Adventure, away from tourist hot spots
Sri Lanka
|
Jul 29 - Aug 3, 2017
J
Janet M.
New Zealand
| Reviewed on Aug 06, 2017
I didn't receive a final confirmation of the itinerary which meant I didn't pick up on a misunderstanding on the last day of the trip. In re reading our emails I understood the last day was to be changed from Sigirya to Negombo. So I also take responsibility for not confirming this change. A bit more guidance on the timing of events would have been helpful - our driver left it to us to decide when to leave in the morning - I thought he would have had a better idea than us. We had lots of questions but felt his English wasn't good enough, first of all to understand the question and then to give us an informed answer. He was very pleasant and easy going but also a little difficult for us to understand sometimes.
Ida Lindholm
Local specialist in Colombo
| Replied on Aug 10, 2017
Thank you very much for your comments!
I re-read our messages, and there was a misunderstanding in my end also at the moment you booked the tour. We had been discussing about the change, but it was re-confirmed yet. Definitely, the re confirmation is on my responsibility also, and I'm very sorry that this caused a confusion for your last day's programme.
When it comes to our our driver-guides, they are adviced to negotiate the schedules together with the client, highlighting the fact...
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