Robert

Jerusalem petra , Jordan - Mar 24 - Mar 29, 2019

Traveler: Robert K. - Local specialist: Carmen Scholten

The guide and car assigned to us for a VIP trip is inferior.

Guide has not taken the time to properly guide.
He was so rushed and quite annoying.

We had an excellent private trip in South America and this one was below standard the guiding etc.

Fortunately Jordan is a great country to visit.

Carmen Scholten profile photo
Carmen Scholten, local specialist, responded to this review:

Dear Robert,

Thank you for your feedback. This is valuable for us.

I am sorry you experienced this. However, there haven't been any VIP arrangements. You have paid for a private trip, but you and the group haven't been wanting to add any surcharges or supplements, to make the trip more comfortable, to save on costs. I do agree with you that the guide and transfer was not as you would have expected, but this is an overall problem in Jordan where we have to deal with government policies... read more

Dear Robert,

Thank you for your feedback. This is valuable for us.

I am sorry you experienced this. However, there haven't been any VIP arrangements. You have paid for a private trip, but you and the group haven't been wanting to add any surcharges or supplements, to make the trip more comfortable, to save on costs. I do agree with you that the guide and transfer was not as you would have expected, but this is an overall problem in Jordan where we have to deal with government policies that are not beneficial for the service levels throughout the trip. Again, I'm very sorry that this happened and we will certainly inform future customers better.

I'm glad you've enjoyed your Jordan Trip and thank you for traveling with In2Jordan!

Warm regards,

Carmen