A fabulous trip to Patagonia
Chile | Dec 2 - Dec 8, 2025

Marcia
Marcia R.
Lawrence, KS | Reviewed on Dec 19, 2025

We started to plan our trip to Pagaonia in April, 2024. We had been to this area before, and I thought it was one of the most beautiful places we had ever been. Having used Kimkim to plan our 2023 trip to South America and other trips, I wanted to use their services again. Having Riwal as our advisor was a wonderful experience. His communication was stellar! He responded quickly and was sensitive to our needs and requests. When our son, Justin, decided to go with us muh later inthe process. we were able to add him to the tours, and Riwal was absolutely wonderful in helping with his hotels and transfers. When a tour was cancelled, Riwal immediately gave us other options and then processed a refund when we decided to spend the afternoon on our own.

We had a fantastic local coordinator named Jose Luis who was so instrumental in making things work. When our morning tour to Magdalena Island to see the penguins was cancelled and then commenced without prior notice(except for a 7am knock on our door when we were sound asleep), Jose arranged for us to join the afternoon tour and to take the 8:00 pm bus to Puerto Natales. It all worked out perfectly-actually better than the original plans.

Probably one of the most determining factor of our trip enjoyment was our private guide and driver, "Nacho". Late in the planning process, Riwal suggested having a private guide on our full day tour of Torres del Paine. This is what I wanted to begin with, so I was happy to do so. Nacho was so good, that we continued to forego the group tours and have us as our private guide and driver the next two days. He was knowledgeable, personable and flexible with our needs and requests. He and our son Justin forged a tight bond and lasting friendship. We absolutely loved our trip to Punta Arenas and to Puerto Natales. Thank you Kimkim, Riwal, Jose Luis and Nacho for making this happen.

Hotel Review
Best Western Patagonia / Hotel Borde Glaciar
Puerto Natales

Our room was beautiful with a stunning view. It is out of town a bit, so a taxi was needed each time we decided to go into Puerto Natales. The cost is only around 5000 pesos($5 USD)

Authenticity & Character
T
Location
The view is beautiful
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas

Absolutely worth your while to go see the King penguins.

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine National Park - Panoramic Tour
Torres del Paine National Park - Panoramic Tour
Chile

The most beautiful place on this earth! Get Nacho as your guide.

Quality of Experience
Guides, Drivers and Staff
Nacho is wonderful!
Transport
Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on Dec 19, 2025

Thanks a lot Marcia!

What a wonderful review you left me! and so many beautiful photos!
Thank you very much for your support leaving this review,
It's an amazing present for all the team :)

We wish you great end of year,
Kind regards,
Riwal