I am incredibly impressed with the customer s...

Galapagos Islands | May 8 - May 14, 2026

I am incredibly impressed with the customer service provided by the team at KimKim! It was wonderful to not worry about ANYTHING - even all the taxis and boat trips were scheduled and paid for. We felt so taken care of and respected by everyone.

Veronica was our favorite guide. She was so knowledgeable and eager to answer our questions. One of my favorite moments was day one at Rancho Primicias - having lunch and watching the tortoises roam. I also loved our snorkeling and kayak experience at Concha Perla - we saw so much wildlife and had such a serene experience. The only struggle was that this guide did not speak any English on this tour - we of course understand that it is not something to expect, but all of our other guides did speak some English. The up side was I know a little Spanish so I was able to translate a bit for my mom and practice my own Spanish!!! :)

Fabricio was wonderful too - we loved our trip to North Seymour to see the frigates!!!

Overall, 100/10 experience and it was worth every penny. So happy and pleased with it all!!! Thank you!!

Hotel Reviews

Hotel Fiesta

Puerto Ayora

Incredible location and beautiful pool! We loved Gabriel - he was so kind and helpful!

Authenticity & Character

The pool was very lagoon-like. So beautiful and relaxing!

Location

Staff

Gabriel - so kind and went out of his way to help us.

Cleanliness & Comfort

Hotel La Laguna

Puerto Villamil

Our room overlooking the bay was incredible! We loved hearing the flamingoes from the balcony. The downside to this hotel was hearing street noise - there was a dog barking through the night on both nights we stayed there. I know this is not something that can be helped, though!

Authenticity & Character

Water on each floor, the open air concept, the breakfast on the third floor

Location

Right next to the bay with the flamingos and around the corner from wonderful shopping and food.

Staff

I cannot remember names, but all the staff at the front desk were wonderful! Two younger men.

Cleanliness & Comfort

The bed was great and we loved the room!

Activity Review

Visit to the Charles Darwin Research Station

Puerto Ayora

This was the last stop of the day for us on day 1 and we had already had a full day (plus waking up at 5am for a flight), so we were a little too tired to enjoy it fully. We wished it would have been scheduled for a different day so we could have gone to the hotel to rest. But otherwise, we loved seeing the baby tortoises and Lonesome George!

Quality of Experience

Guides, Drivers and Staff

Transport