Segal

I arranged my trip with Bilal not Yasantha. ... - Dec 22 - Jan 5, 2020

Traveler: Segal A. - Local specialist: Yasantha Kuruvita Arachchi

I arranged my trip with Bilal not Yasantha. Arrangements for my trip was good. Not perfect only because initially Yasantha never returned my calls. Bilal was good but also not great at returning calls. Bilal did a good job planning my trip. Once I got to Srilanka my driver was excellent. Excursions and hotels were great also.

Yasantha Kuruvita Arachchi profile photo
Yasantha Kuruvita Arachchi, local specialist, responded to this review:

Hello Segal,

Thank you very much for your feedback on our services, it was an honour to be your service provider in Sri Lanka. It is great to hear that you have enjoyed the trip to Sri Lanka and have a wonderful time here. The pictures of your experiences & encounters look great, hope you do not mind if I use them in our itineraries.

With regard to returning calls, I apologise for delays in getting back you, the reason for the delays of the phone calls due to the time difference and the... read more

Hello Segal,

Thank you very much for your feedback on our services, it was an honour to be your service provider in Sri Lanka. It is great to hear that you have enjoyed the trip to Sri Lanka and have a wonderful time here. The pictures of your experiences & encounters look great, hope you do not mind if I use them in our itineraries.

With regard to returning calls, I apologise for delays in getting back you, the reason for the delays of the phone calls due to the time difference and the phone number you have entered into Kim Kim. You wanted to contact you through another phone number where we could not contact you via the system. However, we managed to contact you and get your trip arranged, please accept my sincere apologies for not returning to you without any delays.

Have a great time!!!

With Warm Regards,
Yasantha