Verify Events
Spain | May 17 - May 25, 2023

Stephen
Stephen Z.
Sarasota, FL | Reviewed on May 27, 2023

Entire trip met our expectations regarding hotel quality, logistics and service by Marina and The Espiritu team.

Our issues were all with booked events.
The coordinator, Carlos, for the Alhambra tour directed us to stand alone at the wrong meeting point without asking a question. Then he failed to look for us while we stood only 15 meters away. Luckily, we found Edo in the Alhambra and had a great experience.
The flamenco show started 30 minutes before our scheduled time.
The tapas tour started 30 minutes after our scheduled time.

Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Jun 01, 2023
Hi Steve, thank you so much for taking the time to write your trip review! It has been a real pleasure working with you on the design and planning of your trip to Spain. The flamenco changed their starting time and did not notify us so we could not let you know about the change of the starting time, I will refund you the activity as it is unacceptable. Regarding the incident with the Alhambra, it is indeed difficult to find your guide with all the travelers meeting their guide at the same... Read more

Hi Steve, thank you so much for taking the time to write your trip review! It has been a real pleasure working with you on the design and planning of your trip to Spain. The flamenco changed their starting time and did not notify us so we could not let you know about the change of the starting time, I will refund you the activity as it is unacceptable. Regarding the incident with the Alhambra, it is indeed difficult to find your guide with all the travelers meeting their guide at the same time. Unfortunately, the Alhambra does not let any guide to have a company logo and this makes the task of finding your guide more difficult. I appreciate your feedback and I hope that despite these incidents you had a wonderful trip in Spain :) I look forward to working with you in the future. Warmest regards, Marina