Kimkim Trip Reviews for Galapagos Islands

Reviews from actual kimkim travelers. We publish all reviews.
4.8
(15 reviews)
Read 15 verified reviews by travelers who booked their trip on kimkim.

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Land based adventure, Galapagos Islands - Jul 20 - Jul 27, 2019

Traveler: Raeanne M. - Local specialist: Edwin Vega

We had a most memorable trip. From our conversations via message with Edwin, who answered all my queries, to Karla who met us at the airport and then guided us through her Galapagos. Her passion and knowledge for the Islands was evident and she was patient in explaining all the different flora and fauna. She was so accommodating with me when we had to do the 3x 3 hour boat trips as I can get sea sick and also helped out a complete stranger who was really sick on one of the trips. We enjoyed... read more

We had a most memorable trip. From our conversations via message with Edwin, who answered all my queries, to Karla who met us at the airport and then guided us through her Galapagos. Her passion and knowledge for the Islands was evident and she was patient in explaining all the different flora and fauna. She was so accommodating with me when we had to do the 3x 3 hour boat trips as I can get sea sick and also helped out a complete stranger who was really sick on one of the trips. We enjoyed having our own free time and Karla’s suggestions for dinner.
I was great to have someone who spoke Spanish and knew the ways to get tickets, where o go and the best places to sit.
The different activities were good but I would suggest offering to be able to bike ride the wetlands on Isabela Island so that the wall of tears could be reached as well. Also just something a bit different as we enjoy bike riding. Or maybe offer it as something that could be done on the free afternoon.
Taking into account where we were, I felt the first stay on San Cristobel was just adequate. Santa Cruz’s Hotel was lovely but Isabela Island hostel was very basic. Our room was next to a generator that constantly went off. The ‘taxi driver’ was the son of the hotelier. He was not friendly, drove like he was on a car rally and totally did not understand his clients.
That was really the only down side to an otherwise memorable trip to the Galapagos!! Thanks kimkim

Ps- other that me losing my necklace that will hopefully be at one of the hotels!!
Raeanne and Colin McLean

Edwin Vega profile photo
Edwin Vega, local specialist, responded to this review:

Hi Raeanne!

Thank you for the feedback and the photos, they look amazing! :)

I´m so glad to hear your comments :) It´s nice to hear that your vacations went well and that you are returning home with great memories and experiences. Additional, thanks for your suggestions.

With respect to your necklace, we have found it and we will send it to your home :).

Warmest regards,
Edwin

Lynette

Trip to galapagos islands with amy & jeanne , Galapagos Islands - Jun 28 - Jul 2, 2019

Traveler: Lynette V. - Local specialist: Gabor Csizmadia

Bob and I truly enjoyed our time on the Yacht Anahi. The staff was warm and very helpful. Any request was immediately attended.

Our cabin was spacious and comfortable. We were surprised to find that it was bigger than the hotel room we had in Quito! We had all of the amenities and then some! Couldn’t have been happier.

Our guide, Gallo, was extremely knowledgeable, organized, efficient and funny 😄. He was informative on all aspects of the Galapagos - flora, fauna, birds, reptiles,... read more

Bob and I truly enjoyed our time on the Yacht Anahi. The staff was warm and very helpful. Any request was immediately attended.

Our cabin was spacious and comfortable. We were surprised to find that it was bigger than the hotel room we had in Quito! We had all of the amenities and then some! Couldn’t have been happier.

Our guide, Gallo, was extremely knowledgeable, organized, efficient and funny 😄. He was informative on all aspects of the Galapagos - flora, fauna, birds, reptiles, sea life...we left this trip with a lot more than we bargained. We can’t wait to return and visit the other islands that weren’t part of this trip.

The food was delicious. Karen is a great chef and produced wonderful meals each day. My only suggestion is to offer snacks that are readily available to the guests...like a bowl of fruit. Snacks were available when the crew put them out after an occasional excursion, not all excursions, and were in the form of a bowl of potato chips or pork rinds. Things we don’t normally consume. No real options.

Lastly, the jacuzzi on the second level was not utilized. Twice I requested turning on the unit and was met with a “later” excuse that never materialized.

Overall, it was an amazing experience. Truly a trip of a lifetime. We are very grateful to the crew, our guide Gallo and Gabor at Kimkim.

Gabor Csizmadia profile photo
Gabor Csizmadia, local specialist, responded to this review:

Hi Lynette!

Thank you for the feedback and the photos, they look amazing! :)

I´m happy that your overall feedback is positive, and please accept my apologies for the issue with the jacuzzi, I will contact the crew directly and talk to them about this, as well as suggest having snacks available throughout the whole cruise.

If you plan on returning to Ecuador or maybe travelling to Peru or Bolivia, please count with my help!

Take care,
Gabor

Trip to galapagos islands, Galapagos Islands - May 27 - May 31, 2019

Traveler: Keri B. - Local specialist: Isabel Pérez

We enjoyed our 5 days of sailing in the Galapagos aboard the Fragata. Our guide, Roberto, was entertaining and knowledgeable about the islands. We especially enjoyed our interactions with the crew, namely Ramon and Jordan. They made our time aboard the boat fun by joining us for games. It was great to get to know them.

Overall, we had a great experience.

One suggestion is about snorkel gear rental. The Fragata website is not clear about cost of rentals. It lists a price for snorkel... read more

We enjoyed our 5 days of sailing in the Galapagos aboard the Fragata. Our guide, Roberto, was entertaining and knowledgeable about the islands. We especially enjoyed our interactions with the crew, namely Ramon and Jordan. They made our time aboard the boat fun by joining us for games. It was great to get to know them.

Overall, we had a great experience.

One suggestion is about snorkel gear rental. The Fragata website is not clear about cost of rentals. It lists a price for snorkel equipment. What is not clear is that this price is for either snorkel and mask OR fins. If you want the full package, it is double the cost.

Isabel Pérez profile photo
Isabel Pérez, local specialist, responded to this review:

Hi Keri! I'm happy you all had a great experience, especially with the crew!
I'm really sorry about the confusion with the prices for the snorkel equipment but thank you for letting me know! I will get in touch with the company so the website is reviewed and it clarifies the exact price of the full package.
Kind regards,
Isabel

Galapagos islands land-based adventure tour: 6 days, Galapagos Islands - Jun 18 - Jun 22, 2019

Traveler: Gretchen R. - Local specialist: Isabel Pérez

I am so glad I found this site. I was able to describe our interests, and Isabel put together a very nice itinerary that hit all our interests and maximized the use of our limited time, but still had some down time built in. Having a local "shepherd" us, first from the airport onto the bus/hotel, and then each morning to the group activity, took so much stress off of us (standing in line, buying tickets, wondering where the meet point was, etc.). We have traveled in many countries, but this... read more

I am so glad I found this site. I was able to describe our interests, and Isabel put together a very nice itinerary that hit all our interests and maximized the use of our limited time, but still had some down time built in. Having a local "shepherd" us, first from the airport onto the bus/hotel, and then each morning to the group activity, took so much stress off of us (standing in line, buying tickets, wondering where the meet point was, etc.). We have traveled in many countries, but this by far was maybe the smoothest and best thing I've ever done -- all the comfort of a local who speaks the language without the constraints of being tied to the same group/same activities each day. Once in Puerto Ayora, Karina checked us into the hotel and explained the itinerary for the coming week, including what activities, recommended footwear, etc. Karina was both personable and efficient - always on time to the minute, with the taxi right on time as well - no stress at all. The group tour (hiking and snorkeling - our two favorite things) with Fausto on Santa Cruz was a big highlight - great tour!

Isabel Pérez profile photo
Isabel Pérez, local specialist, responded to this review:

Hi Gretchen! I'm honestly really happy that although your days were limited, you were able to enjoy the diversity the Galapagos islands have to offer, even got to snorkel and hike the Sierra Negra volcano, which I believe is quite breathtaking. I'm glad the service was smooth and everything was clear for you as to what to do next, I will let Karina and Fausto know your thoughts!

Ultimate guide to diving in the galapagos, Galapagos Islands - Mar 25 - Apr 2, 2019

Traveler: Heather H. - Local specialist: Linda Schulz

Linda was absolutely amazing and put together the ideal itinerary for us which turned out to be the trip of a lifetime! Not only was she there for all the preparation and planning but when we arrived she was a total star in sorting out lost luggage, making sure we were ok, and even tracking down a lost pair of glasses that caught up with us by high speed boat just before we were about to leave. 5 stars is just not enough, Linda really was a life saver! I highly recommend Linda and Kim Kim, absolutely brilliant!

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

Hi Heather, I am more than happy to hear that you had unforgettable holidays (despite delayed luggage and forgotten glasses) - it was a pleasure to help you organize everything! Please don't hesitate to contact me in the future if you come to Ecuador again.
All the best for the three of you,
Linda

Trip to galapagos islands, Galapagos Islands - Feb 16 - Feb 23, 2019

Traveler: Lacey J. - Local specialist: Gabor Csizmadia

There were some slight variances from the descriptions but some were lacking while others were above and beyond expectations! Fernando was so great we felt as though we were leaving a friend after out short stay in Quito. Richard in Galápagos was very knowledgeable and clearly proud of all that he has learned. The day tours in Galápagos are not really as described although we enjoyed them thoroughly. I suggest contacting the excursion companies and request updated information.
When I look... read more

There were some slight variances from the descriptions but some were lacking while others were above and beyond expectations! Fernando was so great we felt as though we were leaving a friend after out short stay in Quito. Richard in Galápagos was very knowledgeable and clearly proud of all that he has learned. The day tours in Galápagos are not really as described although we enjoyed them thoroughly. I suggest contacting the excursion companies and request updated information.
When I look back at my trip I can only think how very perfect and wonderful it was! I will highly recommend Kimkim to friends.

Gabor Csizmadia profile photo
Gabor Csizmadia, local specialist, responded to this review:

Hi Lacey!

Thank you so much for your detailed feedback, I will definitely look into the trip description issue. I´m glad to hear that all in all you had a nice time on the enchanted islands :)

I wish you all the best and hope to hear from you soon!
Gabor

Ben

Trip to galapagos islands, Galapagos Islands - Feb 4 - Feb 8, 2019

Traveler: Ben J. - Local specialist: Mathias Onisseit

Overall the trip was absolutely amazing. It was also very easy to organise the trip through Kim Kim.
Two things to note were that on one day we sat on the boat stationary for 6 hours without a guide and weren't able to do anything as we waited for others to arrive.

Secondly, on our itinerary it was different to the itinerary the boat had for us on the last day. We had to go off by ourselves to see the tortoises and meant we were additionally out of pocket to go see this site as another... read more

Overall the trip was absolutely amazing. It was also very easy to organise the trip through Kim Kim.
Two things to note were that on one day we sat on the boat stationary for 6 hours without a guide and weren't able to do anything as we waited for others to arrive.

Secondly, on our itinerary it was different to the itinerary the boat had for us on the last day. We had to go off by ourselves to see the tortoises and meant we were additionally out of pocket to go see this site as another place was planned for the others. This was our last chance to see them so we had to do it at this time. The people on the boat said this was an issue with the people who made our booking.

Other than that, was a great trip.

Thanks for everything.

Ben

Mathias Onisseit profile photo
Mathias Onisseit, local specialist, responded to this review:

Hi Ben,

first of all, I thank you for travelling with us, I'm happy that you enjoyed the trip. Regarding the two points you mentioned:

1. On the first day, passengers tend to arrive at different times and activities begin when everyone is on board the ship (except for extreme delays). This way, nobody misses out any activity, for the first day there is only 1 activity scheduled in the afternoon. Unfortunately, the National Park is very restrictive regarding additional activities, only those... read more

Hi Ben,

first of all, I thank you for travelling with us, I'm happy that you enjoyed the trip. Regarding the two points you mentioned:

1. On the first day, passengers tend to arrive at different times and activities begin when everyone is on board the ship (except for extreme delays). This way, nobody misses out any activity, for the first day there is only 1 activity scheduled in the afternoon. Unfortunately, the National Park is very restrictive regarding additional activities, only those scheduled at certain times and places. This is why you couldn't do any additional activity the first day while waiting for the others to arrive.

2. For the changed program on the last day, I have to apologize, the ship had changed their itinerary slightly and we did not get notified. I will contact you through the chat to see how we can handle the additional expenses you incurred in order to get to Cerro Colorado.

Best,
Mathias

Trip to galapagos islands, Galapagos Islands - Dec 15 - Dec 27, 2018

Traveler: ramachandran v. - Local specialist: Linda Schulz

Overall I can sum up our experience as Excellent!! Thanks to Linda who did a wonderful job of getting the tour planning and arrangements taken care of. Our entire trip was very well organized and worked like a clock right from the day we landed in Quito. Linda worked methodically answering every question that we had during the planning process, customizing the minute details, dietary requirements, transportation, guide information etc. I liked the personalization of the whole package. I would... read more

Overall I can sum up our experience as Excellent!! Thanks to Linda who did a wonderful job of getting the tour planning and arrangements taken care of. Our entire trip was very well organized and worked like a clock right from the day we landed in Quito. Linda worked methodically answering every question that we had during the planning process, customizing the minute details, dietary requirements, transportation, guide information etc. I liked the personalization of the whole package. I would recommend Kimkim travels to anyone who considers planning a vacation to the Galapagos and Amazon. Great staff, very courteous and affordable.

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

Hi Venkat, great to hear that you have enjoyed your trip to Ecuador and Galapagos - I was more than happy to help you organize your vacation, and I hope to welcome you again one day in Ecuador to explore the rest of the country!
All the best for you and your family,
Linda

Effrosyni

Trip to galapagos islands, Galapagos Islands - Dec 24 - Dec 27, 2018

Traveler: Effrosyni K. - Local specialist: Linda Schulz

Linda was absolutely wonderful. She booked my last minute Galapagos trip . She was eager to help very responsive and knew the area really well. I am grateful for her help and I strongly recommend her to other travelers. Thank you Linda

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

I am happy to hear that you have enjoyed your time on Galapagos, Effrosyni! Thanks a lot for sharing your fotos with us - it looks like you have been able to see a lot of wildlife and beautiful landscapes in just a short time. Take care & safe travels!

Nora

Best of the galapagos islands: top places to visit, Galapagos Islands - Nov 13 - Nov 18, 2018

Traveler: Nora N. - Local specialist: Marielisa Terán

Our 4 day custom tour was nearly perfect. The only glitch was an early morning pick-up that didn't happen. I reached our contact person and we were instructed to hire a cab to deliver us to the pier (a 30 minute drive). I paid the driver $25.00 for which I was reimbursed 2 days later. All of our guides were professional, pleasant and very accommodating. Marielisa was our knowledgeable travel specialist and arranged quality tours, boats and helped with planning the itinerary. Thank you. KimKim helped to make our Galapagos Islands vacation the trip of a lifetime!

Best of the galapagos islands: top places to visit, Galapagos Islands - Nov 13 - Nov 18, 2018

Traveler: Colleen H. - Local specialist: Marielisa Terán

All went as planned... except I got sick, had to see a doctor a day before one of the trips to an island. I was told even though I called in advance, they would not refund my money for that day. She said the company who they contracted with said no, they would not refund it. I asked for the info of this company, supervisor, contact info, etc but I never received it. Very disappointing.

Patricia

Galapagos, Galapagos Islands - Sep 16 - Sep 21, 2018

Traveler: Patricia C. - Local specialist: Sina Städeli

We really enjoyed the whole trip. We found it was well planned. It ran very smoothly in terms of logistics. We particularly liked the itinerary and the scope of activities were simply great. All three islands are a delight. The food provided was, overall, extremely good. Zambo was very attentive and responsive.

The only recommendation we can give from our experience is related to the opportunity to have a dive. Unfortunately, the dive operation was not able to provide daily insurance cover,... read more

We really enjoyed the whole trip. We found it was well planned. It ran very smoothly in terms of logistics. We particularly liked the itinerary and the scope of activities were simply great. All three islands are a delight. The food provided was, overall, extremely good. Zambo was very attentive and responsive.

The only recommendation we can give from our experience is related to the opportunity to have a dive. Unfortunately, the dive operation was not able to provide daily insurance cover, something is commonly available in diving operations around the world in our experience. The expectation was that we would have already taken dive insurance before we arrived. As a result the only choice was to dive without insurance which we opted not to. We would advise Kim Kim to make their clients aware in advance that if they may wish to dive they must arrange their own insurance in advance. Or better still, Kim Kim partners with a diving operation able to provide daily insurance cover.

Saying that, this did not detract from our full enjoyment over snorkelling ar kicker rock.

Overall, we would recommend this trip to our friends.
Patricia & Martin

Sina Städeli profile photo
Sina Städeli, local specialist, responded to this review:

Hi Patricia & Martin,

We are glad that you enjoyed the Trip to the Galapagos Islands with us and thank you very much for your feedback.

Sina & the entire Galakiwi Team

Meggan

Best of the galapagos islands: top places to visit, Galapagos Islands - Jun 4 - Jun 7, 2018

Traveler: Meggan M. - Local specialist: Hugh Yarbrough

We had a great time on each of the tours you organized. Thank you!!

Hugh Yarbrough profile photo
Hugh Yarbrough, local specialist, responded to this review:

Hi Meggan - so nice to hear, thanks very much for the feedback!

Galapagos-cuenca, Galapagos Islands - Sep 14 - Sep 19, 2017

Traveler: Tom & Veree W. - Local specialist: Tariq Abo El Nor

I wish we had known the physical level required for the trip. I found it to be more physical than expected - - not undo-able, but would have appreciated knowing that walking sticks over the lava beds are suggested and vaulting from the panga to the yacht is a 2-3 times a day requirement.

Tariq was responsive and had an answer for our questions within a few hours every time.

Galapagos, Galapagos Islands - Jun 18 - Jun 21, 2017

Traveler: Matthew M. - Local specialist: Alex Molina

The trip was awesome!