Nancy

Machu picchu/peru trip, Peru - Jun 28 - Jul 7, 2018

Traveler: Nancy H. - Local specialist: James M

Kimkim did not reply to emails. This was frustrating. James switched to Haley three weeks before the trip - we were not happy to have our specialist changed at the last minute without warning. We were disappointed in several aspects of the trip - neither James or Haley properly dealt with the following:
1. Informing us of luggage restrictions within Peru and our trip in particular
2. Informing us of the need for extra Peruvian currency in the small towns (and I asked about cash in advance)
3. Asking for and providing our seating preferences on domestic flights (no one wants a middle seat)
4. Informing us of the schedule/activities available at our resorts so that reservations could be made in advance to include limited enrollment tours and activities
5. The Inca Trail from the 104km point to Machu Picchu. This trail is very difficult - I was completely under-informed about the rigors of this hike (and I called and asked about it). James/Haley should understand their client base and plan accordingly -

Bottom line, I paid Kimkim/Quechua Treks a large sum of money and neither company met expectations.

James M profile photo
James M, local specialist, responded to this review:

Hi Nancy, I think we covered most of the points of your review, much of it was down to your failure to refer to much of the documentation and information provided over an extensive and lengthy trip planning process. It's a shame you felt it necessary to leave your review, but we're pleased to hear the set-up of the operation and overall trip planning execution went as expected. Best James