Not just a typical travel agency - Dec 30 - Jan 8, 2020

We booked the whole CostaRica 10 days tour through KimKim. The people who helped us with planning and while we were on vacation were extremely helpful. They answered all our questions and made several changes to the itinerary, activities, and hotels to accommodate us. The activities were planned well, the travel from one destination to another was nicely arranged. We stayed at three hotels - Hotel Arenal Manoa, Senda Monteverde and Shana at Manuel Antonio. The hotels Arenal Manoa and Senda were of luxury style. Senda's service was just extra-ordinary. However, the hotel Shana, its food, and its service are not of luxury caliber. My only suggestion is for the KimKim team to review this hotel before recommending it as a luxury option.