Adventure, away from tourist hot spots, Sri Lanka - Jul 29 - Aug 3, 2017

Traveler: Janet M. - Local specialist: Ida Lindholm

I didn't receive a final confirmation of the itinerary which meant I didn't pick up on a misunderstanding on the last day of the trip. In re reading our emails I understood the last day was to be changed from Sigirya to Negombo. So I also take responsibility for not confirming this change. A bit more guidance on the timing of events would have been helpful - our driver left it to us to decide when to leave in the morning - I thought he would have had a better idea than us. We had lots of questions but felt his English wasn't good enough, first of all to understand the question and then to give us an informed answer. He was very pleasant and easy going but also a little difficult for us to understand sometimes.

Ida Lindholm, local specialist, responded to this review:

Thank you very much for your comments!

I re-read our messages, and there was a misunderstanding in my end also at the moment you booked the tour. We had been discussing about the change, but it was re-confirmed yet. Definitely, the re confirmation is on my responsibility also, and I'm very sorry that this caused a confusion for your last day's programme.

When it comes to our our driver-guides, they are adviced to negotiate the schedules together with the client, highlighting the fact... read more

Thank you very much for your comments!

I re-read our messages, and there was a misunderstanding in my end also at the moment you booked the tour. We had been discussing about the change, but it was re-confirmed yet. Definitely, the re confirmation is on my responsibility also, and I'm very sorry that this caused a confusion for your last day's programme.

When it comes to our our driver-guides, they are adviced to negotiate the schedules together with the client, highlighting the fact thant both clients' wishes and driver's local knowledge should be taken in consideration in decision making. I highly appreciate all your feedback, and we will carefully check all the details through with our team, so that we can avoid similar problems in the future!