Value vs Cost Debatable, but Useful for Coordinating
Morocco | Apr 19 - Apr 27, 2025

Ian
Ian O.
Boston, MA | Reviewed on Apr 28, 2025

Our driver Abdelkarim (Karim) was amazing, he was very knowledgeable and an incredibly safe driver. He did a great job coordinating our day-to-day activities and making sure things ran smoothly. The country of Morocco was truly beautiful and the activities we went to were very fun. We were upset that without us being made aware of it until the day of, our sandboarding activity, which we paid for (and hopefully we can get refunded for this), became impossible due when they scheduled the activity. This was especially annoying considering we were given 5hrs of free time the previous day when we could have done the activity.
What disappointed us the most were the lodgings booked by the KimKim team. With hindsight never have I been more happy that the major hotels we booked ourselves as the ones booked by the KimKim team were dirty, one had roaches, the other lacked a hot water shower. These hotels were quite rundown and did not meet the standards which we felt had been conveyed to us. The "luxury" camp which KimKim had told us had AC did not, and the food served was inedible.
Also the driver we had, as much as we loved him, was not who KimKim had told us would be our driver. This left us very confused and initially nervous since we were unable to contact our driver directly and it simply wasn't who we were told our driver would be.
To summarize, we enjoyed our trip overall and were mostly happy with KimKim's efforts, but in the future we probably will not use KimKim again due to the quality of the hotel bookings not being worth the premium we paid KimKim to book them.

Hotel Reviews
Kasbah Mohayut
Merzouga

Disgusting hotel, roaches outside our room, horrible food, dirty and unclean rooms. There is no internet for guests either. The bed was the worst bed I have ever slept on in my life. The bed and pillows were so awful that my fiancé and I slept on our clothes to make it softer and used our sweatshirts as pillows since the hotels were as hard as cement. Maye this hotel used to be good, but now it should be avoided.

Authenticity & Character
Rundown, pool looked like the water was dyed blue
Location
Right on the dunes, great for sunset/ sunrise.
Staff
Staff didn't do much, left pool area very dirty with old food and drinks sitting out
Cleanliness & Comfort
roaches, beds, internet, pillows, actually clean the rooms, mold in minifridge, the list could continue
La Perle du Dadès
Boumalne

Good for kids with lots of little board games and activities. Bad for people who wanted a view. Hotel has bad food and not near any restaurants

Authenticity & Character
Location
so many hotels with great views of the gorge, not this one
Staff
Cleanliness & Comfort
Bed was rough, lots of flies, lacked hot water in shower and stable wifi
Riad Madu Luxury Camp
Merzouga

Luxury is a stretch. The camel ride out to the camp went great, until the driver tried to force us to buy knick-knacks. The staff was very kind which was a positive. The food was inedible and dinner was a struggle, especially as they did not understand gluten-free meaning my fiancé could not eat most of the dinner. the tent was black which made it incredibly hot, which would've been nice if the A/C worked...

Authenticity & Character
Location
not really in dunes, right next to every other camp
Staff
Staff was nice
Cleanliness & Comfort
The A/C didnt work, black tents made them super hot, uncomfy bed
Activity Reviews
Boumalne Dades to Marrakech, via Ouarzazate and Ait BenHaddou
Boumalne Dades to Marrakech, via Ouarzazate and Ait BenHaddou
Morocco

Car ride

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Marrakech with a private guide
Tour Marrakech with a private guide
Marrakesh

Great knowledgeable guide, I wish we had seen a bit more of the landmarks, but only so much can be done on a half day tour.

Quality of Experience
Guides, Drivers and Staff
our guide was super knowledgeable, made the experience great
Transport
Erg Chebbi Dunes to Boumalne Dades
Erg Chebbi Dunes to Boumalne Dades
Morocco

Its a car ride

Quality of Experience
Its a car ride that felt like it took way too long
Food
Guides, Drivers and Staff
Transport
Rock Climbing
Rock Climbing
Morocco

Was fun, wish we had known it was 4 hours long in advance

Quality of Experience
Guides, Drivers and Staff
Transport
1/2 Day Tour Fes with a Private Guide
1/2 Day Tour Fes with a Private Guide
Fes

Tour was great, our guide was very knowledgeable, and we saw so many different landmarks and interesting places.

Quality of Experience
Guides, Drivers and Staff
Transport
From Fes to Merzouga via the Atlas Mountains (Ifrane, Azrou and Zaida)
From Fes to Merzouga via the Atlas Mountains (Ifrane, Azrou and Zaida)
Morocco

Just a car ride, we didn't want to stop for the monkeys. Its a long ride but it has great views.

Quality of Experience
Guides, Drivers and Staff
Transport
Camel Trek into Luxury Sahara Camp
Camel Trek into Luxury Sahara Camp
Morocco

Fun ride, ruined by guide trying to sell scam objects at the end

Quality of Experience
Food
There was no food?
Guides, Drivers and Staff
Transport
ATV / Dune Buggy Adventure in the Sahara Desert
ATV / Dune Buggy Adventure in the Sahara Desert
Morocco

It is not a real ATV adventure, you slowly drive behind a guide.

Quality of Experience
Not very exciting
Guides, Drivers and Staff
Transport
Sand Boarding
Sand Boarding
Morocco

We did not get to do this activity due to poor planning by the KimKim Staff

Quality of Experience
actually planning it so we could do the activity
Guides, Drivers and Staff
actually planning it so we could do the activity
Transport
actually planning it so we could do the activity
Sunrise Hot Air Balloon Ride over Marrakech
Sunrise Hot Air Balloon Ride over Marrakech
Marrakesh

Very fun, great view

Quality of Experience
Food
generic breakfast, bread and juice
Guides, Drivers and Staff
Transport
Paragliding
Paragliding
Marrakesh

Very fun, further from the city than we had been told. the drive with the paragliding crew after drop off was terrifying. They had people sitting on the roof of the car as we went up a narrow windy road on the edge of the cliff.

Quality of Experience
Guides, Drivers and Staff
Transport
Drive by the paragliding company to the spot we took off from was terrifying
Local specialist: Megan Lower
Megan
Megan Lower
Local specialist in Massachusetts | Replied on Apr 30, 2025
Thank you so much for sharing your feedback—we truly appreciate you taking the time to let us know about your experience. I'm so glad to hear that you enjoyed your driver; they play such an essential role in the journey, and it's wonderful to know their presence made a positive impact. I'm sorry to hear that the accommodations did not meet your expectations. We haven’t received similar feedback about these properties before, so your input is especially valuable. As we can’t personally... Read more

Thank you so much for sharing your feedback—we truly appreciate you taking the time to let us know about your experience.

I'm so glad to hear that you enjoyed your driver; they play such an essential role in the journey, and it's wonderful to know their presence made a positive impact.

I'm sorry to hear that the accommodations did not meet your expectations. We haven’t received similar feedback about these properties before, so your input is especially valuable. As we can’t personally revisit every place on a regular basis, thoughtful feedback like yours helps us reassess and ensure our recommendations remain aligned with our standards.

Regarding the longer drives, we do our best to prepare travelers in advance, as distances in Morocco—especially outside the cities—can be quite vast. I’m sorry if the reality felt more taxing than expected.

As for the sandboarding, I’m disappointed to hear it didn’t work out. I’ll be following up with our team to understand what happened. We always encourage guests to reach out during the trip if something isn’t right, as we’re often able to make adjustments in real time.

I’m also sorry to hear that the drivers for the paragliding made you feel uneasy. While they’re highly experienced and know the terrain well, I understand how rural driving in Morocco can feel very different from what you may be accustomed to.

Overall, I’m glad you enjoyed your time in Morocco. It’s such a diverse country, and while the more remote areas can be a bit outside the comfort zone for some, they also offer a very different, and often more authentic, perspective of the country.

Thank you again for your honest feedback—it helps us grow and improve.

Best,
Megan Lower