The Trip of a Lifetime
Malaysia | Jun 14 - Jun 30, 2025

Robert
Robert B.
San Leandro, CA | Reviewed on Jul 23, 2025

Our local specialist was Nick Jansen in Kuching, Sarawak. In a word, Nick is fantastic! He is with the tour operator, Borneo Transverse, and has extensive experience booking trips in all parts of Malaysia and was able to easily understand the trip we wanted to undertake, and provide a trip plan a couple days later. This was quite a challenge, because he had to accommodate the 14 people in our group into the rather small rainforest lodges we wanted to visit. His initial trip plan was very close to what we ended up with. After some conversations and adjustments, we finalized the trip plan less than a week later. Nick quickly set up a system for each couple to make their own payments. A couple of months before the trip we had to make some adjustments in our traveling group members. Nick was able to sort this out in a very satisfactory way.

The main thing that I want to say, is Nick and Borneo Transverse came through 100%. Everything that was specified in the trip plan was provided exactly as specified. We were a large group, and had plenty of luggage, so it was so nice to be confident that at each location we would be met with friendly personnel, who were able to get us to our destination easily. The hotels and the rainforest lodges all provided excellent accommodation. Our time on Lankayan Island was amazing.

Unfortunately, one of our team members suffered a serious medical emergency during the trip. This was rather frightening since we were at a remote location far from medical infrastructure. However, Nick and his staff and Sarawak staff were able to make appropriate arrangements, as well as to provide on-the-ground personal assistance.

Overall, I would have to say it was the trip of a lifetime. It was an expensive trip, but we felt we got full value for what we paid. If you ever go to Malaysia, especially, if you are traveling to Borneo, make sure Nick Jansen is making your trip arrangements. He is the best.

***NOTE***
This paragraph provides comments to the kimkim staff at kimkim headquarters. This was my fifth trip with kimkim and was surprised at how poorly our request was initially handled. Our trip request was misinterpreted to be a partial itinerary. My initial text/chat to clarify was ignored. After the five minute initial call with the kimkim team member, it took over a week to be assigned a local specialist. I got bounced around a with a couple of different people, and only got assigned to a local specialist after making a direct telephone call to kimkim headquarters.

Hotel Reviews
Casa Del Rio Hotel Melaka

Milaca is an interesting location, absolutely full of history. The Casa Del Rio Hotel has a perfect location to learn the history. The rooms are quite nice, but have some stairs leading into the bathrooms. Can be quite dangerous to navigate at night in the dark. Recommend some Night lights.

Authenticity & Character
An older property that fits in well with his location.
Location
Very central location to start from for historical walks.
Staff
Cleanliness & Comfort
Hotel Grandis Kota Kinabalu
Kota Kinabalu

Nice hotel of fairly standard quality. Amazingly located and connected to a shopping mall. Everything could be found at this mall. We had fun checking out Malaysian KFC.

Authenticity & Character
“OK, but of fairly standard character. No special features with regard to authenticity.
Location
Perfect location adjacent to the historical quarter, shopping mall, seafood restaurants and night markets.
Staff
Cleanliness & Comfort
Danum Valley Rainforest Resort
Lahad Datu

This is the real thing. Not easy to get to, but extremely worthwhile. A rare opportunity to see unspoiled nature. The rooms are comfortable when the food is good. He had extremely qualified nature guides, Helen and Alex. We saw nature up close and personal. Lots of monkeys.

Authenticity & Character
This is the real thing. Architecturally fits in well with the rainforest.
Location
In the heart of primary rainforest. Untouched by loggers and far from palm oil plantations.
Staff
Full board, and the food was really good.
Cleanliness & Comfort
Activity Reviews
Walking City Tour Melaka
Walking City Tour Melaka
Melaka

So interesting to learn about the complicated and varied history of Melaka.

Kuala Lumpur City Tour & Batu Caves
Kuala Lumpur City Tour & Batu Caves
Kuala Lumpur

A lot packed into a short amount of time, and an excellent introduction to KL.

Kinabalu Park & Poring Hot Springs
Kinabalu Park & Poring Hot Springs
Malaysia

A long day, but really amazing. I have to say the Botanical Park, had the most amazing and varied selection of plants in a small area, absolutely authentic and we got to see Rafflesia. The canopy walkway was arduous, but interesting.

Guides, Drivers and Staff
Our guide Zee was the best. She took so many pictures, and shared them with the group. Very knowledgeable!
Local specialist: Nick Jansen
Nick
Nick Jansen
Local specialist in Malaysia | Replied on Jul 24, 2025
Hey Robert, Thanks for leaving such an extremely kind review for me. It made me a little emotional even! I always try my best to provide the best service to everyone, and it's real nice to read that my effort and energy is appreciated. I really enjoyed our phone calls about the Trip Plan and working out the best journey for you and your fellow travellers. I am also happy that your fellow traveller and his wife managed to get to Singapore in time for the surgery - and I was happy to help... Read more

Hey Robert,

Thanks for leaving such an extremely kind review for me. It made me a little emotional even! I always try my best to provide the best service to everyone, and it's real nice to read that my effort and energy is appreciated.

I really enjoyed our phone calls about the Trip Plan and working out the best journey for you and your fellow travellers. I am also happy that your fellow traveller and his wife managed to get to Singapore in time for the surgery - and I was happy to help the best way I can during these difficult days.

I would like to say a big thanks to you too - you were always kind and clear with your wishes, which made the job of organising this trip fun for me too.

I hope you will come back some day, and visit Sarawak this time!

Regards,
Nick