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Mimpi Nusantara Asia (Ex Pulse Travel Indonesia)

We are a full-service local travel agency with our head office located in Bali and regional offices in Java and Sulawesi.
Mimpi Nusantara Asia is the best choice for travelers who demand outstanding service, excellent quality and unique creativity programs to suit all tastes and budgets. Our extensive knowledge of Bali and other regions in Indonesia allows us to offer journeys which combine the most beautiful landscapes, fascinating cultural experiences and exciting sporting adventures. We work with you to manage all elements of your travel in an efficient, cost effective and ethical manner.

At Mimpi, our team is committed to providing a professional service to our travelers, ensuring they benefit from our experience, unique style and energy!

We are proud to be engaged with the Travelife Sustainability System, an initiative dedicated to promoting sustainable practices within the travel and tourism industry. This allows us to contribute significantly to sustainable development and environmental and cultural protection in Indonesia.

Mimpi Nusantara Asia (Ex Pulse Travel Indonesia) is part of the following groups: Indonesia Travel Agents

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Recent Trip Reviews for Mimpi Nusantara Asia (Ex Pulse Travel Indonesia)

Great Bali trip
Indonesia | Nov 2 - Nov 15, 2023

Emily
Emily S.
Los Angeles, CA | Reviewed on Nov 21, 2023
Marc was great to work with! We went back and forth a few times on the details of the trip and a few of the hotels before locking it in. He was very accommodating and provided valuable insights. He kept in touch from planning until we departed and checked in while we were in country. Read more

Marc was great to work with! We went back and forth a few times on the details of the trip and a few of the hotels before locking it in. He was very accommodating and provided valuable insights. He kept in touch from planning until we departed and checked in while we were in country.

Hotel Reviews
Tejaprana Resort & Spa
Ubud

Everyone here was very friendly and accommodating. The view from our room and the restaurant were gorgeous. Spa services were relaxing and top notch. The room was clean and comfortable. Breakfast at the hotel was very good. Only downfall was location as there wasn’t much walkable but nothing was to far by car.

Authenticity & Character
Location
Beautiful views but not walkable
Staff
Cleanliness & Comfort
Munduk Moding Plantation - CHSE Certified
Gobleg

Love this hotel. Truly a 5 star experience with amazing service, great food and fun activities on site. The location provides a cooler temperature but the property promises amazing views. The staff goes above and beyond to provide exceptional service. Even though it’s cooler and damp the bugs were well managed and bug spray is provided.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Menjangan Dynasty Resort - CHSE Certified
Pejarakan

If you enjoy camping then you will love these yurts. Cute and comfortable. It is a single room with only a screen dividing the bed from the toilet and while it was air it doesn’t do much during the day due to the screens and not being enclosed. However the access and view and the beach is beautiful and the staff is friendly. Service at the restaurant is great. This is a location you come to relax on the beach or at the pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mutiara Bali Boutique Resort Villas & Spa

Nice hotel within walking distance to shops and restaurants. Mosquitos were by far the worst at this hotel. Staff was friendly but not very informative or helpful. Room was ok, felt It could be cleaner and the bathroom doesn’t have AC only the sleeping area. At night there were monkey ir some type of animal jumping on our roof and rummaging through the out door kitchen.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Snorkeling around Menjangan Island
Snorkeling around Menjangan Island
Indonesia

Amazing coral reef. We had 2 guides, 1 for snorkel and 1 for diving. Both were great and pointed out many different fish. The boat could use a little TLC and the lunch was was questionable from a temp control stand point. But the overall experience was great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit a local market & enjoy a cooking class
Visit a local market & enjoy a cooking class
Ubud, Bali

Amazing experience with welcoming host. This was a great class, very engaging and everyone got to participate and learn.

Quality of Experience
Food
Guides, Drivers and Staff
Sunrise Trek to Mount Batur Summit
Sunrise Trek to Mount Batur Summit
Indonesia

This is a hard hike. We didn’t realize you are able to take a motor bike from the parking area half way and then hike the rest of the way. We hiked from the parking lot, but wish we would have known we could take a bike half way.

Quality of Experience
Guides, Drivers and Staff
Cultural Immersion and traditions at Rumah Desa
Cultural Immersion and traditions at Rumah Desa
Indonesia

What a beautiful property and wonderful experience with the healer. We got to tour the property, make offerings, have a welcome drink and lunch. The Healing ceremony was incredible.

Quality of Experience
Food
Guides, Drivers and Staff
Kecak Dance Performance
Kecak Dance Performance
Indonesia

A fun and unique experience. It was cool to see the dancers and hear the story in Balinese. This does take place outside so can be rather warm and you sit on stone benches.

Quality of Experience
Guides, Drivers and Staff
Transport
Balinese massage
Balinese massage
Indonesia

Spa services at hotels except in Seminyak were great.

Quality of Experience
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 23, 2023

Hi Emily,

Thank you for your review!

Working with you on the trip details was a pleasure, and I'm pleased to have contributed to this beautiful experience. Your feedback means a lot, and I'm always here for any future travel plans to Indonesia!

Best wishes and Safe travels!
Marc

Excellent Service
Indonesia | Nov 10 - Nov 17, 2023

R
Rebecca N.
Coshocton, OH | Reviewed on Nov 18, 2023
Marc was excellent to work with. He followed my specific requests. I had a last minute change because Ubud was very touristy. Instead, I wanted to spend more time at the beach and it worked well. Nusa Dua is definitely the clean beach area and nice hotels. I am vegan so it was easy to get the best fried rice and stir fry including the best tofu/tempe. Jerry, the local driver was amazing. Jerry was very knowledgeable, humble, flexible, friendly, and very kind. If I were to do it all over... Read more

Marc was excellent to work with. He followed my specific requests. I had a last minute change because Ubud was very touristy. Instead, I wanted to spend more time at the beach and it worked well. Nusa Dua is definitely the clean beach area and nice hotels. I am vegan so it was easy to get the best fried rice and stir fry including the best tofu/tempe. Jerry, the local driver was amazing. Jerry was very knowledgeable, humble, flexible, friendly, and very kind. If I were to do it all over again, I would have stayed in Nusa Dua. The mountain bike ride was awesome, excellent local guide and safe ride with a tasty lunch. The cooking class was the best with the locals and delicious (he also shared the recipe with me). The ridge walk hike was a workout as it was at least 31 degrees Celsius; highly recommend it in Ubud. Also, hostels are really nice so this is cheaper and a nicer way to meet people. It was tough to meet people as I was the only person on the tour and not many solo travelers. It would be great for the hotels to have a social hour at the pool to meet people from all over. Highly recommend Marc and Jerry. Overall, a great and fun trip.

Hotel Reviews
Green field Ubud
Ubud

Central hotel in the town center. No social hour at the pool. Friendly and very kind staff. Great food at their restaurant. Close to bars, shops, and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jimbaran Bay Beach Resort & Spa - CHSE Certified
Kedonganan

The staff was so sweet and accommodating. Delicious food at the restaurant and fifth floor (lounge). The beach had a lot of garbage and stray dogs but the sunrise/sunset were beautiful. This hotel also needs to have a social hour so people can meet from all over!!! Prices were cheap.

Authenticity & Character
Location
not centrally located.
Staff
Cleanliness & Comfort
Activity Reviews
Cultural Immersion and traditions at Rumah Desa
Cultural Immersion and traditions at Rumah Desa
Indonesia

Learning about the culture, history, and religion was fascinating. The local guide was awesome and the cooking class made my day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Mountain bike from Batur to Ubud
Mountain bike from Batur to Ubud
Indonesia

The infinity guide was lots of fun. A bummer it was only 2 people and still it was awesome. Made good stops for nice photos! Lunch was delicious too.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 21, 2023

Dear Rebecca,

Coordinating the trip with you was delightful, and I especially enjoyed our conversations throughout your stay.
Jerry sends his warm regards.

Best wishes,
Marc

We had such an incredible trip! Marc answered...
Indonesia | Oct 25 - Nov 3, 2023

Brittany Leslie Lynn
Brittany Leslie Lynn S.
Canada | Reviewed on Nov 16, 2023
We had such an incredible trip! Marc answered every question we had and was so helpful throughout the planning process. I had a lot of things to work through while planning and Marc was very patient and checked in throughout to see if we needed any help. He also helped us book our last flight getting into Indonesia, which took some stress off of us.
We cannot say enough great things about our driver, Dinar. He was so kind and taught us a lot about Ubud and Seminyak as he brought us places,...
Read more

We had such an incredible trip! Marc answered every question we had and was so helpful throughout the planning process. I had a lot of things to work through while planning and Marc was very patient and checked in throughout to see if we needed any help. He also helped us book our last flight getting into Indonesia, which took some stress off of us.
We cannot say enough great things about our driver, Dinar. He was so kind and taught us a lot about Ubud and Seminyak as he brought us places, and also made additional recommendations, such as visiting a wood-carving business, that we hadn't originally planned. He provided cold water for us each morning for our drives, which was greatly appreciated. He was super easy to contact and made our trip to Indonesia so smooth. We would not have survived the driving without him!
The accommodations were so beautiful as well. The staff were so friendly at each of the places we stayed and they went above and beyond and decorated our rooms with signs and flowers for our honeymoon.
We are so thankful to have booked through Kimkim and will be booking again with them in the future!

Hotel Review
Gili Eco Villas
Gili Trawangan

This was such a perfect getaway from home! We loved our bungalow and we were so relaxed at this location. There were plenty of restaurants nearby and we were able to rent bikes to go wherever we wanted on the island. The staff were also super helpful and gave us recommendations of what to do during our stay. It is located a bit far away for those who are more interested in partying in Gili, however you simply cannot beat the relaxing vibe this place gives and is right on the beach, giving a beautiful view 24 hours a day.

Authenticity & Character
Location
They are located next to a beautiful beach and next to plenty of food and drink spots. We did feel that we were a bit far away from things at times, but we were able to rent bikes to get wherever we wanted.
Staff
The staff were so kind and were always checking in to see how we were doing and if there was anything they could help us out with.
Cleanliness & Comfort
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 21, 2023

Hi Brittany,

Thank you for your review!

Working with you and Jonathan to plan this amazing trip was truly a pleasure. I'm delighted I could assist you with any questions you had along the way, and I hope to welcome you back to Indonesia soon for another memorable experience.

Sending warm regards from Dinar as well.

Best wishes,
Marc

Our 4 day, 3 night stay on a super deluxe Klotok was amazing.
Indonesia | Nov 10 - Nov 14, 2023

Barbara
Barbara S.
Canada | Reviewed on Nov 15, 2023
Marc did a great job in planning this trip and dealing with the flight changes that were necessary. Everything went very smoothly. Our guide on the Super Deluxe Klotok, Jeffrey was very knowledgable especially about the birds and monkeys we saw. The boat crew were excellent and went out of their way to point out birds and animals along the way and Cookie made very tasty meals. Read more

Marc did a great job in planning this trip and dealing with the flight changes that were necessary. Everything went very smoothly. Our guide on the Super Deluxe Klotok, Jeffrey was very knowledgable especially about the birds and monkeys we saw. The boat crew were excellent and went out of their way to point out birds and animals along the way and Cookie made very tasty meals.

Hotel Reviews
Liveaboard on a Klotok
Borneo

The Klotok was only a few years old and the lounge and bedroom was airconditioned and very comfortable. The bathroom was nice with flush toilet and shower. The top deck was great for viewing wildlife. The crew were amazing and Cookie served great food.

Authenticity & Character
Although this Klotok was only a few years old, it was traditional in design and perfect for the river.
Location
It was great to have breakfast on the top deck moored somewhere along the river enjoying the birds and monkeys.
Staff
Very helpful, excellent in spotting wildlife, food was excellent
Cleanliness & Comfort
The bed was very comortable and the bathroom very clean.
FM7 Resort Hotel Jakarta
Tangerang, Banten

FM7 does a great job in meeting flights, transporting people back and forth to the airport. Our room was very nice.

Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 22, 2023

Hi Barbara,

We truly appreciate your feedback! Crafting a fantastic experience with you was a delight.

I look forward to welcoming you back to Indonesia soon!

Best regards,
Marc

Bali, Lombok and Java
Indonesia | Oct 15 - Nov 10, 2023

Dixie
Dixie W.
Nampa, ID | Reviewed on Nov 12, 2023
Just returned home from our longest international and fourth trip using KimKim. It was truly a pleasurable experience! Marco put together a fantastic trip and was extremely helpful when we needed to make a couple of changes ( one change in a room, and another to our itinerary). All of the guides we had were amazing, and our two main drivers, Putu and Sifel) went above and beyond. Our experiences of hiking Mt. Ijen, river rafting, biking, snorkeling, trekking etc. were all very delightful and... Read more

Just returned home from our longest international and fourth trip using KimKim. It was truly a pleasurable experience! Marco put together a fantastic trip and was extremely helpful when we needed to make a couple of changes ( one change in a room, and another to our itinerary). All of the guides we had were amazing, and our two main drivers, Putu and Sifel) went above and beyond. Our experiences of hiking Mt. Ijen, river rafting, biking, snorkeling, trekking etc. were all very delightful and are highly recommended. Thank you KimKim for employing quality people and delivering a quality experience for us. We will continue to use KimKim for our travels.

Hotel Reviews
Lumbini Luxury villas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tejaprana Resort & Spa
Ubud
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Munduk Heaven Luxury Villas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Menjangan Dynasty Resort - CHSE Certified
Pejarakan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ketapang Indah Hotel
Banyuwangi
Authenticity & Character
Location
Cleanliness & Comfort
Candi Beach Resort and Spa - CHSE Certified
Bali
Authenticity & Character
Location
Staff
Went above and beyond to celebrate a birthday with us.
Cleanliness & Comfort
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 18, 2023

Hi Dixie & Doug,

Thank you for taking the time to share about the fantastic adventure!

I'm glad that the adjustments we made, whether to one room or the change in the last couple of days, met your expectations and added to the overall enjoyment of your trip.

Knowing the experiences were delightful and highly recommended means a lot to me.

Best wishes and safe travels,
Marc

It was a most perfect trip to Bali. We visite...
Indonesia | Oct 15 - Nov 4, 2023

Stephen
Stephen G.
Los Angeles, CA | Reviewed on Nov 10, 2023

It was a most perfect trip to Bali. We visited Ubud, Munduk, Nusa Lembongan and Jumberan and KimKim was a huge help. Thanks to Marc who was patient with our every request and gave us enough information to make good choices. You will see much more detail in the reviews of Kim and Wendi who were our master Bali planners. Their reviews speak more specifically to the success of the trip they planned with Marc's guidance.
We would recommend using KimKim to any traveler.

Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 15, 2023

Hi Steve,

I really appreciate your comments! Planning the trip with all of you was such a joy.

Looking forward to having you back in Indonesia soon!

Warm regards,
Marc

Bali beautiful Bali
Indonesia | Oct 15 - Nov 4, 2023

wendi
wendi r.
Santa Monica, CA | Reviewed on Nov 08, 2023
We traveled with another couple who are our dear friends. Our travel expert Mark Urban was excellent, he was extremely patient planning with us as we were navigating our desires and he directed us on the perfect path! We had an amazing time in Bali for 2 weeks then Nusa Lembongan for the final week of our 3 week journey. We had a driver who was very knowledgeable and kept us alive, entertained and educated as he navigated us thought the streets of Bali. He was a joy and so kind, we can... Read more

We traveled with another couple who are our dear friends. Our travel expert Mark Urban was excellent, he was extremely patient planning with us as we were navigating our desires and he directed us on the perfect path! We had an amazing time in Bali for 2 weeks then Nusa Lembongan for the final week of our 3 week journey.

We had a driver who was very knowledgeable and kept us alive, entertained and educated as he navigated us thought the streets of Bali. He was a joy and so kind, we can highly recommend (Renda), he felt like a family member by the end of the trip!

We had a couple of things that needed to be changed while we were traveling and it all went very smooth with great communication during our whole trip! Mark was a delight and very helpful!

We stayed at Kappa Senses, about 20 minutes from Ubud center. The resort was wonderful with many amenities including massages, excellent food and service. It sits in the middle of rice fields and was perfectly picturesque!

In Munduk, we stayed at Munduk Molding Plantation which was amazing and is basically a self sustaining property! The grounds were so beautiful and the rooms were divine! Everyone was beyond helpful and sweet as can be! I got a bit sick and they brought me flowers and all kinds of herbal remedies, teas and it helped so much to be so well taken care of!

Finally in Nusa Lembongan at Batu Karang Hotel, on the water with great food and service. A small little chill town with other areas a close walk, drive or boat ride away!

We were welcomed and felt the generosity of Bali and its wonderful people, cultures and scenery!
Mark helped us to locate all the stays and excursions! It was a fantastic trip and I would highly recommend Kim Kim and Mark !

Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 17, 2023

Hi Wendi,

Thank you for sharing your experience with us. Meeting you was delightful, and planning that trip together was a fantastic experience!

I'm thrilled you had the opportunity to explore Nusa Lembongan, a special place for me.

Best wishes to you from Indonesia!
Marc

Our wonderful trip to Bali!
Indonesia | Oct 15 - Nov 4, 2023

Kim
Kim G.
Ojai, CA | Reviewed on Nov 07, 2023
Such a wonderful time….our trip to Bali & beyond! As 2 couples, our first time there, & for 3 weeks total, the experience was unforgettable! Kimkim & our travel expert Marc Urban were extremely helpful in making it happen harmoniously & with attention to every detail. The recommendations, coordination, responsiveness, and professionalism were spot on. Marc checked up on us throughout the process and provided active support while we were there, answering questions and making adjustments in the... Read more

Such a wonderful time….our trip to Bali & beyond! As 2 couples, our first time there, & for 3 weeks total, the experience was unforgettable! Kimkim & our travel expert Marc Urban were extremely helpful in making it happen harmoniously & with attention to every detail. The recommendations, coordination, responsiveness, and professionalism were spot on. Marc checked up on us throughout the process and provided active support while we were there, answering questions and making adjustments in the moment, all while being polite, caring & on it!
Adventurous, yet selective in our pacing, vibe & style of travel, we were able to gear things as we desired & felt no pressure to do things otherwise. As friends in our 60’s/70’s, we had plenty of time to relax and enjoy our wonderful accommodations together (some in shared villas & others separate) and still fit in the activities we wanted…. a cooking class (in a multigenerational & self-sustained home) and bike ride through rice paddies in Ubud, a hike & canoe ride at Tamblingan Lake & excursion to Sekumpul waterfalls in Munduk, as well as snorkeling & kayaking on the nearby island of Nusa Lembongan, and visiting Jimbaran & Ulu Watu (watch out for those monkeys!) just before flying home. Seeing temples & waterfalls throughout, having massages & great meals, being treated so graciously by the Balinese people….all was amazing!
The transfers, including boats, hotels, airport, & a wonderful driver that we bonded with so well throughout the trip (thank you Renda!) were beyond helpful. Can’t imagine doing it all without Marc/kimkim’s guidance. Thank you guys so much for all you do! 🙏❤️🙌

Hotel Review
Kappa Senses Ubud
Ubud

This was a wonderful place to stay with no complaints. The only downside is that the town was a bit too touristy and chaotic with lots of motorcycles. However, the people and the hotel itself were great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cycling from Kintamani to Ubud
Cycling from Kintamani to Ubud
Indonesia

This was an incredible bike ride that was really great, though it was longer than I had anticipated, lasting for around 6 hours. The views were amazing and the overall experience was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Munduk & Tamblingan Lake Exploration
Munduk & Tamblingan Lake Exploration
Indonesia

This was a wonderful experience. I was initially worried because the location seemed pretty isolated, but the activities turned out to be fantastic. It was really worthwhile and the tour guides were excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Sekumpul Waterfalls
Sekumpul Waterfalls
Indonesia

This tour was awesome. The guides were really good and the waterfall was breathtaking. It's a must-visit if you're in the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 15, 2023

Hi Kim,

Thank you for sharing your heartfelt review of your Bali adventure!

It truly warms my heart to know that your three-week journey was beautiful and unforgettable.
Meeting you and collaborating to craft a personalized and adventurous itinerary perfectly aligned with your preferences and travel style was a pleasure.

Renda sends his best regards!

I am looking forward to welcoming you all back to Indonesia soon!

Best,
Marc

Magical Indonesia
Indonesia | Sep 22 - Oct 1, 2023

Cortney
Cortney H.
Santa Rosa, CA | Reviewed on Oct 14, 2023
Wonderful trip to Indonesia. We loved our local drivers and guides. Everything was well planned out and the hotels were spectacular. We much preferred the island of Java to Bali as there were much less tourists and we felt we could experience the culture and people more. On Bali we stayed in Ubud which felt a little like Vegas to us. Lots of people drinking and very crowded. We would definitely return to Java, it was magical, beautiful, spiritual and the people were very kind. Bali is... Read more

Wonderful trip to Indonesia. We loved our local drivers and guides. Everything was well planned out and the hotels were spectacular. We much preferred the island of Java to Bali as there were much less tourists and we felt we could experience the culture and people more. On Bali we stayed in Ubud which felt a little like Vegas to us. Lots of people drinking and very crowded. We would definitely return to Java, it was magical, beautiful, spiritual and the people were very kind. Bali is not a place we will return to. We have used Kim Kim for many trips now and it has always been a great experience. They are our go-to company.

Hotel Reviews
The Phoenix Hotel Yogyakarta - MGallery Collection
Yogyakarta

beautiful hotel, comfortable beds, beautiful rooms, breakfast buffet is amazing, would definitely stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ijen Resort and Villas
Banyuwangi

Absolutely stunning views from hotel grounds. So beautiful it looked fake. Comfortable bed, room was hot due to no AC. breakfast was great and views (again) were absolutely spectacular. Would stay here again in a heart beat due to absolutely magical views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
rooms hot with no AC
Sanak Retreat Bali
Gobleg

Absolutely enchanting views, right in the middle of rice fields, comfortable bed, no AC but fans worked. Would stay here again because of speculator views. Took a private yoga class and it was wonderful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
no AC so room was hot
Local specialist: Myriam Benmhaya
Myriam
Myriam Benmhaya
Local specialist in Bali, Indonesia | Replied on Oct 20, 2023

Hi Cortney,

Thank you so much for your feedback!! Really happy that you enjoyed our beautiful islands :)
Wish you a great end of year.

Myriam

Excellent Two Weeks in Indonesia!
Indonesia | Aug 5 - Aug 18, 2023

Jason
Jason S.
Manhattan, NY | Reviewed on Aug 21, 2023
Indonesia is a beautiful and incredible country. Myriam was quick, knowledgeable, responsive, and kind at every portion of this experience. She made it simple to plan a long and distant vacation for six people and was incredibly helpful throughout the trip as well. The trip itinerary was excellent overall and the drivers were all willing to adapt and change minor details to adjust for how we were feeling in the moment. There were some minor hiccups along the way, but none of them were... Read more

Indonesia is a beautiful and incredible country. Myriam was quick, knowledgeable, responsive, and kind at every portion of this experience. She made it simple to plan a long and distant vacation for six people and was incredibly helpful throughout the trip as well. The trip itinerary was excellent overall and the drivers were all willing to adapt and change minor details to adjust for how we were feeling in the moment. There were some minor hiccups along the way, but none of them were Myriam’s fault nor the fault of her travel agency. In fact, Myriam was instrumental in helping us through these hiccups as they came about. If I was traveling to Indonesia again, I would be sure to reach out to her to plan another itinerary.

Hotel Reviews
FM7 Resort Hotel Jakarta
Tangerang, Banten

The hotel itself was exactly what we needed after 36 hours of traveling. The rooms were solid (nothing special), but the facilities (spa, steam room, sauna, etc.) were perfect for us to reset our batteries. The one major red flag with the hotel was their ability to help us with transportation. The airport pickup was not smooth, the hotel struggled to find us adequate transportation to our dinner for the one night we were there, and they struggled to get us to the airport in the proper shuttle for our flight out the following morning. Next time, I would try as hard as possible to avoid spending a night in Jakarta at all because the air quality is so poor. However, if I had to spend a night in Jakarta, it is worth it to stay near the airport at the FM7 and I would recommend figuring out some form of alternative transportation (not through the hotel) if you want to go to dinner or do some sort of activity.

Authenticity & Character
Nothing special
Location
Right near the airport
Staff
Some staff was good, but there were some language barriers (more so than in other places) and the transportation situation was quite challenging
Cleanliness & Comfort
The Phoenix Hotel Yogyakarta - MGallery Collection
Yogyakarta

Hotel was perfect. Staff was lovely, location was lovely, rooms were perfect, and the breakfast buffet was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jiwa Jawa Bromo

This hotel is gorgeous. Our only regret is not staying here longer. The staff was beautiful and the view was beautiful. It was a short trip to the peak of the volcano which makes the location ideal, although difficult to get to.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sumberkima Hill Private Villa Retreat
Pemuteran

Like paradise on earth. This resort was maybe the nicest place I have stayed in my entire life. We had three three-story villas for six people that overlooked all of northeast Bali. We could watch both sunrise and sunset from our roof and we could text a WhatsApp chat with all the staff from the hotel in it if we needed anything at all. This place was unbelievable and I could stay for weeks at a time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Margo Utomo

The hotel was not as nice or upscale as the other accommodations. The rooms were basic and small and the resort was nothing special. However, the staff was incredibly nice and the rooms were satisfactory. Additionally, the hotel runs the tours to the plantation and that tour was spectacular. I would not stay here unless I am going on those hotel tours, but I am glad we had this experience.

Authenticity & Character
The hotel was very authentic and Indonesian.
Location
Location was perfect for the coffee and agricultural tour we were doing the next day.
Staff
The staff was very nice and accommodating.
Cleanliness & Comfort
It was very very basic. Some of the showers weren’t working great, the beds were small, and the hotel was akin to a resort-style hostel. I would not stay here for more than one night but it is worth the stop for the agriculture tour if you are in East Java heading to Bali.
Kaamala Resort
Ubud

After waiting a week to write this review to reflect on my experience, my opinion of the Kaamala Resort is unchanged. If I could give this place 0 stars I would. Day 1/Night 1: We arrived at around 6:30 PM after a long day of driving. We were then escorted to our three hotel rooms, which smelled so bad that a pile full of dead animals would have helped mask the foul stench. We kindly asked the hotel to investigate the smell, as we had to make a 7:30 dinner reservation. The receptionist assured us that it would be fixed and that we would have rooms to stay in. Nearly four hours later, we got back from dinner and the receptionist escorted us back to our three rooms. Not only was the smell not gone, but it had gotten even worse. At this point, we asked to be moved to alternative rooms for the evening so that we could get sleep, as it was clear that the smell in the other room was not going to go away. The next three hours could not have been more stressful and frustrating. At various points, the hotel told us that they had no rooms, that they had one room, that they had no cots, that they had two cots, and everything in between. Ultimately, we settled down for the night at 2 AM. After we carried our luggage back and forth between the rooms several times (the staff did not help), we dragged two cots and piles of linens across the hotel premises. At the end of the night, we squeezed four people and three beds into one room, and two of us were forced to sleep in the spa on massage tables. We understand that hotels sometimes make mistakes and have slip ups. What made this hotel despicable, however, was not the smell or the difficulty getting situated; it was the staff’s subsequent response. Day 2/Night 2 The next morning, we went to speak with the manager about what had happened and we kindly requested that our three rooms be refunded for the previous night (because all three were uninhabitable). After informing us that the rooms that we were supposed to stay in smelled because the sewage system leaked into them, the manager told us that they have a strict no refund policy. Even after explaining the situation to him and the staff’s assistance—or lack thereof—he still would not budge. The manager said point blank that, even though we did not get any of the rooms that we paid for and even though there was sewage in those rooms, a refund was not an option. We continued to share our experiences and frustrations, and the manager assured us that he would figure out an alternative way to compensate us to our satisfaction. What followed could only be described as a game of “deal or no deal.” Frustrated because of the situation, the lack of sleep, and the fact that we had missed several morning activities due to the problems, we told the hotel that if they were not going to refund us for the rooms, we wanted a dinner comped by the hotel and spa appointments for the four of us who wanted them. All of these things together would still not even reach the price of the three rooms that we did not get, not to mention the time we lost and the stress that the hotel cost us. Over the next hour, the receptionist continually called my room and offered new “deals” that the manager was proposing. After each, she tried to convince us that it was enough to make us happy. First, she offered a free breakfast. This offer meant nothing to us since we had already paid in advance for included breakfast at the resort. Over several other phone calls, the receptionist, acting as a middle man between us and the manager, offered us spa appointments and 15% off one dinner, then spa appointments and one main course each, and then spa appointments, one main course and one non-alcoholic beverage each. After being bothered so many times with counteroffers and justifications of why we should not be frustrated, I told the hotel to please leave us alone. We constantly reiterated that all we wanted was a meal where we could relax and forget about all the inconveniences that the Kaamala Resort had caused us. All we wanted was to forget what happened and enjoy our limited time in Ubud. Despite this, the receptionist continued to call with new deals. It got to the point where I had to tell them to please stop calling and offering us new things because the constant pestering was ruining our vacation. At the outset, all we wanted was a place to sleep that was habitable. While on the second night they finally provided that to us, the discomfort that the hotel continued to impose on us for the remainder of our stay continued to be quite absurd. First, we felt like we were being watched, as every staff member asked us for our room numbers everywhere we went. By way of example, one of us went to use the bathroom at breakfast and the hostess stopped him to ask him his room number. Second, the hotel continued to tell us how we were allowed to enjoy our stay. When I told the hotel that we were leaving at 8 am and that we did not have time for breakfast one morning, they told me that they want us to get to breakfast at 7 so that they could compensate us with a free breakfast (which, by the way, we had already paid for). Further, when we sat down to dinner on our second evening, the waitress began by giving us a limited pre-set menu and insisting that we could not order off the complete menu. Then, after we asked several times for the full menu, she told us that we were each only allowed to order one main course. When we told them we planned to order whatever we wanted and not worry about anything, they continued to give us pushback. Additionally, the hotel continued to slip up and respond poorly for the remainder of our stay. For example, at this same dinner, after agreeing that we could order what we wanted to, the restaurant then forgot to serve us four of the dishes we ordered. The waitress insisted that we had not ordered those things and then told us that the kitchen was closed. Despite us reminding them that we were missing plates and despite two of us not eating enough, the dishes were never brought out and the restaurant closed. Although some of us were still hungry, we went to bed to try and rest up for the day ahead. Day 3/Night 3: The next day, we left first thing in the morning to avoid any more complications with the hotel. After spending the entire day away from the hotel, we began to prepare for our departure the following morning. On the eve of our last night in Ubud, we looked forward to leaving the Kaamala resort and to doing so, hopefully, on a high note. We got back to the hotel after a terrific dinner elsewhere and told the hotel that we were being picked up by our driver at 5:30 AM to go to the airport. We met the gentleman who would be responsible for bringing our bags to the front of the resort the following morning via golf cart and confirmed no less than four times that he would be at our rooms at 5:15 AM ready to take us to the front. We went to bed with assurances that the hotel would help keep our check out smooth. Day 4: The next morning, we had a storybook ending to our stay at the Kaamala resort. For the first time in our nearly two week trip, it was pouring rain. Sure enough, nobody was at our room to pick up our luggage. We dragged our bags through the rain for the 10 minute trek to the front of the resort only to be greeted by the gentleman who promised us that he would be at our rooms in the morning. When we asked him where he was, he said that we should have called him this morning to tell him to pick us up. I have been to over 20 countries and to hundreds of different hotels, resorts, hostels, inns, motels, etc. in my life. Never have I stayed at a place where the customer was this wrong. To say I do not recommend this hotel is an understatement. The way they treated us provides a new meaning to the word inhospitable. Further, the fact that we were not refunded for even one room on one night for our experience is nothing short of robbery. Please ensure that NOBODY comes here again.

Authenticity & Character
Location
Only good thing about this hotel.
Staff
Could not have been less hospitable.
Cleanliness & Comfort
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Authenticity & Character
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Local specialist: Myriam Benmhaya
Myriam
Myriam Benmhaya
Local specialist in Bali, Indonesia | Replied on Aug 21, 2023

Thank you very much to all of you!
It will be a pleasure to organize another trip to discover some other parts of Indonesia! So many more places to discover :)
I wish you all a nice end of summer.

Best,
Myriam