India 2018 - Jun 15 - Jun 24, 2018

Traveler: Barbara F. - Local specialist: Bhupendra Singh

Booking the trip was fine, but once I got there I did not receive the services that I booked. So many important details were left out of the itinerary. I wish I could talk about my guide, but I wasn't given one. I was given a non English speaking driver. I can't talk about memorable experiences because I didn't get to enjoy any villages to meet local people and had no one to translate for me. The local tour company couldn't believe I wasn't given a local guide. This was the WORST TOUR I have ever taken. It would have been way better and less expensive to book my own driver. I even paid my entrance fees which were suppose to be included. I would like to see a breakdown of how the $1900 is dollars was spent. In my opinion, I did not receive the services that I paid for. This should be an embarrassment to your company @

Bhupendra Singh profile photo
Bhupendra Singh, local specialist, responded to this review:

Dear Barbara,

We value your feedback and it was a pleasure meeting you last night in Delhi.
I am extremely sorry that you did appreciate the trip. The guide was included as it could not have fit in your budget. During our conversation before finalising the trip, you had mentioned that you love travelling alone and you have been doing since last many years. Therefore, I did not include the guide. As far as cost is concerned, I assure you that price quoted was apt. If you just visit the... read more

Dear Barbara,

We value your feedback and it was a pleasure meeting you last night in Delhi.
I am extremely sorry that you did appreciate the trip. The guide was included as it could not have fit in your budget. During our conversation before finalising the trip, you had mentioned that you love travelling alone and you have been doing since last many years. Therefore, I did not include the guide. As far as cost is concerned, I assure you that price quoted was apt. If you just visit the website of hotel/camp, you would see, 60% of your budget is covered by booking accommodation.
Thereafter, you had a comfortable Car - Creta along with Chauffeur. Generally, in Ladakh, everyone provides Sumo which does not have enough comfort.
Despite the fact that you did not have the guide, our representative in Leh (04days)had met you every day and even we sent our representative in Pangong Tso Lake to take you around. Even we followed up telephonically at the various occasion to enquire if you needed anything else. I can assure you that no local company would have done what we generally do.
Our motive has always been to make all our guest happy and make their trip to India as a memorable experience. We will work on your precious feedback and will ensure that in future, no such incident occurs.
I am sure that you would give me another chance to make your travel arrangement in the northeast part of India.