Trip planning was handled 10/10. Laurel was p...
Sep 23 - Oct 8, 2023
Trip planning was handled 10/10. Laurel was pleasant and easy to work with. She got what we wanted and was able to push back on one or two things that we were not sure about and ended up loving.
During the first 3 days of the tour, 4 things went wrong- no communication on cancellation of whale watch, they didn’t have our reservation for the tower in Auckland, rental car was not scheduled properly, and we missed our tram dinner due to a scheduling mistake. We still loved nearly every second of NZ. And the next 12 days were basically perfect. But KimKim should evaluate why the planning and communication wasn’t better early on the trip.