Guatemala, Guatemala - Jun 22 - Jun 24, 2018

Traveler: Agus S. - Local specialist: Chris Gwinner

Overall, the experience is good. The guides are knowledgeable, courteous, friendly; both the guides and drivers are very professional. However, even though this was a private tour, it still felt like we were on a tour group, albeit a very small group of two, with a preset agenda and timetable. The tour was lacking flexibility as we were dashing from one destination to another, spending too much time in a destination that we had no interest in (e.g. the jade shop demonstration or the visit to Maximon) and too little time or not at all in something that we found interesting along the way. I felt we were constantly being told: "Now, sit here and learn about this pyramid. Now, visit this chocolate shop. Now, go in that boat to visit Maximon. etc. etc."

Perhaps it was partly my mistake for not explaining very clearly what I was looking for in a "private tour". Instead of a "private tour", perhaps what I had really wanted was simply a driver who can take me to the places that I want to visit and who can help me with the logistics of getting tickets, figuring out boat schedule, etc. And speaking of driver, our driver, Danillo, was very nice. But his driving is frightening; we always seemed to be in a rush to be somewhere at a certain time, just like in a group tour.

We felt so relieved when the tour was over and we had just a little bit of time to ourselves in Antigua.

Chris Gwinner profile photo
Chris Gwinner, local specialist, responded to this review:

Thank you for the honest and frank feedback Agus. This type of feedback is how we learn from our clients and try to always improve our service for future tours. I do think we were maybe on 2 different pages in terms of a "custom tour" vs. more of a "fixer" along the way to help facilitate your own ideas/plans. Our experience has been that most of our clients prefer to have the plans/logistics coordinated ahead of time but I appreciate your desire to do more as it comes to you. I will also... read more

Thank you for the honest and frank feedback Agus. This type of feedback is how we learn from our clients and try to always improve our service for future tours. I do think we were maybe on 2 different pages in terms of a "custom tour" vs. more of a "fixer" along the way to help facilitate your own ideas/plans. Our experience has been that most of our clients prefer to have the plans/logistics coordinated ahead of time but I appreciate your desire to do more as it comes to you. I will also have a meeting with Danilo about this driving, that's feedback that we take seriously and never would want our clients to feel unsafe during transport.

Thank you again for your feedback and business - best of luck in your future travels!