Great first experience with Kim- Kim- Serendipity made a huge difference.

Costa Rica | Dec 25 - Jan 3, 2026

Serendipity gave me an itinerary that was responsive the needs for an intergenerational trip. I was planning for my children and their grandparents. I am used to doing everything on my own and it worked out great to work with pros in-country! the local advice was critical. When one is an outsider there is no way to distinguish who are the best service providers, guides, transfers, etc.

Serendipity booked us the most incredible MASTER guide in Monteverde who was greeted like a celebrity by the other guides. Without Bryan and his team's expertise we would have been rolling the dice. Serendipity also had access to hotels beyond the booking.com options which was critical when we were searching for lodging in peak Christmas season on the beach. Given that this is a once-in-a-lifetime trip, it is great to have a local who knows what is good and worth it, depending on the travelers' profile.

I know this when I play host in my favourite cities- guidebooks and reviews are not enough and the options are overwhelming.

in country we had available and super-responsive support via WhatsApp.

This was the first time in a long time I used a travel agent or Kim-Kim but it saved me hours of time and all of their recommendations and timings of the day were great recs and worked out well. When decisions you make from you laptop don't line up it can be a bummer on vacation. My parents were super impressed.