I'm glad we used KimKim! The site was intere...
Costa Rica | May 28 - Jun 4, 2022

Naomi
Naomi D.
Sacramento, CA | Jun 13, 2022

I'm glad we used KimKim! The site was interesting to use since it takes your interests, timeline and and budget and makes suggestions to get you started, but also allows you to make selections and modifications. It was great not having to book each transfer, hotel, and tour on our own. When we needed to make changes, Brittany was great at getting back to us quickly and making things happen. read more

I'm glad we used KimKim! The site was interesting to use since it takes your interests, timeline and and budget and makes suggestions to get you started, but also allows you to make selections and modifications. It was great not having to book each transfer, hotel, and tour on our own. When we needed to make changes, Brittany was great at getting back to us quickly and making things happen.

Hotel Reviews

The Falls at Manuel Antonio

Manuel Antonio

It is unfortunate I cannot give 5 stars. The grounds are lovely with a nice pool and seating areas, and a great bar. The bar/restaurant staff were really great, and the food was excellent. The animals that came through the grounds in the afternoon were a real treat-Agouti, Iguana, and the squirrel monkeys. Most of the rooms in the back of the property seemed lovely, but we had a "front side" room. These rooms face the front of the building and the main road. The room was basic-not aesthetically pleasing or anywhere you'd want to spend any time. The lamps were broken. On our last night we came back to the room and found it flooded from a backup in the shower (we hadn't used the shower yet that day). Of course things happen sometimes, but the woman in charge did not know how to handle the situation. It took persistence on our part to get the management to set us up in another hotel for the night since they could not accommodate us with an equivalent room. They did end up moving us to another lovely hotel nearby for no charge and waived our food and beverage charges-which was nice. If we were in a better room, and had been taken care of promptly when the shower issue happened, then I would give 5 stars.

Tips for future travelers

do not pick the "front side" room

Authenticity & Character
Location
Staff
Cleanliness & Comfort

Hotel Lomas del Volcan

Fortuna

This hotel was beautiful-online photos don't do it justice. Everyone was extremely friendly and helpful. The view of the volcano from our back patio couldn't be beat (room 503). The restaurant and bar had very good food and drinks. The pool area was very nice and relaxing. The covered jacuzzi was great to sit in during the evening rainstorms. The grounds were beautiful-it seemed the staff were tending to it throughout the day. The front desk staff were helpful with every question or need we had, and were very helpful in arranging transport into town. I would stay here again.

Tips for future travelers

If you want to be close to "the action" of town this is not the place for you-you'd need to take a taxi.

Authenticity & Character
Beautiful grounds
Location
Everything
Staff
Everyone was friendly and helpful
Cleanliness & Comfort
Everything was clean and beautiful
Activity Reviews

Arenal Volcano Hike & Tabacon Hot Springs & Meal

Arenal/La Fortuna

Nice hike around the 1968 lava field. The hot springs were nice, but the grounds were difficult to negotiate at night. The dinner provided was really good.

Quality of Experience
Food
Guides, drivers and staff
Transport

Sloth Observation - Day or Night Walk

Arenal/La Fortuna

I can't review this tour because it was cancelled due to a lightning storm. Brittany with Kimkim handled the refund process for us with no problem.

Manuel Antonio National Park Guided Nature Hike

Manuel Antonio

Carla was a very nice naturalist guide. We were able to see several animals, and she was very informative and patient.

Quality of Experience
Guides, drivers and staff
Transport
Local specialist: Brittany McNamara
Brittany
Brittany McNamara
Local specialist in Denver | Jun 13, 2022

Thank you for sharing details of your experience in Costa Rica, Naomi! I'm sorry to hear about your experience at The Falls Hotel in Manuel Antonio, but I'm glad they were ultimately able to resolve the situation for you.
It was a pleasure assisting you with organizing your trip, and the kimkim team can't wait to help you plan another amazing adventure in the future!
-Brittany