Rick

Iceland northern lights and waterfalls, Iceland - Nov 11 - Nov 17, 2017

Shaky. Definitely made it right - but I think we all would have preferred a smoother communication channel and not necessarily between us and Chris but rather getting the needed info to us to smooth the process i.e. direct contact info for accommodations (phone #'s!), the very important knowledge that an accommodation does not accept credit cards even though the reservation was secured with a credit card. Little things that need to be tightened up.
We could book through booking.com ourselves and accomplish the same thing, we were looking for the "smoothing" aspect using Kim Kim.
As for the suggestions of places to visit and time to allow, I think Chris did an exceptional job! All of the accommodations were perfect for our trip and the vehicle suited the terrain we were traversing.
Despite the various hiccups, we all loved Iceland and our experience overall.