Kimkim Trip Reviews for Galapagos Islands

4.8
Based on 226 ratings
Read 226 verified reviews by travelers who booked their trip to Galapagos Islands on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great Trip! Lots of fun and very interesting...
Galapagos Islands | Feb 11 - Feb 17, 2026

Lindsey
Lindsey B.
Atlanta, GA | Reviewed on Feb 22, 2026
Great Trip! Lots of fun and very interesting. We had a wonderful time in the Galapagos. Our guides Vivienne and Ricardo were very nice and informative. Our guide for the snorkeling trip was very good as well but I can't remember his name. We saw lots of wildlife both on land and sea. Our accommodations at Blu Galapagos were perfect. This is my 2nd trip through Kim Kim and it is really been a pleasure having the trips tailored to what you want. Paul was a great local specialist, very... Read more

Great Trip! Lots of fun and very interesting. We had a wonderful time in the Galapagos. Our guides Vivienne and Ricardo were very nice and informative. Our guide for the snorkeling trip was very good as well but I can't remember his name. We saw lots of wildlife both on land and sea. Our accommodations at Blu Galapagos were perfect. This is my 2nd trip through Kim Kim and it is really been a pleasure having the trips tailored to what you want. Paul was a great local specialist, very responsive and answered all of my questions in a timely fashion.

Hotel Reviews
Blu Galapagos Sustainable Waterfront Lodge
Puerto Ayora

We had a corner room with a balcony and a hot tub. Amazing view of the harbor. Very spacious. Breakfast was great. A bit bummed that the restaurant was closed for maintenance. Had access to fresh drinking water just outside our door with ice downstairs.

Authenticity & Character
Cute hotel.
Location
Very close to downtown and the Darwin Research Center. Easy to walk everywhere.
Staff
Very nice staff.
Cleanliness & Comfort
Clean and spacious room.
Wyndham Quito Airport
Quito

Really nice hotel. Easy to check in and out. Food was great. Rooms were clean and spacious. Only a couple of minutes to and from the airport.

Authenticity & Character
Pretty hotel. Nicely decorated.
Location
A few minutes from the airport.
Staff
Very friendly.
Cleanliness & Comfort
Clean and spacious rooms.
Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Feb 23, 2026

Hi Lindsey,

I’m so happy to hear that you had a wonderful trip to the Galapagos! It’s great to know you saw so much wildlife and that your guides did an excellent job helping you discover the islands. 🤗

Thank you so much for your kind words and for trusting Kimkim once again. It truly means a lot. I really hope we can help you plan many more adventures in the future.

Wishing you all the best,

Paul, your friend from Ecuador

The guides in Amazon rain forest were amazing...
Galapagos Islands | Jan 28 - Feb 7, 2026

S
Sudha N.
Chicago, IL | Reviewed on Feb 16, 2026
The guides in Amazon rain forest were amazing , very caring and helpful throughout. Read more

The guides in Amazon rain forest were amazing , very caring and helpful throughout.

Hotel Reviews
M/C Treasure
San José de Conocoto Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Napo Cultural Center
Quito

The food was amazing . The items that were served were never repeated . Staff was very courteous

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The facility was very clean
Wyndham Quito Airport
Quito
Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Arrival to Coca, transfer to rainforest lodge, rainforest hike
Arrival to Coca, transfer to rainforest lodge, rainforest hike
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arrival in Quito - Transfer to Your Hotel
Arrival in Quito - Transfer to Your Hotel
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Feb 17, 2026

Hi Sudha,

I’m so happy to hear that you enjoyed your adventure exploring the Amazon rainforest and the Galápagos Islands. I hope you’ll share your experience in Ecuador with your friends and family so they feel inspired to visit too. 🐢🐒

Sending my best wishes from Quito to you and Gopi!
Paul

This was a terrific trip.
Galapagos Islands | Feb 2 - Feb 13, 2026

D
Debbie E.
Canada | Reviewed on Feb 16, 2026
This was a terrific trip. From a logistics perspective, everything ran very smoothly. The transfers were arranged and happened as they should. People met us when they were supposed to meet us. Everyone was friendly and lovely. Ariel answered all of my (many) questions quickly, accurately and with great patience. It never took more than 30 minutes to hear back from him no matter what time of day I sent my message. (I never expected him to answer at any time of day or night - I was just... Read more

This was a terrific trip. From a logistics perspective, everything ran very smoothly. The transfers were arranged and happened as they should. People met us when they were supposed to meet us. Everyone was friendly and lovely. Ariel answered all of my (many) questions quickly, accurately and with great patience. It never took more than 30 minutes to hear back from him no matter what time of day I sent my message. (I never expected him to answer at any time of day or night - I was just sending my questions as I thought of them). The only slight issue was that I have food restrictions and the chef on the boat didn't seem to know that. Once I brought it to their attention, he made sure that I had something to eat at every meal.

Jose was our guide in Quito and he was a pleasure - very knowledgeable and flexible. His English is excellent.
After Quito we were on the ship Anahi for a week in the Galapagos where Luis was our guide. I cannot commend the crew of the Anahi enough. Happy and friendly and very hard working. The boat was always sparkling clean, there were ample towels, they were snacks waiting for us when we would return from a hike or a snorkel. Everyone was very knowledgeable about the wildlife in the Galapagos and went above and beyond to ensure that we got the most out of our experience there.

Luis was a great guide - like everyone on the ship, he's local and that makes a big difference. He was also very knowledgeable and energetic. He did all the hikes and dives with us, even when he wasn't feeling well one day. He was available any time we needed him for anything and always smiling.

I would highly recommend using KimKim and sailing on the Anahi

Hotel Reviews
M/C Anahi
Quito

Everything about this ship was great. It holds 16 passengers which is a great number for a trip like this. We were on and off the boat frequently so there was no waiting in line for a tender ever. We had 2 zodiacs and were able to embark and disembark in no time. There was a dining area for our meals, an indoor 'living room' near the dining area, an outdoor partially covered bar and sitting area as well as a lounge area up top. The lounge area could get very hot so we weren't up there much. The food was plentiful and good.

Authenticity & Character
Location
It's a boat. No location
Staff
If I could give the staff ore than 5 stars I would. Happy, helpful. hard working. I can't say enough
Cleanliness & Comfort
The whole boat and our rooms were cleaned multiple times each day. We even saw the bartender Roberto taking down the dinner bell he rings to give it a good shine
Patio Andaluz
Quito

The hotel was clean and lovely. It included breakfast which had lots of options. The staff were friendly and helpful and the location was very good.

Authenticity & Character
Location
Very central in the city - allowed for easy walking
Staff
Cleanliness & Comfort
It was very clean, the bed was comfortable, the shower was good. I was uncomfortable with the rosary and cross above the bed. Not all tourists are catholic.
Activity Reviews
North Seymour Island
North Seymour Island
Cruise Ship

This island houses several icons Galapganian bird as well as many many sea lions. It did small a it like kitty litter because of that but there was so much to see

Chinese Hat Islet
Chinese Hat Islet
Galapagos Islands

More of the same amazing things - penguins, sea ions, giant sardine balls, blue footed boobies from the panga. We also went kayaking and snorkling. Again it was like being in an aquarium - so many fish, sharks, star fish etc

Rabida Island
Rabida Island
Galapagos Islands

Beautiful island with red sand. We saw pink flamingos, did a fairly easy hike to a beautiful view. Sea lions playing at the shore line.

Santiago Island: Egas Port
Santiago Island: Egas Port
Cruise Ship

The walk in the morning was fine. e saw a couple of fur seal pups but not much else. The snorkeling after that was amazing, Warm calm waters, tons and tons of fish - it was like swimming in an aquarium. We also saw sharks, sea turtles, flightless comerants swimming, marine iguanas eating.

Isabela Island: Vicente Roca Point
Isabela Island: Vicente Roca Point
Cruise Ship

Zodiak ride was great - saw some cool cliffs, caves and birds, The snorkelling was good too but to as good as some other spots. Later in the day we crossed the equator and got to go to the bridge to watch the latitude change to 0.0.0

Fernandina Island: Espinoza Point
Fernandina Island: Espinoza Point
Cruise Ship

this was a long walk over lava fields. The main attraction here was the marine iguanas although there were some seal ions and lots of Sally lightfoot crabs. There were hundreds and hundreds of marine igunanas and we learned a lot about them. We did some terrific snorkeling that same morning too

Isabela Island: Tagus Cove
Isabela Island: Tagus Cove
Cruise Ship

Great snorkelling - awe saw sea turtles, penguins, sardine balls and a ton of fish. It rained very hard after the snorkel so our afternoon hike was cancelled as it was very steep and slippery after the rain and wouldn't have been safe, We watched a Disney movie about sea ions instead!

Isabela Island: Urbina Bay
Isabela Island: Urbina Bay
Cruise Ship

We did a short walk around the area - lots of giant tortoises and land iguanas. We learned a lot about both species. we also did a quick snorkel at the beach. There wasn't a ton to see in the water but it was nice and refreshing. There were some sea Lions, pelicans and iguanas on the beach

Isabela Island: Elizabeth Bay
Isabela Island: Elizabeth Bay
Cruise Ship

We did a panga ride around the mangrove lagoons which was great. We saw a ton of wildlife there and the weather was perfect.

Isabela Island: Moreno Point
Isabela Island: Moreno Point
Cruise Ship

The panga ride to the nuke was amazing - we saw so many birds and lizards - marine iguanas, penguins, flightless cormorant, blue footed boobies, pelicans. The hike itself was a bit challenging. It was all irregular lava rock with lots of cracks and crevices. It was also very very hot up there

Isabela Island: Arnaldo Tupiza Breeding Center
Isabela Island: Arnaldo Tupiza Breeding Center
Cruise Ship

It was interesting to see but I feel like it was all things we could have learned while seeing the tortoises out in the wild

Isabela Island: Wetlands
Isabela Island: Wetlands
Cruise Ship

We hiked to Sierra Negra volcano which was amazing to see. The hike wasn't hard at all but it was about 6 km.

Isabela Island: Las Tintoreras
Isabela Island: Las Tintoreras
Cruise Ship

The itinerary changed and we didn't actually go here.

Santa Cruz Island: Highlands
Santa Cruz Island: Highlands
Cruise Ship

So many Giant tortioses! And they're really big! The lava caves were also very cool

Bartolomé Island
Bartolomé Island
Cruise Ship

Amazing snorkling - swam with sea lions

Quality of Experience
Day trip to Cotopaxi National Park
Day trip to Cotopaxi National Park
Quito

This was amazing but hard. The views are spectacular and it's a great sense of accomplishment to make it to base camp. But the air was thin for someone coming from sea level, even though we'd been in Quito for a few days by then. The walk u to base camp was hard work

Otavalo Market & Cuicocha Crater Lake
Otavalo Market & Cuicocha Crater Lake
Quito

The market was fun as was seeing and learning about the cities and villages along the way. We had a short boat ride around the lake.

Visit the "Middle of the World"
Visit the "Middle of the World"
Galapagos Islands

This was very fun. All the 'experiments' on the equator. We also learned a bit about the indigenous population. Our guide spoke English fairly well but she spoke quickly and was hard to understand at times because of the accent.

Quito City Tour
Quito City Tour
Galapagos Islands

Very interesting and it's always fun to learn about a new city and culture. There were just too many churches in the tour - lots of amazing architecture but too many

Local specialist: Ariel Chasi
Ariel
Ariel Chasi
Local specialist in Quito | Replied on Feb 16, 2026
Dear Debbie, Thank you so much for such a kind and detailed review! It was truly a pleasure helping you navigate those questions. I’m just glad I could be there to make the planning process feel seamless for you. I’m glad to hear that Jose and Luis took such great care of you and that the crew on the Anahi made your Galapagos experience so special. They really are the heart of these trips. I’ve also taken note of the initial communication regarding your food restrictions; I'm so glad the... Read more

Dear Debbie,

Thank you so much for such a kind and detailed review! It was truly a pleasure helping you navigate those questions. I’m just glad I could be there to make the planning process feel seamless for you.

I’m glad to hear that Jose and Luis took such great care of you and that the crew on the Anahi made your Galapagos experience so special. They really are the heart of these trips. I’ve also taken note of the initial communication regarding your food restrictions; I'm so glad the chef was able to pivot quickly once you spoke up, and I’ll ensure to double-check the communication with the boat team for the future.

Wishing you all the best,
Ariel

Incredible Experience!
Galapagos Islands | Feb 7 - Feb 14, 2026

H
Harry S.
Miami, FL | Reviewed on Feb 15, 2026
Ariel was incredible - always responsive, helpful, and there when we needed. Everything was well organized, from the pick ups at the airport or hotels, to the excursions themselves. Ariel created the perfect itinerary for my family based off what we were looking for. Would highly recommend using kimkim (and Ariel!!) if you’re looking for the perfect trip to the Galapagos! Read more

Ariel was incredible - always responsive, helpful, and there when we needed. Everything was well organized, from the pick ups at the airport or hotels, to the excursions themselves. Ariel created the perfect itinerary for my family based off what we were looking for. Would highly recommend using kimkim (and Ariel!!) if you’re looking for the perfect trip to the Galapagos!

Hotel Reviews
Albemarle
Puerto Villamil
Acacia Galápagos Boutique Hotel
Puerto Ayora

Beautiful hotel with a great breakfast. Perfectly located. Super clean with nice bathrooms and very comfortable beds. Staff was extremely nice! Would recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Old Town Quito Suites
Centro Historico, Quito

Great location and super unique hotel. Very nice and large rooms with a cool authentic feel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

All day experience but so worth it! You will be on a very cool sail boat for about a 2.5 hour ride (both there and back). We were served a delicious breakfast and lunch. Snorkeling was great, as were the views from the top of the hike!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snorkel at Los Túneles
Snorkel at Los Túneles
Galapagos Islands

We snorkels in two locations - both were great. The first was through the tunnels themselves which was so cool and in the next we saw a TON of sea turtles, as well as a sea horse and reef shark. Darwin was an incredible guide. We also had a delicious lunch on the boat. My family’s favorite activity we did while in the galapagos. It was also nice because we left at 11:30 and returned by 5:30, so it didn’t take the whole day!

Quality of Experience
Food
Guides, Drivers and Staff
Darwin was awesome and super knowledgeable!
Transport
Local specialist: Ariel Chasi
Ariel
Ariel Chasi
Local specialist in Quito | Replied on Feb 15, 2026
Dear Harry, Thank you so much for your wonderful words. It truly means a lot to me! I’m delighted to hear that everything ran smoothly and that your family enjoyed such a special experience in the Galapagos Islands. It’s wonderful that the uninhabited island excursion and the snorkeling at Los Túneles became such special memories, especially with the incredible wildlife and great guiding. Your feedback means a lot, and I’m so glad the trip turned out to be such a meaningful adventure for... Read more

Dear Harry,

Thank you so much for your wonderful words. It truly means a lot to me! I’m delighted to hear that everything ran smoothly and that your family enjoyed such a special experience in the Galapagos Islands.

It’s wonderful that the uninhabited island excursion and the snorkeling at Los Túneles became such special memories, especially with the incredible wildlife and great guiding. Your feedback means a lot, and I’m so glad the trip turned out to be such a meaningful adventure for all of you.

It was a real pleasure helping you plan this journey through KimKim, and I’m so grateful for your recommendation.

Wishing you all the best,
Ariel

Alvaro was very helpful and patient during th...
Galapagos Islands | Jan 19 - Jan 31, 2026

K
Kandi S.
Flagami, FL | Reviewed on Feb 02, 2026
Alvaro was very helpful and patient during the planning process. During the trip, Jacquie was amazing; every day we were updated with the next days plans in detail. We always knew exactly where & when we were going. Every driver & guide was prompt, helpful, informative polite, professional and friendly. We didn’t have any glitches on our 12 day tour through Peru & Ecuador even with planes, buses, boats, trains, and multiple hotels. I will use KimKim again. Read more

Alvaro was very helpful and patient during the planning process. During the trip, Jacquie was amazing; every day we were updated with the next days plans in detail. We always knew exactly where & when we were going. Every driver & guide was prompt, helpful, informative polite, professional and friendly. We didn’t have any glitches on our 12 day tour through Peru & Ecuador even with planes, buses, boats, trains, and multiple hotels. I will use KimKim again.

Hotel Reviews
Boutique Hotel Cultura Manor
Quito

Amazing old building with palace like room, huge bathroom, 2 full beds.

Authenticity & Character
I can’t describe, not lije any other hotel I’d been in.
Location
Staff
Cleanliness & Comfort
Hotel Palace Galapagos
Puerto Ayora

Good location, very clean room with king & twin bed, AC and fridge, very helpful owner, amazing breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ilatoa Lodge
Quito

Very quaint lodge with nice room and great owners. Lots of character and good view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terra Andina Mansion Colonial
Cusco

Good location, pretty hotel, nice clean room with fridge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ferre Boulevard Machu Picchu
Machu Picchu

Nice room, not far from restaurants, shops, buses to Machu Picchu. Room on the river, very picturesque. Nice breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
San Agustin Paracas
Paracas

Great location close to city center, beautiful view

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Majoro Hacienda Boutique & Resort
Nasca

Beautiful setting and grounds, decent room but FYI, no AC. A little out of the way.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Del Pilar Miraflores Hotel
Lima

Nice location, clean room, helpful staff

Activity Reviews
Transfer to the airport for your flight back home (Departure)
Transfer to the airport for your flight back home (Departure)
Ecuador

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome Back to Quito
Welcome Back to Quito
Ecuador

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
History and Nature: Full Day to Floreana Island
History and Nature: Full Day to Floreana Island
Puerto Ayora

Speedboat to the island where we saw blue footed boobies, walked on a short hike to hear history of the island then walked to an area to snorkel. We had a nice lunch along the way.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Bay Tour in Santa Cruz
Afternoon Bay Tour in Santa Cruz
Puerto Ayora

We loved seeing sharks then snorkeling in the blue water. Las Grietas was stunning.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora

We toured the lava tunnel then saw giant tortoises while enjoying a nice lunch. Very special day. We learned lot from our guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Ecuador: Let Your Adventure Begin!
Welcome to Ecuador: Let Your Adventure Begin!
Ecuador

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Departure from Cusco - Lima
Departure from Cusco - Lima
Peru

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Awana Cancha Day Tour with Alpaca's Experience
Awana Cancha Day Tour with Alpaca's Experience
Cusco

We loved seeing the llamas and alpacas up close, learned about the culture and had a chance to buy some beautiful products,

Quality of Experience
Guides, Drivers and Staff
Transport
Ballestas Islands Discovery: A Journey through Nature's Paradise
Ballestas Islands Discovery: A Journey through Nature's Paradise
Peru

Fun boat ride around the island searching for penguins, sea lions and other marine life. Prettyride.

Quality of Experience
Guides, Drivers and Staff
Transport
Nazca Lines & Huacachina Adventure: Lima - Nazca Lines - Paracas
Nazca Lines & Huacachina Adventure: Lima - Nazca Lines - Paracas
Peru

We really enjoyed the flight but it was a long way to travel to get to the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Lima City Tour; The Colonial & The Modern
Lima City Tour; The Colonial & The Modern
Lima

Lilliana provided a brief but nice overview of Lima. It was short because our flight was late.

Quality of Experience
Guides, Drivers and Staff
Transport
Arrival to Lima
Arrival to Lima
Peru

Driver was on time, professional, helpful & friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Feb 02, 2026
Dear Kandi and Bill, Thank you so much, for taking the time to share your review. It truly means a lot to us. It was a real pleasure to be part of your journey through Peru, Ecuador, and the Galapagos Islands. From the planning process to each day of the trip, we genuinely enjoyed being there for you, helping with details, answering questions, and sharing in the experience. Jacquie and me, are so happy to know that everything went smoothly and that you always felt informed and well taken... Read more

Dear Kandi and Bill,

Thank you so much, for taking the time to share your review. It truly means a lot to us. It was a real pleasure to be part of your journey through Peru, Ecuador, and the Galapagos Islands.

From the planning process to each day of the trip, we genuinely enjoyed being there for you, helping with details, answering questions, and sharing in the experience. Jacquie and me, are so happy to know that everything went smoothly and that you always felt informed and well taken care of.

Your feedback and the wonderful photos you shared during the journey made the experience even more special for us.

Thank you also for your kind words about the hotels, guides, drivers, and the entire staff.
I will be very happy to share your review with them, as I know it will make them incredibly happy and proud of their work.

Thank you for choosing Peru and Ecuador for this adventure and for trusting us with such an important trip.

It was a joy to accompany you, and we hope to welcome you again very soon.
And as you know, we will be more than happy to receive your referrals with friends and family to be again the trip organizers of a new trip adventure!

Warm regards,
Alvaro & Jacquie

Highly recommend
Galapagos Islands | Jan 17 - Jan 24, 2026

C
Christopher E.
Chicago, IL | Reviewed on Jan 31, 2026
We had an amazing trip with the help of Paola and her recommendations. The guides went above and beyond. Highly recommend her. Read more

We had an amazing trip with the help of Paola and her recommendations. The guides went above and beyond. Highly recommend her.

Hotel Reviews
The Royal Palm Hotel Galapagos - Curio Collection by Hilton
Santa Cruz
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Iguana Crossing Boutique Hotel
Galápagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Blu Galapagos Sustainable Waterfront Lodge
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Courtyard by Marriott Quito Airport
Quito

Relatively new hotel across the street from the airport. Very convenient.

Authenticity & Character
Location
right outside of the airport
Staff
Cleanliness & Comfort
Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Feb 02, 2026

Hi Chris! Thank you so much for your lovely review. This truly means a lot to me. I’m so happy to hear you had an amazing trip and that the guides went above and beyond to make it special. It was a pleasure helping you plan this experience, and I’m wishing you and Melissa many more wonderful adventures ahead. Warmly, Paola :)

Going to the Galápagos Islands was the trip o...
Galapagos Islands | Jan 12 - Jan 21, 2026

Heather
Heather E.
Chicago, IL | Reviewed on Jan 25, 2026
Going to the Galápagos Islands was the trip of a lifetime! We would have been lost without our travel agent, Paul Cisneros from Kim Kim. Paul arranged excellent accommodations for us. He arranged for drivers to pick us up and take us to where we needed to go every step of the way. Paul arranged all of our tours and tour guides. We felt safe and reassured by his planning and expertise. Paul even helped to troubleshoot when we experienced translation problems and website glitches with the... Read more

Going to the Galápagos Islands was the trip of a lifetime! We would have been lost without our travel agent, Paul Cisneros from Kim Kim. Paul arranged excellent accommodations for us. He arranged for drivers to pick us up and take us to where we needed to go every step of the way. Paul arranged all of our tours and tour guides. We felt safe and reassured by his planning and expertise. Paul even helped to troubleshoot when we experienced translation problems and website glitches with the TCT cards. Everything ran so smoothly because of the planning and arrangements that Paul made.

As for the trip itself, we were in awe of the wildlife experiences that we had. Both land and sea adventures were unique, informative and amazing. Land animals that we saw in the Galápagos Islands included sea lions (not seals as we learned!), Galapagos and Saddleback tortoises (many sightings!), blue footed boobies, frigate birds, many other birds, Sally Lightfoot crabs, lava lizards, land iguanas (lots of them!). Marine animals included sea turtles (my personal favourite!), a sea horse, different kinds of rays (eagle rays, sting rays, maybe a marble ray), sharks, puffer fish, and so, so many colourful fish (like in Finding Nemo). On the mainland, our cultural tour of Quito felt like we were stepping back in time to an older world from days gone by. The Middle of the Earth tour was fun and interesting. We love our pictures from standing on the line of the equator.

We loved each and every hotel that we stayed at. The Ikala Quito Hotel had well appointed rooms and the staff were lovely. Hotel Fiesta in Puerto Ayora was spectacular! The pool area with bar was so nice to relax at and the gardens were gorgeous! We were travelling as an adult family and our room had a main room with a king size bed and a side room with two single beds. It was quite spacious. The Albemarle in Puerto Villamil was right on the beach and had a roof top terrace looking east, south and west. You could catch both the sunrise and the sunset. It even had a communal clothesline on the roof where you could dry your swimsuits (a small thing but something I really appreciated!). Lastly, we stayed at the Wyndham Airport Hotel in Quito on our last night. It is in the shape of a condor, which makes it an interesting piece of architecture. It is quite a posh hotel and the restaurant there is excellent. The shuttle service is under 5 minutes to the airport.

In summary, this was the trip of a lifetime for us and was everything we had hoped for. We are so grateful for the experience!

P.S. The following people were excellent as tour guides/coordinators (in no particular order): Robert, Ricardo, Michael, Alexis, Diego, Salome, Julio. There were others along the way who played a more minor role in our trip but each one was competent, friendly and helpful. In fact, my husband and I commented that Ecuadorians cultivate a culture of excellence not always seen in other parts of the world.

Hotel Reviews
Wyndham Quito Airport
Quito

This hotel is quite interesting architecturally because it is in the shape of a condor. It is only minutes from the airport by shuttle and you have a beautiful view of the mountains. The restaurant is excellent and there is a nice gym/hottub/sauna area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albemarle
Puerto Villamil

We loved this hotel. It's right on the beach in Puerta Villamil. There is a courtyard inside with a small pool and lovely garden. The walkways to the room overlook the courtyard. Besides being on the beach, what we loved most was the roof top terrace. We spent lovely evenings up there watching the gorgeous sunsets. There are tables and chairs there to relax and have a beer. One small thing that I really liked was that there was a communal clothes line on the rooftop terrace so you could hang your wet swimsuits there to dry. A small thing but I really appreciated it.

Authenticity & Character
Location
Staff
Very attentive to our needs.
Cleanliness & Comfort
Hotel Fiesta
Puerto Ayora

We loved this hotel! We felt like we were staying in a tropical paradise. We booked a family room and had a spacious room with a king bed with a smaller room off to the side with two single beds. Outdoors, there are beautiful gardens, a lovely pool and hot tub area and even a bar attended by a staff member. The availability of cervases were much appreciated! They even had ping pong tables. Breakfast was delicious. Staff were friendly. Overall, we loved it!

Authenticity & Character
Location
The hotel is close to the main street.
Staff
Cleanliness & Comfort
Ikala Quito Hotel
Quito

This was an excellent hotel to stay at. The rooms were unique and spacious. Breakfast was delicious and staff were excellent!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

The land tour of the island was very interesting. We saw land iguanas, frigate birds (and many other birds), sea lions, sally lightfoot crabs, lava lizards. The terrain was very rocky and the vegetation was desert like. For 3 of the 5 of us, snorkelling was a new experience. Ricardo, our guide was very knowledgeable and helpful. We saw so many beautiful fish! Sea turtles swam by us and we even saw reef sharks (which we were glad to hear are not interested in humans because they have plenty of fish to keep them happy). In were in awe of our experience.

Quality of Experience
The flora and fauna were amazing!
Guides, Drivers and Staff
Ricardo was engaging and very knowledgeable.
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora

This was really interesting. Glad we visited. Quite amazing how they continue to ensure the existence of the tortoises through their breeding program. Salome was an excellent guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Galapagos Islands

Everything ran very smoothly. We really enjoyed seeing the tortoises at the "ranch." We even saw one put the moves on his girlfriend but she was playing coy. Quite hilarious at tortoise speed, lol. The lava tunnel was cool, as was the sinkhole.

Quality of Experience
It's just awesome to see animals that live nowhere else on earth!
Food
We enjoyed our meal at the "ranch."
Guides, Drivers and Staff
Salome was knowledgeable and helpful.
Transport
Visit the "Middle of the World"
Visit the "Middle of the World"
Galapagos Islands

This was so much fun and very interesting. We learned a lot about the unique features of being on the equator.

Quality of Experience
Guides, Drivers and Staff
Transport
Quito City Tour
Quito City Tour
Galapagos Islands

Our guide Robert was very knowledgeable. He gave us an excellent tour of the city, and in particular, the historical parts of the town and churches. We also stopped in at an Ecuadorian candy maker with "surprising" candies and a chocolate maker where we had a chocolate tasting experience. Quite delicious! Continuing on to the Middle of the World was exciting and fun. We thoroughly enjoyed our experiences there. Robert speaks excellent English and by the time we were done, we considered him to be a friend.

Quality of Experience
Very unique!
Guides, Drivers and Staff
Robert was an excellent guide and we felt safe with our driver Guillermo.
Transport
Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Jan 27, 2026
Dear Heather, I’m so happy to hear that your family trip was everything you hoped for and that you enjoyed each place you visited! I’m sure you captured some wonderful photos of the wildlife you encountered, if you’re able to upload them, I’d absolutely love to see them. 🐢🦭 I truly have no words to thank you for your kind comments about our guides, our services, and our country. It means so much to everyone involved to know that your experience here created lifelong memories, and I... Read more

Dear Heather,

I’m so happy to hear that your family trip was everything you hoped for and that you enjoyed each place you visited! I’m sure you captured some wonderful photos of the wildlife you encountered, if you’re able to upload them, I’d absolutely love to see them. 🐢🦭

I truly have no words to thank you for your kind comments about our guides, our services, and our country. It means so much to everyone involved to know that your experience here created lifelong memories, and I sincerely hope you’ll be able to visit us again in the future.

Wishing you and your family all the best!

Hugs from Ecuador,
Paul

SIMPLY THE BEST
Galapagos Islands | Jan 11 - Jan 21, 2026

T
Tomas B.
Los Angeles, CA | Reviewed on Jan 22, 2026
Thank you Paul, Milton and your entire staff for treating us to a very special and memorable time that will last the rest of our lives. Your effort had been truly the best ❣️ Read more

Thank you Paul, Milton and your entire staff for treating us to a very special and memorable time that will last the rest of our lives. Your effort had been truly the best ❣️

Hotel Reviews
Wyndham Quito Airport
Quito

We must go back to stay here, it has everything we enjoy especially the stream room with eucalyptus

Authenticity & Character
Top rated accommodations
Location
Very convenient access to the city and airport
Staff
So kind and helpful
Cleanliness & Comfort
Specious and comfortable
Hotel Cally Galapagos
Puerto Villamil

Great place to stay and close to things to enjoy

Authenticity & Character
Spacious and open
Location
Perfect view and access to the ocean beach
Staff
Very helpful
Cleanliness & Comfort
Pristine
Hotel Fiesta
Puerto Ayora

So nice, beautiful and comfortable

Authenticity & Character
Felt like a resort in paradise
Location
another awesome place to stay
Staff
So very helpful
Cleanliness & Comfort
Super comfortable
Hacienda El Porvenir
Machachi

Perfect experience of true Ecuador

Authenticity & Character
They gave us their best support
Location
The best experience, top quality
Staff
Kind and helpful
Cleanliness & Comfort
We would love to go back for another stay
Ikala Quito Hotel
Quito

Loves our time here

Authenticity & Character
Super location
Location
Great accommodations
Staff
Very helpful
Cleanliness & Comfort
Very clean
Activity Review
Quito City Tour - Middle of the World
Quito City Tour - Middle of the World
Quito

Must do

Quality of Experience
Fun and interesting
Guides, Drivers and Staff
Best guide ever
Transport
Easy access
Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Jan 22, 2026

Hi Tom!

Thank you so much for your kind words, it truly means a lot to hear that you and Jayme had such an amazing time in our country and that it will leave you with everlasting memories.

Hopefully, you’ll be able to visit us again someday, there are still so many wonderful places left to explore that I’m sure you’ll love.

Sending hugs from Ecuador! 🤗
Paul

An amazing Ecuador trip!We had an amazing trip!.
Galapagos Islands | Jan 11 - Jan 21, 2026

J
Jayme B.
Atlanta, GA | Reviewed on Jan 22, 2026
We had an amazing trip!! Milton made Quito even more special. Mindo was one of my favorite stops for the chocolate experience and seeing the toucans and feeding the humming birds. And going to Santa Cruz and Isabela was spectacular seeing all the wild life especially the blue footed boobies. The guides arrived on time and told us a lot of info. David got us to and from Baltra and was super. Julio took the time to show us around Isabela. Eva did a nice job showing us the tortoises in... Read more

We had an amazing trip!! Milton made Quito even more special. Mindo was one of my favorite stops for the chocolate experience and seeing the toucans and feeding the humming birds. And going to Santa Cruz and Isabela was spectacular seeing all the wild life especially the blue footed boobies. The guides arrived on time and told us a lot of info. David got us to and from Baltra and was super. Julio took the time to show us around Isabela. Eva did a nice job showing us the tortoises in their natural habitat. As mentioned it was an amazing trip. And Paul was always there for us!!

Hotel Review
Hacienda El Porvenir
Machachi

The hotel was so accommodating and welcoming. You felt right at home! They had a spa and the massage was wonderful. They had horseback riding which we didn't have time to do but looked like a lot fun. And the meals were 5 stars. Plus there was turn down service where they even put a few hot water bottles under the covers to keep you nice and warm. A peaceful place surrounded by nature.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Jan 28, 2026

Dear Jayme & Tom,

I’m so happy to hear that you had such an amazing trip to Ecuador and the Galapagos, and that you were able to experience the incredible wildlife both on the mainland and on the islands! Thank you so much for your kind words about your guides. I’ll be sure to pass them along to Milton, David, Julio, and Eva. 🤗

From the very beginning, it was truly a pleasure planning this journey with you, and I really hope we’ll have the opportunity to welcome you back to Ecuador in the future.

Wishing you all the best,
Paul, your friend in Ecuador

Best guides were Viviana and Marcos. Both in...
Galapagos Islands | Jan 10 - Jan 17, 2026

Jeff
Jeff L.
Dallas, TX | Reviewed on Jan 21, 2026
Best guides were Viviana and Marcos. Both interacted with us as well and had energy and loved what they were doing. For most part all activities went without issue and were better than expected. Only issue was that Alvaro assured us we would fish and obviously he didn’t understand the rules of fishing in the Galopagos. Jacquie was great. Responded well and would get details when asked. Brought energy and good communicator Read more

Best guides were Viviana and Marcos. Both interacted with us as well and had energy and loved what they were doing. For most part all activities went without issue and were better than expected. Only issue was that Alvaro assured us we would fish and obviously he didn’t understand the rules of fishing in the Galopagos. Jacquie was great. Responded well and would get details when asked. Brought energy and good communicator

Hotel Reviews
Finch Bay Galápagos Hotel
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Indigo Galápagos
San Cristóbal
Authenticity & Character
Location
Oh
Staff
Cleanliness & Comfort
EB Hotel by Eurobuilding Quito
Quito

Only stayed there 2 hrs due to delayed flight

Authenticity & Character
Location
Staff
O
Cleanliness & Comfort
Activity Reviews
Santa Fe Fishing Experience
Santa Fe Fishing Experience
Galapagos Islands

Didn’t fish! Don’t call it a fishing experience. It’s a snorkeling trip. Great snorkeling. Good guide

Quality of Experience
Food
Great sit down meal on boat
Guides, Drivers and Staff
Transport
Private Kayaking Adventure  in Tortuga Bay
Private Kayaking Adventure in Tortuga Bay
Puerto Ayora

Guide was not into it walk distance was not communicated very well. Kayaked for 40 mins and didn’t hang around when something interested encountered. Guide always in a hurry to be someplace else

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Speedboat to Santa Cruz Island; Charles Darwin Station, Highlands & Planting a Tree
Speedboat to Santa Cruz Island; Charles Darwin Station, Highlands & Planting a Tree
Galapagos Islands

Great guide. Darwin center not that interesting. More interesting seeing turtles in wild

Quality of Experience
Food
Fun restraunt at ranch
Guides, Drivers and Staff
Transport
Embracing Nature: Discovering Wildlife on Española Island
Embracing Nature: Discovering Wildlife on Española Island
Isla San Cristóbal

Johan was a good guide

Quality of Experience
Uninhabited and unowned of wildlife on island
Food
Guides, Drivers and Staff
Transport
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Galapagos Islands

La Liberia is best part. Lots of aquatic life.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Jan 21, 2026
Dear Jeff, I am so happy to receive your review. Thank you so much. This is really important for us to have your feedback, for us to improve, and for the rest of the passengers to have a valuable overview of these types of experiences in this paradise, the Galapagos Islands.
And thank you too for sharing with Jacquie amazing pictures of you and your family of unique moments, that reflects that you had a wonderful time there.
I will be more than happy to share your kind recognition words for... Read more

Dear Jeff,

I am so happy to receive your review. Thank you so much. This is really important for us to have your feedback, for us to improve, and for the rest of the passengers to have a valuable overview of these types of experiences in this paradise, the Galapagos Islands.
And thank you too for sharing with Jacquie amazing pictures of you and your family of unique moments, that reflects that you had a wonderful time there.

I will be more than happy to share your kind recognition words for Viviana and Marcos; they will be more than glad to know that you mentioned on your review, I take advantage of this opportunity to mention to Mateo, he was really happy too of transfer to you and your son at your arrival, as well assisting you on the onboarding process to the Archipelago, talking to all of them, their energy and passion are genuine as well for Jacquie and me, in fact, I am sure Jacquie will be totally happy of receiving your kind words about her.

As you could evidence, the Galapagos Islands are a paradise, and more than that, it is the First Natural Heritage Patrimony, so that’s why the fishing experience is related to a demonstrative experience with local techniques; however, I will reinforce this information during the explanation, plus the previous written information on the trip program to avoid wrong expectations.

Thank you again for your amazing energy in keeping enjoying this journey as a previous experience to your birthday. Remember that we will be more than honored to receive any of your friends or relatives, or even you, for a future trip to any trip to South America.

Warm regards to you and your lovely family,
Alvaro & Jacquie

An unforgettable 10-day Galápagos trip
Galapagos Islands | Dec 31 - Jan 9, 2026

FAYE
FAYE K.
Germany | Reviewed on Jan 13, 2026
We just returned from an unforgettable 10-day Galápagos trip that Jacquie planned for us, and we were blown away by the experience! The whole family loved it. Huge thanks to Jacquie and her local team for being so responsive and helpful throughout - we felt taken care of every step of the way. Special shoutout to Jacquie for the amazing New Year's dinner and the lovely souvenirs she gave us at the end. The guides were knowledgeable and fantastic, transports were seamless, and everything... Read more

We just returned from an unforgettable 10-day Galápagos trip that Jacquie planned for us, and we were blown away by the experience! The whole family loved it. Huge thanks to Jacquie and her local team for being so responsive and helpful throughout - we felt taken care of every step of the way.

Special shoutout to Jacquie for the amazing New Year's dinner and the lovely souvenirs she gave us at the end. The guides were knowledgeable and fantastic, transports were seamless, and everything was just perfect. Would highly recommend Jacquie for planning your Galápagos adventure!

Hotel Reviews
Katarma
Puerto Baquerizo Moreno
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel San Vicente Galapagos
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Albatross Galapagos
Puerto Ayora

Very friendly staff, clean rooms, good breakfast. Not very good shower, have to wait for hot water sometimes

Authenticity & Character
Location
Walking distance to all the places in town
Staff
Friendly, nice people
Cleanliness & Comfort
Local specialist: Jacquie Granda
Jacquie
Jacquie Granda
Local specialist in Quito - Ecuador | Replied on Jan 14, 2026

Hello Faye,

Thank you so much for your lovely review!

It was a real pleasure planning your family’s Galapagos trip, and I’m happy to hear how much you enjoyed the experience. I’m glad you felt well taken care of and that the guides, logistics, and special New Year’s details made the journey even more memorable.

Thank you as well for your honest hotel feedback; it’s truly appreciated and helps us keep improving.

I hope Galápagos will welcome you back again in the future!

Hugs from Quito,
Jacquie
Jacquie

Dream vacation, enabled by an amazing support and planning by Kimkim crew (Josselyn as the best cheerleader)
Galapagos Islands | Dec 23 - Jan 2, 2026

M
Michael P.
San Jose, CA | Reviewed on Jan 08, 2026
From a quote to a return home, we received an incredible support and attention from Josselyn.
at every step, quoting, activity selection, daily checks, and dealing with unexpected diversions, she stood by to help, 24/7.
The entire tour program was well designed, coordinated, and monitored during our amazing 12 days in Galapagos.
There is no denial, that having Kimkim on our side and Josselyn direct involvement, enabled us to reach every corner, secure every excursion, and enjoy comfortable...
Read more

From a quote to a return home, we received an incredible support and attention from Josselyn.
at every step, quoting, activity selection, daily checks, and dealing with unexpected diversions, she stood by to help, 24/7.
The entire tour program was well designed, coordinated, and monitored during our amazing 12 days in Galapagos.
There is no denial, that having Kimkim on our side and Josselyn direct involvement, enabled us to reach every corner, secure every excursion, and enjoy comfortable accommodations. on many occasions (and we traveled during X-Mass and NY), we witnessed sold-out tours and limited accommodations. Not for us. Everything was reserved well in advance, local guides waited by the gate/hotel/marina, and entire trip was executed well beyond my expectations. Thank you Josselyn and entire crew to make this a dream vacation

Activity Reviews
Snorkeling at Concha Perla (Private)
Snorkeling at Concha Perla (Private)
Galapagos Islands
San Cristóbal Arrival, Kayaking & Local Cooking Class
San Cristóbal Arrival, Kayaking & Local Cooking Class
Isla San Cristóbal
Quality of Experience
Food
an exposure to local culture in intimate settings was priceless.
Guides, Drivers and Staff
Transport
Hiking the Sierra Negra  Volcano
Hiking the Sierra Negra Volcano
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jacquie Granda
Jacquie
Jacquie Granda
Local specialist in Quito - Ecuador | Replied on Jan 10, 2026
Dear Michael, Thank you so much for taking the time to write such a thoughtful and generous review. We really appreciate your kind words, and it honestly means a lot to me. It was an absolute pleasure supporting you and your family from the very first quote until your return home. Knowing that you felt supported, well taken care of, and able to fully enjoy the Galapagos, especially during such a busy holiday season, makes all the effort completely worthwhile. I am especially happy to hear... Read more

Dear Michael,

Thank you so much for taking the time to write such a thoughtful and generous review. We really appreciate your kind words, and it honestly means a lot to me.

It was an absolute pleasure supporting you and your family from the very first quote until your return home. Knowing that you felt supported, well taken care of, and able to fully enjoy the Galapagos, especially during such a busy holiday season, makes all the effort completely worthwhile.

I am especially happy to hear that the planning, coordination, local guides, and unique experiences met and exceeded your expectations. Creating smooth, worry-free journeys for families like yours is exactly what I strive for, and your feedback confirms that we achieved that together.

Thank you again for your trust in KimKim and in me. I really hope this Galapagos adventure becomes a lifelong family memory, and I would be honored to help you plan your next journey whenever the time comes.

Wishing you and your family many more incredible travels ahead.

Sunny regards,
Jacquie & Josselyn

10 stars for Paul Cisneros, our Galapagos Travel Adviser!
Galapagos Islands | Dec 21 - Dec 27, 2025

V
Vera C.
Ashburn, VA | Reviewed on Dec 31, 2025

We would like to take the time in a week to write a fabulous review for the team we encountered, but in the meantime, 10 stars for Paul Cisneros, our Travel Advisor! He didn't leave any stone unturned. The beauty and fun of our experience was setup and managed every step of the way by Paul. Give us a week and we'll send you more information. Thank you!!

Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Dec 31, 2025

Thank you so much, dear Vera, for your kind words! I truly look forward to reading your full review.

Wishing you a Happy New Year! 🤗
Paul

What an absolute pleasure and peace of mind t...
Galapagos Islands | Dec 21 - Dec 27, 2025

Sonya
Sonya C.
Ashburn, VA | Reviewed on Dec 29, 2025

What an absolute pleasure and peace of mind to work with Paul and the many members of our Galapagos crew to create one of the most memorable and visually stunning vacations our family has ever been on. From the beginning, Paul was so easy to work with, polite, immediately responsive, and was able to cater to some last-minute changes during the trip, which was so deeply appreciated. Our naturalist guides were friendly, fun and knowledgeable. We loved the excursions as well as the cute hotels that we stayed in. I could not recommend this group more highly!

Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Dec 30, 2025

Dear Sonya,

Thank you so much for your kind words. I’ll be sure to share them with the team! I’m happy to hear that your trip to the Galapagos will remain one of your family’s most memorable experiences. It was a pleasure helping you enjoy the incredible wildlife and natural beauty of the Galapagos, and I hope you’ll be able to visit us again in the future. 🤗🐢

Wishing you and your family all the best!
Paul, your friend from Ecuador

HolaEste viaje fue increible , muchas experi...
Galapagos Islands | Dec 10 - Dec 17, 2025

Danny
Danny O.
Miami, FL | Reviewed on Dec 19, 2025
Hola
Este viaje fue increible , muchas experiencia juntas y toda la familia las disfruto mucho, especialmente nuestra nieta Olivia, para ella fue especial , no esperabamos estan ta cerca de la fauna de galapagos, y Quito muy bonito y muy limpio , Los guias fueron muy atentos a nosotros y nos llevaron a nuestro paso. Gracias por compartir su bello pais con nosotros , se los agradezco , esperamos volver.
Gracias Read more

Hola
Este viaje fue increible , muchas experiencia juntas y toda la familia las disfruto mucho, especialmente nuestra nieta Olivia, para ella fue especial , no esperabamos estan ta cerca de la fauna de galapagos, y Quito muy bonito y muy limpio , Los guias fueron muy atentos a nosotros y nos llevaron a nuestro paso. Gracias por compartir su bello pais con nosotros , se los agradezco , esperamos volver.

Gracias

Hotel Reviews
Ilatoa Lodge
Quito

Unas cabañas bien Lindas, y comodas , una vista preciosa

Authenticity & Character
Lo sencilla y bonita que esta presentada
Location
La belleza y originalidad
Staff
Son super amables con nosotros
Cleanliness & Comfort
No, todo con un detalle especial , y muy tranquilo
Casa Opuntia Galapagos Hotel
Puerto Baquerizo Moreno

Un lugar muy bonito y cerca de todo

Authenticity & Character
un lugar muy especial y original
Location
cerca de todo, caminando llegas a todos lados
Staff
muy amables
Cleanliness & Comfort
lo recomendaria a otras personas , exelente hotel
El Barranco
Santa Cruz

Cercano, comodo, justo al lado de la Iglesia, muelle, y de todo nos encanto

Authenticity & Character
muy comodo, y centrio
Location
en el centro de todo
Staff
muy amables
Cleanliness & Comfort
todo muy limpio y ordenado
Mercure Alameda Quito
Quito

exelente Hotel

Authenticity & Character
Location
super centrico
Staff
super
Cleanliness & Comfort
perfect
Activity Reviews
Explore Tortuga Bay & Charles Darwin Station
Explore Tortuga Bay & Charles Darwin Station
Puerto Ayora

Fue un lugar hermoso y lleno de vida, mucha vida marina , increible

Quality of Experience
Lo Hermoso que es esa Isla
Food
todo
Guides, Drivers and Staff
Muy atentos a nosotros
Transport
El personal muy amables y atentos
Embracing Nature's Giants: Exploring Santa Cruz Island's Highlands
Embracing Nature's Giants: Exploring Santa Cruz Island's Highlands
Galapagos Islands

Fue algo muy especial para nosotros

Quality of Experience
nunca habiamos visto algo asi
Guides, Drivers and Staff
el trato, muy especial
Transport
muy atentos
Welcome to Santa Cruz Island: Private Transfer to Puerto Ayora
Welcome to Santa Cruz Island: Private Transfer to Puerto Ayora
Puerto Ayora

Todo exelente

Quality of Experience
lo diferente que es el lugr
Guides, Drivers and Staff
exelente y pacientes
Transport
muy amables
Family Colonial Quito City Tour  & Mitad del Mundo - Middle of the World
Family Colonial Quito City Tour & Mitad del Mundo - Middle of the World
Quito

fue increible y facinante

Quality of Experience
Es un lugar bien organizado y hermoso
Food
De las mejores comidas de sur America
Guides, Drivers and Staff
exelentes
Transport
fue exelente
Welcome to Ecuador: Let Your Adventure Begin! (Transportation Service)
Welcome to Ecuador: Let Your Adventure Begin! (Transportation Service)
Galapagos Islands

Grandiosa , No me imaginaba que seria así.

Quality of Experience
Quito y Galapos son hermosos y la gente muy amable
Guides, Drivers and Staff
nuestro guia , Fue muy amable y gentil
Transport
muy comodo y complaciente
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Dec 20, 2025

Hola Danny,

Muchas gracias por tus palabras, nos alegran enormemente.
Nos encanta saber que toda la familia disfrutó el viaje y que para Olivia haya sido una experiencia tan especial. Galápagos tiene una magia única, y compartirla con ustedes fue un verdadero gusto.

Gracias por confiar en nosotros y por permitirnos mostrarles lo mejor de Ecuador, tanto en Galápagos como en Quito. Será un placer acompañarlos nuevamente en futuros viajes; aquí siempre estaremos para ustedes.

Un abrazo para toda la familia y hasta la próxima aventura

One star is too much
Galapagos Islands | Dec 1 - Dec 8, 2025

B
Becky J.
Ashburn, VA | Reviewed on Dec 13, 2025
The only "custom" things we asked for - diving and a pick up - that we were told were possible once we were on the island we were informed we not. So that went any see service/benefit. For the boat review:
Legend Feedback
Day 1- Guide kept talking into the wind instead of to the group. No one knew what he was saying, even after informing him they could not hear. Guide miscounted people. Day 2- Lack of towels in the swimming area, expected to return after snorkeling wet. Again, no... Read more

The only "custom" things we asked for - diving and a pick up - that we were told were possible once we were on the island we were informed we not. So that went any see service/benefit.

For the boat review:
Legend Feedback

Day 1- Guide kept talking into the wind instead of to the group. No one knew what he was saying, even after informing him they could not hear. Guide miscounted people.

Day 2- Lack of towels in the swimming area, expected to return after snorkeling wet. Again, no towel provided. Guide still had not informed guests of the safest way to get on and off the Pangas- this is standard on other boats. Was told on day 2 not to drink the tap water in the room , luckily we knew that from previous boats. A little late for some.

Day 3- waiter still can’t remember food allergies. Again, standard on day 1 to go over guest allergies and confirm. None of this happened, I have to at each meal.

Day 4- partner developed a food borne travelers stomach. Atleast the doctor had meds, even if she kept trying to prescribe advil.

Day 5- clearly can’t manage time. Guide was 20 mins late for morning excursion. Afternoon they scheduled 1 hr - which ended up being much less due to island closure time - for a beach walk and snorkel. Most guests couldn’t complete the beach walk in that time. Multiple guest commented with the boat at half capacity they can’t imagine anything happening at full capacity. Crew forgot gas in the dingy, had to refill in the open water. Crew wasn’t ready to help off board, had to wait and call them. Guide again miscounted guests and almost left someone at the turtle ranch. On the beach a new guest thought I was crew because I was the only one stopping to help her. This happened a few times when I notice wildlife our guide wasn’t pointing out to the other people in our group.

Day 6 - guide miscounted again leaving the boat and left passengers because they claimed the notification was clear. We agree it’s been inconsistent the “get ready”, “and “up next” ad “leaving”. Sometimes they’ll say “up next” and never the other ones. Multiple people have missed their disembarkments.

Day 7 - people in our group requested to change guides and were approved to do so. People cleaning the room continue to not empty full garbage. after a week waiter remembered our drink order of water, guide still doesn't know the 8 people in his group.

Day 8 - hot tub temperature control breaks. Again I stopped to assist a guest struggling on the walk. No guide or crew stayed - they just left.

Overall. The boat was out dated, and the rooms couldn’t regulate temperate. There are ant traps in the room you have to avoid. They couldn’t go 1 hour without trying to sell something, to the point I got tired of being asked and started staying in my room. The wet room for snorkeling needs a fan like any other sane boat to try equipment if it's below deck. A small port window is not "airflow" - everything was musty and we took our stuff to the front to lay it out. No one on the boat had a tour so no one knew there was a front deck to sit on.

My “non luxury” Galapagos cruises had refreshments, and either warm towels after water or cold towels to clean your hands after an excursion, in addition to a substantial snack. They all also included at some level juice, wine and beer. This one had a single flavored water station and a small bite that was usually not there only on returning to the boat. It was pathetic- you had to wait in line for a single grape and glass of water freezing after snorkeling, and hope there was some left. The food was okay, if there was any left.

In general the communication leading up to the trip was lacking, and confusing. We were told one thing and then another thing on the boat.

I would never pay or recommend this boat ever again. I’m glad it was the itinerary I wanted.

Hotel Review
Boutique Expedition Legend

Legend Feedback Day 1- Guide kept talking into the wind instead of to the group. No one knew what he was saying, even after informing him they could not hear. Guide miscounted people. Day 2- Lack of towels in the swimming area, expected to return after snorkeling wet. Again, no towel provided. Guide still had not informed guests of the safest way to get on and off the Pangas- this is standard on other boats. Was told on day 2 not to drink the tap water in the room , luckily we knew that from previous boats. A little late for some. Day 3- waiter still can’t remember food allergies. Again, standard on day 1 to go over guest allergies and confirm. None of this happened, I have to at each meal. Day 4- partner developed a food borne travelers stomach. Atleast the doctor had meds, even if she kept trying to prescribe advil. Day 5- clearly can’t manage time. Guide was 20 mins late for morning excursion. Afternoon they scheduled 1 hr - which ended up being much less due to island closure time - for a beach walk and snorkel. Most guests couldn’t complete the beach walk in that time. Multiple guest commented with the boat at half capacity they can’t imagine anything happening at full capacity. Crew forgot gas in the dingy, had to refill in the open water. Crew wasn’t ready to help off board, had to wait and call them. Guide again miscounted guests and almost left someone at the turtle ranch. On the beach a new guest thought I was crew because I was the only one stopping to help her. This happened a few times when I notice wildlife our guide wasn’t pointing out to the other people in our group. Day 6 - guide miscounted again leaving the boat and left passengers because they claimed the notification was clear. We agree it’s been inconsistent the “get ready”, “and “up next” ad “leaving”. Sometimes they’ll say “up next” and never the other ones. Multiple people have missed their disembarkments. Day 7 - people in our group requested to change guides and were approved to do so. People cleaning the room continue to not empty full garbage. after a week waiter remembered our drink order of water, guide still doesn't know the 8 people in his group. Day 8 - hot tub temperature control breaks. Again I stopped to assist a guest struggling on the walk. No guide or crew stayed - they just left. Overall. The boat was out dated, and the rooms couldn’t regulate temperate. There are ant traps in the room you have to avoid. They couldn’t go 1 hour without trying to sell something, to the point I got tired of being asked and started staying in my room. The wet room for snorkeling needs a fan like any other sane boat to try equipment if it's below deck. A small port window is not "airflow" - everything was musty and we took our stuff to the front to lay it out. No one on the boat had a tour so no one knew there was a front deck to sit on. My “non luxury” Galapagos cruises had refreshments, and either warm towels after water or cold towels to clean your hands after an excursion, in addition to a substantial snack. They all also included at some level juice, wine and beer. This one had a single flavored water station and a small bite that was usually not there only on returning to the boat. It was pathetic- you had to wait in line for a single grape and glass of water freezing after snorkeling, and hope there was some left. The food was okay, if there was any left. In general the communication leading up to the trip was lacking, and confusing. We were told one thing and then another thing on the boat. I would never pay or recommend this boat ever again. I’m glad it was the itinerary I wanted.

Authenticity & Character
Location
Boat, guides, service
Staff
Cleanliness & Comfort
Activity Reviews
AM: Espinoza Point (Fernandina Island)
AM: Espinoza Point (Fernandina Island)
Cruise Ship
PM – Tagus Cove (Isabela Island)
PM – Tagus Cove (Isabela Island)
Cruise Ship
PM – Punta Vicente Roca (Isabela Island)
PM – Punta Vicente Roca (Isabela Island)
Cruise Ship
AM: Twin craters and the Highlands of Santa Cruz- Departure to Baltra´s Airport
AM: Twin craters and the Highlands of Santa Cruz- Departure to Baltra´s Airport
Cruise Ship
AM – Highlands Tortoise Reserve (Santa Cruz Island) and departure
AM – Highlands Tortoise Reserve (Santa Cruz Island) and departure
Cruise Ship

We arrived at the airport hours before it opened and sat instead of enjoy ing an excursion Seems about right for this company

AM – Urbina Bay (Isabela Island)
AM – Urbina Bay (Isabela Island)
Cruise Ship
PM – Rabida Island
PM – Rabida Island
Cruise Ship
AM: Egas Port (Santiago Island)
AM: Egas Port (Santiago Island)
Galapagos Islands
PM: Santa Cruz - Bachas Beach
PM: Santa Cruz - Bachas Beach
Cruise Ship
AM – Highlands Tortoise Reserve & Charles Darwin Research Station (Santa Cruz Island)
AM – Highlands Tortoise Reserve & Charles Darwin Research Station (Santa Cruz Island)
Cruise Ship

Our guide was incapable of knowing how to read a clock and we all waited for him

Guides, Drivers and Staff
Transport
PM – Santa Fe Island
PM – Santa Fe Island
Cruise Ship
AM South Plaza Island
AM South Plaza Island
Cruise Ship
PM – Darwin Bay (Genovesa Island)
PM – Darwin Bay (Genovesa Island)
Cruise Ship
AM –  El Barranco, Prince Philip’s Steps (Genovesa Island)
AM – El Barranco, Prince Philip’s Steps (Genovesa Island)
Cruise Ship
PM – Black Turtle Cove (Santa Cruz Island)
PM – Black Turtle Cove (Santa Cruz Island)
Cruise Ship
Morning Arrival & Transition to Galápagos Legend
Morning Arrival & Transition to Galápagos Legend
Cruise Ship

Miscommunication and we had to double back to the airport to sit there for 3 hrs instead of the promised pick up.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Legend Cruise Itineraries
Legend Cruise Itineraries
Cruise Ship
Quality of Experience
Stop selling everythingn
Food
Guides, Drivers and Staff
Transport
Local specialist: Anthony Zambrano
Anthony
Anthony Zambrano
Local specialist in Ecuador Quito | Replied on Dec 15, 2025
Hi Becky and Evan, Thank you for taking the time to share your feedback. I’m truly sorry that your trip did not meet your expectations and that your overall experience was disappointing. I regret that this journey was not what you had hoped for. That said, I genuinely appreciate your detailed comments, as they help us improve and carefully evaluate the partners we work with. I would like to gently clarify two points mentioned in your review. As reflected in our message exchange prior to... Read more

Hi Becky and Evan,

Thank you for taking the time to share your feedback. I’m truly sorry that your trip did not meet your expectations and that your overall experience was disappointing. I regret that this journey was not what you had hoped for.

That said, I genuinely appreciate your detailed comments, as they help us improve and carefully evaluate the partners we work with.

I would like to gently clarify two points mentioned in your review. As reflected in our message exchange prior to the trip, neither the private transfer nor advanced diving was included in the services booked with us. As discussed, we coordinated the starting point of the cruise we arranged for you at the airport following your first liveaboard, which was booked independently.

In the days leading up to the trip, I was in regular contact and sent several messages to keep you informed that, due to permit regulations, the cruise was not authorized to pick you up at an alternative location. This request was related to allowing time for laundry between cruises. Unfortunately, I did not receive a response at the time, which I assumed was because you were fully enjoying your liveaboard activities. I also shared that laundry services would be available onboard the Galapagos Legend Cruise as an alternative. I wanted to clarify this simply to note that these logistics and options were communicated in advance.

Regarding the diving options requested only one week prior to the cruise, I did explore and propose alternatives such as diving at Mosquera and Daphne. Unfortunately, these options did not align with what you were looking for, and more advanced diving was not possible to arrange due to the very short notice and the lack of prior confirmation required to secure permits and availability. I sincerely apologize if there was any misunderstanding regarding these limitations.

Your detailed feedback regarding the onboard experience has been shared in full with the cruise operator so they can review and address the concerns internally. I want to be transparent in noting that this feedback came as a surprise to our team, as we have recommended this vessel many times in the past without receiving similar concerns. Nonetheless, we truly value your comments, as they allow us to address these matters directly with our partners and ensure standards are upheld.

Once again, I’m very sorry that this trip did not turn out to be the experience you were expecting, and I sincerely appreciate your honest and thoughtful feedback.

Warm regards,
Anthony

Mathias and the whole boat crew were exceptio...
Galapagos Islands | Jan 17 - Jan 27, 2025

Margie
Margie B.
Denver, CO | Reviewed on Dec 07, 2025
Mathias and the whole boat crew were exceptional! Snorkeling was amazing and the hikes were unique, very educational. Read more

Mathias and the whole boat crew were exceptional! Snorkeling was amazing and the hikes were unique, very educational.

Hotel Review
M/Y Galapagos Angel
Galapagos

Nice size boat and excellent crew

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Dec 13, 2025

Hi Margie,

Thank you so much for your lovely review! I’m delighted to hear that you enjoyed the snorkeling and hikes - the Galápagos truly offers such a unique mix of adventure and learning. I’ll be sure to share your kind words with everyone who helped make your experience so special.

Wishing you many more wonderful journeys ahead - and a very Merry Christmas and happy holiday season!

All the best,
Mathias & the Authentic Ecuador Team

Great job arranging the trips to see Ecuador’...
Galapagos Islands | Nov 24 - Dec 3, 2025

Kevin
Kevin D.
Miami, FL | Reviewed on Dec 04, 2025

Great job arranging the trips to see Ecuador’s amazing natural beauty. The guides were all very knowledgeable, patient and enthusiastic about the wildlife and landscape. Special shoutout to my coordinator Valentina who was in touch with me everyday to make sure everything was going well.

Local specialist: Maria Jose Jaramillo
Maria Jose
Maria Jose Jaramillo
Local specialist in Quito, Ecuador | Replied on Dec 04, 2025

Dear Kevin

Thank you so much for your kind words! We’re thrilled to hear you enjoyed exploring Ecuador’s incredible natural beauty. I’ll be sure to pass along your special shoutout to Valentina; she’ll be delighted to hear it. It was our pleasure to help make your trip smooth and memorable, and we hope to welcome you on another adventure soon!

Warm regards,
Majo

This was our second trip to the Galápagos, an...
Galapagos Islands | Nov 24 - Nov 29, 2025

R
Rasika R.
Kyle, TX | Reviewed on Dec 03, 2025
This was our second trip to the Galápagos, and Ariel made it absolutely amazing. The MC Treasure was perfect, and the crew was exceptional—warm, professional, and always a step ahead. They made us feel so well cared for, and every detail on board was flawless. Hector, our guide, was fantastic and brought every island to life with his knowledge and enthusiasm. Ariel’s planning, communication, and thoughtful touches made the whole experience smooth and unforgettable. We can’t wait to plan... Read more

This was our second trip to the Galápagos, and Ariel made it absolutely amazing. The MC Treasure was perfect, and the crew was exceptional—warm, professional, and always a step ahead. They made us feel so well cared for, and every detail on board was flawless. Hector, our guide, was fantastic and brought every island to life with his knowledge and enthusiasm.

Ariel’s planning, communication, and thoughtful touches made the whole experience smooth and unforgettable. We can’t wait to plan our next adventure with Kim Kim!

Hotel Reviews
M/C Treasure
San José de Conocoto Quito

Our time aboard the MC Treasure was outstanding from start to finish. The yacht is beautifully maintained, comfortable, and designed for an amazing Galápagos experience. The cabins were spotless and cozy, the common areas were spacious, and everything felt both welcoming and luxurious. But what truly sets the MC Treasure apart is the crew. Every team member was warm, attentive, and incredibly professional. They anticipated our needs before we even asked, made us feel completely at home, and added so many thoughtful touches throughout the trip. The food was fantastic, the service was flawless, and the atmosphere on board was relaxed and friendly. Combined with the remarkable Galápagos landscapes and our excellent guide, this yacht made the journey unforgettable. Highly recommend the MC Treasure for anyone seeking a first-class experience in the islands.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wyndham Quito Airport
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ariel Chasi
Ariel
Ariel Chasi
Local specialist in Quito | Replied on Dec 03, 2025

Dear Rasika,

Thank you so much for your wonderful review! It was truly a pleasure helping you plan your second adventure in the Galápagos. I’m thrilled to hear that the MC Treasure, its beautifully maintained spaces, and its exceptional crew made your experience so special.

I’m especially glad to hear that the planning process went smoothly and that you enjoyed all the details along the way. It was my pleasure to help you :)

Wishing you all the best,
Ariel

Amazing Galapagos Adventure!
Galapagos Islands | Nov 14 - Nov 24, 2025

Kathy
Kathy G.
Hawthorne, CA | Reviewed on Dec 02, 2025
The Galapagos was truly an amazing adventure! Paul planned and implemented a wonderful trip! All the travel and tours were handled very professionally and the accommodations were excellent. Alex and Robert made sure we were all on the bus, boat, or airplane, as planned. Our excellent guides Javier and Karem led us on adventures every day. Snorkeling with sea lions, manta rays, turtles, sharks and schools of fish was incredible! We've never been surrounded by such an abundance of sea... Read more

The Galapagos was truly an amazing adventure! Paul planned and implemented a wonderful trip! All the travel and tours were handled very professionally and the accommodations were excellent. Alex and Robert made sure we were all on the bus, boat, or airplane, as planned. Our excellent guides Javier and Karem led us on adventures every day. Snorkeling with sea lions, manta rays, turtles, sharks and schools of fish was incredible! We've never been surrounded by such an abundance of sea life. We also saw wildlife and different landscapes while exploring various islands. Daniela's tour with the giant land tortoises was another fascinating day! The Galapagos is truly a unique place that locals are working hard to preserve for all. We're thrilled we got a chance to visit!

Hotel Reviews
M/Y Monserrat
Quito

Our time on the M/Y Monserrat was enjoyable. The guides and staff were wonderful, and the dinner on the last night was delightful. However, the overnight journey was rough due to choppy seas, which made it uncomfortable and resulted in a sleepless night. It seems to be a known issue that it gets rough on the last night, and a little heads-up would have been appreciated.

Patio Andaluz
Quito

Patio Andaluz in Quito was a wonderful place to start our trip. It's located in the old historic part of the city, which was quite charming and added to the experience.

Acacia Galápagos Boutique Hotel
Puerto Ayora

We had a clean, modern room at the Acacia with a lovely central patio area for gathering. The staff was very friendly, honest and professional. They made sure we had a delicious breakfast with our coffee every day and provided tips on where to eat dinner. Highly recommend this hotel.

Authenticity & Character
Location
Walking distance to the Darwin Center and downtown.
Staff
Cleanliness & Comfort
Activity Review
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

The excursion to the uninhabited island was quite an experience, although it involved much more travel than anticipated. After spending several days on the M/Y Monserrat, this day was mostly in transit with a long bus and boat journey. It was a bit tiring, with limited time on the actual island, and we would've preferred to explore more locally around Puerto Ayora.

Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Dec 11, 2025

Hi dear Kathy,

I'm so happy to hear that you had an amazing adventure on your trip to the Galapagos and that you got to see many of the species that live there! 🐢 Thank you for your kind words about our work and the guides who accompanied you.
I wish you and Don all the best!

Greetings from Quito,
Paul

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.