Trip planning was handled 10/10. Laurel was p...
New Zealand | Sep 23 - Oct 8, 2023

P
Paul R.
Live Oak, CA | Reviewed on Oct 18, 2023

Trip planning was handled 10/10. Laurel was pleasant and easy to work with. She got what we wanted and was able to push back on one or two things that we were not sure about and ended up loving.

During the first 3 days of the tour, 4 things went wrong- no communication on cancellation of whale watch, they didn’t have our reservation for the tower in Auckland, rental car was not scheduled properly, and we missed our tram dinner due to a scheduling mistake. We still loved nearly every second of NZ. And the next 12 days were basically perfect. But KimKim should evaluate why the planning and communication wasn’t better early on the trip.

Local specialist: Laurel Thachuk
Laurel
Laurel Thachuk
Local specialist in Wanaka, New Zealand | Replied on Oct 20, 2023

Hi Paul,

Thank you for your feedback, it is very valuable to us. We were equally disappointed with the issues from suppliers during your trip. We have since followed up and they offer their apologies for any inconveniences caused. A refund has been applied to your account accordingly

I hope you enjoyed your time in New Zealand and will be back to visit again one day!