Riwal did a great job!

Chile | Dec 20 - Jan 3, 2026

Beautiful hotel, excellent staff who were curious about how our stay was going and made sure we had whatever we needed to enjoy it. Breakfast service was fantastic, and the staff were very polite and accommodating. Location was great to walk to restaurants, the shoreline, and the city center for shopping. The view was the best part! WOW!

We had the pleasure of staying during New Year's, and the staff was excellent. They were always asking us if we needed anything to make our stay enjoyable. The rooms were nice and clean. The location was away from the town, but we got to explore some hiking trails around the shoreline. We were a minor concern because of the flight path, but there were a few flights each day, most during midday when we were out and about on the island. The pool was a little green and seemed out of order, so we spent more time at the beach than at the pool.

Not a welcoming front desk presence. Did not have hot water for the first 3 days staying at the hotel. Was told it was a regional issue, not a hotel issue (for hot water?) Once we did get water, it was lukewarm at best. The hotel was doing renovations during our stay and did not mention it, which was the real issue, as work crews were installing new water heaters that lay throughout the hallways. The rooms were designed like a cheap motel with paper-thin walls. The single person working the breakfast service was the only positive, inviting person. The location was pretty good, but there are a few other options nearby that may be better.

Very modern hotel, clean and comfortable. Tranquil rooms.

Our guide was very knowledgeable and was awesome.

Hampered by the weather, but we had a small window where the clouds parted, and we could see the mountain tops. Nacho, our guide, was great, very knowledgeable and inquisitive about if we were enjoying or stay.