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Nuii is the BEST guide ever!!
Thailand | Jun 25 - Jun 30, 2025

K
Kendall M.
Newark, NJ | Reviewed on Jul 02, 2025

We were welcomed to and shown all around northern Thailand by our amazing guide Nuii and our driver Mr. Kai. Their preparedness, professionalism, and thoughtfulness made the trip exceptional! The van was clean, stocked with water and fresh fruit as snacks, and we expertly navigated the winding mountains between Chiang Rai, Pai, and Chiang Mai. The most memorable stops were the Kho Ku So bamboo bridge in Pai and the Chai Lai Orchid elephant sanctuary (with wonderful guide Tatu) in Chiang Mai! (The transportation to and from the elephant sanctuary from the Aksara Heritage hotel got messed up, which was the only stressful error / issue of the trip. Kien from Kim Kim, Nuii, and the lovely staff at the Aksara all tried to help us sort out the problem.)
We would highly recommend Nuii and Mr. Kai for your trip! They went above and beyond to ensure we were comfortable, cared for, and they were flexible to pivot the itinerary around our energy levels and changes in the weather. This was a truly an unforgettable trip made more special by the lovely and warm accompaniment of Nuii and Mr. Kai!

Hotel Review
Aksara Heritage
Chiang Mai

This hotel was BEAUTIFUL!! The staff was attentive, gracious, and provided exceptional service! The rooms were large, clean, comfortable and everything from meals to laundry were lovely! We would highly recommend this hotel!

Authenticity & Character
Great food/drinks and design
Location
Proximity to street market and old city attractions
Staff
Very helpful, went above and beyond to support when a tour got messed up
Cleanliness & Comfort
Very clean, smelled great, and excellent service
Local specialist: Kien Nguyen
Kien
Kien Nguyen
Local specialist in Hanoi | Replied on Jul 02, 2025
Hi Kendall, Thank you so much for taking the time to share this thoughtful and detailed review! We are absolutely thrilled to hear that Nuii and Mr. Kai's professionalism, thoughtfulness, and flexibility made such a positive impact on your journey. We also greatly appreciate your kind words about the Aksara Heritage hotel. It's fantastic to know that the staff's attentiveness, the beautiful design, the convenient location, and the cleanliness all contributed to such a lovely... Read more

Hi Kendall,

Thank you so much for taking the time to share this thoughtful and detailed review!

We are absolutely thrilled to hear that Nuii and Mr. Kai's professionalism, thoughtfulness, and flexibility made such a positive impact on your journey. We also greatly appreciate your kind words about the Aksara Heritage hotel. It's fantastic to know that the staff's attentiveness, the beautiful design, the convenient location, and the cleanliness all contributed to such a lovely stay.

Regarding the transportation mix-up to the elephant sanctuary, we sincerely apologize for that moment of stress, but we're very glad that our collective efforts, along with Nuii and the Aksara staff, helped to sort it out quickly and ensure the rest of your experience was smooth.

It truly warms our hearts to know this was an unforgettable trip, made even more special by the warm accompaniment of our team. We hope these cherished memories inspire many more adventures for you in the future!

Warmly,
Kien

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