Trip to peru, Peru - Oct 15 - Oct 19, 2017

Traveler: Marlynn R. - Local specialist: Steve Wilson

The trek was the highlight of our 3 week trip to Peru. Food, cooks, overall trekking experience was great. All places we stayed were great, especially the overnight at the hot springs. There was an issue with my sleeping bag: The zipper in my $40 rental sleeping bag was broken from day one. I had to put extra layers on to keep warm on the 1st night. In the afternoon the guide was nowhere to be found and I told him at dinner. Someone went to fix it, but they didn't try the zipper and I went to bed and the clasp fell off so the zipper was broken.

Steve Wilson, local specialist, responded to this review:

Hi Marlynn

It’s taken me a few days to respond to your review because I’ve been getting to the bottom of how this came to happen with your sleeping bag. Simple gear failure is the answer, and I’m so sorry it caused you this experience .

Wilhen, our equipment manager, personally checked your sleeping bag before it went out on your Salkantay trek, but it evidently gave way on the way in and started opening itself. Aldo got it to close again, but then the clasp came off in your hand.

Our... read more

Hi Marlynn

It’s taken me a few days to respond to your review because I’ve been getting to the bottom of how this came to happen with your sleeping bag. Simple gear failure is the answer, and I’m so sorry it caused you this experience .

Wilhen, our equipment manager, personally checked your sleeping bag before it went out on your Salkantay trek, but it evidently gave way on the way in and started opening itself. Aldo got it to close again, but then the clasp came off in your hand.

Our conclusion is that the zips on our National Geographic brand sleeping bags are not strong enough, and we’re sending them all off to get replaced. We’ll also be sending out an extra sleeping bag, to cover any cases like this, on our trips from now on.

I apologise once again for the sleeping bag and I hope other aspects of your trip went some way towards making up for it.

Kind regards
Steve