Carolyn

Our Food Tour and Versailles. Great! But... - Mar 29 - Apr 12, 2022

Traveler: Carolyn H. - Local specialist: Valentine Julien

Our Food Tour was terrific. The Versailles Tour was also a success. Wish we could have stayed longer to explore the huge garden. The Seine Cruise was a mess. The directions to collect tickets were wrong. We ran from Pier to Pier at least 4 times until someone in upper management finally took pity and worked us through the scan and get to hop on the boat.

The Mont St. Michel tour was where we really had problems. We were on an almost full coach and everyone but us were provided a headset and audio for the Long Journey. However Valentine booked us, we were transportation only. All that countryside and no history or awareness of what we were seeing. Those with the headsets purchased online with Viator so paid much less but got much better value.

For the price we paid I expected more concierge service from Valentine. The suggestion was to use the City Map app and we allowed plenty of time to walk to the tours but the Arc de Triomphe area from the app kept us going around and around. It would have been a higher level of service to reach out to us on our first day. Ask if we had questions. No sleep and automatically tuning into the process to hop on the subway or bus could have been resolved with a suggestion to take an Uber the first day since it was a walking tour. We had no idea the distance to travel and the narrow streets and many turns needed to take if walking.

To finish our extension we were to do a biking tour. It was 35 degrees and we were not prepared with outwear that fit that temperature. We reached out to Valentine responded with a request to cancel which she responded was not allowed. So that meant I needed to communicate with the Bike Tour Company and they were able to allow for a credit which I can now provide for guests visiting in July. This should have been the concierge service provided for a custom itinerary.

I don't believe Valentine knew enough about Paris to create this itinerary. The price did not match the level of service we received. I believe booking online with Viator would have provided the same level which was a huge disappointment. The phone service, we seemed to reach one fellow over and over who did help to answer our questions.

I am sad I am not able to recommend your company. The automation, texts, itineraries were state of the art. But in the end would I have been able to use you for my clients and my agency receive a commission, that I never did get an answer. And I do not see Valentine's level of service as one I expect for my clients.