Umoja Motherland Tours

My son already wrote you about our disappointment regarding our trip planning experience with Peter. He also told you about changes with respect to some of our lodgings without our knowledge. NOTE: Someone from kimkim personally reached out to and spoke with my son. This was my 3rd trip arranged through kimkim and the first, and hopefully last one, to have a negative experience with the planning part of the trip.
However, on the flip side, we were so very blessed to have Eli as our full time guide and driver!!! He has 15 years experience and willingly shared so many wonderful facts about his country, the animals, birds, etc. Anyone who has Eli as their personal guide is truly blessed. He is a gem!!!! We were able to see the "big 5" and had so many closeup opportunities with numerous species of wildlife. My son shot over 2,000 photos and 75 videos.
Our lodgings were very nice and the food was quite tasty. We were surprised that almost all of the food served was geared to American tastes. The Tanzanian people are very welcoming and always had lovely smiles.

We had a wonderful time on safari in Tanzania. Our guide Ely was an extremely knowledgable, courteous and safe driver. He has over 15 years experience providing safaris in Tanzania's national parks, and was an encyclopedia of knowledge about every animal and tree we encountered. He was also a good conversationalist which is important when you are spending 10 days together in a car!

The experience booking the trip with Peter was less positive and was below the standard of other agents we've used on KimKim:

- Two of the hotels selected were a 1.5 hour drive away from the parks, which meant longer trips in the car and less time spent in the parks. This seemed unnecessary since we had booked 6 months in advance of our trip and there were acceptable accommodations closer to the activity.
- A few of the hotels we had agreed to were changed without our knowledge. The substitutions were acceptable, but it would have been nice to know this in advance.
- Written communication was at times unclear making it difficult to understand the context behind why decisions were made and to assess whether everything was booked as requested.
- We were never reminded or given any guidance about the Visa application process.
- We twice setup a phone call and twice Peter did not show up for the call. Eventually we were able to connect.

Hotel Review

Arusha Coffee Lodge

Beautiful property, excellent service and food, and amazing coffee. Good starting location for your safari if you are arriving in JRO.

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Staff

Cleanliness & Comfort

Activity Review

Masai boma experience

Serengeti National Park

Would not recommend this activity. Received a brief tour of the tribes home and culture, and then were guided to a large area of crafts made by their tribe. We felt obligated and pressured to buy something. No price was listed, and when we asked how much the items we selected would cost we were provided very high numbers (as compared to anywhere else). When we said we were not interested in purchasing, they several times pushed the items back into our hands and told us to negotiate. Also Google the Maasai people and learn about their treatment of women. Patriarchal society that treats women as property and performs female genital mutilation.

Quality of Experience

Guides, Drivers and Staff

This is our third trip with KimKim. I am very disappointed with some of the issues around how this trip was planned. It was very expensive and when I asked to about option for cost reduction such as staying in mid range hotels (as requested on our booking form) some changes were made but we still ended up staying in top end accommodation. Despite voicing concerns about cost we were not told it was 50% less to see the gorillas in Uganada (what most other groups staying at our lodge in Volcanos National Park had decided to do. We also had many issues with the way our itinerary was planned, zigzagging across the country which would mean far more time in the car than necessary. We discovered this mistake the day before we drove 11.5 hours when we expected to travel for 3.5 hours based on our itinerary (we could not do the planed stop or boat ride when we arrived at the location because it was dark, delays not do to road construction but just how long it takes to travel in this hilly country side. Another day was scheduled as 2 hours travel time, but this was actually 6. We were unable to do our night safari as we were not actually staying in Akagera National Park. Peter is based in Uganada and I feel it would be better to use someone based in Rwanada as the local Kimkim specialist. Driving around Rwanada is beautiful, but long road trips when you are not expecting them is hard, particularly when you are travelling with teenagers.

Our driver Khalif was excellent, with his other boss Agnes he managed to reorganize a part of our trip that meant we did not actually have to spend an extra 10 hours in the car travelling. He had not seen our itinerary until the day before he picked us up but was very aware it did not make sense. As we had booked our trip early October to travel in early June, paying our deposit in October it does not make sense why availability dates for gorilla trekking would be the barrier to having a sensible travel itinerary (instead of trying to Zig Zag across the coutry. Peter was unavailable to help as he was in the US, he never sent a follow up message to answer our specific questions seeking explanation or to apologize, despite know about our frustrations.

Hotel Reviews

Nyungwe Top View Hill Hotel

Did not stay here as this part of our trip had to be removed due to difficulties with our itinerary.

Da Vinci Gorilla Lodge

Musanze

Great lodge, heated with fireplaces and hot water bottles in the beds. Very comfortable. Beautiful scenery.

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Staff

Cleanliness & Comfort

Mantis Kivu Marina Bay Hotel

rusizi

Expensive, resort like hotel, on hill. Lack character but very clean and comfortable.

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Cleanliness & Comfort

Rutete Eco Lodge

This was a wonderful place to stay for three nights. Fantastic tour around the organic farm, wonderful food shared around a communal table with great conversations. Friendly and helpful staff. Juilianne is fantastic host and very knowledgeable about the local area and the country. Local female traditional drumming group visited one evening while we were there.

Authenticity & Character

Location

Outside the park therefor cannot to night safari. Instead consider behind the scenes tour as this was excellent.

Staff

Cleanliness & Comfort

Activity Reviews

Chimpanzee tracking in Nyungwe national park

Nyungwe

Disappointing. Based on adjustments made to our schedule so we didn't have to zig zag across the country it took us 3.5 hours to get to trekking starting point (not the main park centre), this meant we arrived to the start of our hike very late and did not really get to see chimpanzee - one dark blob in a tree across a very wide valley. The long drive also meant we spent three hours getting back to the park centre the canopy walk later in the day.

Nyungwe Forest Canopy Walk

Nyungwe

Fantastic views, great short hike.

Quality of Experience

Guides, Drivers and Staff

Transport

Buhanga Eco Park – Nature walk

Volcanoes National Park

Beautiful forest, easy walk, interesting history.

Volcanoes National Park Gorilla Trek

Volcanoes National Park

Wonderful experience! The hike was challenging but we really enjoyed it.

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Guides, Drivers and Staff

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Kigali City Tour and shopping

Kigali

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Cultural Village Visit

Volcanoes National Park

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Behind the scenes tour in Akagera National Park

Akagera

Great tour guide, fascinating to learn so much about the park and the relationship to Rwanada's history and the community development that is currently happening.

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Boat Ride in Akagera-Lake Ihema

Akagera

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Morning Game drive akagera National park

Akagera

Khalif is a knowledgeable guide. We saw so much wildlife and learned so much!

We thoroughly enjoyed our time in Uganda, Tanzania and Zanzibar. However, we would not recommend using Peter from Umoja African Journeys as we had too many issues on our trip to mention.

We had two outstanding guides on our trip. Moses in Uganda and Isaiah in Tanzania. They were fantastic taking the time to tell us about the country, animals, food, life in both countries. Isaiah is contracted from Watatu Tours in Arusha, Tanzania and would use him again.

When planning a trip to multiple countries, utilize an expert in that country as I would have used an expert in Tanzania and one in Uganda and Zanzibar. Find locals in that country.

We had a well organized trip to Rwanda and enjoyed both the cultural side and the amazing wildlife. A big shout-out to our guide Kalif who was able to share his knowledge of animals, birds, food and customs.

We had a wonderful trip! Agnes did an incredible job putting everything together and our guide Fred was just fantastic! We loved this vacation with safari, gorillas and all the great people that we saw during this trip. We will contact Agnes in the future for our next vacation in Africa! It was our first trip to Africa but we would love to go back in the future.

Hotel Reviews

Paradise kivu resort

Really nice location.

Authenticity & Character

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Nyungwe Top View Hill Hotel

Amazing! We even saw monkeys just outside the hotel!

Authenticity & Character

I’m

Location

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Cormoran Lodge

Kibuye

Such great views and wonderful food!

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Da Vinci Gorilla Lodge

Musanze

Authenticity & Character

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Staff

Cleanliness & Comfort

Akagera Game lodge

We loved this!

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Onomo hotel Kigali

Great hotel and wonderful staff. Nice rooms and nice restaurant.

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Activity Reviews

Kibuye city tour / Visit Bisesero Genocide Memorial

Kibuye

Quality of Experience

Guides, Drivers and Staff

Transport

Behind the scenes tour in Akagera National Park

Akagera

This was cancelled.

Quality of Experience

Guides, Drivers and Staff

Transport

Nyungwe Forest Canopy Walk

Nyungwe

Quality of Experience

Guides, Drivers and Staff

Transport

Colobus Monkey Tracking

Nyungwe

Quality of Experience

Guides, Drivers and Staff

Transport

Cultural Village Visit

Volcanoes National Park

Quality of Experience

Guides, Drivers and Staff

Transport

Golden Monkey Trekking Experience

Volcanoes National Park

Quality of Experience

Guides, Drivers and Staff

Transport

Volcanoes National Park Gorilla Trek

Volcanoes National Park

Amazing! Highly recommended!

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Guides, Drivers and Staff

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Visit the NGO in Kigali

Kigali

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Kigali City Tour

Kigali

Very interesting.

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Guides, Drivers and Staff

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Night Game drive Akagera

Akagera

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Guides, Drivers and Staff

Transport

Boat Ride in Akagera-Lake Ihema

Akagera

Quality of Experience

Guides, Drivers and Staff

Transport

Morning Game drive akagera National park

Akagera

Quality of Experience

Food

Guides, Drivers and Staff

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Afternoon Boat ride on lake Kivu

gisenyi

Quality of Experience

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Diana Fossey Hike

Volcanoes National Park

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Food

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WONDERFUL 10 day trip to Rwanda!!! Agnes at Kim Kim did a great job in putting together an exciting itinerary. Throughout our 10 days , we had an incredible driver/guide, Peter. There were four of us in a very comfortable van.

My wife and I have visited 72 countries. Peter was the best driver/guide that we’ve ever had. We spent time touring Kigali. Drove to Akagera National Park for a boat ride observing crocodiles and tropical birds. We had a full day safari…seeing the “Great 5”, including a “behind the scenes” tour of animal tracking and poaching prevention efforts.

The absolute highlight was the trek in Volcanoes National Park to see the gorillas! A moderately challenging 90 minute climb (I’m 76 yrs old) before we arrived at a family of gorillas! Beyond our expectations!!! We spent an hour observing adolescent and adult gorillas, sometimes getting as close as 10-12 feet. Very helpful trackers and porters to carry your backpack, if you would like ($10 a porter)

On another day, we visited Nyungwe to see the chimpanzees. Another unforgettable experience. The canopy walk, about 20 stories above the rainforest, was a nice added experience.

Peter was professional, fun to be with, and very flexible. He gladly fit in all of our shopping and side trips. He made our Rwanda adventure very, very special.

This is the second time I’ve used KimKim. I highly recommend them.

Hotel Review

Akagera Game lodge

Very comfortable. Wonderful and accommodating staff!

Authenticity & Character

Location

Staff

Very hrlpful

Cleanliness & Comfort

Activity Review

Volcanoes National Park Gorilla Trek

Volcanoes National Park

Moderately challenging climb (90 minutes) to see this particular family of gorillas. The length of the trek depends on the location of the gorillas. Absolutely exceeded my expectations. Close viewing of adolescents, adults, and a silverback, outstanding guides and trackers. For $10 you can get a helpful porter to carry your backpack and to hold your and help you trek, if you would like this assistance.

Quality of Experience

Guides, Drivers and Staff

Transport

Four of us in a very comfortable van. Water and some snacks included.