Kimkim Trip Reviews for Galapagos Islands

Reviews from actual kimkim travelers. We publish all reviews.
4.9
(30 reviews)
Read 30 verified reviews by travelers who booked their trip on kimkim.

You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.
Katarzyna

'Last minute' solo trip of high expectations to GALÁPAGOS 🇸🇱 · Galapagos Islands - Feb 21 - Mar 2, 2022

Traveler: Katarzyna W. - Local specialist: Lucia Cazar

* It was a 'last minute' solo trip of high expectations - they have been meet in 99% .
1% missing for skipping few breakfasts ahead of several-hours long activities - overlooking timings of my breakfast VS my departure - accommodation places could have prepared take away breakfast.

* Quality level of the activities will depend on a random assignment of the available guide. I have had a luck to meet wonderful knowledgable Señor Wilson Rojas at San Cristóbal Island, who provided me with... read more

* It was a 'last minute' solo trip of high expectations - they have been meet in 99% .
1% missing for skipping few breakfasts ahead of several-hours long activities - overlooking timings of my breakfast VS my departure - accommodation places could have prepared take away breakfast.

* Quality level of the activities will depend on a random assignment of the available guide. I have had a luck to meet wonderful knowledgable Señor Wilson Rojas at San Cristóbal Island, who provided me with the knowledge for the whole trip in one go.

* Planning the trip conversation is very American-tourist oriented; you are flooded with overly merry and abundant in adjectives vocabulary, as if you haven't chosen the place yet and you need to be convinced (feels like advertising to sell) - unnecessary; you need to fish out from all the redundant content what actually is the essence that the place has to offer - bullet points KIKKIM Guys, no need to sell me, what I have chosen to buy already, lol.

* Reliable, fluid logistics, well-in-place communication and organisation (even though remote), all details, including most of petty expenses have been secured. Overall great experience with KIMKIM; and guides preparing my plan - Lucia and Dani - gracias!

Hotel Review

Hotel Deja vu

Pto. Ayora

Overall Rating
Hotel Review

Overpriced for the value ($140 per night is outrageous); * Choice of young travellers (16+); very noisy, as adolescences are fun (not rest) oriented * Room comfort is low (old furnitures, bed sheets, no aesthetics) * Insufficient internet - almost not working when hotel has 50% of residents in place * Far from the main street

Location

Nothing... building is built already :) ...bit far from the main street, unpleasant too come back to at night
Cleanliness & Comfort

Not much comfort, noisy, practically no internet
Staff

Standard, polite, informative staff
Authenticity & Character

Furniture, bed sheets, overall aesthetics and integrity of the place - all seemed of random choice
Activity Review

Snorkeling at Kicker Rock

San Cristobal Island

Overall Rating
Activity Review

Very interesting deep water spot, lots of wildlife to observe, long satisfying activity, rest on serene scenic island in vicinity. Enjoyable boat facilities.

Food

Excellent diversity available for customers on any type of diet.
Transport

Great full-day-trip-equipped boat, unfortunately gasoline polluted water in a bathroom, they had it covered with extra water supply.
Guides, drivers and staff

Standard
Quality of Experience

Uninhabited island visited after the snorkelling, where you can observe marine iguanas.
Lucia Cazar profile photo
Lucia Cazar, local specialist, responded to this review:

Hola Katarzyna

Thank you so much for your kind words, Katarzyna. We really appreciate you taking the time out to share your experience with us, I am glad you enjoyed The Galapagos Islands. We count ourselves lucky for travelers like you. Thank you so much for sharing those beautiful pictures with us! Also thank you for the feedback we will be working to improve those details! We look forward to welcoming you to Ecuador again!

Kind regards,

Lucía.

Linda, Sebastian, and Alejandro were all fant... · Galapagos Islands - Apr 2 - Apr 9, 2022

Traveler: Alexandra S. - Local specialist: Linda Schulz

Linda, Sebastian, and Alejandro were all fantastic! Linda planned the perfect week for our family to enjoy activities and take in the beautiful country. We had so much fun and loved our accommodations and tours. Would absolutely recommend! read more

Linda, Sebastian, and Alejandro were all fantastic! Linda planned the perfect week for our family to enjoy activities and take in the beautiful country. We had so much fun and loved our accommodations and tours. Would absolutely recommend!

Hotel Review

Old Town Quito Suites

Quito

Overall Rating
Hotel Review

Super comfortable, great rooms, and really nice kitchen set up.

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

Cooking Class

Quito

Overall Rating
Activity Review

This was so fun and engaging for our kids! It ended up being quite tasty, too. A real highlight!

Transport

Guides, drivers and staff

Quality of Experience

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

Alexandra, I am more than happy to hear that you, Eric, and the boys have enjoyed your week here in Ecuador, with all your accommodations and activities (from cooking class to ziplining)!
It would be a pleasure to welcome you again in Ecuador one day, so that you and your family can explore other parts of the country that you haven't seen yet.
Take care & safe travels for the future!

Ravi

Really amazing experience, thanks to Daniel and Alvaro · Galapagos Islands - Mar 15 - Mar 22, 2022

Traveler: Ravi R. - Local specialist: Daniel Larrea

I had an INCREDIBLE trip to the Galapagos, with major MAJOR thanks to Daniel (and his colleague Alvaro). They took the time to understand me and what I wanted to do (they knew I liked to swim, wanted to see animals, and would be a solo traveler so would need support with logistics, etc) - and then organized an itinerary that solved for all of this. Daniel was always available to help me answer questions and ensure I was set for the next day, and really made me feel welcome. He even left a... read more

I had an INCREDIBLE trip to the Galapagos, with major MAJOR thanks to Daniel (and his colleague Alvaro). They took the time to understand me and what I wanted to do (they knew I liked to swim, wanted to see animals, and would be a solo traveler so would need support with logistics, etc) - and then organized an itinerary that solved for all of this. Daniel was always available to help me answer questions and ensure I was set for the next day, and really made me feel welcome. He even left a welcome package for me at the hotel the first night I arrived, with some gifts and a welcome message (and an incredible hand drawing he did himself). My final day I had a 6 hour layover in the airport, so Daniel and Alvaro actually came and picked me up and took me out to dinner as well. I even had an incident where clothes in my suitcase got wet in the rain one day in the Galapagos during transport, and a local person came and picked up my clothes, dried them, and brought them back the next morning. Overall the entire experience was so wonderful, hassle-free, and really nice - I always felt safe, taken care of, and relaxed when it came to thinking about the trip. I had a great time in both Puerto Ayora and Puerto Villamil (Isabel island was really amazing), and also on all the side trips where I benefitted from Daniel's recommendations (e.g., Bartolome Island). The best part is that Daniel made all of this happen on incredibly short notice - I asked to book the trip just one week before I traveled. I'm super SUPER grateful to Daniel, Alvaro, KimKim, and all of the local partner agencies, and I can't wait to meet Daniel and everyone again sometime in Ecuador. Thank you thank you :)

Hotel Review

La Casa de Marita

Puerto Villamil

Overall Rating
Hotel Review

Really loved this hotel. The staff were INCREDIBLY nice, the food at the restaurant was amazing, and the location right on the beach was perfect to take a swim any time of day. Perhaps the only downside was that the roof had a leak so on a rainy night I had to put a towel on the floor where the roof was leaking, but I think this will be fixed. Overall, really happy to have stayed here.

Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

Day Trip to an Uninhabited Island

Puerto Ayora

Overall Rating
Activity Review

Day trip to Bartolome island was amazing, highly recommend!

Food

Transport

Guides, drivers and staff

Quality of Experience

Daniel Larrea profile photo
Daniel Larrea, local specialist, responded to this review:

Hola Ravi!
Planning an amazing trip with you was really fun, we are really happy that you could experience the Galapagos Islands and all of its natural wonders. I truly hope that you can come back, we will welcome you with open arms for a new and exciting adventure next time, remember we still have a lot of places to take you!
Even though it was last-minute I am glad you had an amazing time! Alvaro and I say that it was awesome to meet you on the final night and show you a little bit of the... read more

Hola Ravi!
Planning an amazing trip with you was really fun, we are really happy that you could experience the Galapagos Islands and all of its natural wonders. I truly hope that you can come back, we will welcome you with open arms for a new and exciting adventure next time, remember we still have a lot of places to take you!
Even though it was last-minute I am glad you had an amazing time! Alvaro and I say that it was awesome to meet you on the final night and show you a little bit of the local life :)
We hope to see you soon my friend! Best vibes in the future!!
Regards from the middle of the world,
Daniel

Honeymoon in the Galapagos Islands, Ecuador · Galapagos Islands - Feb 17 - Feb 25, 2022

Traveler: Kara B. - Local specialist: Jackeline Valarezo

We had the best trip to the Galapagos Islands with Jackeline's help! She helped us decide between a few types of trips and was always available to answer questions. We picked an 8-day cruise through the Galapagos and it was definitely a once in a lifetime experience. Jackeline called ahead to let the crew know it was a special trip for us. Our cabin on the boat was upgraded and the chef baked us a surprise cake (no easy task on a small yacht!). We realized we needed a covid test to re-enter... read more

We had the best trip to the Galapagos Islands with Jackeline's help! She helped us decide between a few types of trips and was always available to answer questions. We picked an 8-day cruise through the Galapagos and it was definitely a once in a lifetime experience. Jackeline called ahead to let the crew know it was a special trip for us. Our cabin on the boat was upgraded and the chef baked us a surprise cake (no easy task on a small yacht!). We realized we needed a covid test to re-enter the states and Jackeline had someone meet us at the airport to administer. It was so easy and seamless - we had results within one hour. I highly recommend Jackeline, KimKim and the Galapagos Islands for future travel!!

Jackeline Valarezo profile photo
Jackeline Valarezo, local specialist, responded to this review:

Dear Kara and Harold,
Thank you for such sweet comments.
I am so happy that I could be part of the organization of your honeymoon. For me, it was nice to talk with you during those months, and preparing this experience for you was a pleasure. I truly hope I managed to forge unforgettable memories and hope to see you again in Ecuador.
I will let the cruise know that you are happy with the services, and the detail they could arrange for you.
I wish you future great tours together.
Jacky!

Alex

Great customized itinerary with frequent communication · Galapagos Islands - Dec 26 - Jan 9, 2022

Traveler: Alex L. - Local specialist: Mathias Onisseit

Planning my trip to Ecuador and the Galápagos Islands was a daunting task. Luckily I found kimkim and especially Mathias to guide me on a fantastic journey. Mathias worked closely with me to customize the perfect itinerary for all the things I wanted to do and see. Not only this, but Mathias gave me great advice ranging from packing lists to to restaurants to how to split up my time across locations. He also scheduled things like airport/hotel pickups, taxi boat fees and Covid testing which... read more

Planning my trip to Ecuador and the Galápagos Islands was a daunting task. Luckily I found kimkim and especially Mathias to guide me on a fantastic journey. Mathias worked closely with me to customize the perfect itinerary for all the things I wanted to do and see. Not only this, but Mathias gave me great advice ranging from packing lists to to restaurants to how to split up my time across locations. He also scheduled things like airport/hotel pickups, taxi boat fees and Covid testing which made my life so much simpler. It’s also great that kimkim has a chat tool that let us communicate throughout the whole process.

What put Mathias and this service beyond 5 stars is that after booking, the support didn’t stop. We had frequent communications each day of the trip, ensuring I had a good time on the excursion and was ready for the next day. And each event was top quality, often with private guides!

I was beyond impressed with Mathias and the kimkim service. I 100% recommend the use of the service for a complicated trip like Ecuador and the Galapagos.

Hotel Review

Tambopaxi Cotopaxi Lodge

Parque Nacional Cotopaxi

Overall Rating
Location

Cleanliness & Comfort

Staff

Authenticity & Character

Activity Review

Kayaking & Snorkeling at Las Tintoreras

Galapagos Islands

Overall Rating
Activity Review

So great to get some exercise in the kayak and explore where a boat cannot go. Swam with marine iguanas and sea lions, and saw penguins too!

Transport

Guides, drivers and staff

Quality of Experience

Mathias Onisseit profile photo
Mathias Onisseit, local specialist, responded to this review:

Alex, thank you so much for this flattering review! I'm glad that despite the seasoned and independent traveler you are, I could simplify the entire process for you and take some of that burden off your shoulders that always comes with going on a trip to an unknown country, both before and during the trip.
I think we enjoyed having you as our guest as much as you enjoyed Ecuador and the Galapagos Islands, and needless to say that we are looking forward to welcome you again to explore all the other beautiful locations on your next trip to Ecuador!

Beyond Amazing - Galapagos (and Daniel!) · Galapagos Islands - Dec 23 - Jan 1, 2022

Traveler: S V. - Local specialist: Daniel Larrea

Planning a visit to a “bucket list” location like the Galapagos can be daunting…especially if you are a working parent on a budget. Whereas many people will tell you that you need to go via a “got you covered, take you everywhere and serve your every need” cruise, that just wasn’t in our budget…and quite frankly, isn’t our style either. We’ve traveled to 5 continents and doing it on our own – getting local flavor – that’s the way we’ve planned all of our trips…But to do the Galapagos right,... read more

Planning a visit to a “bucket list” location like the Galapagos can be daunting…especially if you are a working parent on a budget. Whereas many people will tell you that you need to go via a “got you covered, take you everywhere and serve your every need” cruise, that just wasn’t in our budget…and quite frankly, isn’t our style either. We’ve traveled to 5 continents and doing it on our own – getting local flavor – that’s the way we’ve planned all of our trips…But to do the Galapagos right, (in a pandemic!)..well, we were beyond thankful to have KimKim (and Daniel specifically) on our team.

Originally planned to go in December 2020, we needed to postpone during the pre-vaccination Covid days. So, we punted a year – and rejiggered our thoughts. We shared what our interests were…hiking, horseback riding, snorkeling...and a little down time. We shared our budget. We shared our needs and wants. And KimKim came up with several options for us to look through and decide between. Once we were a go, we felt great about our itinerary – and even got hotel confirmations to help us feel like we for sure had a place to go (something we worried about a little since we’d never done business with KimKim before.).

At the last minute – weeks before our trip – we asked to add a new option to our plan. Again, KimKim came through. In the end, we were able to explore four islands and had a really wonderful understanding of the geography, endemic animals, and saw every bird, reptile, amphibian, and mammal on our list more than once. We’re an active family – we were genuinely very happy with how busy our days were but that we also had evenings and sometimes afternoons to do a little swimming in the ocean and enjoy local flavors.

We had guides meet us at every point, helping us navigate tricky things like the boats between Santa Cruz and Isabela…if we needed dinner ideas or reservations, they were there. And if a guide was running behind, we had Daniel on WhatsApp always willing to check things out and ensure we had what we needed in real time. As we were there over the holidays, we also appreciated Daniel explaining local traditions to us so we weren’t operating as ugly tourists (and also knew to buy some grapes to bring in the new year!)

In short, we cannot recommend KimKim / Daniel highly enough.

Daniel Larrea profile photo
Daniel Larrea, local specialist, responded to this review:

Hola Susan!!
Thank you so much for these amazing comments! The team and I had a great time working with you for these months and I especially loved talking with you all during your trip via WhatsApp, from reading your excitement about your days in the islands, sending tiny tips about what to do or to keep your eyes peeled for a huge iguana at the airport which you even got to see!
Time passed so fast, working for many months to come up with the perfect trip, the gathering of information and... read more

Hola Susan!!
Thank you so much for these amazing comments! The team and I had a great time working with you for these months and I especially loved talking with you all during your trip via WhatsApp, from reading your excitement about your days in the islands, sending tiny tips about what to do or to keep your eyes peeled for a huge iguana at the airport which you even got to see!
Time passed so fast, working for many months to come up with the perfect trip, the gathering of information and new changes to make the trip even better! But we did it!!
I truly hope this was an unforgettable experience for you and your family.
It was fun to joke around and share with you our local traditions such as my hideous Año Viejo, the grapes, the recipe for Sancocho, my super awesome turkey, and much more!

Looking forward to meeting you all sometime in the future :)
Your local friend from the middle of the world,
Daniel

This was Eileen’s dream trip. · Galapagos Islands - Oct 21 - Nov 4, 2021

Traveler: Tom D. - Local specialist: Daniel Larrea

This was Eileen’s dream trip. In March of 2020 we came one question away from booking our trip with another company when COVID-19 stopped the world.

At the beginning of June 2021 we started talking to KimKim and they connected us with Daniel Larrea, their Ecuadoran expert. They could not have found anyone better. Three different itineraries came to us in a couple of days. They were all good, but one was really on target for us. We asked, and Daniel answered a lot of questions over the... read more

This was Eileen’s dream trip. In March of 2020 we came one question away from booking our trip with another company when COVID-19 stopped the world.

At the beginning of June 2021 we started talking to KimKim and they connected us with Daniel Larrea, their Ecuadoran expert. They could not have found anyone better. Three different itineraries came to us in a couple of days. They were all good, but one was really on target for us. We asked, and Daniel answered a lot of questions over the next few months. A number of tweaks to the schedule were not a problem. We booked and waited for October.

At every step, Daniel was superb and a pleasure to speak with from the “middle of the world” as he likes to say. Responses to our questions came within hours.
They always contained an amazing level of detail, whether on hotels, guides, pickups, or transfers. Everything was well planned.

He even came to meet us at the hotel the day we landed!

We got home on November 4th and it could not have gone better. Everything Daniel arranged worked out like clockwork. The guide, David, in Quito was a true professional. He has an amazing level of knowledge on everything from history to the flora and fauna we saw along the way. After we expressed interest he rearranged the whole 5 day schedule so that we could participate in the Sunday Quito bike ride. The bonus to that was being able to hike at Cotopaxi on Monday with almost no one else there.

Once we transferred to the Galapagos, the ship the Integrity, was luxurious and beyond our expectations. The staff was outstanding. Having a stateroom with a kingsize bed, a private balcony, and only 16 other guests certainly helped add to the level of luxury and attention provided. 8 days flew by in a blur of hikes, snorkeling, kayaking led by the expert naturalists on board. All of the meals were delicious and varied and they accommodated a dietary restriction perfectly .

Another terrific choice by Daniel was our guide in Guayaquil. Francisco provided us with a wonderful city tour in the morning and early afternoon. He then came back to get us at the hotel at 11 PM to drive us to the airport and walk us through every aspect of airport check-in up until we said our goodbyes at the entrance to security.

We are happy to give top marks in every category for Daniel and all the folks he lined up to take care of us. The KimKim model of using local experts certainly worked for us and we wholeheartedly recommend the company and its chosen experts!

Daniel Larrea profile photo
Daniel Larrea, local specialist, responded to this review:

Hola Tom and Eileen!
I cannot thank you two enough for such fantastic comments. It was fantastic to have you here at the middle of the world!!
I am insanely happy to read that the results for this trip ended up as we planned and probably even better!
It was great to plan this trip for you two and improvising while you were already here made things even more fun like the biking tour of Quito haha!
We had some great times, even realizing how huge yet small the world can be, expecting Mike's... read more

Hola Tom and Eileen!
I cannot thank you two enough for such fantastic comments. It was fantastic to have you here at the middle of the world!!
I am insanely happy to read that the results for this trip ended up as we planned and probably even better!
It was great to plan this trip for you two and improvising while you were already here made things even more fun like the biking tour of Quito haha!
We had some great times, even realizing how huge yet small the world can be, expecting Mike's turn to come to Ecuador and all :)
I truly hope we at Kimkim and the EGTeam got to forge some unforgettable memories for you and Eileen!

I wish you two the best in the future, and if you ever wish to return you can always count on your local friend from the middle of the world,
Daniel :)

Breathtaking and Amazing! · Galapagos Islands - Jun 17 - Jun 29, 2021

Traveler: Sean F. - Local specialist: Nicholas Cino

Peruvian Soul is amazing!! They crafted a truly unique dream vacation to Machu Picchu and the Galapagos. Nicholas and the entire team navigated the challenges of Covid in the most exceptional ways and took all the stress away to experience a dream vacation of a lifetime. Julio is a world class guide who lead our trip through Peru. We got to see the sunrise over the Temple of Sun near the solstice and we got to see the full effect and connect with the ancient Incas through this shared... read more

Peruvian Soul is amazing!! They crafted a truly unique dream vacation to Machu Picchu and the Galapagos. Nicholas and the entire team navigated the challenges of Covid in the most exceptional ways and took all the stress away to experience a dream vacation of a lifetime. Julio is a world class guide who lead our trip through Peru. We got to see the sunrise over the Temple of Sun near the solstice and we got to see the full effect and connect with the ancient Incas through this shared experience. The Galapagos was also amazing, and the team took care of the intricacies of traveling there so we could enjoy swimming with Penguins worry free! Truly remarkable, I highly recommend Peruvian Soul.

Nicholas Cino profile photo
Nicholas Cino, local specialist, responded to this review:

Thanks, Sean! Despite de long wait due to Covid, it has been so much fun planning this with you, and it makes us so happy that you enjoyed your time with us! I hope to see you guys again sometime.
All the best,

Nicholas

Annette

great trip tp the galapagos · Galapagos Islands - Mar 10 - Mar 16, 2020

Traveler: Annette P. - Local specialist: Isabel Pérez

We had a wonderful trip to the Galapagos! the trip went smooth and we always had a guide to meet us at different islands upon arrival. Our guides were helpful and great at rectifying situations. For instance, my boyfriend and I were going to go on a snorkel/dive session. He was going to dive while I snorkeled, but we were going to be on the same boat. For some reason, I was instructed by one of the boat companies to go on a different boat. I assumed we were meeting together but thought it was... read more

We had a wonderful trip to the Galapagos! the trip went smooth and we always had a guide to meet us at different islands upon arrival. Our guides were helpful and great at rectifying situations. For instance, my boyfriend and I were going to go on a snorkel/dive session. He was going to dive while I snorkeled, but we were going to be on the same boat. For some reason, I was instructed by one of the boat companies to go on a different boat. I assumed we were meeting together but thought it was odd. Our guide Darwin recognized this and called the guide on my boat and asked them to turn around so we could be on the same boat. Darwin was great at looking out for us! Our flight also got delayed and he was able to change his schedule so that we could walk around the island more instead of wait for several hours in the airport. Also, I had left my phone charger on a different Island and Karina, our guide from that Island, had it sent to Darwin! I figured it was gone forever! All in all, the Galapagos is a wonderful place and we would love to return!

Outstanding trip to the Galapagos · Galapagos Islands - Mar 1 - Mar 6, 2020

Traveler: Victoria L. - Local specialist: Edwin Vega

Thank you Edwin for organizing the perfect experience in the Galapagos for us. Our guide Karla was the best! She was knowledgeable about all aspects of the island and very sensitive to our needs. We had a great time and would highly recommend Karla as a guide!

Edwin Vega profile photo
Edwin Vega, local specialist, responded to this review:

Dear Victoria!

I am so glad to read your review and am truly happy for your great trip!

I will definitely hand over your kind words and greetings to everyone who contributed to this tour :), I will also hand over your kind words to Karla.

Of 'course, if you need any assistance in the future, feel free to contact us, we will be happy to provide you with assistance!

Take care and all the best,
Edwin

The Galapagos and Beyond · Galapagos Islands - Feb 13 - Feb 24, 2020

Traveler: Pat Y. - Local specialist: Linda Schulz

Hi Linda was the most wonderful source and seemed to tune in to our
particular needs.
The guides were wonderful. Christian did a great job in Quito with our
two excursions..even took Bob to a shop for him to buy a coat. Impressed with
his knowledge and driving in difficult conditions...rainstorms.
Carlos in Santa Cruz took us to a great beach where we were the only people for an hour or so and we loved that...great swimming.
The ships crews were just amazing...great food and terrific... read more

Hi Linda was the most wonderful source and seemed to tune in to our
particular needs.
The guides were wonderful. Christian did a great job in Quito with our
two excursions..even took Bob to a shop for him to buy a coat. Impressed with
his knowledge and driving in difficult conditions...rainstorms.
Carlos in Santa Cruz took us to a great beach where we were the only people for an hour or so and we loved that...great swimming.
The ships crews were just amazing...great food and terrific outings..was
impressed by all the activities that were offered.
We liked all the hotels especially liked our stay on Santa Cruz Island and woul
have stayed there for one more day and one less day in Quito.
I loved the atmosphere of the hotel in Quito, but it was very noisy ...with
dogs barking and the cars so sleeping for me was difficult.
Truly a wonderful trip for two seniors that suited us perfectly.
Well done Linda and her associates!
Pat and Bob Yaccato

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

Dear Pat and Bob,
thank you so much for your kind words, I'm very happy to hear that you had a wonderful holiday here with us in Ecuador! Thanks as well for your feedback regarding the hotel in Quito, I'll take that into account for future reservations.
I hope that you'll take many beautiful and long-lasting memories of Galapagos, the cruise ship and the Andes back home with you!
All the best for the two of you,
Linda

He Great Galápagos Experience · Galapagos Islands - Jan 27 - Jan 31, 2020

Traveler: Linda M. - Local specialist: Isabel Pérez

I can’t remember all of the guides names but they were all very good. The entire trip was incredible.

Isabel Pérez profile photo
Isabel Pérez, local specialist, responded to this review:

Hi Linda! Thank you so much for your feedback. I'm extremely happy to hear you and Allen have enjoyed every minute of your trip. David and our guides in Galapagos send their regards, they couldn't but mention how an amazingly cooperative couple you are, and we thank you again for that.
My best wishes to both of you and I hope to hear from you again in the future, maybe to plan you another adventure in this wonderful country, Ecuador :)

Greetings from Quito!
Isabel

Memorable Family Christmas Trip in Galapagos · Galapagos Islands - Dec 21 - Dec 28, 2019

Traveler: Jean Y. - Local specialist: Edwin Vega

My family just came back from our Christmas trip to Galapagos and it was wonderful. Since I booked the trip too late (even it was 6 months ahead), I couldn't find a cruise that would fit our schedules. So I turned to my old friend Kimkim. They once again did a good job arranging our 8 day trip among the three islands. The whole trip went smoothly and we were in good hands at each step, all the tours and guides we had were very good as well. We will never forget the experience of swimming... read more

My family just came back from our Christmas trip to Galapagos and it was wonderful. Since I booked the trip too late (even it was 6 months ahead), I couldn't find a cruise that would fit our schedules. So I turned to my old friend Kimkim. They once again did a good job arranging our 8 day trip among the three islands. The whole trip went smoothly and we were in good hands at each step, all the tours and guides we had were very good as well. We will never forget the experience of swimming with sea turtles, it was surreal. Thank our local specialist Edwin for being patient with my while designing the trip and also his speedy help during the trip. Especially thanks for our guide Nelly (The lady who lead our Tuneles tour on the Christmas day), she encouraged and helped me (since I had an injured arm) to complete the snorkeling which turned out to be the highlight of the trip.
If I have to say one thing to improve, it would be that the instruction should emphasize the entrance fees etc. can only be paid by cash.

Edwin Vega profile photo
Edwin Vega, local specialist, responded to this review:

Dear Jean!

I am so glad to read your review and am truly happy for your great trip!
It´s nice to hear that your vacations went well and that you are returning home with great memories and experiences. Additional, thanks for your suggestions.

Warmest regards,
Edwin

Carolyn

Couldn't Have Been Better! · Galapagos Islands - Oct 10 - Oct 19, 2019

Traveler: Carolyn T. - Local specialist: Iveth Granda

I cannot say enough about Iveth and her team. They were absolutely phenomenal. Our trip to the Galapagos went off without a hitch. And given the fact that there was a countrywide shutdown of transportation and its providers, it was a miracle that none of our plans were changed. They were quick on their feet, responsive and- most of all- protective of us and of our experience. The tours that Iveth arranged in the islands were informative, fun and adventurous. A few times we had personal guides... read more

I cannot say enough about Iveth and her team. They were absolutely phenomenal. Our trip to the Galapagos went off without a hitch. And given the fact that there was a countrywide shutdown of transportation and its providers, it was a miracle that none of our plans were changed. They were quick on their feet, responsive and- most of all- protective of us and of our experience. The tours that Iveth arranged in the islands were informative, fun and adventurous. A few times we had personal guides that provided one-on-one insight into the Galapagos and its amazing inhabitants. We saw every animal we wanted to see! The hotels that we stayed in were all good to great with hot showers and comfortable beds (true necessities after a day of exploring!).
Iveth was truly lovely and she made sure that we were taken care of every step of the way. She knows her territory and she loves her country and its people. Her enthusiasm shows through in her attention to detail and her ability to put the right guide with the right people. When we return to Ecuador, which we have promised Iveth we would, we will definitely use her services again.

Iveth Granda profile photo
Iveth Granda, local specialist, responded to this review:

Dear, Carolyn, and Jonathon!

Thank you so much for taking the time to write this lovely review!
As I told you, your happiness is mine, I am really thrilled you had a wonderful in my beloved Ecuador!

For all my team is a commitment to make of your trip an amazing experience, I will pass on your kind words to all the Responsible Travel Team, they will be happy and grateful too for coming to our country and keep enjoying since the beginning to the end!

And, remember you promised to come back... read more

Dear, Carolyn, and Jonathon!

Thank you so much for taking the time to write this lovely review!
As I told you, your happiness is mine, I am really thrilled you had a wonderful in my beloved Ecuador!

For all my team is a commitment to make of your trip an amazing experience, I will pass on your kind words to all the Responsible Travel Team, they will be happy and grateful too for coming to our country and keep enjoying since the beginning to the end!

And, remember you promised to come back to this beautiful part of the world and explore even more of the country "The Country of four worlds", and for us, it will be a great pleasure to assist you again.

Thanks a lot again, and have an amazing day!
Warmest regards from your Ecuadorian friend,
Iveth

Wonderful vacation · Galapagos Islands - Aug 27 - Aug 31, 2019

Traveler: Daniel W. - Local specialist: Katie Beckwith

Trip was wonderful overall, and Parque Hotel was exceptional. Receipt of itinerary details could have come earlier. Also, itinerary should include address and phone number of Hotel (some confusion since several hotels have similar names in Guayaquil). Katie was very pleasant and responsive .

Land based adventure · Galapagos Islands - Jul 20 - Jul 27, 2019

Traveler: Raeanne M. - Local specialist: Edwin Vega

We had a most memorable trip. From our conversations via message with Edwin, who answered all my queries, to Karla who met us at the airport and then guided us through her Galapagos. Her passion and knowledge for the Islands was evident and she was patient in explaining all the different flora and fauna. She was so accommodating with me when we had to do the 3x 3 hour boat trips as I can get sea sick and also helped out a complete stranger who was really sick on one of the trips. We enjoyed... read more

We had a most memorable trip. From our conversations via message with Edwin, who answered all my queries, to Karla who met us at the airport and then guided us through her Galapagos. Her passion and knowledge for the Islands was evident and she was patient in explaining all the different flora and fauna. She was so accommodating with me when we had to do the 3x 3 hour boat trips as I can get sea sick and also helped out a complete stranger who was really sick on one of the trips. We enjoyed having our own free time and Karla’s suggestions for dinner.
I was great to have someone who spoke Spanish and knew the ways to get tickets, where o go and the best places to sit.
The different activities were good but I would suggest offering to be able to bike ride the wetlands on Isabela Island so that the wall of tears could be reached as well. Also just something a bit different as we enjoy bike riding. Or maybe offer it as something that could be done on the free afternoon.
Taking into account where we were, I felt the first stay on San Cristobel was just adequate. Santa Cruz’s Hotel was lovely but Isabela Island hostel was very basic. Our room was next to a generator that constantly went off. The ‘taxi driver’ was the son of the hotelier. He was not friendly, drove like he was on a car rally and totally did not understand his clients.
That was really the only down side to an otherwise memorable trip to the Galapagos!! Thanks kimkim

Ps- other that me losing my necklace that will hopefully be at one of the hotels!!
Raeanne and Colin McLean

Edwin Vega profile photo
Edwin Vega, local specialist, responded to this review:

Hi Raeanne!

Thank you for the feedback and the photos, they look amazing! :)

I´m so glad to hear your comments :) It´s nice to hear that your vacations went well and that you are returning home with great memories and experiences. Additional, thanks for your suggestions.

With respect to your necklace, we have found it and we will send it to your home :).

Warmest regards,
Edwin

Lynette

Trip to Galapagos Islands with Amy & Jeanne · Galapagos Islands - Jun 28 - Jul 2, 2019

Traveler: Lynette V. - Local specialist: Gabor Csizmadia

Bob and I truly enjoyed our time on the Yacht Anahi. The staff was warm and very helpful. Any request was immediately attended.

Our cabin was spacious and comfortable. We were surprised to find that it was bigger than the hotel room we had in Quito! We had all of the amenities and then some! Couldn’t have been happier.

Our guide, Gallo, was extremely knowledgeable, organized, efficient and funny 😄. He was informative on all aspects of the Galapagos - flora, fauna, birds, reptiles,... read more

Bob and I truly enjoyed our time on the Yacht Anahi. The staff was warm and very helpful. Any request was immediately attended.

Our cabin was spacious and comfortable. We were surprised to find that it was bigger than the hotel room we had in Quito! We had all of the amenities and then some! Couldn’t have been happier.

Our guide, Gallo, was extremely knowledgeable, organized, efficient and funny 😄. He was informative on all aspects of the Galapagos - flora, fauna, birds, reptiles, sea life...we left this trip with a lot more than we bargained. We can’t wait to return and visit the other islands that weren’t part of this trip.

The food was delicious. Karen is a great chef and produced wonderful meals each day. My only suggestion is to offer snacks that are readily available to the guests...like a bowl of fruit. Snacks were available when the crew put them out after an occasional excursion, not all excursions, and were in the form of a bowl of potato chips or pork rinds. Things we don’t normally consume. No real options.

Lastly, the jacuzzi on the second level was not utilized. Twice I requested turning on the unit and was met with a “later” excuse that never materialized.

Overall, it was an amazing experience. Truly a trip of a lifetime. We are very grateful to the crew, our guide Gallo and Gabor at Kimkim.

Gabor Csizmadia profile photo
Gabor Csizmadia, local specialist, responded to this review:

Hi Lynette!

Thank you for the feedback and the photos, they look amazing! :)

I´m happy that your overall feedback is positive, and please accept my apologies for the issue with the jacuzzi, I will contact the crew directly and talk to them about this, as well as suggest having snacks available throughout the whole cruise.

If you plan on returning to Ecuador or maybe travelling to Peru or Bolivia, please count with my help!

Take care,
Gabor

Trip to Galapagos Islands · Galapagos Islands - May 27 - May 31, 2019

Traveler: Keri B. - Local specialist: Isabel Pérez

We enjoyed our 5 days of sailing in the Galapagos aboard the Fragata. Our guide, Roberto, was entertaining and knowledgeable about the islands. We especially enjoyed our interactions with the crew, namely Ramon and Jordan. They made our time aboard the boat fun by joining us for games. It was great to get to know them.

Overall, we had a great experience.

One suggestion is about snorkel gear rental. The Fragata website is not clear about cost of rentals. It lists a price for snorkel... read more

We enjoyed our 5 days of sailing in the Galapagos aboard the Fragata. Our guide, Roberto, was entertaining and knowledgeable about the islands. We especially enjoyed our interactions with the crew, namely Ramon and Jordan. They made our time aboard the boat fun by joining us for games. It was great to get to know them.

Overall, we had a great experience.

One suggestion is about snorkel gear rental. The Fragata website is not clear about cost of rentals. It lists a price for snorkel equipment. What is not clear is that this price is for either snorkel and mask OR fins. If you want the full package, it is double the cost.

Isabel Pérez profile photo
Isabel Pérez, local specialist, responded to this review:

Hi Keri! I'm happy you all had a great experience, especially with the crew!
I'm really sorry about the confusion with the prices for the snorkel equipment but thank you for letting me know! I will get in touch with the company so the website is reviewed and it clarifies the exact price of the full package.
Kind regards,
Isabel

Galapagos Islands Land-Based Adventure Tour: 6 Days · Galapagos Islands - Jun 18 - Jun 22, 2019

Traveler: Gretchen R. - Local specialist: Isabel Pérez

I am so glad I found this site. I was able to describe our interests, and Isabel put together a very nice itinerary that hit all our interests and maximized the use of our limited time, but still had some down time built in. Having a local "shepherd" us, first from the airport onto the bus/hotel, and then each morning to the group activity, took so much stress off of us (standing in line, buying tickets, wondering where the meet point was, etc.). We have traveled in many countries, but this... read more

I am so glad I found this site. I was able to describe our interests, and Isabel put together a very nice itinerary that hit all our interests and maximized the use of our limited time, but still had some down time built in. Having a local "shepherd" us, first from the airport onto the bus/hotel, and then each morning to the group activity, took so much stress off of us (standing in line, buying tickets, wondering where the meet point was, etc.). We have traveled in many countries, but this by far was maybe the smoothest and best thing I've ever done -- all the comfort of a local who speaks the language without the constraints of being tied to the same group/same activities each day. Once in Puerto Ayora, Karina checked us into the hotel and explained the itinerary for the coming week, including what activities, recommended footwear, etc. Karina was both personable and efficient - always on time to the minute, with the taxi right on time as well - no stress at all. The group tour (hiking and snorkeling - our two favorite things) with Fausto on Santa Cruz was a big highlight - great tour!

Isabel Pérez profile photo
Isabel Pérez, local specialist, responded to this review:

Hi Gretchen! I'm honestly really happy that although your days were limited, you were able to enjoy the diversity the Galapagos islands have to offer, even got to snorkel and hike the Sierra Negra volcano, which I believe is quite breathtaking. I'm glad the service was smooth and everything was clear for you as to what to do next, I will let Karina and Fausto know your thoughts!

Ultimate Guide to Diving in the Galapagos · Galapagos Islands - Mar 25 - Apr 2, 2019

Traveler: Heather H. - Local specialist: Linda Schulz

Linda was absolutely amazing and put together the ideal itinerary for us which turned out to be the trip of a lifetime! Not only was she there for all the preparation and planning but when we arrived she was a total star in sorting out lost luggage, making sure we were ok, and even tracking down a lost pair of glasses that caught up with us by high speed boat just before we were about to leave. 5 stars is just not enough, Linda really was a life saver! I highly recommend Linda and Kim Kim, absolutely brilliant!

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

Hi Heather, I am more than happy to hear that you had unforgettable holidays (despite delayed luggage and forgotten glasses) - it was a pleasure to help you organize everything! Please don't hesitate to contact me in the future if you come to Ecuador again.
All the best for the three of you,
Linda

Trip to Galapagos Islands · Galapagos Islands - Feb 16 - Feb 23, 2019

Traveler: Lacey J. - Local specialist: Gabor Csizmadia

There were some slight variances from the descriptions but some were lacking while others were above and beyond expectations! Fernando was so great we felt as though we were leaving a friend after out short stay in Quito. Richard in Galápagos was very knowledgeable and clearly proud of all that he has learned. The day tours in Galápagos are not really as described although we enjoyed them thoroughly. I suggest contacting the excursion companies and request updated information.
When I look... read more

There were some slight variances from the descriptions but some were lacking while others were above and beyond expectations! Fernando was so great we felt as though we were leaving a friend after out short stay in Quito. Richard in Galápagos was very knowledgeable and clearly proud of all that he has learned. The day tours in Galápagos are not really as described although we enjoyed them thoroughly. I suggest contacting the excursion companies and request updated information.
When I look back at my trip I can only think how very perfect and wonderful it was! I will highly recommend Kimkim to friends.

Gabor Csizmadia profile photo
Gabor Csizmadia, local specialist, responded to this review:

Hi Lacey!

Thank you so much for your detailed feedback, I will definitely look into the trip description issue. I´m glad to hear that all in all you had a nice time on the enchanted islands :)

I wish you all the best and hope to hear from you soon!
Gabor

Ben

Trip to Galapagos Islands · Galapagos Islands - Feb 4 - Feb 8, 2019

Traveler: Ben J. - Local specialist: Mathias Onisseit

Overall the trip was absolutely amazing. It was also very easy to organise the trip through Kim Kim.
Two things to note were that on one day we sat on the boat stationary for 6 hours without a guide and weren't able to do anything as we waited for others to arrive.

Secondly, on our itinerary it was different to the itinerary the boat had for us on the last day. We had to go off by ourselves to see the tortoises and meant we were additionally out of pocket to go see this site as another... read more

Overall the trip was absolutely amazing. It was also very easy to organise the trip through Kim Kim.
Two things to note were that on one day we sat on the boat stationary for 6 hours without a guide and weren't able to do anything as we waited for others to arrive.

Secondly, on our itinerary it was different to the itinerary the boat had for us on the last day. We had to go off by ourselves to see the tortoises and meant we were additionally out of pocket to go see this site as another place was planned for the others. This was our last chance to see them so we had to do it at this time. The people on the boat said this was an issue with the people who made our booking.

Other than that, was a great trip.

Thanks for everything.

Ben

Mathias Onisseit profile photo
Mathias Onisseit, local specialist, responded to this review:

Hi Ben,

first of all, I thank you for travelling with us, I'm happy that you enjoyed the trip. Regarding the two points you mentioned:

1. On the first day, passengers tend to arrive at different times and activities begin when everyone is on board the ship (except for extreme delays). This way, nobody misses out any activity, for the first day there is only 1 activity scheduled in the afternoon. Unfortunately, the National Park is very restrictive regarding additional activities, only those... read more

Hi Ben,

first of all, I thank you for travelling with us, I'm happy that you enjoyed the trip. Regarding the two points you mentioned:

1. On the first day, passengers tend to arrive at different times and activities begin when everyone is on board the ship (except for extreme delays). This way, nobody misses out any activity, for the first day there is only 1 activity scheduled in the afternoon. Unfortunately, the National Park is very restrictive regarding additional activities, only those scheduled at certain times and places. This is why you couldn't do any additional activity the first day while waiting for the others to arrive.

2. For the changed program on the last day, I have to apologize, the ship had changed their itinerary slightly and we did not get notified. I will contact you through the chat to see how we can handle the additional expenses you incurred in order to get to Cerro Colorado.

Best,
Mathias

Trip to Galapagos Islands · Galapagos Islands - Dec 15 - Dec 27, 2018

Traveler: ramachandran v. - Local specialist: Linda Schulz

Overall I can sum up our experience as Excellent!! Thanks to Linda who did a wonderful job of getting the tour planning and arrangements taken care of. Our entire trip was very well organized and worked like a clock right from the day we landed in Quito. Linda worked methodically answering every question that we had during the planning process, customizing the minute details, dietary requirements, transportation, guide information etc. I liked the personalization of the whole package. I would... read more

Overall I can sum up our experience as Excellent!! Thanks to Linda who did a wonderful job of getting the tour planning and arrangements taken care of. Our entire trip was very well organized and worked like a clock right from the day we landed in Quito. Linda worked methodically answering every question that we had during the planning process, customizing the minute details, dietary requirements, transportation, guide information etc. I liked the personalization of the whole package. I would recommend Kimkim travels to anyone who considers planning a vacation to the Galapagos and Amazon. Great staff, very courteous and affordable.

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

Hi Venkat, great to hear that you have enjoyed your trip to Ecuador and Galapagos - I was more than happy to help you organize your vacation, and I hope to welcome you again one day in Ecuador to explore the rest of the country!
All the best for you and your family,
Linda

Effrosyni

Trip to Galapagos Islands · Galapagos Islands - Dec 24 - Dec 27, 2018

Traveler: Effrosyni K. - Local specialist: Linda Schulz

Linda was absolutely wonderful. She booked my last minute Galapagos trip . She was eager to help very responsive and knew the area really well. I am grateful for her help and I strongly recommend her to other travelers. Thank you Linda

Linda Schulz profile photo
Linda Schulz, local specialist, responded to this review:

I am happy to hear that you have enjoyed your time on Galapagos, Effrosyni! Thanks a lot for sharing your fotos with us - it looks like you have been able to see a lot of wildlife and beautiful landscapes in just a short time. Take care & safe travels!

Nora

Best of The Galapagos Islands: Top Places To Visit · Galapagos Islands - Nov 13 - Nov 18, 2018

Traveler: Nora N. - Local specialist: Marielisa Terán

Our 4 day custom tour was nearly perfect. The only glitch was an early morning pick-up that didn't happen. I reached our contact person and we were instructed to hire a cab to deliver us to the pier (a 30 minute drive). I paid the driver $25.00 for which I was reimbursed 2 days later. All of our guides were professional, pleasant and very accommodating. Marielisa was our knowledgeable travel specialist and arranged quality tours, boats and helped with planning the itinerary. Thank you. KimKim helped to make our Galapagos Islands vacation the trip of a lifetime!

Best of The Galapagos Islands: Top Places To Visit · Galapagos Islands - Nov 13 - Nov 18, 2018

Traveler: Colleen H. - Local specialist: Marielisa Terán

All went as planned... except I got sick, had to see a doctor a day before one of the trips to an island. I was told even though I called in advance, they would not refund my money for that day. She said the company who they contracted with said no, they would not refund it. I asked for the info of this company, supervisor, contact info, etc but I never received it. Very disappointing.

Patricia

Galapagos · Galapagos Islands - Sep 16 - Sep 21, 2018

Traveler: Patricia C. - Local specialist: Sina Städeli

We really enjoyed the whole trip. We found it was well planned. It ran very smoothly in terms of logistics. We particularly liked the itinerary and the scope of activities were simply great. All three islands are a delight. The food provided was, overall, extremely good. Zambo was very attentive and responsive.

The only recommendation we can give from our experience is related to the opportunity to have a dive. Unfortunately, the dive operation was not able to provide daily insurance cover,... read more

We really enjoyed the whole trip. We found it was well planned. It ran very smoothly in terms of logistics. We particularly liked the itinerary and the scope of activities were simply great. All three islands are a delight. The food provided was, overall, extremely good. Zambo was very attentive and responsive.

The only recommendation we can give from our experience is related to the opportunity to have a dive. Unfortunately, the dive operation was not able to provide daily insurance cover, something is commonly available in diving operations around the world in our experience. The expectation was that we would have already taken dive insurance before we arrived. As a result the only choice was to dive without insurance which we opted not to. We would advise Kim Kim to make their clients aware in advance that if they may wish to dive they must arrange their own insurance in advance. Or better still, Kim Kim partners with a diving operation able to provide daily insurance cover.

Saying that, this did not detract from our full enjoyment over snorkelling ar kicker rock.

Overall, we would recommend this trip to our friends.
Patricia & Martin

Sina Städeli profile photo
Sina Städeli, local specialist, responded to this review:

Hi Patricia & Martin,

We are glad that you enjoyed the Trip to the Galapagos Islands with us and thank you very much for your feedback.

Sina & the entire Galakiwi Team

Meggan

Best of The Galapagos Islands: Top Places To Visit · Galapagos Islands - Jun 4 - Jun 7, 2018

Traveler: Meggan M. - Local specialist: Hugh Yarbrough

We had a great time on each of the tours you organized. Thank you!!

Hugh Yarbrough profile photo
Hugh Yarbrough, local specialist, responded to this review:

Hi Meggan - so nice to hear, thanks very much for the feedback!

Galapagos-cuenca · Galapagos Islands - Sep 14 - Sep 19, 2017

Traveler: Tom & Veree W. - Local specialist: Tariq Abo El Nor

I wish we had known the physical level required for the trip. I found it to be more physical than expected - - not undo-able, but would have appreciated knowing that walking sticks over the lava beds are suggested and vaulting from the panga to the yacht is a 2-3 times a day requirement.

Tariq was responsive and had an answer for our questions within a few hours every time.

Galapagos · Galapagos Islands - Jun 18 - Jun 21, 2017

Traveler: Matthew M. - Local specialist: Alex Molina

The trip was awesome!