Monica

Patagonia, Argentina - Dec 12 - Dec 14, 2018

Traveler: Monica P. - Local specialist: Martin Ogawa

Pros: Smooth booking process, quick turnaround to our requests, professional dialogue and we got compensation (other services) or refund for all travel inconveniences. The services we did benefit from (tours, accommodation) were of good quality.
Cons: one day tour was not what we asked to book, and one day tour was cancelled due to transportation issues at one of kimkim’s partner.
Martin was very cooperative, communixative, reaponsive and went above and beyond to solve the issues in such a manner that he managed to minimise our travel discomfort.

Martin Ogawa profile photo
Martin Ogawa, local specialist, responded to this review:

Hi Monica,

Thank you very much for taking some time to write your comments about the trip. Your feedback is really important to keep working in order to improve our services all the time.
Hope to see you again traveling with KimKim
Martin