Chile desert , Chile - Oct 19 - Oct 21, 2018

Traveler: Sophie R. - Local specialist: Martin Ogawa

Martin was easily contactable and helpful in providing tours, and selected some perfect tours for us in the end. However it was hard to determine the exact day itineraries to see what was involved. It would have been useful to have been sent final overviews to what each day covered and what was included with more information than was provided. This lead to a bit of confusion on arrival as there was a misunderstanding of the plan for the day and being dropped at the hotel for lunch when we thought we were out all day, and when we were late being picked up on day 1 we weren't sure who to contact.

The local agency was very good - very knowledgeable guides and great trips.

Martin Ogawa profile photo
Martin Ogawa, local specialist, responded to this review:

Hi Sophie,

Thank you very much for taking your time to write your opinion over the trip. We are really sorry to hear that maybe vouchers were confusing, certainly, we will improve them to be as much clear as possible.

Is great to know that you've enjoyed the trip. We will be very happy to welcome you back in Argentina and Chile every time.

Hope you have a great start of the year