Hello,
I found the experience to be good overall. I especially enjoyed the Tremisana lodge in South America and the folks at Marc's treehouse were very accommodating. They had not received my requirement or did not accurately record my requirement for an ensuite but they switched rooms without any problems.
It happened to be a low season and the switch perhaps could not have been possible during the high season.
Initially I found Carla, my kimkim travel agent to be hard to get a hold of but she explained that she had been out of reach because she was at a conference. I found her colleague (who took over from Carla on the day to day details of my trip) to be very responsive and helpful.
Regards,
Vinita