I don't know what I paid for with KimKim - trip was outsourced to another local travel agency.
Greece
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Oct 16 - Oct 20, 2025
The first interactions with Chris were great and he was always quick to respond and provided great detail. In retrospect though, I think I should have demanded a phone call so that I could have talked to Chris directly and truly understood the service he was providing. I thought I was interfacing with a local and getting some local knowledge and expertise that would be carried on during my trip as rather promoted and promised on KimKim. I was quite surprised to receive a communication post payment to KimKim and only about 7 -10 days prior to our departure that our whole booking was outsourced to some group I had no knowledge about of Travel12 MAMKITA and a new contact named Christos for whom I had never heard of nor spoken to. In fact, the notification specifically said "local partners don't recognize KimKim and therefore may be confused" - well I was confused!! And, nothing from Chris?? Once actually on the trip, Travel 12 Mamakita and outsourced yet again to Luxury Tours and apparently a couple of different car services.
Therefore, I really don't know what I paid for with KimKim? And while Chris told me that things would be winding down as far of the season on Naxos -- frankly that was way off too -- the hotel where were were staying was literally the ONLY hotel open at the beach -- not one single restaurant or hotel, market, bar, restaurant was open - so not one single restaurant recommendation was accurate - all were closed. I really thought a local would have known this?
I just believed there was no value added and I likely paid 40 -50% more that I should have or for what I could have simply booked on my - Certainly Chat GPT could have laid out the trip I got.
Once in Greece, I had yet another new contact on WhatsApp named Dimitris? Once I did experience problems on my trip with my flight back to Athens being canceled, I received little assistance and ultimately found my own way to the port of Naxos and booked a ferry. A strong text exchange had to occur to get the local agency, (now yet another contact named Tasos) to re-organize a private transfer pick up at the ferry versus the airport which had been paid for -- that private transfer did end up happening but was ultimately refused unless and until we paid more? What they finally organized was a taxi.
So overall - it was "ok"? I just don't know what KimKim did. They were recommended by a friend who had a good experience but my experience not so much. Doubt I would do again.
Hotel Review
Activity Reviews
Very knowledgeable and was actually a local.
Elizabeth was the guide and she was quite passionate as a generational Naxonian, she gave great insight to the culture and people of Naxos.
I think we just got lucky on this one - Billy aka "Billy the Bear" was the highlight of the trip. Was very friendly and engaging. He was passionate about making sure we had a great day given that we had challenges with the island essentially being finished for the season. He gave us a lot of local information about the island and some personal stories. He was just a very joyful person and seemed to really enjoy his work.
It was a taxi - what can I say. He was there when we arrived so we were happy for that but didn't speak english, threw bags in the car and took us to the hotel. Very transactional - not bad but certainly not a "private transfer" or any executive or special service.