Athens, Santorini and Naxos
Greece | Sep 24 - Oct 2, 2022

K
Katherine R.
Arlington, MA | Reviewed on Oct 12, 2022

This was my first time using any kind of travel agency to plan a trip and Chris did not disappoint! I was initially nervous about using a virtual company with minimal insight into cost, but Chris made sure to assuage my concerns along every step of the way. I was able to provide specific guidance on what we wanted, and Chris helped fill in the gaps, share insider recommendations, find great local vendors, and most significantly coordinate all the flight/ferry/transfer logistics that had me looking for a travel agent in the first place. It was an incredible trip and I would definitely consider using KimKim again for our next international adventure. My only piece of feedback would be for there to be more visibility into the vendors that KimKim partners with once everything is booked and paid for. The names of the vendors we did our activities with weren't proactively shared and I would have liked to have been able to look them up in advance, which would have afforded us some more flexibility and control over our itinerary.

Hotel Reviews
Cyano Suites
Naxos

What a hidden gem. Hands down the nicest place I have ever stayed. The location was incredible, with sunset views over the Temple of Apollo from the bedroom balcony (one of THREE balconies in our room!). Exceptionally clean and peaceful. The suite is just far enough from the busy harbor walk to be quiet and secluded but within a ten minute walk of everything you need, including several excellent restaurants. And the breakfast is not to be missed - a tantalizing display of local dishes, fresh fruit, and pastries all homemade by the proprietor's family!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Olia Villas & Suites
Imerovigli

Located in the middle of the caldera, it's certainly picturesque - but the pictures can be deceiving. Our hot tub was essentially in the middle of a public sidewalk and afforded absolutely no privacy. The furnishing is sparse and many of the items are in poor condition. The concierge was extremely pushy and rude, criticizing our itinerary within moments of meeting and pressuring us to cancel our plans to sign on with other vendors he no doubt has a kick-back arrangement with. We were treated less like welcome guests and more like inconvenient rubes. I understand it may be the end of a long tourism season, but it's Santorini - the entire local economy is driven by tourism. For the price, I'd expect to be have been treated with at least the warm welcome I experienced elsewhere in Greece, plus better quality amenities. You can probably find a nicer, more welcoming place for the cost.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 13, 2022
Dear Katherine, Thank you so much for your detailed feedback and review of my (& the team's) services , as well as your appreciation and kind words regarding my help and suggestions during your trip. This is what we long for, the chance to help you on the spot and ensure a flawless and smooth experience! I'm very happy that you liked the hotel in Naxos, we constantly get stellar reviews for that establishment, as well as the owners, who offer a personal touch to their hospitality.... Read more

Dear Katherine,

Thank you so much for your detailed feedback and review of my (& the team's) services , as well as your appreciation and kind words regarding my help and suggestions during your trip. This is what we long for, the chance to help you on the spot and ensure a flawless and smooth experience!

I'm very happy that you liked the hotel in Naxos, we constantly get stellar reviews for that establishment, as well as the owners, who offer a personal touch to their hospitality.

Regarding your note on the vendors, I understand your point, however we are bound by confidentiality agreements with them and thus cannot disclose them. We work closely with local partners who are constantly re-evaluated and vetted, so as to offer our travelers nothing short of the best.

Finally, I understand that the accommodation in Santorini, which you had booked yourself, was not up to your standards. This is another reason we usually advise our travelers to let us handle all parts/elements of their trip, so as to ensure that everything is up to the standards and compatible with the rest of the components. I hope that we will be able to do so in your next trip with us, in Greece and/or Italy, which we also work with!

Wishing you smooth and pleasant return to everyday life, with wonderful memories keeping you company until your next adventure.

Take care and happy & safe travels!
Chris