Snaefellsnes Peninsula, NYE in Reykjavik, Golden Circle, South Coast - Dec 29 - Jan 4, 2017
Everything was pretty great about our trip. Details were well drawn up and explained a lot of sites to see on the way as we drove. All very well done.
Only thing that was any sort of a snag was that our Waterfall Ice Cave tour that we booked for Jan 3rd at 10:30am apparently was transferred.... to another tour service without telling me? So as we showed up at 10:15 to the meeting area for our 10:30am tour - with my ticket saying 'paid in full' to Arctic Adventures (whom I had received my email confirmation from) they looked at them and then their lists and said 'you're not on our list'.
So the nice man made a call.
He came back with "Apparently this tour was Cancelled Dec 12th and your money was refunded".....
He said his guy was going to make a call and look into it further, but it was now 10:20 and tours were leaving at 10:30 so we were hoping it would be worked out before then...
He then came back and said 'So I guess due to scheduling or booking this tour was booked, cancelled, and then you were transferred to another tour company? So go over there to Iceguide van and they should be taking you now..."
So we did, and a nice man named Oskar said 'Yep, you're with us.' and we went on a tour.
But it was concerning that at no time was any info about us not being with Arctic Adventures was shared... Had the nice man not made a call to try and figure it out we would have just went home and the correct service provider may have just left without us and our two seats being wasted...
Just was bummed I never got any sort of 'your tour has been cancelled, or transferred to another tour service' update...... with another tour companies name to find.
Aside from that everything went off without a hitch!!
So thank you!
Such great input on all questions asked, he really helped make the trip happen.