Just an average trip
Costa Rica | Feb 20 - Feb 26, 2024

R
Rakesh R.
Kearny, NJ | Reviewed on Feb 27, 2024

I booked for the first time with Kim Kim .
First the good :
all the bookings of my daily tours, cars and accommodations were in place. Had no problems anywhere .
We had one person from their contracting company which had one person available on what’s up sending us reminders and directions and we could occasionally get some recommendations.

Not so good :
1. The overall experience , the accommodations, tours were just about an average . Nothing which kind of wow’d us.
2. went by their recommendations for accommodations and felt that we were forced to stay in remote hotels , that included lot of driving around
3. Lack of transparency in terms of the individual cost, we were given 1 price for overall trip. So it was hard to decide which activities we can keep or remove. Whenever we asked for a change, the trip prices fluctuated a lot , and I got tired . So went ahead with their recommendations.

They were already charging a price for the service , so I was expecting a little more transparency.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Feb 28, 2024
Hola from Costa Rica, Rakesh, Thank you for sharing your experience with Serendipity Adventures. We're thrilled to hear that all your bookings for daily tours, cars, and accommodations were seamlessly arranged without any hiccups. We greatly value the convenience of having a dedicated contact available on WhatsApp for reminders and occasional recommendations. We're truly sorry to hear that the overall experience regarding accommodations didn't meet your expectations. We understand your... Read more

Hola from Costa Rica, Rakesh,

Thank you for sharing your experience with Serendipity Adventures. We're thrilled to hear that all your bookings for daily tours, cars, and accommodations were seamlessly arranged without any hiccups. We greatly value the convenience of having a dedicated contact available on WhatsApp for reminders and occasional recommendations.

We're truly sorry to hear that the overall experience regarding accommodations didn't meet your expectations. We understand your concerns about being directed to remote hotels, which led to more driving than anticipated. We planned this trip close to your arrival, and regrettably, the hotels we typically recommend, which are better located, were fully booked during your stay.

Regarding transparency in pricing, we apologize for any confusion or inconvenience caused. While hidden fees and taxes are common in online rates, our approach focuses on personalized Trip Plans that align with travelers' preferences, budgets, and travel goals. We handle all reservations and coordination, saving our clients time and ensuring a seamless travel experience.

Thank you once again for choosing us for your travel needs. We genuinely hope to have the opportunity to exceed your expectations in the future.

Pura Vida 🦥
Bryan Leon,
Serendipity Adventures, Costa Rica