Yay Kimkim!!!
Costa Rica | Aug 1 - Aug 10, 2022

Sherrie
Sherrie D.
Los Angeles, CA | Reviewed on Oct 05, 2022

We were so pleased with how easy it was to book our trip w/KimKim. Loved how it was all done online, easy breezy. Our guide, Olman, was so responsive and quick to make adjustments as requested. He curated the perfect trip for our family of 4 (two kids 10 and 7), and when my son had an unexpected accident, they were SO incredibly helpful and accessible at all hours.

Day 1: Arrived late night into SJC and as promised our ride was ready and waiting to take us to our hotel, The Radisson, not... read more

We were so pleased with how easy it was to book our trip w/KimKim. Loved how it was all done online, easy breezy. Our guide, Olman, was so responsive and quick to make adjustments as requested. He curated the perfect trip for our family of 4 (two kids 10 and 7), and when my son had an unexpected accident, they were SO incredibly helpful and accessible at all hours.

Day 1: Arrived late night into SJC and as promised our ride was ready and waiting to take us to our hotel, The Radisson, not too far from the airport. Perfectly adequate for an overnight stay. We literally just slept. Hotel breakfast was meh, but again adequate.

Day 2 (sorry, it's long, but relevant): Radisson hotel breakfast was just meh, but fine. Our driver was ready and on time for the 4 hour drive to Puerto Viejo. Note that the drive feels LONG. Much of the road is under construction so it isn't particularly pretty, and because there are so many trucks, the fumes were annoying. We were so excited to reach our hotel, Le Cameleon, which was lovely. Very boutique, though we weren't so thrilled with the service of the one young woman that seemed to always be working the front desk. So unhelpful. I really wish I could remember her name. Never smiled. Never followed through when we made a request (a box of tissue in our room, that the hotel jacuzzi be turned on..). Because our room wasn't ready when we arrived, we went to the hotel restaurant on the beach which was very pretty, but VERY SLOW, so plan accordingly if you have a tour to catch. We weren't actually able to eat our breakfast the next morning, because our driver was on-time and breakfast (despite having a reservation 90 minutes before our pick up time), had to be packed to-go. Anyway, back to today and our unfortunate incident. The restaurant had aerial trapeze ribbons freely dangling from the trees (they offer lessons), which many children were playing on, so of course our kids joined in. Moments later, our son fell HARD from the ribbons and as we found our later, he broke his collarbone. No one from the restaurant acknowledged the injury or helped in any way. The woman at the fort trek was SO unhelpful when we asked about a doctor. She have us a business card and said that they "may or may not be open." Didn;t offer to call or anything, while my son is sitting there in pain, saying he's going to throw up and sweating profusely. She eventually burdened herself enough to call a taxi for us. While there are private doctors in Puerto Viejo, the only doctor open did not have an x-ray machine, so after being seen by him, we drove 90 minutes into Limon via taxi to be seen at the public hospital. BUT, here's where KimKim was great! I called them to find out what would happen if we needed to cancel our trip which had only just begun. They were SO nice and reassuring, They offered to translate with the doctors at the hospital (apparently there aren't many English speaking doctors at the public hospitals) and assured us that IF we needed to cancel that they would help us to reschedule or get refunds. Fortunately, his injury did not require cancellation, but we did have to alter some of the activities in our itinerary, which they happily did, still taking our interests into account. When we finally returned to the hotel, there was ONE bright light--a young man named Daniel that was SO helpful and concerned. He checked in on us for the rest of our stay and was so kind to our son. Thank you Daniel!

Day 3: Believe it or not, our son was a total trooper and wearing his sling, we were able to do the Hike at Cahuita National Park. A MUST DO. We saw SO many animals (boa contrictor, golden viper, howlers monkeys, golden orb spiders everywhere, sloths, very curious raccoons). Be sure to eat a great breakfast, bring water, snacks and a swim suit. It's a long hike and comes with a late lunch so snacks are good.

Day 4: Jaguar Nature Preserve. Super cool experience. Up close and personal and the volunteers are really knowledgable. Go and support a good cause. Oh, when we arrived, they had our reservation, but said they never received payment. I immediately called KimKim and they immediately called the preserve and it was cleared up within moments. This was the only scheduling snafu we encountered. After the tour of the preserve, our driver picked us up at the hotel for the FIVE hour drive to Arenal and The Springs hotel. OMG, did we NEED this beautiful hotel after the stressful injury and all of the driving. It was just stunning. Five-star all the way.

Day 5: Picked up early from the hotel and headed for a boat cruise. This wasn't;t on our original itinerary, but the La Fortuna waterfall hike was out of the question given our sons injury. It actually worked out great. The boat was lovely and again, SO many animal sightings. Monkeys, Caiman, Basilisk lizards, etc.

Day 6: Just enjoyed THE Springs. Needed this relaxation day for sure. Tropical drinks, beautiful hot springs and a stunning volcano. Be sure to go down to the Adventure Center and soak in those Springs. It was a total highlight.

Day 7: On our way to Montverde Lodge and Spa via van, boat, and van again. Pretty cool. The Lodge was great, though several areas are under construction. We LOVED the mid-century modern architecture in the middle of the rain forest. Even if you don't stay at the Lodge, PLEASE do yourself a favor and eat at the restaurant. My husband is a chef and total foodie (so complains alot), but this place was INCREDIBLE. We usually stay away from the hotel restaurants and try to eat more locally, but this place was killer! If you do stay at the Lodge be sure to have breakfast in the Orchid room. So pretty. Here we did a night hike. Didn't get so lucky with the animal sightings, but it's still pretty cool to hike through the rainforest at night.

Day 8: Zip lining, butterfly garden and sloth sanctuary all in one place. This was one of our favorite days. Getting up close with the sloths was a highlight and the zip lining was a kid favorite. My son was even able to go with his sling, they just had a guide accompany him, which was great. The lunch at the restaurant was also pretty delicious.

Day 8: Sadly back to San Jose and the Hampton Inn. We arrived in the early afternoon so we had some time to explore San Jose. The hotel is directly across the street from the airport, so a super convenient option.

All in all, we really loved our trip to Costa Rica and HIGHLY recommend using Kimkim to plan. They were so easy and so helpful. Our guide was fantastic. Thank you OLMAN (and sorry it took me so long to finally write a review ;-)!!!

Hotel Reviews
The Springs Resort & Spa at Arenal
La Fortuna

Just do it!!! It's everything that you hope it will be and more. The staff are so friendly and helpful. The restaurants are pretty darned good. The amenities are awesome. The rooms are spectacular and the beds are SO comfy. The hot springs near the hotel are wonderful, but be sure to go down to the Adventure Center to explore the hot springs down below which are scattered throughout the rainforest. So relaxing! Be sure to reserve a full day just to explore and enjoy the hotel with no other tours/activities planned. You need it!

Authenticity & Character
Location
You're in the middle of a rainforest, with a stunning volcano view and hot springs scattered all around. What's not to love?
Staff
Everyone was so happy and helpful. Always smiling and ready to help with any needs.
Cleanliness & Comfort
Those beds!!! I actually took picture of the linens so I can try to find them at home.
Monteverde Lodge & Gardens
Monteverde

The lobby is just gorgeous. That mid-century modern vibe in the rainforest is just too cool. Plus, it's walking distance to town, which is great. Best part of this hotel--the restaurant. OMG!!! We usually like to eat away from the hotel to really get local, but the food was just too good. The cocktails were amazing, the ambiance, the service. Please stop in for a meal or a drink even if you aren't staying at the hotel. The only reason we deducted a star was because there is construction going on (including around the pool).

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Reviewed on Oct 06, 2022

Hello Sherrie,

Thanks a lot for your detailed review, it helps us to continue improving our services!
I am so happy to know your family had a terrific time in Costa Rica.

Let's hope this was not the last time you visit us!

Pura Vida,
Olman