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Poonhill & Mohare | Family Trek
Nepal | Oct 14 - Oct 19, 2017

S
Sarah S.
Dallas, TX | Reviewed on Oct 23, 2017

The guide and porter were fantastic and we had an amazing time. Raj did a good job responding to our questions. Anura Rai, however, was absolutely horrible at communicating really all details for the trip. The bulk communication we received from her was VERY last minute...we were already at the airport enroute.

Raj was good but we were very disappointed with the lack of information provided by Anura.

Local specialist: Raj Gyawali
Raj
Raj Gyawali
Local specialist in Kathmandu | Replied on Jun 26, 2018
Sarah, Many thanks for taking the time to make the review. I apologise on behalf of Anura and the team at the delays in communications. This was not intentional, I can assure you, and the slight rush and short nature or the trip, also resulted in us not being able to meet you personally and communicate directly, which is of course the best way to ensure a good briefing. This helps a lot of course. Will note this and have to thank you as fast and accurate communications is key to the success... Read more

Sarah,

Many thanks for taking the time to make the review. I apologise on behalf of Anura and the team at the delays in communications. This was not intentional, I can assure you, and the slight rush and short nature or the trip, also resulted in us not being able to meet you personally and communicate directly, which is of course the best way to ensure a good briefing. This helps a lot of course.

Will note this and have to thank you as fast and accurate communications is key to the success in a service industry. Thanks for the review that ensures that we keep this in focus. We will ensure we improve from every feedback that we get.

Great that the trek was fantastic. We heard the same from our guide too! This makes us happy.

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