017, Jordan - Oct 30 - Nov 3, 2017

Traveler: Margaret M. - Local specialist: Carina Sunna

The driver was good and gave us lotts of good informtion about Jordan. However, even though he never smoked when we were in the car, the vehicle stank f stale cigarette smoke.

The restaurant in Petra did not have any record of us, of Kimkim or of Experience Jordan. Forunately I had the contact telephone numbers which the restaurant used and found our booking under a company name hat had never been mentioned in the correspondence. This should be rectified in your system.

Dominic

Jordan trip, Jordan - Oct 14 - Oct 21, 2017

Traveler: Dominic M. - Local specialist: Andy Nurse

We booked quite late, but some of the things between Kim Kim, Experience Jordan, and the driver were not so clear; although things were always resolved quickly.

Good advice on the trip, and how to best allocate time.

Andy Nurse, local specialist, responded to this review:

Thanks Dominic! It was a joy hosting you and your wife in Jordan.

Dana to petra trek - hiking from dana to petra in jordan - 9 days, Jordan - Sep 24 - Oct 3, 2017

Traveler: William T. - Local specialist: Tala Dabain

My compliments to all the support staff. From Abdullah our Bedouin guide to all the drivers, cooks and Wilderness Camp workers, they were all very kind, helpful and attentive to our comfort and safety

As for me, being an older, slower and more deliberate hiker, I found the terrain and heat more than I have ever experienced on previous hikes. I would like to do that trek over 10 days instead of 5 but that would be difficult from a logistical point of view. I was able to walk 2/3 of the trail... read more

My compliments to all the support staff. From Abdullah our Bedouin guide to all the drivers, cooks and Wilderness Camp workers, they were all very kind, helpful and attentive to our comfort and safety

As for me, being an older, slower and more deliberate hiker, I found the terrain and heat more than I have ever experienced on previous hikes. I would like to do that trek over 10 days instead of 5 but that would be difficult from a logistical point of view. I was able to walk 2/3 of the trail but was happy to have the donkey or truck for the other 1/3. Gratefully, Mahadi was understanding and never made me feel that I was a burden.

Of course, the last 2 days, the hike to Little Petra and then to Petra were the highlight. Other than Machu Pichu I have never experienced anything like the hike from the Monastery and through the Siq to the Treasury. It was truly magnificent. The hardship of the trek was worth all that I learned about Jordan and its' people and customs. We all came away with a much greater understanding of the Middle East and the peaceful religion of Islam. It is very unfortunate that many politicians, for their own gain, paint Islam with a terrorist brush. It would be a better world if more Americans had the same experience we had.

There is a possibility that I will be returning to Jordan next April to work with a medical team at the Syrian Refugee Camp near Amman and I told Mahadi I would contact him and we would have a cup of tea together

Best regards
Bill Tedesco

Tala Dabain, local specialist, responded to this review:

Thank you William for your comments and feedback. It was my pleasure to organize your trip and i'm happy to hear that you had great time.
If you ever need help with a trip in Jordan, we’d be happy to assist you in the future.
Best,
Tala

Dana to petra trek - hiking from dana to petra in jordan - 9 days, Jordan - Sep 24 - Oct 3, 2017

Traveler: Susan F. - Local specialist: Tala Dabain

This trek in Jordan as arranged by Tala and guided by Mahdi was a life-satisfying experience like none other. Hiking through the desert took me from modern times and troubles to the depths of where
it all began. Throughout the trek, our excellent guide showed professional competence and patience easily seen reflected in the faces of the people young and old in Bedouin communities we passed through. He was able to take us back in history to the Nabatean era to the present with ease and... read more

This trek in Jordan as arranged by Tala and guided by Mahdi was a life-satisfying experience like none other. Hiking through the desert took me from modern times and troubles to the depths of where
it all began. Throughout the trek, our excellent guide showed professional competence and patience easily seen reflected in the faces of the people young and old in Bedouin communities we passed through. He was able to take us back in history to the Nabatean era to the present with ease and understanding. Our accommodations were comfortable and complete offering us the modern eco-friendly to the more primitive camping styles. My favorite times were having tea through the day, prepared in the way of traditional Bedouin tribesmen, as if to take timeout to remember to enjoy and experience the moment, a time that often is missed back home. Thanks to all who made this possible. I will never forget this outing nor those who joined me on this adventure!

Tala Dabain, local specialist, responded to this review:

Thank you Susan for your comments and feedback. It was my pleasure to organize your trip and i'm happy to hear that you had great time.
We look forward to welcoming you again to Jordan.
Best,
Tala

Trip to jordan, Jordan - Sep 21 - Sep 27, 2017

Traveler: Sin Pin J. - Local specialist: Basma Hayudini

We truly had a great time in Jordan. Basma and team organized a well-planned itinerary but we wished we had more time in Jordan, especially in Petra and the Dead Sea. Jordan is an amazing place for a holiday. People are friendly and the food is great. The place is safe. We felt safe and relax wherever we traveled. The driver we had in Jordan was fantastic. He has good knowledge of the places we visited that made our holiday in Jordan more special and memorable. Thank you.

Basma Hayudini, local specialist, responded to this review:

Thank you Sin pin for the kind words and encouraging feedback, glad to know you had a great time on your tour! We look forward to welcoming you again :)

Thanks
Basma Hayudini

Tel aviv, jerusalem, petra and dead sea, Jordan - Sep 14 - Sep 16, 2017

Traveler: Valerie M. - Local specialist: Carina Sunna

We had a great time on all of our tours and transportation. Everyone was flexible and Carina was very responsive and supportive so we always felt like we had someone to help or just answer questions.

Carina was very responsive and did a great job helping to plan a great trip and make sure it was executed correctly.

Carina Sunna, local specialist, responded to this review:

Hello Valerie,

Thanks so much for your review and for sharing these amazing pictures with us. I'm very happy to hear that you had a great time in Jordan and it was my pleasure to organize your trip, Hope to serve you again in near future.

Kindest regards,
Carina

Jordan and jerusalem, Jordan - Sep 9 - Sep 15, 2017

Traveler: Robyn F. - Local specialist: Basma Hayudini

The sites were great as was the drivers in both Jordan (Nabil) and Israel (Abed) as they were not only excellent drivers but their knowledge was excellent for our group which was not a religious tour. Our guide MaHa, in Jordan was also good in adjusting the itinerary to our particular preferences. I felt this was more a group tour in a small van rather than a private tour. We would have appreciated being offered a broader range of accommodation options to suit a range of budgets. We would... read more

The sites were great as was the drivers in both Jordan (Nabil) and Israel (Abed) as they were not only excellent drivers but their knowledge was excellent for our group which was not a religious tour. Our guide MaHa, in Jordan was also good in adjusting the itinerary to our particular preferences. I felt this was more a group tour in a small van rather than a private tour. We would have appreciated being offered a broader range of accommodation options to suit a range of budgets. We would have also appreciated a broader set of itinerary's - for example - just camp dinner at wadi rum with no overnight We also had to identify our own more upmarket hotels in some locations.

Basma was excellent in adjusting the tour to our needs but we were surprised when she informed us she was leaving the tour half a day earlier because it suited the tour company better and there was no guiding to be done in the last leg. It would have been better if you had informed us we only needed a guide for 3 days instead of four.

Rahaf

4 days- jordan, Jordan - Aug 26 - Aug 29, 2017

Traveler: Rahaf A. - Local specialist: Tala Dabain

The overall experience planning was easy and fast!

Tala organized an amazing trip. We visited the places we wanted to visit in addition to some places that she added to our trip and they were all worth it. Also she provided us with all the necessary information. She made sure that everything went as we wanted. Thank you for the great experience Tala! Also the driver we had with us, Ahmad, stopped us at some great views and took us to visit places on our way that we were interested in. The car was very comfortable. The overall trip was amazing, a great experience!

Tala Dabain, local specialist, responded to this review:

Thank you Rahaf for you feedback and for sharing these amazing pictures with us. I'm very happy to hear that you had great time in Jordan and it was my pleasure to organize your trip .

If you ever need help with a trip in Jordan, we’d be happy to assist you in the future.
Best,
Tala

Petra trip, Jordan - Jun 15 - Jun 18, 2017

Traveler: Robert C. - Local specialist: Tala Dabain

Almost perfect. There was a slight mismatch between our expectations on tour length and the expectations of the guide. Specifically, our request for a deeper dive into the historical details of sites above and beyond the usual time limitations of a fixed length standard tour was mis-matched with the guide's understanding that the standard tour length would suffice. I'm not sure where the communication could have been more complete and apologize if this is a detail that we missed somewhere in... read more

Almost perfect. There was a slight mismatch between our expectations on tour length and the expectations of the guide. Specifically, our request for a deeper dive into the historical details of sites above and beyond the usual time limitations of a fixed length standard tour was mis-matched with the guide's understanding that the standard tour length would suffice. I'm not sure where the communication could have been more complete and apologize if this is a detail that we missed somewhere in the exchanges. In any event, we raised the question with our guide and he was able to quickly clarify that he was hired for time-limited tours each day in line with the needs of regular tour customers. Overall, he was an absolute delight to work with and very impressive in terms of the depth of his knowledge clearly resulting from a deep personal passion for the history of Petra. Thank you!

It was not completely clear to us why our border crossings between Israel and Jordan were so far north and at such a remote border point. We guessed that it was due to the need to enter and depart by the same ports of entry and the relative time savings offered on the tail end of our trip when we needed to get to Haifa.

This is significant in part due to the remoteness of the Jordanian port of entry seems that it may have contributed to the delay of over an hour when the immigration officials withheld my visa stamp with no rationale or information on whether or not I would be permitted to enter Jordan.

It is very possible that the information was offered to one or both of us and we just missed it in which case I apologize. Thank you!

Tala Dabain, local specialist, responded to this review:

Dear Robert,

Thank you very much for your feedback and i'm happy to hear that you have had a great time in Jordan.
For a full day tour, the guide is usually hired for around 7 hours. We deeply apologize if this issue has caused any inconvenience for you as we should have informed you beforehand about the tour length.
As for the border crossing and as communicated before with Mark, please note that Allenby crossing is definitely closer to Petra than the Sheikh Hussein border yet it is not... read more

Dear Robert,

Thank you very much for your feedback and i'm happy to hear that you have had a great time in Jordan.
For a full day tour, the guide is usually hired for around 7 hours. We deeply apologize if this issue has caused any inconvenience for you as we should have informed you beforehand about the tour length.
As for the border crossing and as communicated before with Mark, please note that Allenby crossing is definitely closer to Petra than the Sheikh Hussein border yet it is not viewed as an official border, hence no visas to Jordan are issued at this crossing. That's why we had to go with the Sheikh Hussein option.
Also, the whole border formalities from arrival at the Israeli Terminal to exiting the Jordanian terminal takes between 1-2 hours. Unfortunately, we have no control over the procedure, systems,crowds and queues at the border and we are unable to provide assistance inside the Jordanian or Israeli terminals.
Thanks again for your feedback and if you ever need help with a trip in Jordan, we'd be happy to assist you in the future.

Best,
Tala

Trip to jordan, Jordan - Jun 19 - Jun 20, 2017

Traveler: pazi d. - Local specialist: Tala Dabain

Everything met and exceeded our expectations. The guide was flexible, knowledgeable and friendly. If we asked for a change, we were always accommodated. Our plans were worked out and we had many great surprises and not a single bad one. Thank you kimkim and see you soon.

Rania our guide was amazing and our coordinator Tala was kind understanding and very very helpful.

Tala Dabain, local specialist, responded to this review:

Thank you Pazi for your comments and feedback. It was my pleasure to organize your trip and i'm happy to hear that you had great time.
We look forward to welcoming you again to Jordan.

Best,
Tala

Petra trip, Jordan - Jun 15 - Jun 18, 2017

Traveler: Mark J. - Local specialist: Tala Dabain

Everything went according to plan, The drivers and the guide were all fantastic. Well done!

Tala Dabain, local specialist, responded to this review:

Thank you very much for your feedback and I’m so happy to hear that you had a great time in Jordan.
If you ever need help with a trip in Jordan, we’d be happy to assist you in the future. 

Best,
Tala

Max

3 days, 2 nights for petra/wadi rum, Jordan - May 30 - Jun 1, 2017

Traveler: Max T. - Local specialist: Carina Sunna

The trip was more than we could have expected. We had great hotels, amazing drivers and the team did everything to make it easy for us at the border.

Platform-wise, I would have liked to select my currency while planning the trip or to have it more obvious than prices were in USD. We are Canadians and used to platforms automatically converting to CAD using cookies. The exchange rate was, therefore, a very bad surprise.

Also, a module for the agent to provide local contact details we could... read more

The trip was more than we could have expected. We had great hotels, amazing drivers and the team did everything to make it easy for us at the border.

Platform-wise, I would have liked to select my currency while planning the trip or to have it more obvious than prices were in USD. We are Canadians and used to platforms automatically converting to CAD using cookies. The exchange rate was, therefore, a very bad surprise.

Also, a module for the agent to provide local contact details we could have downloaded directly would be great (or kimkim app to save them) and the possibility to download the conversations locally for when we do not have wifi once on the trip.

Otherwise, the platform and concept were really good. Already recommended it in a few Montreal newspaper/tv. Good job guys!

Carina was great, always accessible and made all necessary adjustments before our arrival. Amazing job!

Carina Sunna, local specialist, responded to this review:

Dear Max,

Thank you very much for such a wonderful appreciation towards our services for your trip during your visit in Jordan. we hope to serve you again for your next visit in near future. I will make sure to inform the KimKim team about your notice thank you so much.
Kindest regards,
Carina.

Classic jordan, Jordan - Apr 13 - Apr 19, 2017

Traveler: A S. - Local specialist: Carina Sunna

Service was great, but the final information for arrival should have been sent through a couple of days earlier instead of me having to prompt the tour provider to send this through.

Carina Sunna, local specialist, responded to this review:

Dear Aditi,

Thank you for taking the time to give us your valuable feedback.

Your feedback is important to us. I do apologies for the delay in sending you the final contact details. We normally do send them much earlier, and yes the final information for the arrival should have been send earlier. I apologies, I overlooked to send them to you. My sincere apologies. We will work on our internal processes so this wont happen again.

Thank you again for taking the time to provide us with your feedback. We will use your feedback for future improvement.

Kindest regards,
Carina.

Petra visit, Jordan - Apr 2 - Apr 5, 2017

Traveler: Lloyd S. - Local specialist: Matt Loveland

The guide that showed up was not the guide we arranged for. Our visit to Jaresh was not in our original schedule and we didn't talk about it.

As I said, Matt did not appear. No explanation was given

Harry

Top 10 must-do activities while in jordan, Jordan - Apr 7 - Apr 14, 2017

Traveler: Harry F. - Local specialist: Carina Sunna

Amazing! Well planned and amazing guide!

Carina Sunna, local specialist, responded to this review:

Dear Harry,

Thank you very much for such a wonderful appreciation towards our services for your trip during your visit in Jordan. we hope to serve you again for your next visit in near future.

Kindest regards,
Carina.

Jordan, Jordan - Jan 11 - Jan 13, 2017

Traveler: Angela H. - Local specialist: Matt Loveland

All went well and as described. We had a great time and would recommend the Kempinski Hotel at the Dead Sea. The Movenpick at Petra was very well located and the service great in both. Our guide Mansour Mansour had our visa organised n collected us from the airport n took care of everything for our whole trip. Lovely and informative man. Our guide at Petra, Neal Hamadeen, was very knowledgeable and passionate about Petra. We decided to go to the Monastery so he charged us 50 JD extra. We were... read more

All went well and as described. We had a great time and would recommend the Kempinski Hotel at the Dead Sea. The Movenpick at Petra was very well located and the service great in both. Our guide Mansour Mansour had our visa organised n collected us from the airport n took care of everything for our whole trip. Lovely and informative man. Our guide at Petra, Neal Hamadeen, was very knowledgeable and passionate about Petra. We decided to go to the Monastery so he charged us 50 JD extra. We were happy n he organised donkeys at 10 JD each. Worth it but not for the faint hearted as the donkeys navigate a series of old steps and rises. Petra incredible. Thank you Kimkim for organising a great trip.

Matt Loveland, local specialist, responded to this review:

I'm pleased you enjoyed your trip, if only for a couple of days. I hope next time you can stay longer. Yes the hike or donkey ride up to the Monastery is a bit of an adventure, but worth the trip, as the Monastery is fantastic.

Tour of amman, mount nebo, petra, wadi rum , Jordan - Dec 28 - Jan 4, 2017

Traveler: Jenny R. - Local specialist: Matt Loveland

our guide Ali was excellent. He was very knowledgeable in all topics. We enjoyed his company immensely. Always helpful and accommodating.

Matt was very good advising us the best way to make the most of our time in Jordan

Matt Loveland, local specialist, responded to this review:

I'm glad you had a good trip guys, and please that Jenny was able to experience of much of Jordan as possible.

Jordan quick trip, Jordan - Dec 30 - Jan 1, 2017

Traveler: Rob G. - Local specialist: Matt Loveland

Both our guide and driver were excellent. The major disappointment was the Al Capitan camp. The room lacked heating and the hot water was luke warm. We did not feel it was up to the standard we were expecting. I got a cold due to the coldness.

Matt Loveland, local specialist, responded to this review:

Thanks Rob for the feedback. We're pleased you had a good trip. Due to it being peak season the regular camps we work with in Wadi Rum were fully booked, but normally captains camp is fine. None of the tents have heating, but normally there are extra blankets available, and guests generally sit by the fire in the evening before sleeping. This doesn't help you, but the other camps we prefer to book with do have electric blankets on the beds, which do help. I'm sorry you got a cold, I hope you feel better shortly.

Petra/wadi rum tour, Jordan - Nov 22 - Nov 26, 2016

Traveler: Michael C. - Local specialist: Matt Loveland

I really appreciate this service and the help Matt Loveland provided. A couple things could help improve the process.

1) This is the first time I tried kimkim, I really like the idea and hope to see it grow. It really lends it self to setting up last minute plans. So with that in mind, it did take a while (2 days) to get an initial response. We were just about to make other plans when we finally heard back.

2) Some kind of printable confirmation to show to people when we arrive... read more

I really appreciate this service and the help Matt Loveland provided. A couple things could help improve the process.

1) This is the first time I tried kimkim, I really like the idea and hope to see it grow. It really lends it self to setting up last minute plans. So with that in mind, it did take a while (2 days) to get an initial response. We were just about to make other plans when we finally heard back.

2) Some kind of printable confirmation to show to people when we arrive at facilities/tours/etc. There were times when people had no idea who we were or how we booked, it was difficult to explain to them. In the end it worked out though.

See comments in first section

Matt Loveland, local specialist, responded to this review:

Michael
Thanks for the comments. You were our first customer booked through KimKim, so we were still refining the communication process, so I apologise for the initial delay in responding. We have a printable handout you can use, and we will make it clearer to the suppliers about the booking process.