He was accommodating to the individual changes and requests that we made in the planning process. He seemed genuinely focussed on the type of trip we wanted and worked with us on a very short time frame which was great.
Hotel Reviews
Authenticity & Character
It did not have a lot of "character" there was nothing wrong with it but it didn't exactly show off the country we were visiting.
Location
Walking distance to the main town centre and the view from the rooftop is amazing.
Staff
Everyone on reception was incredibly helpful.
El Diablo y la Sandia Boca del Monte
Authenticity & Character
The open kitchen and connection between yourself and other guests and the staff.
Location
A short walk to the town square.
Location
It was further from the city centre than we would have liked.
Staff
The receptionist was very helpful.
El Mesón del Marqués
Valladolid
Authenticity & Character
It was not particularly "mexican" feeling
Staff
The communication was very poor, we had medication that needed to be stored in a fridge and as there wasn't a fridge in the room and we had to ask several times for the medicine to be located. Often parts of our orders were missed at meal times.
Cleanliness & Comfort
The bathroom needed upgrading of facilities. It did not feel like the 5 star hotel it is listed as.
Hotel Punto Mx
Mexico City
Authenticity & Character
It was a great hotel but didn't feel authentically Mexican.
Activity Reviews
Kabah Archaeological Sites
Uxmal
A quiet site with a genuine opportunity to see the archaeological and restorative process
Rural cooking workshop in Oaxaca
Oaxaca
The market was incredible and we learned a lot. During the actual cooking time everyone was so attentive to us and got our daughter involved in everything demonstrating incredible patience and care for her.
Guides, Drivers and Staff
He was incredibly friendly and knowledgeable
Transport
Great vehicle and knowledgeable and friendly guide
Monte Albán and the alebrijes workshop: an unforgettable experience
Oaxaca
Monte Alban surpassed all our expectations of a historic site and we loved the chance to explore it. The quiet afternoon painting was a great family friendly moment
Guides, Drivers and Staff
Uxmal, a city with Puuc style
Mexico
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Mexico
This tour was incredible, the guide was super knowledgable and very personable with us.
Quality of Experience
Even when one of the bikes had a flat tire, the guide was very quick to resolve the problem and was solution focussed.
Guides, Drivers and Staff
Incredibly knowledgeable and friendly.
Sweets & streets! Family-Friendly Historic Center Tour
Mexico City
Guides, Drivers and Staff
Clara was INCREDIBLE and really paid attention to our family and adjusted the tour accordingly. We loved our time with her.
See Teotihuacan by Hot Air Balloon
Mexico
The hot air balloon experience was great, our issues with this trip was the bad organisation of transport and the conflicting reasons we were given for a pick up that happened over an hour late. It was a shame that such an amazing opportunity was tainted by poor communication and service to start our day.
Transport
Our collection in the morning was a complete disaster, we were told we would be picked up at 4.30 am and no one showed up until 5.40am (after the time we should have arrived at our experience). We were given 3 different stories about what happened that morning which left us feeling disappointed in the experience and unsure of who was truly at fault in the process.
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá
The site itself is an incredible experience. The only downside was that our guide, although knowledgable was not particularly personable and did not cater his "speech" to us as a group or take into account information about previous trips that he had asked us about.
Guides, Drivers and Staff
He needed to be more responsive to the answers we gave following his questions about what we had seen and done already rather than being so scripted.
Immerse Yourself in the Peaceful Yokdzonot Cenote
Mexico
Ek Balam Archaeological Site, Xcanche Cenote & Village Tour
Ek Balam
The archaeological highlight of our trip, it was increblie to see something still being restored and be part of that time. The cenote was incredible.
Local specialist: Rene Rodarte
