Eleonora and Lorenzo were amazing and very go...
Italy | May 8 - May 16, 2025

R
Ruth B.
Canada | Reviewed on Jun 23, 2025

Eleonora and Lorenzo were amazing and very good communicators. I’m still not sure the value of Kim Kim other than connecting us with these anmazing Italy based travel agents. We didn’t like that we went to Italy and had to pay in US dollars,, this I’m sure was not the fault of Eleonora or Lorenzo. They planned our trip just as we requested and the guides they connected us with were top notch. I wish I could say something about Kim Kim but my thoughts are they have a good platform and pick amazing local talent to use it.

Hotel Reviews
Hotel Il Guelfo Bianco
Florence

I would have given them a five had the breakfast been better. The hotel had loads of character and was very well located to all the sites and great restaurants. I loved that you could get away from the crowds here. I would stay again or recommend to friends.

Authenticity & Character
Loved how they preserved the old charm Of Florence
Location
Very well located to all the attractions of Venice.
Staff
Cleanliness & Comfort
Salvadonica - Borgo del Chianti
San Casciano in Val di pesa

This hotel definitely had a wow factor! Our room was delightful, staff were top notch and I can’t say enough about the food. We loved it here and would definitely return or recommend to our friends.

Authenticity & Character
Words can’t describe this delightful resort, it must be experienced
Location
It was what we were looking for g for, a quiet stay in the Chianti region
Staff
Extremely professional
Cleanliness & Comfort
Attach to detail to make for a memorable stay
Sogno di Giulietta e Romeo
Venezia

Sorry this was definitely the only bad accommodations of this trip and perhaps one of the worst rooms I’ve had. We were in what was called “The Love” room, if you’re staying at this hotel be sure NOT to get it. Our window that had a lovely view of a canal taped to it looked out to plumbing pipes and an elevator shaft. While some of the staff were lovely some were on the other extreme and bordered rude. We may have given a better review if the breakfast was good and the bed comfortable.

Authenticity & Character
We peeked in some other rooms and they looked charming
Location
Very will located to see the sites
Staff
Some very good and some rude. Often hard to find staff
Cleanliness & Comfort
Sorry but we found the linens on the not good bed we’re even bad.
Hotel Navona Colors
Rome

We loved this hotel, our room was small but very clean, breakfast was outstanding, staff friendly and the location was fantastic!

Authenticity & Character
Location
We felt safe, loved the street it was located on and it was easy to find our way around to the attractions we wanted to see
Staff
They were kind, inviting, knowledgeable and made you feel they wanted you to enjoy your your visit to Rome
Cleanliness & Comfort
Bed was comfortable and our room was very quiet
Activity Reviews
Wine tasting and light lunch at a historical winery in Florence
Wine tasting and light lunch at a historical winery in Florence
Florence

After all the other great tours we went on it made this one look bad. The staff told us little about the wines or food and they didn’t seem to care if we were there or not. The establishment was very interesting but a little to commercial for our tastes

Quality of Experience
Wines was good and was the food, this was not an experience it was like going out for lunch
Food
It was good
Guides, Drivers and Staff
Definitely didn’t make you feel like they wanted you there
Galleria dell'Accademia private guided tour
Galleria dell'Accademia private guided tour
Florence

Our guide was insanely knowledgeable about local history, art, shopping and food. Thank you for making this a wonderful experience

Quality of Experience
The guide and her knowledge
Guides, Drivers and Staff
Rialto Market and "Cicchetti" food tour
Rialto Market and "Cicchetti" food tour
Venice

This was the truly best thing about Venice. Experiencing Venice through a locals eyes should not be missed.

Quality of Experience
Everything was very interesting
Food
Yum yum yum
Walking food tour of Rome with dinner included
Walking food tour of Rome with dinner included
Rome

This small group tour was outstanding. The guide made the tour. She was extremely knowledgeable and patient about not only the food but the local area. Highly recommend this tour. Sadly much of the food was friend but still enjoyable.

Quality of Experience
Food
We’re not fried food people, we did enjoy trying the local foods and not all was fried. Do t let this scare you off, this was one of our favourite tours on this visit
Guides, Drivers and Staff
Food and cultural tour of Siena
Food and cultural tour of Siena
Italy

Yet another Wow moment, hands down my husband’s favourite tours in Italy. Our guide knew so much history of Sienna and was very passionate about it. She knew her way around the side streets. This tour is well worth the money

Quality of Experience
The guide!
Food
Guides, Drivers and Staff
Their lovely personalities and ability to make you feel comfortable
Transport
Local specialist: Eleonora Arrigoni
Eleonora
Eleonora Arrigoni
Local specialist in Milan | Replied on Jun 24, 2025
Hi Ruth and Benny,
Thank you so much for taking the time to share such a detailed and thoughtful review of your trip to Italy. We’re truly happy to hear that we made a strong impression to you!
It’s wonderful to know that many elements of your journey met or even exceeded your expectations. We’re glad you enjoyed the charm and location of Hotel Il Guelfo Bianco in Florence, the stunning experience at Salvadonica in Chianti, and the welcoming atmosphere of Navona Colors in Rome. We're also...
Read more

Hi Ruth and Benny,
Thank you so much for taking the time to share such a detailed and thoughtful review of your trip to Italy. We’re truly happy to hear that we made a strong impression to you!
It’s wonderful to know that many elements of your journey met or even exceeded your expectations. We’re glad you enjoyed the charm and location of Hotel Il Guelfo Bianco in Florence, the stunning experience at Salvadonica in Chianti, and the welcoming atmosphere of Navona Colors in Rome. We're also pleased that several of the guided tours — especially the Accademia, the Rialto Market tour, and the food and cultural experience in Siena — created lasting memories.
We also want to sincerely thank you for your honest comments regarding the less positive parts of your trip. Feedback like yours is incredibly valuable and helps us grow and we will ensure better quality moving forward.
Again, thank you for trusting us with your journey and we really hope to welcoming you for other trips to Italy!
Thank you
Eleonora