This was my first experience with KimKim and ...

Sri Lanka | Jan 4 - Jan 16, 2020

This was my first experience with KimKim and it resulted in one of the best trips I have ever taken. Our guide on the ground Nathantha was fantastic. He was very responsive and made sure that we were comfortable and safe at all times. All of the places he took us to were great. He understood what we wanted and did his best to make sure we got it. For example, we told him we were really interested in elephants and he hired an extraordinary man with a jeep that took us into the jungle and made sure we saw lots of elephants up close in their natural habitats. He took us to wonderful temples that weren't even on the program and explained the history and local custom. I would rate him 10 out of 10.

The planning and booking process was good, but could have been better. Natasha provided a good basic itinerary and always responded to my questions. I would have liked more details and perhaps better information. For example, when we said we wanted to go snorkeling we were told we had to go to Hikkadua, but what we had read about Hikkadua indicated that it was not our kind of place, Natasha told us that snorkeling was not possible any place else. In fact, we booked our own snorkeling trip in Mirissa that was wonderful. It seemed that changes to the itinerary were not welcomed by the local specialist and it was only grudgingly that the price reduced when we took items out. I am sure that Natasha knows a lot about travel in Sri Lanka, but too many of our interactions were canned responses rather than detailed knowledge.