When glitches happen Fenne was there
Aug 31 - Sep 18, 2023
Mar created a fabulous trip for us. We were interested in the Fjords and the Lofotons. Mar reserved excellent hotels and excursions. We had a fabulous time. There were several glitches that we created and team member Fenne answered middle of the night calls to fix everything. What could go wrong you ask? Well, I got to the airport with the passport that outdated 6 weeks later, not the new one. We were refused admittance on the international flight from the US. So I frantically worked with the airlines to get tickets for the next day and Fenne managed the hotel and excursions that were missed. What about checking out of a hotel whose computer was down and we couldn't verify whether I had charged dinner to the room or to my credit card. Called Fenne and she managed the problem so I could go on without worry about that detail. What about cancelled flight to Oslo and delayed arrival? Called Fenne while riding in taxi to another airport and she notified the hotel. Life happens while traveling especially at night and on weekends and having a responsive understanding agent was a huge contributor to my wonderful trip. Thank you Mar, thank you Fenne!!!!