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Clemens made the experience possible for us to have a wonderful family vacation together. Traveling with young adult children was the best thanks to the experiences Clemens set for us.
Switzerland | Dec 14 - Dec 23, 2024

R
Robin L.
Los Angeles, CA | Reviewed on Jan 18, 2024

Overall, the trip was outstanding. And Clemens was very helpful and attentive throughout our entire trip. And he was very helpful prior to the trip with all my questions! This was the first time using a travel agent to book everything and Clemens helped us feel spoiled! Below are comments regarding our experiences. In Italy we heard from the travel person that Clemens put us in touch with, via text each day. They were very informative and helpful:

Transportation: All pick-ups and drop offs were so helpful. All drivers were on time, professional, and the vehicles were clean and the right size to carry all our luggage!! The water taxi in Venice was a nice surprise and so fun for us!

Trains: All trains rides were exactly as Clemens said they would be. First class!

Hotels:
• Zurich: Hotel Schweizerhof: We give 5 stars to this hotel. Outstanding rooms and staff. Great breakfast
• Maloja Palace Hotel: not a 4-star hotel as advertised. It is more a 3. Very old and rustic. But clean. A nice budget hotel if that is what you are paying for. Amin the manager was very helpful, nice, professional, and overall, a great person. He made our experience in the area wonderful!
• Hotel Terminus Como: Nice hotel. But the shower in the middle of the room was strange. No privacy for shower or toilet room. 5 star breakfast!
• Milan: hotel was like a conference hotel. Nice rooms but too crowded.
• Venice: Hotel Boutique Santa Croce: Very nice boutique hotel. Small and cute themed rooms.
• Florence: Hotel Gallery Art. Not a 4-star hotel anymore. Needs major renovations. Had a sewer smell throughout the hotel. Front desk and bellman staff were very nice and professional. I would not recommend this hotel again until renovated.

Tours:
• 12/24: Best of Switzerland: Tour guide Anni was very enthusiastic and knowledgeable. Great tour of everything. Give this 5 stars!
• 12/25: This was advertised as a tour of Lucern. But really it was just a bus ride to get there. When we got dropped off tour guide said he would be back in 5-1/2 hours and left. We had a very nice “self guided” day. But decided to take the train back to Zurich and not wait for the bus. Tour not as advertised.
• 12/30: Walking tour of Como. Tatiana was amazing. The tour was very informative, and we saw so much. She was knowledgeable, friendly, and professional. 5 star tour!
• 12/31: Tour was not that great. She did not show us anything interesting and was not that knowledgeable.
• 1/2/24: Tour guide was 5 star!. She was knowledgeable and entertaining. Diana showed us everything in Venice and the gondola ride was great. Just like in the movies!
• 1/4/23: Cooking lesson was our favorite of the entire trip. Highly recommended this 5 star experience. She was fantastic and the food was 5 star!
• 1/5/24: Tour was 5 star. He quickly changed from a church tour to a Jewish history tour at our request. We appreciated that very much.

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jan 18, 2024
Dear Robin, Thank you so much for taking the time to share your detailed feedback about your recent trip. We're thrilled to hear that overall, your experience was outstanding and that you felt well taken care of by Clemens. It's wonderful to know that our efforts to provide attentive and personalized service are resonating with our clients. We appreciate your comments on each aspect of your trip: Transportation: We're glad that the punctuality and professionalism of our drivers added to... Read more

Dear Robin,

Thank you so much for taking the time to share your detailed feedback about your recent trip. We're thrilled to hear that overall, your experience was outstanding and that you felt well taken care of by Clemens. It's wonderful to know that our efforts to provide attentive and personalized service are resonating with our clients.

We appreciate your comments on each aspect of your trip:

Transportation: We're glad that the punctuality and professionalism of our drivers added to the convenience and enjoyment of your journey. The water taxi in Venice is indeed a special touch we love to surprise our clients with!

Trains: It's great to hear that the train rides met your expectations and provided a comfortable first-class experience.

Hotels: Your detailed feedback on each hotel is extremely valuable. We're delighted you enjoyed the Hotel Schweizerhof in Zurich and the Boutique Santa Croce in Venice. We take note of your concerns about the Maloja Palace Hotel and the Hotel Gallery Art in Florence and will reassess these options to ensure our future recommendations align with our standards.

Tours:

Best of Switzerland & Como Walking Tour: We're happy to hear that guides like Anni and Tatiana made these experiences memorable with their enthusiasm and knowledge.
Lucern Tour: We apologize that this tour did not meet your expectations. We'll review this with our partners to ensure accurate descriptions and expectations are set for future clients.
Venice and Jewish History Tours: Your positive feedback about these tours and guides is much appreciated, and we're delighted that they were highlights of your trip.
Cooking Lesson: It's wonderful to hear that this was your favorite experience! We love offering unique activities that allow our clients to immerse themselves in local culture.
Tour on 12/31: We're sorry to hear that this tour did not meet the mark. Your feedback is crucial, and we'll be looking into this to understand and improve our offerings.
Your insights are invaluable in helping us refine our services and ensure that all aspects of our trips meet the high standards we strive for. We're committed to continuous improvement and your feedback plays a key role in that process.

Thank you again for choosing us for your travel needs. We look forward to the opportunity to serve you again in the future, ensuring your next trip is nothing short of exceptional.

Warm regards,

Clemens

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