Great trip overall, few issues with the tours
Colombia
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Apr 3 - Apr 11, 2026
Thanks so much for planning a great trip for us! Here is some feedback:
- The Bogota city tour was great but very long. There was some wasted time sitting around and then we had less time to enjoy the city markets and square. It would have been nice to know the duration and start time of each tour ahead of time
- Deena was great, we really enjoyed playing Tejo and I would recommend including this as part of your tour
- Medellin: Liliana was a great guide with a lot of information and insight, we really enjoyed spending the day with her! She was very kind and understanding with our kids. Unfortunately our tour was supposed to include Plaza Botero but we did not go there. In addition, we didn't like how she changed the departure time to Rio Claro Nature reserve unnecessarily, as we had to wake up much earlier and then spent 2 hours waiting around for lunch and rafting.
- The Hotel Marquee Medellin was luxurious but it would have been nice to have known more about its location in the "pink district" and close proximity to nightlife. The music was incredibly loud until 4am. Although this was mentioned to us in previous messages, it was not clear how disturbing this would be. I would not recommend this hotel to visitors unless they are interested in the nightlife and especially not if they are traveling with kids or have early morning tours booked.
- The walking tour and street food tour in Cartagena was very disappointing and poorly done. It only lasted about 1.5 hrs and included only tasting fruit. We did not get to enjoy any other local cuisine and did not even go to the Getsemani district. It did not match the description given to us at all and we were very disappointed, as this was our only day to see the city.
- we really appreciate that you were in communication with us the entire trip. The transportation vehicles and drivers were amazing.
Hotel Reviews
Great hotel but not a great location. Be aware of the very loud noise on weekends as music is played until 4am.
Clean, modern, great location!
Beautiful, a lot of amenities, very clean. Wish there were more umbrellas available. Did not like how water activities were only available from 11am-1pm and only 1 per person.
Activity Reviews
Did not match description given to us, very short and missed several aspects
Ziplining was pretty short experience. Would recommend to try to time it closer to lunch so there isn't much waiting around. Rafting experience was really nice but little long. Not worth the 3 hour drive
Thank you very much for your thoughtful feedback and for traveling with us – I really appreciate your kind words about the overall trip, the guides, and our on-the-ground support.
At the same time, I’m sorry that some parts did not meet your expectations. We will definitely review the Bogotá tour timing, the missed stop in Medellín, and the scheduling at Río Claro with our local partners. I’m especially sorry about the Cartagena tour, as it clearly did not match what was planned... Read more